Had my EV Charger installed by Elite. The process was smooth from start to finish with only a minor hitch on install day as the Electricians got a bit delayed on another job but these things happen... もっと見る
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Brilliant communication. Very professional, not pushy gave all options via email and then on phone. Quotes on product very clear. Hassle free booking and fitting everything within time frame, good j... もっと見る
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Poor experience! complete ignorance and not responding to my queries. what kind of buissnes is this if if they don't care about the customer. good luck but i will look elsewhere!
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The surveyor made contact by phone telling us when he was going to arrive which was helpful. He got right down to the work and carried out the survey professionally, explaining what he was doing... もっと見る
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企業情報
当該企業による記述
Elite Energy – Making Homes Greener, Smarter, and More Efficient At Elite Energy, we specialise in high-quality, privately funded energy solutions designed to make your home more efficient, sustainable, and future-ready. From Air Source Heat Pumps and Solar Panel systems to battery storage and EV chargers, we deliver tailored installations that help reduce energy bills and lower your carbon footprint. With over a decade of experience and a dedicated team of accredited engineers, we provide a complete end-to-end service – from initial consultation and system design to professional installation and aftercare. Every project is built around your property, your energy goals, and long-term performance. Our mission is simple: to help homeowners invest in smarter energy solutions that add real value, comfort, and efficiency to their homes. We pride ourselves on transparency, quality workmanship, and a straightforward, customer-first approach. That’s why so many homeowners trust Elite Energy for reliable, high-performance installations. ✓ Bespoke Solar, Battery Storage & EV Charger Installations ✓ Air Source Heat Pump Specialists ✓ MCS & TrustMark Accredited Installers ✓ Premium Equipment & Expert Design ✓ Fast, Professional & Hassle-Free Service ✓ Based in Teesside – Serving Homes Across the UK Visit eliteenergy.co.uk or call 0800 246 1676 to get started today.
連絡先
Progress House, Fudan Way, TS17 6EN, Stockton-on-Tees, 英国
- 0800 2461 676
- info@eliteenergy.co.uk
- eliteenergy.co.uk
4.3
優良
245件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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New bolier
Excellent throughout clean/ professional, the reason for 4 stars is the installer was supposed to ring me on his way but didn’t. Overall excellent!
2026年1月6日
自発的なレビュー
Eliteenergy からの回答
Thank you for your review and for the positive feedback overall. We’re really pleased to hear you found the installation clean and professional.
We appreciate you highlighting the missed call — we’ll pass this on to the team as it’s useful feedback and helps us improve communication. Thank you again for choosing us.
— Elite Energy Eco
Friendly guy who explained what he was…
Friendly guy who explained what he was doing and why
2026年1月6日
自発的なレビュー
Eliteenergy からの回答
Thank you for your review. We’re pleased to hear that our engineer was friendly and took the time to explain the work clearly.
We appreciate your feedback.
— Elite Energy Eco
Excellent service
Excellent service, friendly, efficient and prompt service from start to finish. Boiler was fitted with minimal disturbance and mess. Also it was refreshing to always correspond with the same person.
2026年1月7日
自発的なレビュー
Eliteenergy からの回答
Thank you for your excellent review. We’re really pleased to hear you received friendly, efficient, and prompt service from start to finish.
It’s great to know the boiler installation was completed with minimal disturbance, and that having a single point of contact made the process smoother for you. We really appreciate you taking the time to share your experience.
— Elite Energy Eco
Very professional
Very professional, prompt and very thorough. Explained everything in detail. Very happy
2025年12月15日
自発的なレビュー
Eliteenergy からの回答
Thank you for your kind review. We’re delighted to hear you found our surveyor professional, prompt, and thorough, and that everything was explained clearly.
We really appreciate you taking the time to share your feedback.
— Elite Energy Eco
Excellent work
Excellent
Had old cavity wall insulation removed and replaced with more efficient insulation.
Electricians then fitted extractor fans in utility room and bathroom, all the work was done neatly by both the insulation team and the electrician's.
Would recommend Elite Energy
2025年12月5日
自発的なレビュー
Eliteenergy からの回答
Hi Stephen,
Thank you for taking the time to leave such a positive review. We’re delighted to hear you’re happy with the cavity wall insulation replacement and the extractor fan installations. It’s great to know both the insulation team and electricians completed the work neatly and professionally.
We really appreciate the recommendation and your support.
— Elite Energy Eco
Great service although a few niggly…
Great service although a few niggly things don't know who it was but they left a big plastic tub in my yard with plaster or whatever it was the rain got into it and it was so heavy I asked my grandson to lift it it took 3 of us to empty it and put it in my bin also left a big pop bottle of juice on my wall my bins and around it were covered in plaster otherwise they were all polite and professional
2025年12月29日
自発的なレビュー
Eliteenergy からの回答
Hi Sylvia,
Thank you for your honest feedback. We’re pleased to hear you found the team polite and professional, but we’re very sorry about the mess left behind. This is not the standard we aim for, and we understand how frustrating that must have been, especially having to deal with it yourself.
