I was notified that the tenant was moving out, so I organised a plan with Engie. So three days later, I received a call. The energy has been remotely disconnected - not an uncommon thing - and Engie... ãã£ãšèŠã
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Your reminder on my energy invoice suggesting that I could save by changing to another recommended plan prompted me to check on line. I found the process to change plans was reasonably easy to navigat... ãã£ãšèŠã
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There was a one customer support service name is mirnda she is lovely . My frnd refer to me and she give me every solution and she is very polite to satisfied the customer. I am soo happy to talk wi... ãã£ãšèŠã
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After comparison my married son moved his electricity to ENGIE, after just receiving a hefty bill from Origin who I have remained loyal to for 35 years. I also connected to ENGIE. We both have Sola... ãã£ãšèŠã
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ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
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- engie.com.au
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Engieâs poor service
I am extremely disappointed in the service I have received from Engie. Iâve been waiting for data to appear in the app for 4 months - I cannot see my usage. I am yet to receive a bill. The best I can get out of Engie is that they are waiting for my meter reading. I have solar panels and a smart meter so I donât understand why, after phoning at least once a month for 4 months, this issue cannot be resolved.
2026幎6æ16æ¥
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ENGIE ããã®åç
Hi Karen, Iâm sorry to hear about the issue youâve been experiencing with our service. I understand how frustrating it must be to wait four months without being able to see your usage data in the app or receive a bill, especially when you have solar panels and a smart meter installed. Iâd like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST). Please ask for our Customer Advocacy Team, and weâll do our best to ensure your concerns are addressed. Regards, Aeriel.
Introduced by Beevo
Introduced by Beevo. Seemless transition experience and great value.
2026幎6æ15æ¥
ENGIE ããã®åç
Hi Gary, thank you for sharing your experience with us. I'm delighted to hear that your transition to ENGIE was seamless. Itâs wonderful to know youâre also finding great value in your plan. If you ever have any questions or concerns in the future, weâre here to helpâjust fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST) and weâll do our best to ensure your concerns are addressed. Thanks, Aeriel.
ENGIE ããã®åç
Hi Pamela, thank you for sharing your experience with us. I'm happy to hear that you found our staff very friendly and helpful. Providing excellent service and support is something we truly value, and your feedback reassures us that weâre on the right track. If you ever have any questions or concerns in the future, weâre here to helpâjust fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST) and weâll do our best to ensure your concerns are addressed. Cheers, Aeriel.
I switched plans due to moving house
I switched plans due to moving house. The experience has been terrible. Iâve had to make multiple called (youâll see from my record) to sort things out. Very disappointed!!
2026幎6æ13æ¥
ENGIE ããã®åç
Hi Sharon, Iâm sorry to hear that your experience with switching plans during your move has been disappointing. I understand how frustrating it must have been to make multiple calls to resolve the matter. Iâd like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST). Please ask for our Customer Advocacy Team, and weâll do our best to ensure your concerns are addressed. Regards, Aeriel.
ENGIE ããã®åç
Hi Sophie, thank you for your feedback. I'm glad to hear that the connection process was quick and met your expectations. If you ever have any questions or concerns in the future, weâre here to helpâjust fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST) and weâll do our best to ensure your concerns are addressed. Thanks, Aeriel.
ENGIE ããã®åç
Hi Sheng, thanks for your kind feedback and Iâm pleased to know youâre benefiting from the best deal.
If you need any further assistance from us in the future, please feel free to contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 AM to 7:00 PM (AEST), and weâll be glad to assist you. Cheers, AJ
Totally incompetent
Never sent a technician to property to connect power, kept charging regardless. No country level support, international call center are unable to even understand the issue. Avoid at all costs.
2026幎6æ11æ¥
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ENGIE ããã®åç
Hi Joanni, I'm sorry to hear about your experience and regret the frustration this has caused. I understand your concerns and would like the opportunity to investigate this matter further.
Please contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 am to 7:00 pm (AEST), and weâll do our best to assist you. Thanks, AJ
ENGIE ããã®åç
Hi Tim, thank you for your kind feedback. I'm pleased to hear that you had a positive experience.
If you ever need further assistance in the future, please contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 am to 7:00 pm (AEST), and weâll be happy to help. Cheers, AJ
The energy transfer process was veryâŠ
The energy transfer process was very easy, requiring no effort on my end. I was notified with SMS and the lights were on when I moved in.
2026幎6æ9æ¥
ENGIE ããã®åç
Hi Sean, thank you for sharing your feedback. I'm glad to hear that your energy transfer process was smooth and easy, and that everything was ready for you when you moved in.
If you ever need any further assistance in the future, please feel free to contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 am to 7:00 pm (AEST), and weâll be glad to help whenever needed. Cheers, AJ
ENGIE took over my electricity without consent
ENGIE took over my electricity supply without my consent â and it took 12 weeks to fix.
They had previously advised they couldnât supply my property, so I arranged electricity with another provider. Despite this, ENGIE later took over the account anyway.
