I highly recommend Envelopes.com! Finding beautiful, high-quality paper at a reasonable price, and with a reliable inventory, has been a challenge to say the least. I use a variety of cardstock... もっと見る
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Our office loves the 10 x 13 Gray Kraft Booklet Envelopes they are perfect. It makes it really easy to fit our clients tax returns and client docs into. It took our office a long time to find an env... もっと見る
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I’ve purchased from Envelopes.com for a number of years and have always been satisfied. They have a good color selection and their envelopes come in 28lb. and 32lb. My only complaint is that you have... もっと見る
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Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... もっと見る
企業が回答しました
企業情報
当該企業による記述
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
連絡先
New Horizons Boulevard 5300, 11701, Amityville, 米国
- review@jamplus.com
- envelopes.com
4.4
優良
206件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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Clear A-8 envelopes
You have a large selection of envelopes that I need as well as some obscure types. This makes it easier knowing i have someone that I can depend on for these items. Thanks you!
2026年4月16日
Envelopes.com からの回答
Hello Mark!
Thank you so much for your kind words!
We’re glad to hear that our wide selection, including those harder-to-find options, has been helpful for your needs. It means a lot to know you can rely on us. We truly appreciate your support.
We look forward to continuing to serve you!
Warm regards,
Elizabeth, Customer Support Manager
Rebecca provided exceptional customer…
Rebecca provided exceptional customer service every step of the way. I initially had trouble placing my order and uploading graphics, but she walked me through the quote process so I could move forward. When the product I needed was sold out, she quickly helped me find alternative options that worked just as well.
I then ran into issues with the website, and Rebecca once again stepped in to ensure my order was properly set up and ready for processing. Later, when I realized the 2-day shipping might not arrive in time, I reached out via chat—and Rebecca was there again. She upgraded my shipping and handled everything seamlessly using my card on file.
The process had its challenges, but Rebecca made it smooth and manageable by resolving every issue quickly and professionally.
This is my first order, and while I haven’t received the product yet, the level of customer service alone gives me full confidence that this won’t be my last.
2026年4月15日
自発的なレビュー
Envelopes.com からの回答
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that Rebecca was able to support you every step of the way and provide the level of service we strive for. From assisting with the quoting process to finding alternative options, resolving website issues, and ensuring your order was completed and expedited, it’s wonderful to know she made the process smooth and manageable for you.
We truly appreciate your patience throughout the process and your confidence in us. Your feedback means a lot, especially as a first-time customer, and we’re so glad Rebecca was able to make such a positive impact.
If you need anything further or have any questions once your order arrives, please don’t hesitate to reach out.
Thank you again for your kind words—we look forward to supporting you again in the future!
Best regards,
Elizabeth, Customer Support Manager
Sufferable service
After 5 years of suffering through Envelopes.com's poor customer service, incorrect availability, delayed (or cancelled) shipping, faulty products, I will never use them again. Steer clear of them and their parent company and sister companies. Especially if your order is time sensitive. (time sensitive meaning, "I need these blank envelopes next week").
2026年4月14日
自発的なレビュー
Envelopes.com からの回答
Hello Joe,
We’re truly sorry to hear about your experience, and we sincerely appreciate you taking the time to share your feedback.
I especially want to apologize for the issues with your order, including the need to cancel due to stock availability. We understand how frustrating this must have been, particularly for a time-sensitive order, and this is not the experience we strive to provide.
Your feedback has been shared with our team so we can continue to improve. That said, I would truly value the opportunity to connect with you directly and see if there is anything we can do to help regain your trust.
Please feel free to send any additional information to review@jamplus.com
so we can look into this further and work toward a resolution.
Thank you again for your honest feedback. It helps us continue to improve and better serve our customers.
Best regards,
Elizabeth, Customer Support Manager
Envelopes.com からの回答
Thank you for taking the time to leave a review! We’re so glad to hear you were happy with both the service and pricing. We truly appreciate your support and look forward to working with you again in the future!
Elizabeth, Customer Support Manager
Great Purchasing Experience
Exceptional communication during the ordering process. Adjustments were made due to the availability of the product at the time of my order, but did not delay the product's delivery. The company representative Rebecca could not have been more helpful. My order arrived on time and expertly packaged. Highly recommend ordering from this company.
2026年3月26日
自発的なレビュー
Envelopes.com からの回答
Hello Dan!
Thank you so much for your kind words and for taking the time to share your experience!
We are thrilled to hear that you were happy with the communication and overall ordering process. While availability adjustments can sometimes happen, we always aim to ensure they do not impact delivery timelines, so it is great to know that was your experience.
Rebecca will be delighted to hear your feedback. She is dedicated to providing excellent support and ensuring a smooth experience for our customers.
We appreciate your recommendation and look forward to working with you again in the future!
Elizabeth
Customer Support Manager
My favorite source for all things Envelopes
I have purchased from Envelopes.com for about 10 years, as the Coordinator of a group of papercrafters. I average 15,000 A2 envelopes each year. All orders have been received in a very short time.
2026年4月1日
Envelopes.com からの回答
Hello Lisa!
