Ordered two engraved Dartington crystal Swarovski gin glasses. They arrived within the two day period promised. One of them was smashed to pieces, probably by Royal Mail. Customer service replied pro... もっと見る
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Ordered pocket watch engraved for my son’s wedding day present. Package arrived via Royal Mail and cardboard packaging empty, either came out during delivery process or taken? Inside apology bag from... もっと見る
We've had a few personalised engraved gifts from this company. The gifts are gorgeous, engraved beautiful. Presentation boxes wonderful. . I would highly recommend this company. They kept me informed... もっと見る
There was a small error in the engraving on a personalised photo frame ordered for my daughter's wedding gift. Maddie in Customer Services very promptly replied to my email and was most apologetic, of... もっと見る
企業情報
当該企業による記述
Engravers Guild draws on the heritage of over 100 years to deliver beautifully engraved gifts that realise our philosophy; Art in Gifting
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ネガティブなレビューの 66%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Christening gift
Fantastic personalised gift for a Christening - a beautifully packaged high quality item arrived quicker than expected. A great customer experience - thank you Engravers Guild.
Thanks to the team at Engravers Guild
Thanks to the team at Engravers Guild. Their website, communication and products are all fantastic!
I was worried that I had left an engraved gift a little too late to buy, so I quickly ordered what I thought was perfect but forgot to include a line of engraving. I sent an email on the same day of ordering and my order was efficiently amended to the correct wording, and I was pleasantly surprised how quickly it was delivered (within 2 days) so in plenty of time for wrapping and presenting the gift on time, PHEW!!! Well done, would buy again
What amazing Customer Service and range…
What amazing Customer Service and range of goods.
I ordered an engraved glass for a friend, which arrived broken, but replaced immediately.
I look forward to ordering various Christmas presents for friends.
Excellent customer service
I was made up with the locket I ordered and when I had a slight issue a few months on, Engravers Guild went above and beyond to resolve it super swiftly. Couldn’t ask for more from them.
A beautiful gold locket bought in commemoration of my husband.
I purchased a beautiful locket from Lovelox in commemoration of my wonderful husband. I chose the gold locket with the birthday flower inscribed on the front. I was able to attach two photographs of my husband to my order and I had a meaningful inscription on the back. The photographs were inserted into the locket for me. The locket is just perfect and far exceeded my expectations. Thank you very much Lovelox.
just wanted to say how happy I am with…
just wanted to say how happy I am with the necklace I recieved today. I had it done for my daughters birthday in Oct. She had a daughter in Feb and wanted something nice but simple to mark her birth and wear daily.
Very impressed with the presentation the engraving but especially the ease of ordering and delivery.
Thank you!
Really helpful team & amazing product
Really helpful team, responded really quickly with the ideal solution, they went to lots of effort to investigate how they could help and then come up with a solution. My order was delivered on time if not early thanks to the team sorting the delivery out. A great experience and the product was beautiful!
Overall I am satisfy with my purchase
Overall I am satisfy with my purchase. It was delivered at fast pace and able to receive within a same week.
Flawless service - 100% satisfied
Glass engraved and dispatched promptly. Well packaged and safely delivered by Royal Mail Tracked 24 service. Order placed on Sunday afternoon and delivered on Thursday. Excellent service, excellent communication via several email updates and very pleased with the appearance of the engraved letters. Very glad I used this company and wish every online firm was run as well as this one.
Better price and options elsewhere
Not the experience when buying wedding gifts I was hoping for.
DO NOT START PERSONALISING UNLESS YOU INTEND TO BUY.
If you personalise gifts and don’t make you order….(change your mind) you will be heart broken. Likewise if you personalise gifts and make an order so that you don’t lose your designs you will be unable to cancel. Despite messaging immediately.
I would recommend looking elsewhere!
Excellent
Excellent. Items all received on time. Excellent work and extremely reasonable prices.
Wouldn’t hesitate to buy from again in the future.
Fantastic company with lovely gifts
Fantastic company with lovely gifts. Bought a pocket watch as a gift for my mate for whom I’m his best man. Personalised, shipped and with me within days. Great service, and the customer service via email is second to none. Thank you so much
Brilliant company with first class…
Brilliant company with first class customer service
Exceptional
Their work is excellent.Their prices are incredible.Would have expected to pay much more for such quality.Kept updated from the point of placing order.A truly professional company.
Pewter stag glass
I ordered a whisky pewter glass for my friends husband as a birthday present. For some reason the delivery didn't go ahead so I had to contact the company to advise of my dissatisfaction.
James emailed me back and sent another one out straight away.
When I opened the box the glass was inside a black velvet bag. The glass is good quality and the stags head and bottom trim is lovely. I also had it engraved.
Even though it was a late birthday present. The receiver loves it. I am very pleased with the whole product and the customer services I received from James.
I would order again from this company.
Thank you
Really pleased with the item I ordered
Really pleased with the item I ordered. I made a mistake when deciding what to have engraved and emailed to ask for it to be changed. This was done without any issue at all and the item arrived before I had even seen the response email. Very impressed with the service and the item. Would definitely order again.
Amazing from purchase to receiving the…
Amazing from purchase to receiving the item! I purchased a memory necklace for ashes to go into the necklace itself it’s absolutely beautiful, the photo in the locket and engraving on the back is perfect! The company and their customer service was outstanding, they communicated with me throughout and ensured we received the necklace back before a birthday, this was well before their time frames so we were truly grateful! Honestly amazing necklace and amazing company - thank you so much!
I am absolutely thrilled
I am absolutely thrilled. It is more than I expected. The quality of the product and engraving is superb. An exceptional and helpful customer service. From ordering to receiving was so quick and efficient. Thank you!!
From start to finish the whole process…
From start to finish the whole process of ordering and receiving the end product was impeccable. I ordered two whiskey/pewter glasses for colleagues' leaving gifts. The quality of the glasses with a logo was of such high quality, and absolutely amazing. We requested delivery next day and they arrived next day! Really impressive! I would highly recommended Engravers Guild Ltd. Thank you so much.
…stunning pocket watch
Fantastic delivery ordered a pocket watch for my son for his wedding day on the Saturday was worried it wouldn't arrive intime but arrived on Tuesday ! Was kept up to date with where and when would be delivered .Absolutely stunning watch very nice box and very pleased with engraving .
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