Your reminder on my energy invoice suggesting that I could save by changing to another recommended plan prompted me to check on line. I found the process to change plans was reasonably easy to navigat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was notified that the tenant was moving out, so I organised a plan with Engie. So three days later, I received a call. The energy has been remotely disconnected - not an uncommon thing - and Engie... もっと見る
企業が回答しました
There was a one customer support service name is mirnda she is lovely . My frnd refer to me and she give me every solution and she is very polite to satisfied the customer. I am soo happy to talk wi... もっと見る
企業が回答しました
After comparison my married son moved his electricity to ENGIE, after just receiving a hefty bill from Origin who I have remained loyal to for 35 years. I also connected to ENGIE. We both have Sola... もっと見る
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企業情報
当該企業による記述
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
連絡先
オーストラリア
- engie.com.au
3.6
まあまあ
2060件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Power was provided on time.
2026年7月2日
ENGIE からの回答
Hi Cecilia, thank you for sharing your feedback. I’m glad to hear that your power supply was provided on time. We truly appreciate you taking the time to let us know, as reliable service is something we aim to deliver consistently. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Not happy
Only reason that I have put one star cause I can't put zero.
No one comes and read the metre they base of previous bills then give you a bill based on the previous but add a couple of hundred.
Book someone to come around and check the metre, they sit in the car on their phone and then drive off.
In three months I received a bill for nearly $3700 for three months. Have only lived here for 18 months.
So unhappy 😭
2026年7月3日
自発的なレビュー
ENGIE からの回答
Hi there, I’m sorry to hear about your experience and the frustration this has caused. I understand how concerning it must be to receive such a high bill and feel that meter readings have not been properly carried out. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
ENGIE からの回答
Hi Barry, thank you for your feedback. I'm happy to hear that you found it easy to connect both your gas and electricity services. Making the process simple and seamless is exactly what we aim for, and it’s great to know we’ve met your expectations. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
ENGIE からの回答
Hi Ankush, thank you for your feedback. I'm glad to know you had a good experience with our service. Providing clear, reliable support is always our goal, and it’s great to hear we met your expectations. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
ENGIE からの回答
Hi Lester, thank you for your feedback. I'm happy to hear that you found the process easy and that everything was explained clearly. Making things simple and transparent for our customers is always our goal, and it’s great to know we achieved that for you. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
I did this all through a live chat
I did this all through a live chat. Ash was and has been an absolute angel!!! They've kept me informed via text with everything going on. I did let them know the exact reason why I was switching over and I needed it done that day.
I also foujd the company by accident and I'm so thrilled that I did.
If you're ever in a situation where you need help I cannot recommend this company enough
2026年6月24日
ENGIE からの回答
Hi Jodie, thank you for sharing your experience. I'm glad to hear that connecting through live chat was smooth and that Ash provided such exceptional support. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Do not use
Do not use. Incompetent. Couldn’t complete required process to connect a new meter! Terrible experience, numerous phone calls, promised a call back in 1-1.5 hours and it never eventuated. Eventually gave up after 6 weeks and went to a new retailer. Could not recommend anyone to use this company. It had a very large toll on mental health & financially with no power connection for 6 weeks!
2026年6月24日
自発的なレビュー
ENGIE からの回答
Hi Sarah, I’m sorry to hear about the difficulties you experienced with your meter connection. I understand you’ve already moved to another retailer, but I’d still like to support you by clarifying what went wrong and providing closure on your case. If you’re open to it, you can reach out to us through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you further. Regards, Aeriel.
ENGIE からの回答
Hi David, thank you for your feedback. I'm delighted to hear that you found the connection process easy and that our communication met your expectations. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
ENGIE からの回答
Hi Helen, thank you for your kind words. I'm glad to hear you found our support helpful for dealing with issues. If you ever need support in the future, you’re free to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Regards, Aeriel.