Even after acknowledging the error, they continued billing and issued an overdue notice while the matter was in dispute. It ultimately required escalation through the Energy & Water Ombudsman to have all charges waived and the account closed to $0.
This should never have required that level of effort to resolve.
I would strongly recommend avoiding this provider.
2026幎6æ10æ¥
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ENGIE ããã®åç
Hi there, thank you for taking the time to share your feedback with us. I'm sorry to hear about the experience you had with ENGIE. I understand how frustrating and stressful it must have been to have your electricity supply taken over without consent. I'd like to look into this further to ensure your concerns are properly addressed. Kindly contact us through this link: https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST). Please ask for our Customer Advocacy Team, and weâll do our best to make sure your concerns are reviewed thoroughly. Regards, Aeriel.
Simple
Simple. One call to arrange gas and electricity.
All connections made on days arranged.
No issues
2026幎6æ8æ¥
ENGIE ããã®åç
Hi Russell, thank you for sharing your experience with us. I'm delighted to hear that arranging both gas and electricity was simple and that all connections were completed on the scheduled days without any issues. If you ever have any questions or concerns in the future, weâre here to helpâjust fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST) and weâll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Ease of access to see my usage andâŠ
Ease of access to see my usage and better understanding of how I can take control of my power usage. Fair price in comparison to all other companies
2026幎6æ1æ¥
ENGIE ããã®åç
Hi Andrea, thank you for sharing your feedback with us. I'm glad to hear that you find it easy to access and understand your usage, and that this helps you feel more in control of your power consumption. If you ever have any questions or concerns in the future, weâre here to helpâjust fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST) and weâll do our best to ensure your concerns are addressed. Thanks, Aeriel.
ENGIE ããã®åç
Hi Annie, thank you for sharing your feedback. I'm delighted to hear that you found it easy to organise and set up your account with ENGIE. Our goal is always to make the process as smooth and straightforward as possible for our customers. If you ever have any questions or concerns in the future, weâre here to helpâjust fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST) and weâll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Poor service
Extremely challenging website to navigate. Customer service non existent. I'm changing address but they make it impossible to end your account without transferring to the new property. Very predatory and feels like malicious incompetence, knowing that most people will not bother to put the effort in to figure it out.
Literally took me 3 minutes to do on the momentum website and I find myself multiple days and hours down the rabbit hole waiting for a phone call that will come "at some point today". Not even a ball-park estimate of how many hours it could be?
2026幎6æ1æ¥
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ENGIE ããã®åç
Hi Kerrod, Iâm sorry to hear about your experience. I understand how frustrating it has been trying to close your account while managing a move, especially with the website difficulties, and unclear callback timing.
Iâd like the opportunity to look into your concerns further and assist you directly. Please contact us through this link: https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 AM to 7:00 PM (AEST), and ask for our Customer Advocacy Team. Weâre here to support you. Thanks, AJ
I lost all my power at ~5:30pm due to aâŠ
I lost all my power at ~5:30pm due to a failure in the cables feeding my power board, nothing to do with Engie.
While I arranged a repair the power to the site was disconnected for safety reasons,
This meant that I had to call Engie and ask them to request a âRe-Energiseâ from the provider once the repair was finished. Simple right?
Wrong!!
The repair was finished just before 2pm on the following day (Star Electrical, brilliant service) so the power had been off for over 19 hours.
I rang Engie, explained the situation and asked them to place the Re-Energise request,
The person asked about an Electrical Certificate of Compliance (ECOC), I emailed a pdf copy and confirmed that there was a hard copy in the meter box.
âNo problem, weâll organiseâ
Nothing had happened after 90+ minutes so I rang the power distributor. They had not received a request from Engie. Rang Engie again, almost 2 hours after the first call, multiple periods on hold, âSorry, a request was created but not processed, Iâll create a new one and process itâ
Again I was asked about the ECOC, I confirmed that there was a hard copy in the meter box. The request was processed while I was on the phone.
âCheck with the provider in about 45 minutesâ
Checked 50 minutes later, a little delving found a rejected request.
It needed to confirm that there was an ECOC on-site.
It didnât, box not ticked!
It was now 3 hours since the repair was completed and almost 24 hours since the power went out.
Rang Engie again!!
Explained everything (again), multiple periods on hold followed.
Then I was advised that I had to procure an ECOC!!!! You remember the ECOC, the one I emailed three hours earlier and twice confirmed there was a hard copy in the meter box.
That ECOC.
I may have been a little loud at this point. Finally the person stated that they would process another request, call my provider to confirm receipt ask for the job to be expedited and would then call me back.
I got that call about 35 minutes later.
It was now just over 4 hours since the repair was completed.
I rang my provider to find, you guessed it, no request.
So I rang Engie again, call number 5!!!!!
This time they contacted the provider while I was on hold and finally, incredibly, confirmed the request.
4 hours 30 minutes wasted to finally get to this point!!!
My power was restored in just under 2 hours from the time the request was confirmed but a full 27 hours after it went off.
