Had my EV Charger installed by Elite. The process was smooth from start to finish with only a minor hitch on install day as the Electricians got a bit delayed on another job but these things happen... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Brilliant communication. Very professional, not pushy gave all options via email and then on phone. Quotes on product very clear. Hassle free booking and fitting everything within time frame, good j... もっと見る
企業が回答しました
Poor experience! complete ignorance and not responding to my queries. what kind of buissnes is this if if they don't care about the customer. good luck but i will look elsewhere!
企業が回答しました
The surveyor made contact by phone telling us when he was going to arrive which was helpful. He got right down to the work and carried out the survey professionally, explaining what he was doing... もっと見る
企業が回答しました
企業情報
当該企業による記述
Elite Energy – Making Homes Greener, Smarter, and More Efficient At Elite Energy, we specialise in high-quality, privately funded energy solutions designed to make your home more efficient, sustainable, and future-ready. From Air Source Heat Pumps and Solar Panel systems to battery storage and EV chargers, we deliver tailored installations that help reduce energy bills and lower your carbon footprint. With over a decade of experience and a dedicated team of accredited engineers, we provide a complete end-to-end service – from initial consultation and system design to professional installation and aftercare. Every project is built around your property, your energy goals, and long-term performance. Our mission is simple: to help homeowners invest in smarter energy solutions that add real value, comfort, and efficiency to their homes. We pride ourselves on transparency, quality workmanship, and a straightforward, customer-first approach. That’s why so many homeowners trust Elite Energy for reliable, high-performance installations. ✓ Bespoke Solar, Battery Storage & EV Charger Installations ✓ Air Source Heat Pump Specialists ✓ MCS & TrustMark Accredited Installers ✓ Premium Equipment & Expert Design ✓ Fast, Professional & Hassle-Free Service ✓ Based in Teesside – Serving Homes Across the UK Visit eliteenergy.co.uk or call 0800 246 1676 to get started today.
連絡先
Progress House, Fudan Way, TS17 6EN, Stockton-on-Tees, 英国
- 0800 2461 676
- info@eliteenergy.co.uk
- eliteenergy.co.uk
4.3
優良
245件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The gentelmab arri ed when he said.he…
The gentelmab arri ed when he said.he was very efficient did lots of checks and meazurements.he was polite and very thorough
2025年12月11日
自発的なレビュー
Eliteenergy からの回答
Thank you for taking the time to leave a review. We’re really pleased to hear the surveyor arrived as promised and that you found him efficient, polite and thorough. We’ll be sure to pass your kind feedback on to the team.
— Elite Energy Team
DO NOT USE THIS COMPANY
Absolute joke of a company and if I could give zero stars I would. Nothing has went right...from the very first appointment 3 years ago until present date I've been messed around.
At present I have a boiler not fitted correctly and have had several appointments cancelled on the day saying staff were sick. I've also had to contact the company to find this out and have missed numerous days off work. Im currently left without heating over Christmas now and allegedly a engineer is due out on 30th. I wont hold my breath.
The company have never came out when they were scheduled to and left me for weeks at a time without heating, once my boiler was fitted it was just pure luck a few months later that I was getting work done on my roof and the roofer noticed the flue hadn't been connected!
The engineer also hadn't flushed my radiators and when a plumber connected new valves to my radiators a slurry of old water was drained which had incidentally been pumping through my new boiler that should have been flushed through.
My boiler isn't fitted to the manufacturer's guidance and is currently condemned including the co2 reading showing as high.
Ive been constantly messed around and I'm at a loss as what to do.
Company shouldn't still be in business and maybe they wouldn't be if my roofer hadn't found the flue as they'd be looking at a negligent death.
2025年1月1日
自発的なレビュー
Eliteenergy からの回答
We’re very sorry to read about the experience you’ve described, this is absolutely not the standard we aim to deliver, and we understand how frustrating this situation must be for you.
We have raised this with our Customer Care Team and they should have already been in touch to rearrange your visit for the next earliest available date. If you haven’t heard from us yet, please email info@eliteenergy.co.uk or call us on 0800 246 1676, and we will make sure your appointment is prioritised.
Regarding the issues with your installation, we take matters of safety and workmanship extremely seriously. Your case has now been escalated internally so we can review the full history and ensure all necessary remedial work is completed correctly and as soon as possible.
Thank you for bringing this to our attention, we will do everything we can to put this right.