Nice and easy experience
2026年6月23日
ENGIE からの回答
Hi Kaden, thank you for sharing your feedback. I'm delighted to hear that you had a nice and easy experience—it’s always our goal to make things as smooth as possible for our customers. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Toujours en panne depuis le 23 mai…
Toujours en panne depuis le 23 mai heureusement que je suis handicapée surtout pas assez grosse chaleur apparemment on a pas le droit de se laver mais c'est pas grave j'ai hâte de recevoir le questionnaire de satisfaction pour réparation de ma douche PMR lol et avec des fortes chaleurs c'est vraiment cool surtout quand on a un souci aux jambes merci encore
2026年5月23日
自発的なレビュー
ENGIE からの回答
Hi there, thank you for reaching out and for sharing the details of your situation. We want to look into this matter further and ensure your concerns are properly addressed. Kindly reach out to us through this link: https://engie.com.au/feedback-trustpilot. We’ll do our best to investigate and resolve your concerns promptly. Thanks, Aeriel.
Was easy and simple
2026年6月18日
ENGIE からの回答
Hi Katrina, thank you for your kind feedback. I'm pleased to hear that your experience was easy and straightforward. Should you need any assistance in the future, please don’t hesitate to reach out to us via https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). We’re always here to help and will be happy to assist you. Thanks, AJ
Terrible customer service
Terrible customer service. Lying about doing things, no accountability, no knowledge in the call centres about the product, hung up on by consultants who don’t want to pass you onto their supervisor. Avoid at all costs.
2026年6月22日
自発的なレビュー
ENGIE からの回答
Hi Joseph, I’m sorry to hear about your experience and understand your frustration regarding the service and support you received. I’d like the opportunity to assist you further with any concerns relating to your account and do my best to help address them. Please reach out to us via https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST), and ask for our Customer Advocacy Team. We’ll be here to help. Thanks, AJ
ENGIE からの回答
Hi Damian, thank you for your feedback. I'm glad to hear that your setup and connection with ENGIE was straightforward and seamless. It’s important to us that the process is simple, and your comments show we’re meeting that goal. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
ENGIE からの回答
Hi Pauline, thank you for sharing your experience with us. It’s great to hear that you found it easy to change to ENGIE online. We aim to make the process as straightforward and convenient as possible, and your feedback confirms we’re on the right track. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Very quick and easy to understand
2026年6月16日
ENGIE からの回答
Hi Linda, thank you for your kind feedback. I appreciate you taking the time to share your experience. It’s great to know that you found the process very quick and easy to understand. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
I was subjected to multiple calls about…
I was subjected to multiple calls about ge
tting gas turned on and had to repeatedly advise we are an all electric property. I then received an SMS about my gas. Frustrating! The remainder of onboarding has been fine
2026年6月17日
ENGIE からの回答
Hi John, thank you for sharing your experience with us. I note your concern regarding the repeated calls and SMS about gas services, despite your property being all‑electric. Your feedback highlights an area we need to improve, and it will be passed on to the relevant team to ensure our communications are more accurate moving forward. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Very unhappy with the conduct of Engie.
Very unhappy with the conduct of Engie.
- poor communications.
- no common sense whatsoever. I applied for electricity and gas. There was an issue with the electricity connection, so this was not connected. Nevertheless, they went ahead and connected gas. I don’t know where on earth a house can run with gas without electricity!
- instead of solving problems, they created more problems.
I will never recommend Engie to anyone…
2026年6月9日
ENGIE からの回答
Hi there, I’m sorry to hear about the experience you’ve had with ENGIE and the frustration it has caused. I understand your concerns about poor communication and the way your electricity and gas connections were handled. I’d like to investigate this matter further. Please visit the link below so we can assist you: https://engie.com.au/feedback-trustpilot. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). We're here to help. Regards, Aeriel.
Easy to contact and very hrlpful
2026年5月31日
ENGIE からの回答
Hi there, thank you for sharing your feedback. I’m glad to hear that you found us easy to contact and very helpful. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Engie’s poor service
I am extremely disappointed in the service I have received from Engie. I’ve been waiting for data to appear in the app for 4 months - I cannot see my usage. I am yet to receive a bill. The best I can get out of Engie is that they are waiting for my meter reading. I have solar panels and a smart meter so I don’t understand why, after phoning at least once a month for 4 months, this issue cannot be resolved.
2026年6月16日
自発的なレビュー
ENGIE からの回答
Hi Karen, I’m sorry to hear about the issue you’ve been experiencing with our service. I understand how frustrating it must be to wait four months without being able to see your usage data in the app or receive a bill, especially when you have solar panels and a smart meter installed. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Regards, Aeriel.
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