Good property descriptions, good communications. The villa we chose was located very conveniently for access and food shopping but was also 100% private and secluded without being remote. Four stars n... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Unfortunately, the weather was not what we expected 😢 But La Fonte 15 in Volterra is a beautifull well equipped house, in a spectacular location with a splendid pool in lovely gardens, magnificant vi... もっと見る
It was a lovely spacious house in a beautiful, out of the way Tuscan location. To add even more value, Emma Villas responded very promptly to our queries (even on a Sunday evening) and went out of th... もっと見る
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We rented Villa Giulia 8, and it was everything we could hope for. The location is near enough to town to be able to go and see the beautiful landscapes and architecture. The Villa its self is gorgeou... もっと見る
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企業情報
当該企業による記述
Over 700 exclusive villas with private pool in Italy / Handpicked villas, selected, described, verified and constantly inspected by experts / Booking online with prices and availabilities always updated in real time / Booking Office and Concierge Service available 7 days per week. ______________________________________ Italian Incoming Tour Operator offers exclusive villas and country houses with private pool, in many areas of Italy. The development of this important company has been possible thanks to the work which all the staff have done for years with professionalism, dedication and perseverance and thanks to their strong desire not to disappoint the clients’ expectations, offering them a unique and unforgettable holiday in this land, so evocative and rich in beauty. An increasingly high standard of quality and the exclusivity of the proposed properties have been, from the outset, the essential strengths which have characterized Emma Villas over the years. Emma Villas is now the Italian leader in the vacation rental market of villas in Italy. ______________________________________ FOR GUESTS Maximum serenity in bookings, constant assistance, privacy, quality, exclusive services and stay installment plan. ______________________________________ DEDICATED CONCIERGE 7 DAYS A WEEK Concierge service and constant assistance 7 days a week for the complete management of reservations, from confirmation to check-out. ______________________________________ STAY CANCELLATION POLICY Cancellation policy included in the price. Possibility to cancel the reservation up to the day before check-in and to be refunded in the case of objectively documentable reasons. ______________________________________ ONLINE BOOKING & VILLA SPECIALIST Online booking and villa availability in real time, 24 hours a day. Multilingual Villa Specialist assistance for property selection and booking. ______________________________________ SMART HOSPITALITY Smart Hospitality for owners and guests: online check-in and management of the paperwork related to the lease via smartphone. ______________________________________ ZER0DEP GUARANTEE Replacement of the security deposit with a guarantee to protect against any accidental damage caused to the property during the stay. ______________________________________ HEALTH POLICIES Healthcare and vehicle assistance, reimbursement of medical expenses and travel rescheduling and protection in the event of consequences from Covid-19 during the stay.
連絡先
Via Antonio Bertoloni, 8 , 00197, Roma, イタリア
- +3905781901639
- info@emmavillas.com
- emmavillas.com
4.6
優良
1115件のレビュー
ネガティブなレビューの 83％に回答しています
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What an amazing house this is
What an amazing house this is! Very large garden, beautiful authentic house with history, well equipped, and perfectly located in relation to Rome city center. We will definitely be back! And thank you to Claudia for taking such good care of us.
2025年10月24日
Emma Villas からの回答
Dear Martijn, thank you for your wonderful review. We are delighted to know that you enjoyed the historic charm of the house, its spacious garden, and its convenient location near Rome. It is also a pleasure to hear that Claudia took excellent care of you during your stay. We truly appreciate your kind words and would be very happy to welcome you back in the future.
Kind regards,
Emma Villas Team
Great until something goes wrong - fair advice, do not book!
We stayed in a Tuscany villa through Emma Villas. Everything was perfect until we actually needed their help. There were several serious issues with the villa, and not only did they reply to our emails a week after we got back, but their responses were filled with creative excuses about why the problems weren’t related to them or the property.
All low reviews tell the same story - Everything is great until something goes wrong, and then Emma Villas will be nowhere to help.
Adding some more information to make others aware - we stayed at Masso delle Fanciulle 14. The villa was completely unmaintained, and the pictures were nowhere near reality.
We wrote to them three times during our stay and received no reply. When we returned home and called, they claimed all our emails had gone to their junk mail (even though the next email I sent was received correctly). Later, they changed their story, saying they could only provide assistance after August.