Kind regards,
Elite Energy Team
Trusted company
If I could give you more than 5stars I would. Excellent service,very professional and reliable. Removed wall installation very quickly and replaced with new installation. New extractor fans fitted perfect . Each team work very hard and did a fantastic job cleaned up the mess. Elite energy is the company to go to must try them. Thanks once again Susan
2025年11月16日
自発的なレビュー
Eliteenergy からの回答
Thank you so much for this amazing review, Susan. We’re thrilled to hear that you received professional, reliable service and that the team were able to complete the removal and new installation quickly and to a high standard. It’s great to know the extractor fans were fitted perfectly and that everything was left clean and tidy.
Your kind words about our hardworking team mean a lot to us. We truly appreciate your recommendation and are grateful you chose Elite Energy.
Thanks again for your support.
— Elite Energy Eco
Excellent engineer
Excellent engineer. Was very professional and highly skilled and knowledgeable in his work from start to finish. Very customer friendly, helpful and understanding. Excellent communication and service provided.
Provided Thermostat monitor and Carbon monoxide Alarm devices.
Highly satisfied overall with company.
The engineer who attended to my property is a great Credit to the Company.
2025年11月20日
自発的なレビュー
Eliteenergy からの回答
Thank you so much for your wonderful feedback. We’re delighted to hear that our engineer delivered a professional, skilled and friendly service from start to finish. It’s great to know you felt well looked after and that the communication, support and safety devices provided met your expectations.
Your comments about the engineer being a credit to the company mean a lot to our team, we’ll be sure to pass this on.
We truly appreciate you choosing us and are glad to hear you’re highly satisfied with the overall service.
— Elite Energy Eco
Very good service from the company from…
Very good service from the company from start to finish and the engineer was very polite and helpful.
2025年11月21日
自発的なレビュー
Eliteenergy からの回答
Thank you so much for your kind review. We're really pleased to hear that you received great service from start to finish and that our engineer was polite and helpful throughout the process. We truly appreciate you taking the time to share your experience.
— Elite Energy Eco
The engineer was polite
The engineer was polite, friendly and very efficient in doing his job.
2025年11月14日
自発的なレビュー
Eliteenergy からの回答
Thank you so much for your 5-star review. We’re really pleased to hear that our engineer was polite, friendly and efficient, that’s exactly the level of service we aim to deliver every time.
We appreciate you choosing us and thank you for taking the time to share your experience.
Elite Energy Team
Highly recommend had new boiler fitted …
Highly recommend had new boiler fitted they have been professional and helpful throughout the process
2025年11月13日
自発的なレビュー
Eliteenergy からの回答
Thank you for the great feedback and for recommending us. We're really pleased to hear that your new boiler installation went smoothly and that you found our team professional and helpful throughout the process.
We appreciate you choosing us and are always here if you need anything in the future.
— Elite Energy Team
Eon put me onto Elite Energy and within…
Eon put me onto Elite Energy and within a week I had a new boiler installed. The two men put plastic sheeting from door to the room and did a great job in the best time. We was given a thermostat monitor and talked through it. Hope to use them again for insulation.
2025年11月13日
自発的なレビュー
Eliteenergy からの回答
Thank you so much for taking the time to share your experience. We're really pleased to hear that E.ON directed you to us and that your new boiler was installed quickly and professionally. Our engineers always aim to keep your home clean and tidy, so it's great to hear the protection and walkthrough were appreciated.
If you decide to move forward with insulation, we’d be more than happy to help and provide the same level of service.
Thank you again for choosing us.
— Elite Energy Team
I have been in contact with you thrice…
I have been in contact with you thrice about the electric cable in the kitchen from the extractor fan hanging off the wall and have not had any thing done. I would like something done about this as soon as possible please.
2025年7月10日
自発的なレビュー
Eliteenergy からの回答
Hi David,
Thank you for bringing this to our attention, we’re really sorry to hear about the delay in getting this sorted for you. This definitely isn’t the level of service we aim to provide. Our team will make sure this is looked into right away so we can get the extractor fan cable safely fixed as soon as possible.
— Elite Energy Eco
Fantastic, friendly service.
I contacted Elite on behalf of my sister. From start to finish they were excellent. Nothing was too much trouble. There was one slight issue meaning my sister didn’t have heat or hot water for 2-3 days but Elite even sourced heating until they arranged a replacement boiler. Thanks to James and Jess S for sorting everything out for my sister.
2025年10月28日
自発的なレビュー
Eliteenergy からの回答
Hi there,
Thank you for sharing such lovely feedback. We're really glad to hear that your sister was looked after from start to finish, and we truly appreciate your patience while we got the replacement boiler sorted. James and Jess will be delighted to know they made a positive difference!