At the end of every call to Engie I was told that Iâd be sent a survey, didnât receive one. Probably just as well.
I was also urged to download the Engie App, I did but it wonât be much use when I change to another retailer. ð€·ââïž
2026幎5æ28æ¥
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ENGIE ããã®åç
Hi Colin, Iâm sorry to hear about the experience you had with the re-energisation process. Thank you for sharing the detailed timeline and the challenges you faced. I appreciate the effort you took to provide the certificate multiple times and the persistence you showed in following up. Iâd like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST). Please ask for our Customer Advocacy Team, and weâll do our best to ensure your concerns are addressed. Thanks, Aeriel.
The customer service is excellent
2026幎5æ26æ¥
ENGIE ããã®åç
Hi there, thank you for your kind words. I'm delighted to hear that you found our customer service excellent. Your feedback means a lot to us, and weâll continue to do our best to provide you with the support and care you deserve. If you ever have any questions or concerns in the future, weâre here to helpâjust fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST) and weâll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Better communication
Better communication. I, unknowingly at thevtime, had an embeddered unmetered gas plan. I told that to Engie and they kept trying to get a contract. I have electricity with them. They ring out of the blue at 8pm and I didnt know if it was a scam or not. English skills were not quite good enough.
2026幎5æ27æ¥
ENGIE ããã®åç
Hi Jill, Iâm sorry to hear about the confusion and inconvenience you experienced. We value your electricity account with us and want to ensure you feel confident and supported. Iâd like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST). Please ask for our Customer Advocacy Team, and weâll do our best to ensure your concerns are addressed. Regards, Aeriel.
INCOMPETENCE OF ENGIE
INCOMPETENCE OF ENGIE.
In April 2026, I used ISELECT in AUSTRALIA to change energy provider.
I selected to change to ORIGIN. I received from Origin a letter 1 May.
Origin specified:
We're just letting you know that the final pieces of your natural gas account are all sorted. Your natural gas transferred to Origin on 24 April 2026, so
we're now your retailer and will start billing you from this date
On 25 May, 2026, I received Gas bill from Engie. Period bill isa 24 April to 20 May 2026. How can this be accurate if Origin is my retailer from
24 April 2026. I phoned Engie on 138808. None of Engie staff can speak understandable English.
I spoke to Hitesh, Kishpi, Prerna, and finally Anna. There is a record of whom I have spoken to regarding this bill on 26 May 2026. I spoke to Anna
around 11.30am (AUST TIME).
None of them helpful and insist that I pay this bill. Told me to call Origin which I did and they said they have completed the process of transferring. One
of Engie staff then told me to ring the Distributor. He gave me the phone no. 136707. Ausnet told me the provider for this property is ORIGIN.
Engie, please fix up your Indian office.
1. Train them to speak fluent understandable English.
2. Train them to understand the AUSTRALIAN ENERGY SYSTEM. They kept on saying I did not call to cancel the gas.
I USED ÃSELECT". WE DO NOT NEED TO MAKE THE CALL TO CANCEL.
THIS IS NOT INDIA.
PLEASE EXPLAIN TO THEM.
I wasted from 9.30 to 12.30 pm to speak to Engie Team and nothing seems to get them to understand.
PLEASE FIX THIS PROBLEM AS I DEFINITELY WILL NOT BE PAYING ENGIE BILL WHEN ORIGIN IS MY PROVIDER
2026幎5æ26æ¥
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ENGIE ããã®åç
Hi there, thanks for sharing your experience. I'm sorry to hear about the frustration and confusion caused. I understand you transferred to Origin via iSelect on 24 April 2026, and that Origin confirmed they are your retailer from this date. Iâd like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST). Please ask for our Customer Advocacy Team, and weâll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Much easier than previouse.
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
2026幎5æ25æ¥
ENGIE ããã®åç
Hi Ian, thank you for sharing your feedback. I'm glad to hear that this time your request was handled more smoothly and that our team recognized you were changing your tariff rather than setting up a new account. If you ever have any questions or concerns in the future, weâre here to helpâjust fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST) and weâll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Engie are easy⊠until theyâre notâŠ
Engie are easy⊠until theyâre not. Then theyâre very difficult.
Recently moved house to a property with electricity already connected so had to cancel my Engie account. Firstly, I (wrongly) assumed that I would be emailed my final bill. However, after a month passed I had still not received it so I decided to log in to my Engie account to view it there instead. To my surprise, the account had been deactivated as I had no existing connection. I then contacted the Engie online chat and spoke with a human. They advised that âif there was an amount owing, it would be emailed through shortlyâ. I waited, waited, waited some more and never received an email (yes, I checked spam/junk). A month or two on, I have now been contacted by a debt collecting agency requesting immediate payment.
2026幎5æ25æ¥
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ENGIE ããã®åç
Hi Sam, Iâm sorry to hear about the difficulties you faced after moving house and closing your account. Iâd like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8amâ7pm (AEST). Please ask for our Customer Advocacy Team, and weâll do our best to ensure your concerns are addressed. Regards, Aeriel.
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