Let down by Boxt in the week, contacted these guys as we've had no hot water for a week. They came out this morning on a Sunday, turned up early and finished the installation. Great service, clear exp... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having been a customer for over 2 years, when we did need Elite, they were a disgrace. 8 days without internet connection with a series of initially patronising responses which resulted in a £150... もっと見る
Working with the team at Elite was a collaborative dream. They were friendly and easy to work with, we worked as one team to achieve our goals. Most importantly they were knowledgeable and supporte... もっと見る
Kiera Robinson was extremely helpful, polite & Friendly. Brilliant customer service. Coral Richmond was extremely patient and talked me through the set up. When I had difficulties setting the app up... もっと見る
企業情報
当該企業による記述
We are Elite Group, a UK-based provider of cloud communications, connectivity and business mobile solutions. We help organisations simplify how they connect, communicate and collaborate, with technology that works today and evolves for tomorrow. What truly sets us apart isn’t the platforms we deploy, but the people who support them. Our teams work closely with customers from design and deployment through to day-to-day support and ongoing optimisation. We stay involved, fix issues fast, and make sure your communications keep working as your business grows.
連絡先
Dawson House, PR7 7NA, Chorley, 英国
- 03448758880
- customerservices@elitegroup.com
- elitegroup.com
4.4
優良
86件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very slow to deal with.
Elitegroup have failed on several occasions to provide a reasonable level of service when dealing with issues that caused my business financial loss due to loss of connectivity.
I've since taken my business elsewhere.
2021年3月22日
自発的なレビュー
Staff and Customer first
This is a review as an employee of Elite Group.
I have now worked here for 15 months. The decision to move to Elite was a very easy one. Having worked for a major UK and global IT / telecoms provider and all of the bureaucracy and red tape that comes with that it was refreshing to move to an organisation that's flexible, listens both to staff and customers and puts those people first.
The motto that sold Elite to me was that we look after our staff first, who will in turn look after our customers who will then look after our investors. Its that order of priority that makes the place great to work at. Through the pandemic when other businesses were quick to get rid of good staff to protect the bottom line, Elite were quick to look after and recruit more good staff looking at the long term.
In spite of the smaller size of Elite, we have equal capability from a product perspective but managed and delivered by a close knit team who take pride in what they do and care about their customers.
As a result of this we have some of the most well known businesses as customers and have a very exciting growth strategy for the future.
Would highly recommend Elite both to perspective employees and customers alike.
2021年2月25日
自発的なレビュー
Beware
Rented a business line for £6 month on a year auto renew contract - when I cancelled this after 3 years - the termination fee was £120 which is 20 x the monthly rental - I have not paid this out of principal and await with interest the court hearing - buyers beware
2020年8月28日
自発的なレビュー
Elite incompetence Do Not Use
Having been a customer for over 2 years, when we did need Elite, they were a disgrace.
8 days without internet connection with a series of initially patronising responses which resulted in a £150 independent IT check BEFORE they would call an engineer.
4 days later the bookedBT Open Reach engineer didn’t turn up. Then.... Elite said “ yes apparently there is a line fault “.
Day 8 and after contacting Ofcom it was coincidentally fixed. After 2 emails and several calls we were promised a call to follow up. Yep, no call
Incompetent charlatans. Do not use Elite !
2019年7月2日
自発的なレビュー
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