Whatever your order, it is ready and waiting for us when we ask for it. Everyone in Helensburgh Ellies are very good, friendly and organised. It us a pleasure to buy from here. Px
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actuall... もっと見る
I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in Oct... もっと見る
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I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so... もっと見る
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企業情報
当該企業による記述
We're a small, family ran business who specialise in Wine, Gin, Whisky and Craft Beer. We have 5 stores across Central Scotland including Alva, Dollar, Auchterarder, Crieff and Helensburgh. Local Delivery, UK Delivery & Collection in our stores is available.
連絡先
25 Bridge Street, FK14 7DE, Dollar, 英国
- 01259 740283
- elliescellardanielle@gmail.com
- elliescellar.com
4.7
優良
138件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Ellie's Cellar からの回答
Thanks for taking the time to leave a review Nick, glad your wine was received quickly - hope it wasn't drunk as quick as the delivery! Elle
Ellie's Cellar からの回答
Hi Loraine, Sorry to hear your order didn't arrive on a specific date. I can't see any email from yourself to indicate the delivery didn't arrive? Could you please email your postcode and i'll look into it for you. Thanks, Ellie
Friendly staff & very helpful
2024年4月7日
Ellie's Cellar からの回答
Thanks for taking the time to leave a review! Always happy to hear :), Ellie
Great wines at a good price with lots…
Great wines at a good price with lots of selection to browse through, service always A1
2024年4月5日
Ellie's Cellar からの回答
Thanks for the great review Les, always a pleasure. Thanks, Ellie
Great value and very fast delivery
Great value and very fast delivery. Would definitely order from here again!
2024年4月2日
Ellie's Cellar からの回答
Thanks for taking the time to leave a review Simon! Much appreciated, Ellie
Ellie's Cellar からの回答
Thanks Richard, great to hear you were happy with the service and prices - hope you enjoyed your wine even more!
Customer service were very helpful
Customer service were very helpful, and delivery done with great care. Thanks for your help.
2024年3月25日
Ellie's Cellar からの回答
Thanks Bryan for taking the time to leave such an excellent review, its appreciated! Ellie
Always very friendly
Always very friendly, helpful and knowledgeable. Highly recommend a visit.
2024年3月23日
Ellie's Cellar からの回答
Hi Karl for taking the time to leave such a positive review! Hope you enjoyed the beers. Thanks, Ellie
The way online orders should work
The whole order process is quick and easy. There's really nothing to fault at all.
2024年3月19日
Ellie's Cellar からの回答
Thanks for taking the time to leave such a positive review Stuart. Glad the collection order was quick and easy for you. Ellie
Ellie's Cellar からの回答
Thanks Janice - taking the time to leave a review is much appreciated! Ellie
Ellie's Cellar からの回答
Thanks Avril, taking the time to leave such a positive review is much appreciated! Ellie
Easy to navigate website
Easy to navigate website, good communication, nice easy collection from store.
2024年2月20日
Ellie's Cellar からの回答
Thanks Niven, glad your collection was an easy process! Hope you enjoyed your Springbank! Thanks, Ellie
Ellie's Cellar からの回答
Thanks for taking the time to leave a review Michelle. Much appreciated, Ellie
Ellie's Cellar からの回答
Thanks Paul! Your review is greatly appreciated. Thanks, Ellie
Where is my order and no reply to email…
Where is my order and no reply to email querying?
DPD say they have my parcel but that was last Tuesday. This is another Friday and no wine delivery. Pretty poor customer service.
Ordered 17th Jan and today is 9th Feb. 3 weeks!!
2024年2月6日
Ellie's Cellar からの回答
Hi Eddie, apologies for the delay in your order - the first I knew of your delay was this morning when opening my emails to find an email you sent on the 10th. I've no emails in my inbox from yourself prior to this to notify us of the delay. If you check your inbox now, you will see a reply and course of action.
Thanks, and apologies again!
Ellie
Veery well packaged
Prompt delivery. Very well packaged. Would give it 5 star for these. A gift for my son so no idea of the taste so overall 3 stars.
2024年2月6日
Ellie's Cellar からの回答
Thanks for the review Alexander! Hopefully your son enjoyed the wine!
Thanks
Ellie
Excellent!
The whole process of ordering the wine and getting it promptly delivered was excellent. Well packed too.
2024年1月17日
Ellie's Cellar からの回答
Thanks for taking the time to leave a review! Ellie xox
All good
Good local wine and spirit merchant - excellent selection, good prices, prompt and friendly service.
2024年1月16日
Ellie's Cellar からの回答
Thanks for taking the time to leave a review Roy. Ellie
The wine was exactly what we ordered…
The wine was exactly what we ordered although the delivery company took 2 days longer than the original delivery date.
2023年12月6日
Ellie's Cellar からの回答
Hi Helen, Thanks for taking the time to leave a review. Apologies the delivery took a little longer than usual. Thanks Ellie
Ellie's Cellar からの回答
Thanks for taking the time to leave a review Kathleen! Ellie
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