Emenac Packaging USA レビュー 

This company claims to be in the US, but based on all my phone calls and emails it is clear that they are not. They misprinted my order twice, and now will not respond to emails or phone calls. The first time I received the misprinted items, they covered the cost of a reprint. Still not right, now they are just completely ignoring me. I even suggested a few ways to make it right, willing to cover some of the cost. I am filing a claim with the BBB who will hopefully help me get my money back. I am out over $400 as I've already paid for my order in full.

Firstly, pay attention to the fact that all the positive reviews are on the same dates. Also, the influx of positive reviews come after a bad review is left. Major red flag that i wish i would've noticed before i gave them my money.

Furthermore, this company is located in Pakistan, not Irvine, CA. The address listed in there profile is to a virtual office they pay $25/month for. The red flags start before you even pick up the phone to call them!

Now on to my experience with Emenac. It starts off great and they're beyond accommodating BEFORE they have your money. I chose to use them because they claim to be based in the US, however, they are not. They have a business address here, but they are in Pakistan, the person you're working with is in Pakistan and the products are shipped from Pakistan. Because I didn't want to deal with importing from China, I assumed a US company would be my best bet. They claim to be in US, but are not. They claim free shipping, but you'd still be paying half what they quote you for production and importing from China. They also try to discourage you from ordering samples with ridiculous sample costs so that you end up stuck with a subpar product. I found this out after the fact. I should have done my due diligence, and i hope i can encourage someone else to do theirs.

So, I agree to a price with them for custom shipping boxes, send them my artwork and then I ask them to hold off on shipping until I get my new artwork. They agreed and had no issues with this. They told me they had not started printing my boxes. Once i receive my updated artwork for the 2 boxes i already ordered and asked them for quotes on 4 additional boxes, this is where all the problems started. I'd received an email from them for 25% off boxes that i forwarded to my representative and informed her i'd like to apply this to my additional 4 boxes i want to add to my order. She came back with prices that were way higher than my first quotes. I asked her about the 25% off and she said the email should have said 2 - 25% off. 2%???? REALLY?! What am i going to do with 2%?! And even still, why are the prices HIGHER you've applied a 2% discount? She said the 25% was a marketing error, and i informed her that good customer service would be to honor that error. She refused and i moved on from that issue. So once i realized that the boxes they were going to print for me would not match my other boxes, I decided to get other products from them. I requested quotes, received there ridiculous prices, and was still going to move forward instead of requesting a refund. I requested custom rigid set up gift boxes that they claimed they could do, agreed to their gauged prices, but once they sent me pictures of samples i saw it wasn't what i requested. They tried to convince me the boxes would be nice and just fine. For $5/box, it needs to be what i want! So i follow up to see if this is something they can produce, and they tell me they can but i need to increase my minimums and now the price is $10 - $15. They literally make stuff up as they go. How can the price be $10 - 15 when you have the measurements? That's a big difference in price per box. So now i need to order $15,000 in gift boxes or you won't print them? The same box is $6/box elsewhere. So at this point, I'd had it with the ridiculous antics. It's clear they have no desire to do the right thing by their customers. I requested a refund and then they tell me they have to see how much costs were incurred from the initial boxes that i cancelled printing on. Earlier they'd told me they didn't start printing, and now all of a sudden they incurred costs. So I'm supposed to wait for them to make up some numbers so that they can keep all my money instead of refunding me??? What a joke!

They don't respond to emails once they have your money. I have to call them to follow up on everything. Every time i call, the representative (now I'm working with 2 different people), are out to lunch. No matter what time of day, they're out to lunch or just back from lunch so this is their excuse for not getting back to you. Once i called the rep was out to lunch and 4 hours later the same day she's on her way to lunch...what?! Keep your stories together!

Furthermore, they are very vague on the shipped and to your door date. They don't want to tell you they're in Pakistan, so they claim it gets to you in 7 - 9 days. That's actually when it's shipped from Pakistan. That's not when it will arrive to you.

Some companies want customers for a lifetime and some want to get what they can get out of you and then they repeat the process to the next business.

SAVE YOURSELF TIME, MONEY AND STRESS AND DON'T USE EMENAC! THEY ARE THE DEFINITION OF UNETHICAL.

We are a small startup company with a very limited budget and needed custom packaging for a new product. Natasha at Emenac was extremely helpful and responsive to figuring out our particular needs. The packaging we ended up with worked perfectly for our product launch. We are very happy with the results and thankful for Natasha in helping us get to the next level.

Thank you!

Natasha, navigated my needs with quick responses and helpful suggestions. It all happened so quickly and I'm very pleased with the "end result"!
Bernadette King

A big 'Thank You' to the team at Emenac Packaging for helping me each step of the way to the finished product. What I especially appreciated was that the sales representative working with me 'listened' and 'heard' what my specific needs were and worked with me to the finest detail along with the Design Team! I was absolutely, positively satisfied with the beautiful soap box we created together as a team! I will definitely be ordering more from them!

I had some boxes made by Emenac and Natasha was great helping me. There was a lot of back and forth to Make sure product was what I wanted. They met pricing of other companies quotes. There was a slight smell from production process when I received them but it dissipated after airing out package.

After a horrible experience with a box company overseas, I was very cautious with working with another box company. Emenac was able to answer my questions very quickly via webchat and the manager Chris even called me to talk pricing. Once you get the ball rolling and know what you want, turnaround times are very quick in comparison to other companies. Communications is key.

I always get compliments for my moisturizer boxes, the designs always come out crisp and look very professional. And the support team helps me tweak my design until it's exactly the way I want it. I highly recommend this company!

Such a great experience working with Emenac! Martin (my rep) was awesome, working with me on the design an all the changes needed. Production and delivery was fast and accurate. One of the better experiences I've had in a long while working with an outside vendor! Recommend highly!

As business is critical and timing is a major factor having a reliable company to work with makes the world of a difference. When starting a relationship with Emenack Packaging we initially had a slight discrepancy but the team was responsive and communicative and we were able to execute all our needs on time. This not only proved that they are dependable but certainly a company that you want to work with.

I initially had a relatively smooth experience when placing the order.

However, our order was delivered to the wrong client, who kindly reached out to us regarding the error (and advised that they'd already had a poor experience, with Emenac missing their hard deadline). Emenac Packaging was not at all helpful nor responsive in rectifying the situation, putting the onus on the other client to re-ship the boxes to us, not offering any recompense, and ultimately missing our hard deadline, as well.

It was a poor experience and I would not recommend working with them.

Incredibly easy to work with. Excellent Customer service. Great Price & quality with super fast shipping!

Our product boxes were exactly what we had hoped for. The lines and colors were accurate and the finish was perfect. They appeared to be a high end box for a high end product. The service was excellent. We are exclusively using them for product boxes.

Emenac packaging not only worked with me on the price, but were friendly the entire time I interacted with them, and to top it off, my order was shipped very quickly. I think my only complaint was at times it was a little difficult to understand them over the phone, but only with certain people. Great company to work with!

Wonderful customer service and great product!

This company is nothing but total mis-representation of their goods. They tell you you are getting one thing and deliver another.
And don't expect a refund for their faulty work and product. They basically say too bad for you!
We purchased boxes for our product and most of them were stuck together and were not usable. They were supposed to be made out of recycled materials are were not.
They were supposed to be made in the USA but were shipped from Pakistan.
Beware of this company and do not use them!