Your comments have been shared with the team so we can make sure this is addressed and avoided in future. Thank you for bringing it to our attention and for recognising the service overall.
Elite Energy Eco
Elite have done a good job in had a…
Elite have done a good job in had a problem with bathroom fan but it's all sorted now thanks
2025年12月2日
自発的なレビュー
Eliteenergy からの回答
Hi Ron,
Thank you for the review. We’re glad to hear the issue with the bathroom fan has been resolved and that you’re happy with the work overall.
Thanks again for choosing Elite Energy.
— Elite Energy Eco
Professionalism, good communication, and determination to get things right
Elite Energy installed and commissioned my air source heat pump and associated hot water cylinder. Overall, I’m satisfied with the outcome and would recommend them, particularly for their communication and persistence.
From the outset, their office communication was excellent—clear, responsive, and easy to deal with. The installation itself proved more complex than expected due to my underfloor heating system, which they were less familiar with initially. However, to their credit, they made multiple return visits, stayed engaged with the problem, and ultimately got everything working properly. I appreciated their willingness to see the job through rather than walk away once difficulties arose.
The reason for not awarding five stars relates to the standard of finish and cleanliness of some of the trades involved. While nothing was disastrous, the attention to detail could have been better and did detract from the overall experience.
That said, the system is now working well, and Elite Energy showed professionalism, good communication, and determination to get things right. With a bit more care around finishing and site tidiness, they would easily be a five-star company.
2025年12月16日
自発的なレビュー
Eliteenergy からの回答
Hi Al,
Thank you for taking the time to leave such a detailed and balanced review. We’re really pleased to hear you’re satisfied with the performance of your air source heat pump system and that our communication and persistence stood out positively.
We appreciate your patience while we worked through the added complexity of the underfloor heating system, and we’re glad our team stayed engaged and saw the job through to a successful outcome.
We also take your comments on finishing standards and site cleanliness seriously. This feedback has been shared internally, as attention to detail is something we’re continually working to improve.
Thank you again for your recommendation and for highlighting both the strengths and areas where we can do better.
— Elite Energy Eco
New Boiler
Had a really great experience with this company, the 2 guys that fitted the boiler went above and beyond, they were very efficient and knowledgeable and did a lot of work I didn’t even expect, would definitely recommend the company Elite Energy
2025年12月15日
自発的なレビュー
Eliteenergy からの回答
Thank you for your great review. We’re really pleased to hear you had such a positive experience and that our engineers went above and beyond during your boiler installation.
It’s great to know their efficiency and knowledge made a difference, and we truly appreciate your recommendation.
— Elite Energy Eco
Applied for grant at the end of sept…
Applied for grant at the end of sept 25,was told i was accepted for new boiler, solar panels, internal wall insulation, i had to constantly chase them up, ive had no hot water or heating since sept, they have completely messed the application up, im now being told the funding has changed so can only get internal wall insulation, so i still dont have heating or hot water, and as im writing this im waiting for a member of Elite to come and measure up, no sign!
2025年9月27日
自発的なレビュー
Eliteenergy からの回答
*UPDATED*
Thank you for your continued patience while we investigated this matter.
Following a full review, we found that the delays were primarily due to prolonged response times from the Local Authority, despite our team making daily efforts to progress and expedite the application. Unfortunately, when a response was finally received, the scheme rules had changed, which resulted in a change to the measures available under the funding.
We appreciate how frustrating this situation has been and understand the impact it has had. One of our team will be in touch with you today to discuss the situation further and work towards finding a suitable resolution.
— Elite Energy Eco
--------------------------------------
Thank you for sharing your experience. We’re very sorry to hear about the difficulties and delays you’ve faced, and we understand how upsetting it must be to be without heating and hot water for such an extended period.
This is not the level of service we aim to provide. We will be getting in touch with you directly to discuss this matter, review what has happened, and work towards resolving the situation as quickly as possible.
Thank you for your patience while we address this.
— Elite Energy Eco
Highly recommend this company
What a wonderful experience we had with Elite Energy. From the moment I spoke to Tony, then, to Craig who fitted my inverter was a pleasure.
Tony was extremely informative, knowledgeable and very helpful. Craig was very quick and professional when installing the equipment, and took his time to explain how the app worked.
Overall, we were very pleased with the work Elite Energy has down and would highly recommend this company.
2025年12月10日
自発的なレビュー
Eliteenergy からの回答
Thank you for your wonderful review and recommendation. We’re delighted to hear you had such a positive experience from start to finish.
It’s great to know Tony was informative and helpful throughout, and that Craig provided a quick, professional installation while taking the time to explain everything clearly. We’ll be sure to pass on your kind feedback to both of them.
Thank you for choosing Elite Energy, we really appreciate your support.
