Embark レビュー 520

De très belles explications de la part de Johanna, très bonne."

my questions were answered accuratley, the employee was very polite, spoken clearly and listened without interupting me. "

Rejected the VOE from Glenn Gould School, have to resubmit letter. The withdrawal is delayed further.

They explained how to refer people to Embark, which was helpful. I was especially happy to learn that my money had been safely kept for 18 years. I truly hope I will receive it, and that it will help my child pursue their education with the peace of mind that the fees are covered.
The person I spoke with was very calm and patient, taking the time to explain everything I needed to know. I also appreciated being able to follow the process closely with their support.

Milad was really helpful and really knowledgeable. Amazing customer service , I highly recommend him, thank you so much Milad!

I am amazed with the fast response I got, the explanations about how this Accounts works was perfectly understood, done and dusted without wasting much time.

Thank you Milad for the Job well done. Keep doing what you know how to do best.

My brother took out education plans for 5 family members and close friends. He passed away 14 years ago and I took over the management of the plans. The company has been purchased or rebranded 3 times, currently Embark. Through multiple experiences they have demonstrated they don't have or can't access their historical data. I have been told multiple times that only the Subscriber, my deceased brother, can make specific requests or have specific access. I have submitted the death certificate, will, etc multiple times. I have wasted countless hours dealing with their incompetence and unprofessional conduct. I am fighting to complete the claim on the final plan and will be infinitely grateful to never deal with Embark again.

Very good,nice person

I have had a great experience with Embark they have wonderful customer support!

Customer service rep is very courteous, professional and knowledgeable. She took time in answering my questions and I did not feel rushed.

Very professional.

Avoid Embark RESP – 17 Years of Trust Betrayed at the Most Critical Time

After 17 years of faithfully contributing to Embark RESP and trusting them with my children's education savings, I am appalled by the level of disorganization, lack of communication, and complete disregard for families relying on timely disbursements for university tuition.

Our son was admitted into a top Canadian university, and we initiated the withdrawal process on July 15, 2025, after uploading the Confirmation of Enrolment as required (Embark does NOT accept admission or acceptance letters – we did our research and followed their protocol). We received an automatic confirmation that the funds were being processed and would be available within 7–10 business days.

Nothing happened.

No funds. No updates. Just a looming tuition invoice from the university.

I emailed contact care and waited over 24 hours – no response whatsoever. Eventually, I called their customer service line and was connected to an agent named Laurence. What followed was an exhausting hour-long call, including being put on hold five times. The conclusion? The Confirmation of Enrolment from Canada's #1 university wasn't "sufficient." We were now being asked to upload an admission letter (which they previously explicitly stated they do not accept) and a timetable.

To make matters worse, Laurence (the Agent) claimed they had emailed us on July 17. We scoured our inbox, junk, spam – nothing. When pressed to confirm that the email was actually sent, the story changed: "I saw a notification the email was sent, but I’m not sure how or when it was sent."

This level of incompetence and confusion is unacceptable – especially after 17 years of commitment to this company. This is our child’s future we are talking about. Embark failed when it mattered most.

I am warning every parent and guardian: DO NOT entrust your RESP with Embark. Their internal systems are broken, their communication is unreliable, and their processes are inconsistent at best. Take your hard-earned savings to a more credible, structured, and transparent organization. You deserve better. Your children deserve better.

For us, we would be transfering the accounts of our kids to other provider becasue they deserve better than Embark!

Zero stars if I could.

Note: I did not share my experience to get a call or email back; the time for that was over. Your company has requested additional information in Timetable and admission letter, which I have provided. All I need from you is to disburse the funds. The enrollment is highly competitive and the payment of tuition is one of the requirements to seal your place. If our son missed the course enrollment due to your company's structural problems, I will drag you to court.

Detailed elaboration

Précise, clear, very helpful with Brahim Titafi. Thank you very much.

Brahim is such a nice and friendly person. He explains everything about your program in a decent way. He knows his work well. For the program itself, I believe it is a great opportunity for us to build a brighter future for our kids.

Milad provided clear and informative answers to my questions. He was knowledgeable and patiently assisted me with activating my daughter’s RESP.

Great service friendly advice
Thanks to Milad Yusufzay he is very polite and professional

Super expérience, vraiment facile de comprendre et mon agent Brahim étais merveilleux :)

Brahim Titafi was extremely kind, patient and resourceful with helping me in setting up my family savings plan for my children. Great experience from start to finish. Very grateful to have his assistance in ensuring the task at hand was completed and with connection and attention to detail.