Embark レビュー 520

Trustworthy. Growing our money for our children.

When removing money for my son’s college tuition,I had to have a letter proving my son was at school. I couldn’t get this letter without paying his tuition first,how is one supposed to pay tuition without money. I think after many years of paying into this they need to come up with a different idea as not everyone is able to get 5/6 grand to pull it out. That’s why we save money for our kids so they don’t have to worry about it!

Ibrahim nous a énormément aidés. Il a su nous guider pour comprendre le programme, et il a fait preuve d'une grande patience jusqu'à la fin. Il a été un excellent représentant et a vraiment contribué à faciliter notre travail.

Embark is a scam finance company. We asked them to transfer our daughter's RRSP since early 2024 to another bank and its now June 2025 still no transfer has been made. They have given us every runaround lie and excuse just to mask their scam. To anyone thinking or expecting that Embark is a legit financial company, better run away with your money. Embark is a pyramiding scheme company. Every phone call and email sent to their customer service were bad, bad experiences. They were trained to lie to their customers/.

Great first experience thanks to Brahim
Just got started with Embark today, and I have to say — Brahim made the process way easier than I expected. Super friendly, clear, and genuinely cared about helping us set up the right plan for our education savings goals.

While I’m still new to the platform and can’t speak to the long-term experience just yet, the onboarding was smooth, and Brahim made what felt like a big, adult financial task feel totally manageable. Looking forward to seeing how this journey unfolds!

Je suis très satisfait du service que @BrahimTitafi m'a offert, il a répondu avec diligence à toutes mes questions et a su m'orienter. Je te remercie infiniment de la haute qualité de ton service !

It was very clear and concise. Didnt take more than 20 minutes and everything was simple and factual. Referring is a great thing as well. Brahim Titafi was great.

Brahim Titafi made my experience convincingly interesting and easy to navigate.

Pathetic experience with this organization. The activation process is a mess. Multiple times. Information correctly entered; documents uploaded as asked and the last screen simply says-Ran into an Error? No idea what the error is.
The customer support is very bad. It feels like money stuck.

Very great experience with Mr brahim thank you for your best service

I have been a client for over 13 years and First time calling them for help due to an issue and it was the worst expérience ever. No empathy, did not bother helping me. I am very disappointed and I am currently transferring all my money to a firm that will take better care of me when having issues.

Brahim Titafi was very social and patient. He supported me throughout the process by making sure I understood everything clearly. He also helped me discover another grant I didn’t know I was eligible for and guided me in filling out the form properly. His friendly attitude made the meeting feel more comfortable and welcoming.

i tried to review my statement. i cant log in!!
the phone representative wasn't help full!!

This company may be doing ok but we would not really know. Our experience was that we signed up as they distributed to the hospital when we had our children. We have three with them. Since becoming embark (formerly heritage) they don’t return emails. They don’t check in they haven’t let us know what is happening for our three plans since 2017.
We have emailed and called them and they don’t return anything. I have no idea how we are doing as I can’t log in to anything. They are not worried about how we feel and as another review said, we have not had any customer service for 8 years.
We have no idea who our rep is. We have tried to contact them. I would not recommend. This should be easy for parents and not a struggle. They don’t have service as part of their model or they would have checked in and made sure. We got one call a year ago from someone saying embark and I called and left messages and got nothing back. They take the money out easy month but that’s about it. So be cautious, they may be doing well but again how would we know. Super frustrated. I think you can do better with someone else who cares about the experience. What will happen when we try to use what we have put in if we can’t contact them. We have some time yet but we should not have to worry about these things.

Amazing 🤩 company that stays true to its word. If you are looking for an education plan for your child, this is the way to go. Embark has the best customer service team who go above and beyond. I am extremely pleased with their service. 😊👌

Milad provided outstanding service. I called to inquire about the RESP plan, and the first representative I spoke with gave a clear and detailed explanation, which convinced me to open an account over the phone. She then transferred me to Milad, who guided me through each step of the account setup process. He also explained which plan would be most suitable if I wanted to include additional family members. Overall, he was extremely helpful and supportive. I would gladly recommend Embark to my friends and family

Mr Hibrahim est très gentil et attentionné

Milad was able to explain and guide me through the whole process

Experience was amazing, Milad really took the time to talk with my partner and I to explain everything. He was straightforward and efficient with us while also being caring and understanding while we dealt with some technical difficulties and our newborn.
I hope to work with him again in the future!