Emma Villas レビュー 1,115

Emma Villas からの回答

2024年10月29日

Dear Monique, thank you for your welcome feedback. We are thrilled to hear that you had a wonderful time in Tuscany and that you enjoyed the warm hospitality of Paolo and Gianni. Knowing that our team and hosts were always there for you means a lot to us! We look forward to welcoming you back for more unforgettable moments in Tuscany.

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年10月14日

Dear Eileen, thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your second stay at Casa Pilar as much as the first. Autumn lends a unique charm to the Marche region and we are delighted that you experienced its beauty during your visit. Lisa and Cristiano are truly fantastic hosts and it is heartwarming to know that their hospitality made your stay even more enjoyable. We look forward to welcoming you for the third time!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年11月12日 に更新

Dear Bruce, thank you for taking the time to share your feedback with us. We are glad to read that there were aspects of the property you appreciated, but we are genuinely sorry that you encountered some issues, particularly with the noise concerns. Please rest assured that we are currently investigating this matter to ensure it does not affect future guests. We value your input as we are constantly striving to enhance our offerings. Regarding the layout of the property, we apologize if it came as a surprise or caused any inconvenience during your stay. For future reference, we would like to highlight that we do mention on our website: "N.B. The owners, very discreet and courteous, sometimes occupy the first floor of the house. They have their own separate and independent entrance and do not share any of the outdoor areas, including the garden or swimming pool, with the guests." We sincerely hope to have the opportunity to welcome you back in the future and provide an even better experience.

Best regards,
Emma Villas Team

Emma Villas からの回答

2024年10月14日

Gentile Sabrina, la ringraziamo sinceramente per la sua recensione! Siamo felici di sapere che il posto abbia superato le sue aspettative e che abbia apprezzato la posizione strategica, così vicina a molti luoghi di interesse. È gratificante sapere che tutte le comodità della casa siano state all'altezza della descrizione. Saremmo lieti di accoglierla nuovamente per un'altra meravigliosa esperienza!

Cordiali saluti,
Il Team di Emma Villas

Emma Villas からの回答

2024年10月14日

Dear Tino, thank you for your kind review! We are pleased to hear that you enjoyed the excellent service and found our team responsive and helpful. It is wonderful to know that you felt comfortable in the well-appointed house and that you appreciated the hospitality of our host. We look forward to welcoming you back for another pleasant stay!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年10月14日

Dear Sarah, thank you for your lovely review! We are happy to hear that you found our place and surroundings fantastic. It is great to know that our owners were helpful and made your stay even more enjoyable. We hope to welcome you back soon for another fantastic experience!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年10月14日

Dear Guest, thank you for your fantastic review! We are glad to know that you have booked several times with Emma Villas and that you always appreciate our excellent service. It is wonderful to know that our online photos accurately represent beautiful homes in beautiful locations. We appreciate your continued trust in us and look forward to welcoming you for your next unforgettable stay!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年10月14日

Dear Jane, thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at the lovely Tuscan villa and that Teresa was able to enhance your experience with her knowledge and kindness. It’s great to know that you found the villa beautiful and comfortable, and we completely understand the desire to stay longer in such a stunning location. We hope to welcome you back for another memorable visit to Tuscany in the future!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年10月14日

Dear Guest, thank you for your positive feedback! We are pleased to hear that your overall experience with us was great. It is wonderful that the early registration process made your arrival smoother and more efficient. We are delighted that you had the opportunity to make direct contact with the owner of the villa and we hope that he offered you the warm hospitality that we try to provide. Your satisfaction is important to us and we look forward to welcoming you back for another memorable stay!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年10月14日

Dear Juliana, thank you for your wonderful review! We are thrilled to hear that you found the villa fantastic and suitable for your group. It is great to know that Stefano was helpful during the check-in and check-out process. We appreciate your feedback on the comfort of the mattress and will definitely consider it for future improvements. We are glad that Stefano's directions helped you find your way around the area, and we understand that the road may have created some discomfort: this observation of his will also be used by our team to bring any possible improvements to the overall experience. Thank you for your kind words about our team at Emma Villas. We strive to make every experience pleasant and smooth, and we are glad that you felt supported during your stay. We look forward to welcoming you back for your next adventure!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年10月14日

Dear Daniel, thank you so much for your wonderful review! We are so pleased to hear that you had such a fantastic experience at Villa Palmento San Lorenzo and that you enjoyed the beautiful Sicilian location. It is great to know that the property met all your requirements and that you found it immaculate on your arrival. We are especially pleased that you enjoyed the gracious hospitality of the owners and that the pool was a relaxing retreat after your explorations. Thank you for recommending Emma Villas! We look forward to welcoming you back for another memorable stay in the future.