Persistent electrical faults - When we reported that the electricity kept cutting out (which forced us to find alternative storage for our food since we couldn’t rely on the fridge), Emma Villas said it was a general area issue, not a villa issue - even though the owner admitted via text that the kettle was causing a short circuit and advised us not to use it.
Mosquitoes and bees - There were two active bee lines on the property, despite Emma Villas claiming there weren’t any. We couldn’t use the pool or any outdoor facilities during the day. I have sent them pictures as a proof. In addition, the mosquitoes were impossible to deal with, even using multiple repellents. A fair warning about this on their website would have been enough for us to choose a different area.
Sewage odor - One room was completely unusable due to a strong sewage smell from the bathroom - we discovered it only later, as the owner had sprayed heavy perfume to cover it up. She did come to the property during our stay to try to fix it, but nothing changed. Again, she acknowledged the problem, yet Emma Villas just ignored it.
I hope Emma Villas’ reply helps others decide not to book with them. They are unreliable! Just read the negative reviews and make your own judgement, they speak for themselves.
2025年8月18日
自発的なレビュー
Emma Villas からの回答
Dear Maya, we apologize that your stay did not meet your expectations. In your feedback, you did not include a specific reservation or property, which makes it difficult for us to conduct a thorough review of your case. We would greatly appreciate it if you could provide us with more details by contacting us directly.
Kind regards,
Emma Villas Team
Magica Valsesia
Ho trascorso un bellissimo soggiorno a Piode, in Val Sesia, con la mia famiglia. La casa ha superato ogni aspettativa: grande, pulitissima, fornita di tutto quel che può servire e rendere comoda la permanenza. La posizione e il giardino che la circonda sono invidiabili e consentono di trascorrere del tempo di vera vacanza e relax. Il padrone è stato attento e disponibile a soddisfare ogni nostra richiesta. Non posso che consigliare e raccomandare questa villa.
2025年11月3日
自発的なレビュー
Local manager- big problem.
The villa was beautiful! We enjoyed our stay. The biggest… and it was huge… was the lack of support and availability and presence of the local manager/concierge . Absolutely, awful. From how to use appliances, how to control ac-heat, where and how to organize trash/ recycling; and taking care of a gigantic plumbing issue in the “annex” space. From the very first meeting, she was in a rush to leave . We were on our own…. This was my 4th Emma Villas rental… I hope to return, but this was a real problem for the entire 3 weeks I was there. I hope this will be responded to!
2025年9月27日
自発的なレビュー
Emma Villas からの回答
Dear Vicki, we are very pleased to hear that you enjoyed the villa and your holiday overall. However, we are truly sorry to read about the inconveniences you experienced with the local staff. We were in contact with you and with the local team during your stay, and we also received reports from them indicating some difficulties in getting in touch. We are genuinely sorry for these communication issues and for any frustration they may have caused. Your feedback is always greatly appreciated, as it helps us improve the quality of our service and ensure a smoother experience for our future guests. We sincerely hope to have the opportunity to welcome you again soon!
Kind regards,
Emma Villas Team
No heat in October, no information, not interested
I hired a villa near Siena for a week at the beginning of October 2025 - cost 4100 euros.
On arrival we were 'greeted' by Lavinia who rattled off her script at lightning speed when showing us around the house. Of course we were tired from travelling, having driven from the UK, not especially receptive to machine gunned facts and excited to be there. There was no printed information about anything (shops, doctors, attractions, do's, dont's etc) other than Lavinia's recommendation for a local restaurant which she reminded us 3 times was essential to visit. She obviously had an 'arrangement' there. We sampled the restaurant, it was truly awful and then some.
But the worst thing was, unknown to us, it is illegal in this part of Italy to use central heating in October !! Given that the building was a large stone villa that never gained heat during the day (around 18 degrees when we were there) and was beyond cool at night (6 degrees), we were all permanently chilled from late afternoon. Why doesn't Emma villas point this out ? Obvious really, no one would visit in October.
The villa itself was ok if quite tired and scruffy. Stale blankets were tracked down in old cupboards. The garden was a mess, totally unkempt with weeds, poor lawns and pool junk randomly dumped by the aged pool person who turned up at random times without warning and tottered around. Good job females weren't sunbathing topless.
I was taken ill on day 3 and had to return to the UK for treatment. Lavinia was singularly unhelpful and told me to contact the concierge (who and where is he/she - I did not bother to enquire further), why weren't we given this info in a written form ? I thought Lavinia was the concierge.