It means a lot that you took the time to leave such kind words.
— Elite Energy Eco
What a wonderful company from start to…
What a wonderful company from start to finsh every thing was 1st class from installation to the workmen thank you very much
2025年10月23日
自発的なレビュー
Eliteenergy からの回答
Hi Lorraine,
Thank you so much for your lovely review! We're thrilled to hear that everything went smoothly from start to finish and that our installation team made such a great impression. Delivering a first-class service is always our goal, so it’s fantastic to know we hit the mark.
We really appreciate you choosing Elite Energy for your solar installation 🌞
— Elite Energy Eco
The did work on the property under a…
The did work on the property under a government grant I am a tenant in and cowboys they sent to do work, destroyed my personnel property and Elite had no issue with this. They didn't care about the Property or the fact I'm neurodivse. Elite energy don't care about vulnerable people.
2025年10月20日
自発的なレビュー
Eliteenergy からの回答
Hi Matthew
We’re really sorry to hear about your experience and completely understand your frustration. This certainly isn’t the level of communication or reliability we aim to provide.
We’ve checked our records but haven’t been able to identify your booking based on the information in this review. If you could please email us at info@eliteenergy.co.uk
with your contact details, we’ll investigate what happened and make sure this is addressed.
We appreciate you bringing this to our attention and will do our best to put it right.
Update (28 July 2026):
It has now been over eight months since this review was posted. During this time, we have made repeated attempts through Trustpilot, both directly and via Trustpilot's support process, to obtain sufficient information to identify the customer or the project referred to in this review.
Unfortunately, no identifying details have been provided, and as a result we have been unable to verify that this review relates to an Elite Energy customer or installation. Without this information, we cannot investigate the concerns raised or offer a resolution.
We remain willing to investigate fully should the reviewer provide the information requested.
Until we are able to verify that this review relates to a genuine Elite Energy customer, we are unable to substantiate the claims made.
Kind regards,
Elite Energy Team
Perfect
Yes, very prompt and prefect in every job they do and do it well.
Highly satisfied. Thank you
2025年10月24日
自発的なレビュー
Eliteenergy からの回答
Hi there 😊 That’s so lovely to hear, thank you for your kind words and support! We’re thrilled you’re so happy with the work 💚
Absolute sham of a company with sub…
Absolute sham of a company with sub contractors who shoddy workmanship damaged my laminate flooring made a mess off my kitchen I had boiler and solar panels installed by them broke down 3 times and only on the 27/10 I find out from there engineer the whole insulation is incorrect I have been without heating and hot water for over 3 weeks with kids and an elderly mother in law yet none of engineers have a clue what’s wrong asked to speak to a manager no one’s in the office to speak to me conveniently this company is a scam they should be avoided at all cost the sub contractors have not got a clue with what’s going on
2025年10月30日
自発的なレビュー
Eliteenergy からの回答
Hi Samali,
Thank you for getting back in touch and helping us locate your details. We’re really sorry again for the issues you’ve experienced — this isn’t the level of service we aim to provide.
Our team has now identified your booking and is reviewing what went wrong so we can put things right quickly. A member of our customer care team will contact you directly to confirm the next steps and ensure your appointment is completed as promised.
We appreciate your patience and the opportunity to resolve this properly.
Kind regards,
Elite Energy Team
Just avoid
communication between us and yourselves broke down after around 6 months of back and forth but after some time thinking and the more I look at other installs you have done I really feel like I’ve been let down massively, the heat pump itself struggles in the winter to get the house to 20 degrees last year it failed to do it’s auto defrost cycles causing the unit to completely freeze up, after I phoned tranco they informed me how to do a forced defrost
The pipe work honestly looks like a moonshine distillery, the insulation out side is poor with gaps of up to 6 inches in places.
The pump randomly starts up by itself when there is no demand this has been coding over £1 during the night per day might not sound like much but over the course of the install it’s well over £600 for nothing
The instructions I was left with after the install was some scribbles on one side of a price of a4 paper I honestly don’t think the pump has been set up correctly from the start the install was done approx two years ago and from the date of installation communication has been absolutely dreadful
2025年10月30日
自発的なレビュー
Eliteenergy からの回答
Hi,
Thanks for taking the time to share your feedback. We’re sorry to hear you feel let down, and we completely understand your concerns. As discussed with our customer care team, during our last visit your heat pump was operating correctly and the installation met all regulations at the time — including full insulation of the external pipework.