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年10月2日

Dear Saskia, thank you so much for your kind words and for sharing your experience! We are delighted to hear that you had a wonderful stay and that everything met your expectations. It's great to know that Dario was helpful and always available during your stay, ensuring you felt well taken care of from the beginning to the end of your holiday. We look forward to welcoming you back for another unforgettable stay with Emma Villas!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年11月12日

Dear Guest, we are truly sorry to read about your disappointment. As we are unable to identify the specific property you are referring to, we can only provide a general response.
Please allow us to clarify that all of our properties undergo an annual pre-seasonal inspection by one of our quality inspectors. This includes ensuring that the photos and descriptions on our website accurately reflect the current state of the property.
Occasionally, minor changes may occur throughout the years or even during the season due to natural wear and tear or updates made by the owners, such as replacing broken items or upgrading furnishings. However, these changes should never significantly impact the overall experience or usability of the property. We regret that we cannot address your concerns more specifically without knowing the details of your reservation.

Best regards,
Emma Villas Team

Emma Villas からの回答

2024年9月27日

Dear Alex, thank you for sharing your experience at La Colonica! We are delighted that you had a wonderful holiday perfect for a family celebration. We are also glad to hear that you enjoyed the pool and outdoor terrace, perfect for summer days. We understand your concerns about the indoor lounge and appreciate your feedback, as it helps us to improve our offer for all seasons. It is also good to know that our on-site team was helpful during your stay. We hope to have the pleasure of welcoming you back in the future!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年11月12日

Dear Judith, thank you for your feedback! We are pleased to hear that you enjoyed the property and found the Emma Villas reservation process satisfactory. We regret any inconvenience caused by the self-catering policy. As part of our standard practice, the properties are stocked with an initial supply of essentials like toilet paper. However, guests are responsible for purchasing additional supplies as needed throughout their stay. Regarding the heating regulations, these rules can vary from one municipality to another in Italy and may be subject to special local decrees, especially during unexpected weather conditions and it can be challenging to keep track of these variations.
Rest assured your feedback is very important to us, as we are always looking for ways to enhance our service. We hope to have the pleasure of welcoming you back in the future and providing an even better experience.

Best regards,
Emma Villas Team

Emma Villas からの回答

2024年11月22日

Dear guest, we are truly sorry to hear that all our efforts to address your concerns have not met your expectations.
As discussed in our private correspondence, the outlet issue occurred after it was used to charge your electric vehicle, which was not permitted in the first place. This has been the only reported instance of such a problem, even though the property has been fully booked throughout the season. While the owner kindly decided not to seek any compensation for the damage, since you requested compensation yourself, we informed you that we would have to send somebody to evaluate the situation to fairly determine the responsibilities of all parties involved.
We regret that our efforts were not appreciated and that you chose to leave a review instead of continuing our dialogue.
Regarding the additional concerns you raised, we note that these were communicated only after your check-out, which limited our ability to assist you or send someone to verify and resolve the situation during your stay.
After consulting with the local property manager, we were informed that the property’s air conditioning system is fully operational and has not had any reported issues. Similarly, the pool is generally clean, though, as noted, a residue can sometimes appear during peak season due to sunscreen use. Special treatments to address this are only possible when the pool is not in use.
As you referenced the term “luxury,” we would like to kindly remind you that the property you reserved, Trulli Italia, is a charming, historic Trullo, over 200 years old, but there is no mention of a luxury property. The description on our website highlights its unique appeal, blending tradition with modern comforts It’s rental cost reflects its value based on its features, location, and the high-demand period of your stay (August).
We hope that despite these issues, you were still able to enjoy the unique character of the property and its beautiful surroundings. Thank you for your feedback, which helps us continuously improve the experiences we provide to our guests.

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年9月25日

Dear Suzanne, thank you for your fantastic review! We are delighted to hear that you experienced our consistent level of service, from the initial booking to your arrival at Villa Ai Due Cuori. It’s great to know that our prompt communication and the courtesy message made your stay even more enjoyable. We're pleased that Daniele was readily available to assist you via WhatsApp during your three-week stay. We look forward to welcoming you back for another memorable holiday in the future!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年9月25日

Dear Tanya, thank you for your wonderful review! We are thrilled to hear that your experience at Nonno Fernando exceeded your expectations. It's fantastic that you found the communication and support from Emma Villas helpful throughout your stay. We're also glad to know that Giovanni and his family provided you with such attentive care. We look forward to welcoming you back for another unforgettable visit in the future!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年9月25日

Dear Cecile, thank you for your brief but positive review! We are delighted to hear that you had a very good experience during your stay. Your satisfaction is important to us, and we hope to welcome you back for another memorable visit soon!

Best regards,
The Emma Villas Team

Emma Villas からの回答

2024年10月17日

Dear Erik, thank you for taking the time to provide feedback on your recent stay. We are sorry to hear that your experience did not fully meet your expectations. Your observations are invaluable to us, and we will use them to further improve the comfort of our property. Please note that the presence of insects in the countryside can have multiple causes, such as a simple change in the weather or the presence of food around the house. Please know that both the owners and Emma Villas take all necessary precautions, including seasonal treatments for ants, mosquitoes, and more, to minimise their presence. Unfortunately, despite our best efforts, these measures may not always be sufficient. We regret that we were unable to make your stay as pleasant as we had hoped. Your comfort is important to us, and we are truly sorry for any inconvenience you experienced. We appreciate your feedback and hope to have the opportunity to welcome you again in the future.

Best regards,
The Emma Villas Team