Enclavebioactives レビュー 

Enclavebioactives からの回答

2026年7月28日

Hi Kathy,

Thank you for the feedback. We want to walk through the return process and make this right for you.

Our refund policy deducts 10% for shipping and handling, which is where the $23.40 came from. We recognize the Facebook video didn't spell that out, and that's fair criticism of the video. As a one-time courtesy, we're waiving that charge and refunding it to you in full. Once issued, your bank may take 5 to 7 business days to reflect it.

You also mentioned trouble reaching our policy page. The full shipping and refund policy is here: https://tryakka.com/pages/shipping-refund-policy. We'd point anyone to it before ordering so the terms are clear up front.

Finally, we fully support your decision to follow your physician's guidance. Your health comes first, always.

We appreciate you taking the time to write, and we hope the refund settles this for you.

Sincerely,
Enclave Bioactives Team

Enclavebioactives からの回答

2026年7月23日

Hello Laura,

We're sorry to hear about your experience and understand why seeing what appears to be a double charge would be concerning.

Unfortunately, since only your first name was included with your review, we don't have enough information to locate your account or investigate what happened. We'd very much like the opportunity to look into this for you.

If you haven't already, please reach out to our Support Team at hello@enclavebioactives.com with your order details or if you have an existing support ticket, let us know. This will allow us to review your account, determine what occurred, and work toward resolving the issue as quickly as possible.

Thank you for bringing this to our attention. We hope to hear from you soon so we can assist further.

Sincerely,
Enclave Bioactives Team

Enclavebioactives からの回答

2026年7月13日

Hello Rich,

Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate the opportunity to address them.

While we no longer offer phone support, our support team is available via email and strives to respond to all inquiries as promptly as possible in the order they are received.

As this is a public forum, we're unable to review or discuss account-specific details or process return and refund requests here. If you already have an open support ticket, we highly encourage you to continue responding to that existing email thread so our support team can review your account, discuss the return and refund process in detail, provide updates on your case, and assist with any remaining questions or concerns.

As part of our standard return process, returned products are inspected once they are received at our warehouse. After the inspection is complete, eligible refunds are processed, and it typically takes 5–7 business days, depending on your financial institution, for the refund to appear in your account.

Thank you again for contacting us. We appreciate your patience and look forward to assisting you further through your existing support ticket.

Sincerely,
Enclave Bioactives Team

Enclavebioactives からの回答

2026年7月6日

Hi Priscilla,

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had with your Seneca order.

We completely understand how frustrating it must have been to wait for a shipping update, and we regret that your cancellation requests were not handled to your satisfaction. That is not the experience we want for our customers, and we take full accountability for the inconvenience this caused.

We have successfully processed the refund for your remaining balance, and you can expect it to be reflected in your account within 3 to 7 business days.

We value every customer and are truly sorry to have fallen short of your expectations. Please do not hesitate to reach out if you have any additional questions or concerns. We are happy to help!

Sincerely,
Enclave Bioactives Team

Enclavebioactives からの回答

2026年6月15日

Hello Jeff,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and understand the frustration reflected in your review.

We apologize for any confusion regarding the ordering process and subscription options. We strive to present important purchase information as clearly as possible throughout the ordering experience, but we recognize that customers may sometimes leave with a different understanding of their purchase, and we're sorry if that was the case here.

We're also sorry to hear that it took multiple interactions to resolve your cancellation request. Our goal is to provide a straightforward and efficient support experience, and we understand how frustrating it can be when it takes longer than expected to reach a resolution.

Regarding your concerns about contacting us, we're sorry if our support information was not readily apparent. We do provide contact details in our order confirmation communications and website so customers can reach our support team when assistance is needed. However, we understand that finding the right point of contact can sometimes be frustrating, and we appreciate this feedback as we continue working to improve the customer experience.

We're also disappointed to hear that the product did not provide the results you were hoping for after two months of use. As with any supplement, individual results can vary significantly from person to person based on a variety of factors, and not every customer will have the same experience.

We take product quality very seriously and stand behind the quality and manufacturing standards of our products. Customer trust is important to us, and we appreciate feedback that helps us identify opportunities to improve both our products and customer experience.

As this is a public forum, we're unable to review or discuss account-specific details here. If you have any remaining concerns that have not been fully addressed, we encourage you to contact our support team directly at hello@enclavebioactives.com so we can review your case and provide any additional assistance available.

Thank you again for sharing your perspective.

Sincerely,
Enclave Bioactives Team

Enclavebioactives からの回答

2026年6月15日

Hello Sondra,

Thank you for sharing your feedback. We're sorry to hear about your experience and understand the frustration that concerns regarding shipping, billing, and returns can cause.