You should have received a full handover pack via email when the installation was completed. If you no longer have access to this, please get in touch and we can resend it.
It’s normal for the unit to run at night to maintain pressures and perform frost protection cycles, though if it seems to be running more often than expected, we’d recommend reviewing the settings or speaking with the manufacturer for advice.
Also, since your installation was completed over two years ago, the regulations and standards have been updated. It’s natural that newer systems may look a little different, but please be assured that yours was installed fully to regulation at the time.
Kind regards,
Elite Energy Team
Do not use this company a complete waste of time
Had a surveyor booked and did not turn up. Different staff giving contradicting information, rescheduled a call and got a confirmation and no one called. I would avoid this company
2025年10月28日
自発的なレビュー
Eliteenergy からの回答
Hi Asif,
We’re really sorry to hear about your experience and completely understand your frustration. This certainly isn’t the level of communication or reliability we aim to provide.
We’ve checked our records but haven’t been able to identify your booking based on the information in this review. If you could please email us at info@eliteenergy.co.uk
with your contact details, we’ll investigate what happened and make sure this is addressed.
We appreciate you bringing this to our attention and will do our best to put it right.
Update (28 July 2026):
It has now been over nine months since this review was posted. During this time, we have made repeated attempts through Trustpilot, both directly and via Trustpilot's support process, to obtain sufficient information to identify the customer or the project referred to in this review.
Unfortunately, no identifying details have been provided, and as a result we have been unable to verify that this review relates to an Elite Energy customer or installation. Without this information, we cannot investigate the concerns raised or offer a resolution.
We remain willing to investigate fully should the reviewer provide the information requested.
Until we are able to verify that this review relates to a genuine Elite Energy customer, we are unable to substantiate the claims made.
Kind regards,
Elite Energy Team
Just brilliant. From first contact to survey to…
From first contact to survey to instalation, first class all the way. All of the staff are friendly and the boiler is fabulous. Before Elite helped I had no hot water for weeks and this has truly been awful. Thanks Elite for arranging this so quickly and doing such an amazing job. Truly grateful.
2025年10月24日
自発的なレビュー
Eliteenergy からの回答
Hi Heather,
Thank you so much for your amazing review! We’re so pleased to hear that everything, from first contact and survey right through to installation, went smoothly and that you found our team friendly and helpful throughout.
It’s wonderful to know your new boiler has made such a difference, especially after being without hot water for so long. We’re really glad we could get things sorted quickly for you.
Thank you for your kind words and for choosing Elite Energy, we truly appreciate it!
– Elite Energy Eco
Boiler installed at weekend and no heating now
Updated
Turns out the filter valve was left closed on installation hence why heating stopped working.
Had the boiler installed at weekend and the person installing was great however heating is no longer working and when calling customer service they advise to speak to warranty people who also advise can't do anything so currently stuck without heating.
2025年10月16日
自発的なレビュー
Eliteenergy からの回答
Hi there,
We’re really sorry to hear about the issue with your heating following the installation — that’s certainly not the experience we want for our customers. We completely understand how frustrating this must be, especially after everything seemed to go well during the install.
Our Customer Care Team has looked into this but, unfortunately, we’ve not been able to locate your project with the details provided so far. We’ve requested some additional information to help us identify your installation and get this resolved as quickly as possible.
Thank you for your patience and for bringing this to our attention — we’ll do our best to put things right once we have the details we need.
Kind regards,
Elite Energy Eco
----------------------
Hi there,
Thank you for getting back to us with your details. Our Customer Care Team is now reviewing your case and will be in touch to help resolve the issue with your heating as quickly as possible.
We really appreciate your patience and the opportunity to put this right for you.
Kind regards,
Elite Energy Eco
Excellent service
2025年10月10日
自発的なレビュー
Eliteenergy からの回答
Hi there,
Thank you for your kind review! We’re so pleased to hear you were happy with the service you received. Your feedback means a lot to us.
– Elite Energy Eco
Thanks
From start to finish everything was done in a timely fashion.
Jessica was always there to answer questions and reassure.
Very professional service and tidied up well with good quality checks and aftercare.
Thanks.
2025年4月15日
自発的なレビュー
Eliteenergy からの回答
Hi there,
Thank you so much for your lovely feedback! We’re delighted to hear everything was completed efficiently and to a high standard. It’s great to know Jessica was there to answer your questions and provide reassurance throughout — we’ll be sure to pass on your kind words to her.
We really appreciate your comments about our professionalism, quality checks, and aftercare. Thanks again for choosing Elite Energy!
– Elite Energy Eco
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。