All in all a pretty poor experience that I will definitely not be I an hurry to repeat.
Remember - no heat in October in Tuscany.
2025年10月3日
自発的なレビュー
Emma Villas からの回答
Dear Andrew, we are truly sorry to read that your experience did not fully meet your expectations. We would like to point out that, as we did not receive any communication from you during your stay, we were unfortunately unaware of any issues and therefore unable to assist you at the time. We always remind our guests that, even though the first point of contact is the property responsible, our central Concierge - Customer Care team is available 7 days a week to provide assistance and support. Our contact number is included in the driving directions that all guests receive, and in the emails we exchanged prior to your arrival. Following your review, we carried out an internal verification and received the following report from the local representative. She informed us that during check-in, she tried to provide you with all the necessary information, but she also noticed that you were tired from your journey and therefore kept the introduction brief. She also mentioned that she left you a dedicated information booklet she had personally prepared, as the property did not originally have one. Regarding the restaurant recommendation, it is located only a five-minute walk from the villa and is generally very well reviewed by previous guests, which is the only reason she suggested it. We certainly recognise the importance of having a clear and complete welcome book in every property and will continue to encourage all our owners to provide one. Your feedback in this respect is very valuable to us. With regard to the heating, we confirm that Italian law regulates the use of central heating according to geographical areas and specific time periods. The municipality of Buonconvento falls within climate zone D, where heating is permitted only from November 1st to April 15th. However, the property you rented is equipped with air-conditioning units in the bedrooms that also provide warm air and were available for use during your stay. As for the garden and maintenance, the caretaker visited the villa at the times that we were told were communicated during check-in, around 8:00 a.m. and 5:00 p.m., to handle pool maintenance and general garden care. We are sorry if there was some miscommunication and if this caused any inconvenience, and we would have been glad to adjust the schedule had we been informed. We are sincerely sorry that your stay did not go as you expected and hope that, despite the inconvenience, you will retain pleasant memories of Tuscany and its beautiful surroundings.
Kind regards,
Emma Villas Team
villa magnifique dans un cadre agreable…
villa magnifique dans un cadre agreable
tout était parfait génial
2025年10月18日
自発的なレビュー
Emma Villas からの回答
Dear Laure, thank you very much for your kind words. We’re delighted to know that you enjoyed your stay and found everything perfect. It’s always a pleasure to host guests who appreciate the villa and its beautiful surroundings. We hope to welcome you back soon for another wonderful experience.
Kind regards,
Emma Villas Team
Villa Galinaio nice for groups…
Villa Galinaio was the right size and confirguration for our group. It was more rustic than we anticipated, but not a huge issue. The rooms were large, but not really well lit or heated. The bathroom was large, but did not have adequate counter space. The shower was OK, but lacked shower get and had flimsy sliding shower doors that often came off its tracks.
2025年10月1日
自発的なレビュー
Emma Villas からの回答
Dearest, we are pleased to hear that overall you enjoyed your stay and appreciated the property. As described on our website for Borgo Gallinaio: “The property reflects all the charm of old 15th-century Tuscan buildings, still visible in the layering of structures and in the original architecture of the borgo, which has remained intact.” It is indeed a rustic property, often chosen for its authentic character, and we are glad that you were able to appreciate it nonetheless.
We are sorry that you experienced some discomfort with the heating in the rooms. Please note that in Italy, heating regulations are established by law, and for the Siena area it is permitted from November 1st to April 15th. Since your stay took place in early October, it was therefore outside the permitted period for heating use. We also thank you for your feedback regarding the bathroom. We will share your comments with the property owner to review the facilities and consider possible improvements to the service. We truly hope to have the pleasure of welcoming you again in the future.
Kind regards, Emma Villas Team
Thank you for an unforgettable time
We chose Montepietraia e San Martino. We had a beautiful time there with our family. The villa is fully equiped and very clean. The olive orchards around are very impressive. During our stay, we got married in Rome, and the villa was the venue for our wedding reception. The contact with Emma Villas and resident Martina was wonderful. They helped organize the reception and personal chef. Martina also sent the items by courier, which we left in the villa. I highly recommend Montetraia e San Martino. The perfect place to celebrate your marriage with your immediate family.