We take these matters very seriously and would like the opportunity to review what happened. Unfortunately, the information provided in your review does not give us enough detail to identify your account or investigate the situation further.

For clarification, we do provide prepaid return labels for eligible U.S. orders that fall within our Money-Back Guarantee period. Because return eligibility can vary depending on the circumstances of an order, we would like to review the specifics of your case directly.

We encourage you to contact our support team directly at hello@enclavebioactives.com so we can locate your order, review your concerns in detail, and determine the best way to assist you. As this is a public forum, we're unable to discuss account-specific information here.

We appreciate you bringing this to our attention and would welcome the opportunity to look into your case and address any outstanding concerns.

Sincerely,
Enclave Bioaclives Team

Enclavebioactives からの回答

2026年6月5日

Hello Ian,

Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling frustrated.

We appreciate your kind words regarding Dr. Kyle and are glad you found value in his educational content. At the same time, we're sorry to hear that you encountered difficulties with your subscription and support experience.

We'd like to clarify that subscriptions can be managed or cancelled, and our support team is available to assist with those requests.
As this is a public forum, we're unable to discuss account-specific details here. We encourage you to reach out directly to our support team at hello@enclavebioactives.com we can review your case, better understand your experience, and provide any assistance that may still be needed.

We appreciate your feedback, as it helps us identify opportunities to improve the customer experience.

Sincerely,
Enclave Bioactives Team

Enclavebioactives からの回答

2026年6月5日

Hello Garry,

Thank you for bringing this to our attention. We're very sorry to hear about your frustration and concern regarding the amount you were charged.

We take concerns about billing seriously and would like the opportunity to review what happened. However, as this is a public forum, we're unable to access account information or discuss order-specific details here.

Please reach out directly to our support team at hello@enclavebioactives.com we can investigate the charges, review the offer you received, and provide clarification regarding your order. We're committed to ensuring our customers have a clear understanding of their purchases and would be happy to look into this further for you.

We appreciate you sharing your feedback and hope to have the opportunity to assist you directly.

Sincerely,
Enclave Bioactives Team

Enclavebioactives からの回答

2026年6月5日

Hello Diane,

Thank you for reaching out, and we're truly sorry to hear about the charges and that Akka raised your blood pressure.

A blood pressure spike is definitely not the intended effect of Akka, and we're truly sorry it didn't work for you and caused this reaction. Stopping your intake is absolutely the right decision. We strongly recommend reaching out to your doctor to discuss what happened and make sure your blood pressure is being monitored properly.

Regarding the charges, our website works in a way where we provide discounts for customers who order more products. An offer appears after the initial purchase, and it's possible you may have unknowingly clicked on it during checkout, which is why you received the second charge.

That said, our customer service team has already provided you with a return label. Please check your email for the label so you can return the order. Once our warehouse confirms and processes the return, we'll issue your refund right away.

If you can't find the return label or have any other questions, please email us at hello@enclavebioactives.com with your order information and we'll help you right away.

We appreciate you taking the time to let us know about your experience and we're here to help get this resolved.

Sincerely,
Enclave Bioactives

Enclavebioactives からの回答

2026年6月3日

Hello Bruce,

Thank you for sharing your feedback. We're sorry to hear about your experience.

Unfortunately, we're unable to locate any account information based on the details provided in your review. As this is a public forum, we cannot discuss or investigate account-specific matters here.

To ensure we can properly investigate and assist you, please reach out directly to our support team at hello@protaflo.com. They will be happy to review your case and provide any clarification or assistance needed regarding your order, return request, and refund status.

We appreciate you bringing this to our attention and look forward to assisting you further.

Sincerely,
Enclave Bioactives Team

Enclavebioactives からの回答

2026年5月11日

Hello Floyd,

We’re sorry to hear about your experience and understand how frustrating this situation has been for you.

After reviewing your case, it appears that one of our support agents has already assisted you and provided the information related to your concern. We’d also like to clarify that we never charge for customer service or support assistance.

As this is a public forum, we’re unable to discuss account-specific details here. If you prefer not to call and still have any remaining concerns, we highly encourage you to continue communicating with our support team directly at hello@emmarelief.com, as our team’s response time is typically very fast and they’ll be able to assist you further.

We appreciate your patience and are here to help.

Sincerely,
Enclave Bioactives

Enclavebioactives からの回答

2026年4月27日

Hi Jordann, thank you for your thoughtful and detailed review!

We’re so happy to hear that Emma fits seamlessly into your busy routine and is helping you feel more comfortable and less bloated. We love that you appreciate the simple, consistent approach—it really does make a difference over time. Thanks for sharing your experience!

Sincerely,
Enclave Bioactives