teşekkürlerimi sunmak istiyorum. Babamın vefatı nedeniyle yaşadığım büyük üzüntü ve stres altında, tamamen kendi hatamdan kaynaklanan bir biletleme yanlışı yapmıştım. Normal şartlarda iade hakkım... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
DONT lie , you have all my information. This is typical your business model, you want to blame me on this case with my personally information. If you don’t have my phone, then Howe could you contac... もっと見る
企業が回答しました
The web page is clear, understandable nad easy to use.You can find all details at once and could also find the alternative solutions. All conditions are specified one-by-one, so that it is hard to ma... もっと見る
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uçak seferini uçuş şirketi iptal ediyor , kendimiz iptal ederiz diye iptal güvencesi ödemesi yapıyoruz, kendimiz bileti iptal etmediğimiz halde iptal güvencesi bedelini geri vermiyorlar, saçma sapan h... もっと見る
企業情報
当該企業による記述
ENUYGUN'da tüm havayollarının uçak biletlerini karşılaştırarak en uygun uçuşu bulmanıza yardımcı oluyoruz. Ayrıca banka kredileri, sigorta ve diğer hizmetler de burada!
連絡先
34752, Istanbul, トルコ
- talep@enuygun.com
- enuygun.com
3.1
まあまあ
784件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DONT LIE AS USUAL!!!
DONT lie , you have all my information. This is typical your business model, you want to blame me on this case with my personally information. If you don’t have my phone, then Howe could you contacting me???? Be serious, I will go to the court, than you will se your company name all over Europe travel agencies.
There is Only one Mehmet Alamaz in the world, so You can't mix it up.I don’t want to talk, it’s enough with that. You don’t have to talk, your company knows me. Please refund my payment promptly.
I have sent you the number to your email now.
They have solv the problem. I thanks to miss Elvan
2026年2月28日
自発的なレビュー
Enuygun からの回答
Hello Matt,
We would like to express that we are sorry for the negative experience you have had.
We would like to contact you regarding your request so that we can review the matter in more detail and provide the necessary support. However, we do not have a phone number for you in our records.
If you have a phone number you can share with us, we kindly ask you to send it to talep@enuygun.com together with the details of your Trustpilot feedback. This will help us review your case more thoroughly and assist you more effectively.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Mükemmel Müşteri Desteği ve İnsani Yaklaşım
teşekkürlerimi sunmak istiyorum.
Babamın vefatı nedeniyle yaşadığım büyük üzüntü ve stres altında, tamamen kendi hatamdan kaynaklanan bir biletleme yanlışı yapmıştım. Normal şartlarda iade hakkım olmamasına rağmen, durumumu titizlikle incelediler ve sunduğum belgeler ışığında bana büyük bir nezaket ve kolaylık göstererek iade sürecimi tamamladılar.
Sadece bir bilet platformu değil, aynı zamanda zor anınızda yanınızda olan bir dost gibi yaklaştılar. Destek ekibi süreç boyunca beni hem profesyonelce yönlendirdi hem de taziye dilekleriyle moral verdi. Müşterisini bu kadar önemseyen ve inisiyatif alan bir firma ile karşılaşmak çok değerli. Her şey için teşekkürler Enuygun!
2026年4月17日
自発的なレビュー
Enuygun からの回答
Merhaba Zigo Toto,
Öncelikle başınız sağ olsun. Böylesine zor bir dönemde yaşadığınız biletleme hatasının yarattığı stresi çok iyi anlıyoruz.
İade hakkı bulunmayan bir durumda bile süreci titizlikle değerlendirip belgeleriniz doğrultusunda size kolaylık sağlayabilmiş olmak bizim için önemli. Enuygun’da amacımız yalnızca bir biletleme işlemi yapmak değil; ihtiyaç duyduğunuz anda yanınızda olup süreci mümkün olduğunca rahat ve güvenli şekilde ilerletmek.
Bu güzel geri bildiriminiz destek ekibimiz için de büyük bir motivasyon kaynağı oldu.
Her zaman yanınızdayız.