2025年9月23日
自発的なレビュー
Emma Villas からの回答
Dear Aleksandra, thank you so much for your wonderful words. We’re truly honored that you chose our villa to celebrate such a special moment in your life. It’s a joy to know that everything from the villa to the organization and Martina’s support helped make your wedding celebration unforgettable. We hope to welcome you and your family back for another memorable stay in the future.
Kind regards,
Emma Villas Team
Beautiful villa with a stunning view
Beautiful villa with a stunning view!
Had a great stay!
2025年10月18日
自発的なレビュー
Emma Villas からの回答
Dear Sven, thank you very much for your kind feedback. We’re so pleased to know you enjoyed your stay and appreciated the beautiful villa and its stunning view. We hope to welcome you back soon for another wonderful experience!
Kind regards,
Emma Villas Team
Villa Riccione Marea Pessima
Villa Riccione Marea , casa a ridosso della strada statale ad alta paercorrenza , molto trafficata , la zona piscina è completamente disturbata dal passaggio
Di auto e mezzi pesanti , nelle immediate vicinanze cantieri in costruzioni con mezzi pesanti a lavoro . Villa anche nelle pulizie e fornitura del materiale pessima . Gestione del problema da parte del personale totalmente inadeguato sia al momento della vacanza che successivamente . Personalmente per quanto venga fatto stra pagare il soggiorno , non ritengo di aver avuto un adeguato servizio .
2025年8月6日
自発的なレビュー
Emma Villas からの回答
Egregio signor Foresti,
la posizione di tutte le ville di Emma Villas è riportata in maniera esatta sul sito web proprio per consentire agli ospiti di effettuare una scelta il più possibile ponderata (alcuni amano strutture molto isolate, altri privilegiano la vicinanza ai centri abitati). Emma Villas, pur contestando quando da Lei lamentato, quale mero gesto di riguardo, Le ha offerto uno sconto del 15% su un prossimo soggiorno; offerta da Lei non ritenuta congrua, stante la pretesa di un rimborso economico di ammontare esorbitante.
We had a great week at a rented Emma…
We had a great week at a rented Emma Villa in Marche, Italy for 10 people. Booking, meet and greet and tips on where to go were super helpful. Any minor issues or questions were dealt with quickly. Overall a great experience!
2025年9月27日
自発的なレビュー
Emma Villas からの回答
Dear Simon, thank you for sharing your experience! We are delighted to hear that your week in Marche went smoothly and that our team could assist with booking, tips, and any questions. We hope to welcome you back for another wonderful stay soon!
Kind regards,
Emma Villas Team
Alles perfekt
Alles perfekt! Von der Reservierung über die Abwicklung bis hin zur Betreuung vor Ort! Simone war immer erreichbar und hat uns super Tipps für die Region gegeben! Die Villa war top! Wir werden Emma Villas sicher wieder in Anspruch nehmen und freuen uns schon auf den nächsten Urlaub!
2025年9月19日
自発的なレビュー
Emma Villas からの回答
Dear Pia, thank you so much for your kind words! We are thrilled that everything from the booking to your stay at the villa went perfectly and that Simone was able to provide helpful tips. We look forward to welcoming you again for your next holiday!
Kind regards,
Emma Villas Team
The house is amasing(Bellisimo)me and…
The house is amasing(Bellisimo)me and my family were 9 in the house for a week and we all loved it. The surrounding was so amasing and beautiful
2025年10月3日
自発的なレビュー
Emma Villas からの回答
Dear Johanna, thank you so much for your wonderful review! We are delighted that you and your family had an amazing week and enjoyed the house and its beautiful surroundings. We would love to welcome you all back for another memorable stay!
Kind regards,
Emma Villas Team
We have just returned from a holiday in…
We have just returned from a holiday in Puglia at an Emma Villa . We had a lovely time at the villa, it was even better than the pictures. Big thank you to Antonella(owner) who did everything to make our stay comfortable and enjoyable.
2025年9月26日
自発的なレビュー
Emma Villas からの回答
Dear Roseann, thank you so much for sharing your kind words. We are thrilled that you had a lovely time at the villa and found it even better than the pictures. Antonella will be delighted to hear your praise for her efforts in making your stay comfortable and enjoyable. We would be delighted to welcome you back to another unforgettable holiday in Puglia!
Kind regards,
Emma Villas Team
Our Italian reunion
The Villa was exactly as described on the brochure, pool area was just what we wanted with plenty of seating areas, a toilet & a fridge & was cleaned daily. The dining area is perfect for large groups with plenty of crockery & cutlery.