— Elite Energy Eco
I had a very bad experience with Elite
I had a very bad experience with Elite. I was supposed to be installed a boiler by them. They initially installed the boiler but the plumber said we need an electrician to finish the work. An electrician came but still he couldn’t finish it. After 2 weeks without heating an electrician came and the heating was working but still not the hot water. I have called them few times and still awaiting an engineer. The previous plumber has caused a leaking near the radiator which has ruined the floor in the kitchen and left us without hot water. This is very stressful. Such a bad service.
2025年12月17日
自発的なレビュー
Eliteenergy からの回答
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and fully understand how stressful this situation must have been, particularly being without heating and hot water.
This is not the standard of service we aim to deliver. We would like to reassure you that we are currently in the process of resolving the issues raised and are working to have everything completed as quickly and efficiently as possible.
We appreciate your patience while this is being addressed and would like to thank you for giving us the opportunity to put things right.
— Elite Energy Eco
Your rep was on time and cheerful
Your rep was on time and cheerful. He got on with his job efficiently and competently. I felt that I could trust him to do his job without me following him around. He gave me confidence in your company.
2025年12月12日
自発的なレビュー
Eliteenergy からの回答
Thank you for your kind feedback. We’re really pleased to hear our representative was punctual, cheerful, and carried out the work efficiently and competently. It’s especially good to know they gave you confidence in both their work and our company. We appreciate you taking the time to share your experience.
— Elite Energy Eco
Surveyor explained everything well and…
Surveyor explained everything well and was polite and got on with the Job.
2025年12月12日
自発的なレビュー
Eliteenergy からの回答
Thank you for your review. We’re pleased to hear the surveyor explained everything clearly, was polite, and carried out the job efficiently. We appreciate you taking the time to share your experience.
— Elite Energy Eco
Team exerlent …
The whole team that came to visit us on getting our boiler fitted was first class from the surveyor to the man that came to fit the boiler all first class i would recommend this company
2025年12月16日
自発的なレビュー
Eliteenergy からの回答
Thank you for taking the time to leave us such a great review. We’re delighted to hear that everyone involved — from the surveyor through to the installation engineer — provided a first-class service when fitting your boiler. Your recommendation is greatly appreciated.
— Elite Energy Eco
Heatpump & Internal wall insulation
Had a heatpump and internal wall insulation installed. Job done quickly and professionally. Would use again.
2025年12月13日
自発的なレビュー
Eliteenergy からの回答
Thank you for your review. We’re pleased to hear you were happy with the heat pump and internal wall insulation installation, and that everything was completed quickly and professionally. We appreciate your support and would be happy to help again in the future.
— Elite Energy Eco
I would highly recommend Elite!
I would highly recommend Elite - fantastic, credible company with highly qualified engineers and great customer service!
Elite completed our internal wall insulation, solar panels and battery storage. The installation was to the highest standard. Their engineers were friendly, helpful, neat and tidy.
I can see a reduction in my energy consumption reflected in my bills which is fantastic, especially at this time of the year (December).
Great company - I would highly recommend to all.
2025年12月15日
自発的なレビュー
Eliteenergy からの回答
Thank you for such a detailed and positive review. We’re delighted to hear you’re happy with your internal wall insulation, solar panels, and battery storage, and that the installation met the high standards we aim for. It’s great to know you’re already seeing a reduction in your energy consumption, especially during the winter months. We’ll be sure to pass your kind words on to the engineering team. Thank you for the recommendation.
— Elite Energy Eco
Really good customer service
Really good customer service
Prompt answers to any questions
2025年12月10日
自発的なレビュー
Eliteenergy からの回答
Hi Rod
Thank you for your review. We’re really pleased to hear you were happy with our customer service and that your questions were answered promptly.
We appreciate you taking the time to share your experience.
— Elite Energy Eco
ASHP and Solar
I have recently had ASHP and Solar installed at our house, used the BUS £7500 top up for the ASHP.
The install was nice and easy from start to finish, always informed by the office and the engineers were very helpful and polite. I will recommend Elite Energy to others 100%
2025年11月28日
自発的なレビュー
Eliteenergy からの回答
Hi Sonia,
Thank you for your fantastic review. We’re really pleased to hear that your ASHP and solar installation went smoothly from start to finish, and that our office team kept you well informed throughout.
It’s great to know our engineers made a positive impression with their helpful and polite approach. We truly appreciate your recommendation — it means a great deal to us.
— Elite Energy Eco
Every step was explained to me.
Every step was explained to me.
All staff members were professional and courteous.
Dimitri was an excellent surveyor.
Couldn't thank you more.
2025年11月28日
自発的なレビュー
Eliteenergy からの回答
Hi Marie,
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that every step was clearly explained and that our team were professional and courteous throughout.
We’ll be sure to pass on your lovely feedback to Dimitri — he’ll be really pleased to hear it.
Thanks again for choosing us, it truly means a lot.
— Elite Energy Eco
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