If I could give Elite Wine Refrigeration higher than a 5 then I would. In particular Danielle deserves a mention for exceptional customer service. From placing my order the communication with this com... ãã£ãšèŠã
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Excellent service from start to finish. Cherry gave us loads of options and fantastic designs to choose from. The installers were perfect - we are over the moon with our wine wall which includes two o... ãã£ãšèŠã
A few teething issues with my new drinks cooler following which Charlie soon resolved, many thanks Charlie, much appreciated! Cooler is working perfectly now and looks great.
Choice of delivery dates offered. Good communication, especially on narrowing down delivery time. Nice looking product, unboxed and put in place and product advice given. However the wine fridge spec... ãã£ãšèŠã
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We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.
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Unit 3, Central Trading Estate, Marley Way, CH4 8SX, Chester, è±åœ
- 0333 577 6466
- info@elitefridges.co.uk
- elitefridges.co.uk
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Speedy, excellent delivery
The fridge arrived in just a few days, quicker than the guide delivery timescale. The couriers were very good, removed and took away the bulk of the packaging and placed the wine fridge where I wanted it. The instructions were easy to use and it took little time to get the wine fridge set up and in action.
The one caution I would give to folk when buying a fridge is to be aware that the bottle capacity numbers are for Bordeaux style bottles [that is very clear on the website]. I ended up getting about 10 less bottles in the fridge than the Bordeaux capacity numbers stated because just about every other style of bottle is wider; champagne, Bourgogne, Rioja, Loire, chianti etc.
So it may be better getting the next size up unless you drink exclusively Bordeaux.
Great Experience
Solid communication from the team at Elite. From the point of order to the dispatch and delivery we were kept informed at every step.
The contracted delivery/install company were fantastic and did a great job getting our unit through a tight door.
Will use these guys again for sure.
Excellent experience overall
Excellent experience overall: I would agree with the other positive reviews. Really good communication from the company. Suggested a suitable alternative as the product I wanted was out of stock and I needed it by a certain date. Delivery was great and very polite staff. Would definitely recommend this company.
Great service from the office and helpâŠ
Great service from the office and help finding the right fridge
Great service
Great service. Very efficient and quick. No problems to change delivery date when our plans changed. Highly recommended.
Fantastic customer service!
Fantastic customer service!
I purchased a wine cooler in 2023 and unfortunately just about a year later, it stopped working. I emailed Elite Wine Refrigeration to enquire about local service agents and a few messages later I received an email advising that a new unit would be provided FOC, including shipping to the Channel Islands. Unit arrived safe and sound. I rarely experience such great service these days and wouldnât hesitate to recommend this company.
Valuable advice on selecting the rightâŠ
Valuable advice on selecting the right product for the project followed up by great customer service and updates on deleivery schedule
Excellent customer service
From my initial enquiry via live chat to the delivery I could not fault Elite Wines, Hayley kept us informed at all times and the delivery company used were also very communicative.
Friendly
Friendly, good communication and prompt delivery ð All round good experience.
Super Customer service, Delivery, & Product
I contacted Elite Wine Refrigeration with a view to placing an order for four large single zone coolers to replace a spiral cellar I was leaving as a result of a house move.
Whilst the coolers I was interested in were discontinued, Hayley was quick to propose an alternative that would be available within my required timeframe.
From placing the order, everything was made very simple and easy to understand. The delivery and install by Bishopsgate went without a hitch, and I only broke sweat when I had to move the 55 or so cases of wine to the new location!
Throughly recommend.
Good advice
Good advice from Hayley and then further help from a director about the collection of the fridge that we replaced. Very satisfied.
Excellent customer service and great quality in wine fridges
A friend of mine recommended 'La Sommeliere' brand for a wine fridge (great performance, good price and nice design). I found mine with Elite Fridges.
Customer service was top-class, Hayley patiently answered all of my questions. I am based in Ireland so I was hesitant about the ease of delivery from the UK. The process was smooth and I was informed of each step of the journey, actually the fridge arrived faster than I thought. Delivery and setup was made with 2 people which ensured an efficient process. A few weeks after my purchase I reached out again to Hayley to ask technical questions about the fridge and I got a prompt response. A wine fridge is an important purchase and having the reassurance of a quality brand and great customer service gave me peace of mind, would recommend it to anyone searching for a wine fridge.
Great advice and service
My Liebherr Wine Cabinet was beyond economic repair and the model is no longer manufactured. Phoned Elite - outlined my requirements and was advised to purchase a Climadiff Reserve 275, which was a much better value alternative. No upselling (on reflection no obligation), they organised a specialist delivery company (additional charge) due to my tricky access (had to wait a couple of weeks) and great communications. Would highly recommend.
Good Customer Service
The team at Elite Wine Fridges were very helpful and opened the showroom on a weekend to help guide our purchase. Very happy with the fridge and will return in the future.
Highly recommend
Excellent prompt communication answering my queries when purchasing my wine cooler and arranging a precise delivery date and time. Efficient and friendly service. Hayley knowledgeable about the products. She is courteous and friendly.
Fantastic wine cooler. Thank you.
Excellent customer service
Excellent customer service from order taking to delivery and installation.
Excellent service/responsiveness
Excellent service/responsiveness, delivery was on time and efficient.
Excellent communication during theâŠ
Excellent communication during the pre-sales process. Shipping was prompt, and I had my fridge within a few days.
Would recommend Elite Wine Refrigeration
Great communication following the out of stock message and an offer of suitable alternatives. Great communication continued throughout the dispatch, delivery and installation phases. The product is great, quiet and a good first wine fridge for me to learn the technology.
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