Was very impressed with the young lady who was managing our stay, had a few minor issues which were dealt with very quickly & effectively.
A few minor points (that didn’t really effect our experience)
Table tennis table bats were poor quality and need replacing
Fridge broke in the separate apartment
Had a few chilly nights and there weren’t any extra blankets, in our room anyway
The main lounge area would be better if the seating was set up for large groups, was a bit disjointed.
Otherwise we had a fantastic experience, thank you
2025年10月4日
自発的なレビュー
Emma Villas からの回答
Dear Adrian, thank you so much for taking the time to share your experience. We are thrilled to hear that you enjoyed your reunion at the villa, especially the pool area, dining space, and the support from our on-site team. We sincerely apologize for the minor inconveniences you encountered with the fridge, table tennis equipment, blankets, and lounge setup. Your feedback is greatly appreciated and will be taken into consideration to improve the villa for future guests. We are delighted that overall you had a fantastic stay, and we would love to welcome you back for another memorable holiday.
Kind regards,
Emma Villas Team
A beautiful time in a beautiful Villa
Dear Rossana,
back to Hamburg I wanted to tell you that we had a beautiful time in Manueles Villa. Everything was perfect, Manuele is a very nice host, the pool is fantastic, no dreams were unfullfilled…
To you, thank you for your assistance and patience.
We can recommend Casale Manuele and Emma Villas.
Wendula
2025年10月5日
自発的なレビュー
Emma Villas からの回答
Dear Wendula, thank you so much for your lovely words! We are thrilled that you had a wonderful time at Casale Manuele and enjoyed every aspect of your stay. Manuele and our team were delighted to host you, and your recommendation means a lot to us. We look forward to welcoming you back for another beautiful holiday!
Kind regards,
Emma Villas Team
Been on holiday to Puglia
Been on holiday to Puglia, Italy to an Emma Villa. Everything was amazing from beginning to end. Much obliged.
2025年9月10日
自発的なレビュー
Emma Villas からの回答
Dear Pieter, thank you so much for your wonderful review! We’re delighted to hear that everything about your stay in Puglia went perfectly and that you enjoyed the entire experience. We would be thrilled to welcome you back for another memorable holiday!
Kind regards,
Emma Villas Team
We had a fantastic time in a wonderful…
We had a fantastic time in a wonderful villa in Tuscany. The team at Emma Villas supported us professionally and personably with the booking and planning of our stay. Thank you, Emma Villas team 🙏🏼☀️🥰
2025年9月25日
自発的なレビュー
Emma Villas からの回答
Dear Stefanie, thank you so much for your kind words! We’re thrilled to hear you had a fantastic time at the villa and that our team could support you both professionally and warmly. Your lovely feedback truly means a lot to us. We would be delighted to welcome you back to Tuscany anytime!
Kind regards,
Emma Villas Team
This beautiful villa is far bigger than the external photographs reflect
We cannot thank Emma Villas and the wonderful host Rosy and her adorable daughter for an incredible stay at Dama Dei Ventie Villa. The photos really don’t do it justice-it’s much bigger than it looks outside and the cleanliness was 10/10.
The interior and exterior was all of very high quality and well equipped. It’s just a ten minute drive into Castadellamare Del Golfo where there are many beautiful restaurants. Everything about this beautiful villa screamed quality and Rosy and her daughter (who translated) were so very helpful and always there to help so promptly. We absolutely loved this hidden gem-thank you!
2025年9月27日
自発的なレビュー
Emma Villas からの回答
Dear Sacha, thank you so much for your wonderful review! We’re delighted to hear that you loved Dama Dei Venti Villa and that Rosy and her daughter made your stay so enjoyable. It’s great to know the villa exceeded your expectations and that you appreciated both the interior and exterior spaces, as well as the nearby restaurants. We would be thrilled to welcome you back to this hidden gem anytime!
Kind regards,
Emma Villas Team
What a beautiful place to stay
What a beautiful place to stay. Pierpaolo and his family receives us very friendly and helpful.
2025年10月1日
自発的なレビュー
Emma Villas からの回答
Dear Roland, thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and that Pierpaolo and his family made you feel so welcome. We hope to host you again for another wonderful experience in Italy!
Kind regards,
Emma Villas Team
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