Saygılarımızla
Enuygun Ekibi
Müşteri hizmetleri ile kötü bir deneyimim oldu
Tatil için Antalya’ya geldiğimde, oteldeyken enuygun.com üzerinden araç kiralama araması yaptım. İlk çıkan şirket Everyday oldu ve ben de bu firmayı seçerek rezervasyonumu gerçekleştirdim ve ödemeyi yaptım.
Daha sonra enuygun.com müşteri hizmetlerini arayarak, başka bir firmadan daha uygun bir teklif aldığımı ve rezervasyonumun iptal edilip edilemeyeceğini sordum. Ancak müşteri hizmetleri temsilcisi, iadenin kesinlikle mümkün olmadığını, iade talebinin dahi alınmayacağını ve diğer şirketten de herhangi bir iade alınamayacağını oldukça sert ve kesin bir dille ifade etti.
Bu yaklaşım benim güven algımı olumsuz etkiledi. Çünkü iade hakkı, tüketiciler için temel bir haktır. Bir kişi yanlış bir tercih yapmış olabilir ve bu durumda iade imkânının sunulması gerektiğini düşünüyorum. Bu nedenle söz konusu tutum, benim beklentilerime ve güven anlayışıma ters düşmüştür.
Ayrıca, araç kiralama süresi kapsamında 5 gün boyunca aracı kullanmadım. Bu nedenle kullanılmayan bu 5 günün ücretinin tarafıma iade edilmesini enuygun.com’dan talep ediyorum.
2026年3月31日
自発的なレビュー
Enuygun からの回答
Merhaba Fatih Değirmenci,
Antalya tatiliniz sırasında yaşadığınız bu deneyim için gerçekten üzgünüz. Özellikle müşteri hizmetleri görüşmesinde karşılaştığınız üslubun sizde güven kaybı yaratmış olmasını anlıyor ve bunu ciddiyetle ele alıyoruz. Enuygun olarak amacımız yalnızca işlem yapmak değil, seyahat sürecinizin her adımında kendinizi güvende hissetmenizi sağlamak.
Araç kiralama rezervasyonlarında iade ve iptal koşulları, seçilen firmanın sözleşme şartlarına göre belirleniyor. Bazı kampanyalı ya da özel fiyatlı rezervasyonlarda iptal ve iade hakkı kısıtlı olabiliyor. Ancak bu durumun tarafınıza net, sakin ve açıklayıcı bir şekilde aktarılması gerekirdi. Bu noktadaki geri bildiriminiz bizim için çok değerli.
Ayrıca aracı 5 gün boyunca kullanmadığınızı belirtmişsiniz. Kullanılmayan günlere ilişkin iade talebinizin değerlendirilebilmesi için ilgili araç kiralama firmasıyla detaylı bir inceleme yapılması gerekiyor. Bu süreci sizin adınıza takip etmek isteriz.
Rezervasyon bilgilerinizi ve sizinle iletişime geçebileceğimiz güncel telefon numaranızı talep@enuygun.com
adresine iletirseniz, dosyanızı öncelikli olarak ele alıp detaylı inceleme sağlayacağız. Amacımız süreci netleştirmek ve mümkün olan en adil çözümü sunmak.
Geri bildiriminiz için teşekkür eder, konunun takipçisi olacağımızı bilmenizi isteriz.
Saygılarımla
Elvan
Deneyimli Müşteri Şikayetleri Uzmanı
Agent Misleading Information & Incomplete Refund
I am submitting this complaint regarding a serious issue with my booking.
I purchased my ticket through Wingie, which operates under Enuygun. After the flight was cancelled by Gulf Air, I initially attempted to contact Gulf Air directly but did not receive a timely response. Therefore, I had to proceed through the agency (Wingie/Enuygun) and made my decision based on the information provided by them.
Additionally, I requested to be contacted by phone. However, Enuygun informed me that they were unable to reach me, despite the fact that my phone number was correctly provided.
I was not properly informed about available alternative flight options. Instead, I was directed toward cancellation as the more advantageous option. Based on this incomplete and misleading information, I gave my approval. Therefore, my consent cannot be considered informed consent.
After the cancellation, Gulf Air responded and clearly informed me that if the ticket had not been cancelled by the agency, they could have provided an alternative flight without any additional cost. However, since the ticket was already cancelled, I was told that I must continue only through the agency.
As a result:
- 6 passengers have been left in a difficult situation
- My original payment of 2038 AZN was not fully refunded (only 1785.86 AZN returned)
- I lost the opportunity for a free alternative flight due to misleading information
This constitutes misleading customer guidance and failure to provide proper service.
I request:
- A re-evaluation of this case
- A reasonable alternative flight or full compensation
- Clarification regarding the incomplete refund
Otherwise:
- I will initiate a chargeback process through my bank
- I will file formal complaints with consumer protection and aviation authorities
All communication records and evidence are attached.
2026年3月21日
自発的なレビュー
Enuygun からの回答
Hello Togrul Tahirli,
We are sorry for the experience you have had. We value your feedback and would like to review your case in detail to assist you. We also find it important to contact you directly so that we can better understand the situation and provide the support available.
We tried to reach you on your registered phone number regarding your request, but unfortunately we were unable to contact you. If you have an alternative phone number you can share with us, we would be pleased to provide information about your ticket and assist you in line with the airline’s rules.
If you send your contact details together with the details of your Trustpilot feedback to feedback@wingie.com
, our team will review your case and get back to you.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Very disappointing and irresponsible…
Very disappointing and irresponsible service from Enuygun.
We purchased 3 flight tickets through their platform and informed them that we would be traveling with our cat. Despite this important detail, Enuygun provided absolutely no support or guidance.
Every time we contacted them, they simply redirected us somewhere else instead of taking responsibility. It felt like nobody knew anything or cared to help. For a company that sells airline tickets, this level of incompetence and lack of responsibility is unacceptable.
Traveling with a pet requires coordination and clear information. Instead, we were left completely on our own, dealing with the airlines and procedures without any meaningful assistance from Enuygun.
If something goes wrong or if your travel involves anything beyond a basic ticket, do not expect help from Enuygun. Based on our experience, their customer service is useless and completely unreliable.
2026年3月9日
自発的なレビュー
Enuygun からの回答
Hello Tolga A,
We’re truly sorry to hear about your experience and we understand how stressful it can be to travel with a pet.
During our conversations, we shared the same key information with you multiple times: pet travel rules vary by airline, and adding a pet to a booking (approval, quota, fees, and confirmation) is usually handled only by the airline through their own system. That’s why we directed you to the airline for the actual pet-add process, to make sure you receive accurate information and the correct approval.
Still, we understand that the overall support experience did not meet your expectations, and we’re sorry that you felt left on your own in such an important part of your trip. Your feedback is valuable, and we’re taking it into account to improve how clearly we guide travelers in similar situations.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Very wonderful app
2026年2月18日
自発的なレビュー
Enuygun からの回答
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
Great support
2026年2月18日
自発的なレビュー
Enuygun からの回答
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
أفضل خدمه العملاء خاصه الموظف غمازة
2026年1月27日
自発的なレビュー
Enuygun からの回答
مرحباً Abdoo،
شكراً جزيلاً على تعليقك القيّم. نحن سعداء جداً لأنك راضٍ عن تطبيقنا 💚
رضا العملاء هو أولويتنا دائماً، ونعمل باستمرار على تطوير خدماتنا لتقديم أفضل تجربة لك.
سنسعد بمرافقتك في رحلاتك القادمة 🚍✈️
Biraz uğraştırıcı da olda sorunu…
Biraz uğraştırıcı da olda sorunu alternatif bit yol ile çözüme kavuşturdular
2026年1月14日
自発的なレビュー
Enuygun からの回答
Merhaba Hakan Çeçenoğlu,
Geri bildiriminiz için teşekkür ederiz. Alternatif bir çözümle yardımcı olabildiğimize sevindik. Memnuniyetiniz bizim için önemli. İyi tatiller dileriz 💚
Saygılarımla,
Elvan
Experienced Customer Complaints Specialist
Enuygun からの回答
Merhaba,
Memnuniyetiniz bizim için çok önemli ve güveninizi kazanabildiğimiz için mutluyuz. Sizlere daha iyi hizmet sunmak için çalışmaya devam edeceğiz. Herhangi bir öneriniz veya ihtiyacınız olduğunda lütfen bizimle iletişime geçmekten çekinmeyin. 💚
Elvan
Experienced Customer Complaints Specialist
Wonderful experience
2025年11月7日
自発的なレビュー
Enuygun からの回答
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
Nisa is the best!!!
2026年1月2日
自発的なレビュー
Enuygun からの回答
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
They are solving problems really fast
They are solving problems really fast and very good at communication
2025年12月25日
自発的なレビュー
Enuygun からの回答
Hello,
Your satisfaction is very important to us. We will continue to work to provide you with better service. Please feel free to contact us if you have any suggestions or needs. 💚
Nisa
Customer Complaints Assistant Supervisor
ENUYGUN are scammers
If I could I would give this firm 0 . Steer clear from this firm they are SCAMMERS. My daughter saw a site squar tours and tried to book a flight home for her husband on 10th October for Christmas for £1350 they took £1640 and said no worries we will refund the difference they then went on to take another £804 from my account , the transaction was in Turkish lei re , when I saw that they had taken another £804 I knew then they were scammers . The money went into Enuygun account . We tried to stop the transaction but couldn’t , squar tours said don’t worry we will refund the difference now and tried to take another £1640 . When I didn’t approve this transaction they put the phone down on me . I haven’t been able to recover any money from my wise account and Enuygun won’t refund me either . please do not do any business with Enuygun or square tours .BE WARNED they will steal your money .
2025年10月10日
自発的なレビュー
Enuygun からの回答
Dear C Probert,
We are very sorry to hear about the situation you described and understand how upsetting it must feel. After carefully reviewing the details, we would like to provide clarification to ensure full transparency:
All payments made through Wingie/Enuygun can only be completed via 3D Secure, which requires the cardholder’s direct approval on their own device. A transaction cannot be processed in our system unless the cardholder enters the 3D Secure code themselves.
For this reason, if your mother’s card information was accessed or shared with third parties, the payment unfortunately does not originate from any technical error or action on the part of Wingie/Enuygun.
Additionally, we have checked our system using your mother’s name, email address, and phone number, and we did not find any booking, attempted booking, or ticket record. This means no reservation was ever created on our platform, and therefore there is no reference number associated with Wingie/Enuygun.
In cases where unauthorized payments occur due to compromised card details, the only authority who can take action is the bank or Wise. We strongly recommend submitting a chargeback/dispute request with them again, as merchants cannot issue refunds for transactions that were fully approved via 3D Secure by the cardholder.
We understand your frustration and truly wish we could assist directly; however, this situation is not caused by Wingie/Enuygun, and refunds for payments made to third parties can only be processed by the issuing bank or payment provider.
Thank you for your understanding.
Elvan
Experienced Customer Complaints Specialist
Terrible service
Terrible service! Never rent again!!! I rented at the airport. The rental company didn't give a car and I couldn't get my fee back. I want my money back and an apologize as soon as possible!
2025年12月4日
自発的なレビュー
Enuygun からの回答
Dear Mr. Melih,
Further to our review, it has been identified that the rental conditions were not met and, for this reason, the rental service could not be used. We have therefore initiated your refund process.
Reservation rules and refund conditions are determined by the car rental companies. As an intermediary, we are not in a position to take initiative or make exceptions regarding the rental rules set by these companies.
As stated in our Rental Conditions:
The car rental company reserves the right to refuse to provide a vehicle to any customer who does not meet the required rental conditions.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
İade islem süreci hakkında
Papara'dan kaynaklı iade sürecimin uzamasına rağmen enuygun sirketinin biz musterilerini düşünerek hızlı bir çözümle iade surecimi olumlu şekilde sonuçlanırdı .
2025年12月1日
自発的なレビュー
Enuygun からの回答
Merhaba,
Memnuniyetiniz bizim için çok önemli. Sizlere daha iyi hizmet sunmak için çalışmaya devam edeceğiz. Herhangi bir öneriniz veya ihtiyacınız olduğunda lütfen bizimle iletişime geçmekten çekinmeyin. 💚
Nisa
Customer Complaints Assistant Supervisor
DO NOT USE this company
DO NOT USE this company, my mum was scammed with this company, they took our money for flights and we never received the flights or our money back, would hate for others to be scammed too by this company
2025年10月20日
自発的なレビュー
Enuygun からの回答
Dear Jacqueline Probert,
We are very sorry to hear about the situation you described and understand how upsetting it must feel. After carefully reviewing the details, we would like to provide clarification to ensure full transparency:
All payments made through Wingie/Enuygun can only be completed via 3D Secure, which requires the cardholder’s direct approval on their own device. A transaction cannot be processed in our system unless the cardholder enters the 3D Secure code themselves.
For this reason, if your mother’s card information was accessed or shared with third parties, the payment unfortunately does not originate from any technical error or action on the part of Wingie/Enuygun.
Additionally, we have checked our system using your mother’s name, email address, and phone number, and we did not find any booking, attempted booking, or ticket record. This means no reservation was ever created on our platform, and therefore there is no reference number associated with Wingie/Enuygun.
In cases where unauthorized payments occur due to compromised card details, the only authority who can take action is the bank or Wise. We strongly recommend submitting a chargeback/dispute request with them again, as merchants cannot issue refunds for transactions that were fully approved via 3D Secure by the cardholder.
We understand your frustration and truly wish we could assist directly; however, this situation is not caused by Wingie/Enuygun, and refunds for payments made to third parties can only be processed by the issuing bank or payment provider.
Thank you for your understanding.
Elvan
Experienced Customer Complaints Specialist
Çok üzün zaman sürdü. Oto-bot çok sınırlandırdı, her mesaja otomatik cevap yazıyor.
Çok üzün zaman sürdü, hata başında ilgilenmediler, ama sonuçta sorunum çözüldü, onun için memnunum.
2025年11月10日
自発的なレビュー
Enuygun からの回答
Merhaba,
Yaşadığınız gecikmeden dolayı üzgünüz, ancak sorununuzun çözüldüğünü duymak bizi mutlu etti.
Sürecinizi daha yakından inceleyebilmemiz için iletişim bilgilerinizi ve PNR numaranızı talep@enuygun.com
adresine paylaşmanızı rica ederiz.
Saygılarımla,
Elvan
Experienced Customer Complaints Specialist
Fraud
I will give them a zero. Please dont pay them. They are scams. Their agent called Maaz calls you from +44 20 3026 5262 and then takes the money. But that doesn't give you anything. An absolute fake and fraud company.
2025年10月31日
自発的なレビュー
Enuygun からの回答
Dear Khurram Butt,
We are sorry to hear about your experience.
Enuygun operates solely through its official website (www.enuygun.com
) and mobile application. We do not request payments, share links, or make sales calls through any third parties, agents, or external companies.
The phone number you mentioned does not belong to Enuygun. Our only official contact number is +90 850 333 88 88.
We strongly advise you not to share any personal or payment information with unverified sources. If you suspect any fraudulent activity, please contact your bank and report the situation immediately.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Scammed out of £481 by them!
Scammed out of £481 by them!! DO NOT even entertain this company!!!
2025年10月11日
自発的なレビュー
Enuygun からの回答
Dear Leisha Wicks,
We would like to inform you that at Enuygun, the safety and satisfaction of our customers are our top priorities.
Enuygun is an online travel platform, and purchases can only be made using a credit or debit card. You can view the best available prices on our website or mobile application and complete your reservation using a credit or debit card that supports the 3D Secure system.
To ensure a safe service experience, all transactions made on Enuygun are protected by an SSL certificate. The personal and financial information you provide during the purchase process is processed through institutions that comply with PCI DSS standards and is supported by additional security measures such as 3D Security. These standards aim to keep your online transactions at the highest level of security.
In this process, we kindly ask you to contact the bank that issued your card, inform them about the situation, and ensure the security of your card. It is also important to follow your bank’s instructions to obtain more information about any suspicious transactions and to block your card if necessary.
Thank you for your understanding. We continue to take all necessary measures to maintain a secure and reliable shopping environment for our users.
Kind regards,
Nisa
Customer Complaints Assistant Supervisor
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