Thank you so much for taking the time to leave a review and for your continued support over the past 10 years. We truly appreciate your loyalty and are honored to be your go-to source for envelopes.
It’s wonderful to hear that your orders have consistently arrived quickly and met your expectations. We look forward to continuing to support you and your papercrafting group for many more years to come!
Elizabeth, Customer Support Manager
Very good customer support
Very good customer support, excellent packaging and shipping on time. Very good quality products. I would buy here again.
2026年3月4日
Envelopes.com からの回答
Hello Christina!
Thank you for your kind words! We’re so glad to hear you had a great experience with our customer support, packaging, and on-time delivery. It’s wonderful to know you’re happy with the quality of your products.
We truly appreciate your support and look forward to working with you again in the future!
Best regards,
Elizabeth, Customer Support Manager
Superduper Company!
Lots of choices, competitive pricing and quality and great customer service.
2026年3月31日
Envelopes.com からの回答
Thank you so much for your kind words!
We are thrilled to hear that you enjoyed our wide selection, competitive pricing, and quality, along with the customer service experience. Your feedback truly means a lot to our team, and it motivates us to continue delivering the best possible experience.
We appreciate your support and look forward to working with you again soon!
Elizabeth, Customer Support Manager
Made it right
I originally received the incorrect order, but they did make it right. I would have given them 5 stars, but it did take a couple of weeks to get the corrected order.
2026年3月19日
Envelopes.com からの回答
Hello Janie!
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
We sincerely apologize again for the initial error with your order, but we are glad we were able to make things right for you in the end. We completely understand your frustration with the delay and recognize that waiting a couple of weeks for a correction is not ideal. Your experience is important to us, and we are actively working to improve our processes to ensure faster resolutions moving forward.
Thank you again for your patience and for giving us the opportunity to correct the issue. We hope to provide you with a seamless 5-star experience on your next order.
Elizabeth, Customer Support Manager
Excellent Customer Service
I appreciated the attention to the issue. I felt like the sales rep cared and stayed with me until my issue was resolved.
2026年3月19日
Envelopes.com からの回答
Thank you for your kind words!
We’re so glad to hear that you had a positive experience and felt supported throughout the process. Providing attentive, consistent service is very important to us, and it’s great to know your sales representative made you feel taken care of until everything was resolved.
We truly appreciate your feedback and your business!
Elizabeth, Customer Support Manager
Never a problem.
We have used Envelopes.com multiple times for projects at our printing company. Big or small everything we've ordered has shown up as described and what we expected.
2026年3月6日
自発的なレビュー
Envelopes.com からの回答
Hello Meghan!
Thank you so much for your continued support! We truly appreciate you trusting us with your projects, whether big or small. It’s great to hear that everything has arrived just as expected each time.
We look forward to working with you again soon!
Elizabeth, Customer Support Manager
Easy process to order envelopes
Easy process to order envelopes. Quantity options work well. Quick processing.
2026年3月20日
Envelopes.com からの回答
Thank you for taking the time to leave such a kind review. We’re so glad to hear that you’re happy with both our service and product quality.
We truly appreciate your support and look forward to serving you again soon.
Elizabeth, Customer Support Manager
Appreciated the ability to get samples...
Appreciated getting some samples and then finding the cotton stock I needed for calligraphy and watercolour painting of the envelopes. Looking forward to making more decorated envelopes to send! Nice quality envelopes. Love the contour flap style, but wish it came in more sizes.
2026年3月15日
Envelopes.com からの回答
Hello Teresa!
Thank you for taking the time to leave a review. We’re so glad the samples helped you find the perfect cotton stock for your projects.
We appreciate your feedback on the contour flap sizes and look forward to supporting your creativity in the future.
Elizabeth, Customer Support Manager
Top Quality for a Great Price with Great Delivery, Too!
My hobby is designing credit card sleeves for my friends. Envelopes.com has a wonderful, colorful, QUALITY selection of all kinds of envelopes. I recently created 300 pieces to be included in a ladies day gift bag and they had a limited color scheme for the event. I was able to find the perfect colors from envelopes.com and they loved them. They have a wonderful array of colors. Their prices are terrific and they always ship quickly. Their colors really make my creations pop and I'm so glad I found them and use them. They truly make my hobby more fun AND better looking. I'm trying to expand my repertoire so I can order some of their cards and envelopes and make custom cards for friends, too. It's not hard to be excited over all the products they make--they're gorgeous!
2025年12月14日
自発的なレビュー
Envelopes.com からの回答
Hello Stacy
Thank you so much for taking the time to share such a thoughtful review. We’re thrilled to hear how much you enjoy using our envelopes for your creative projects. It’s wonderful to know that our color selection and quality helped bring your designs to life for the ladies' day gift bags.
We love hearing how our products support hobbies and creative ideas like yours, and it’s exciting to hear that you’re looking to expand into custom cards as well. Your enthusiasm truly means a lot to us.
Thank you again for your kind words and for choosing Envelopes.com. We look forward to continuing to support your creations!
Elizabeth, Customer Support Manager
Beautiful envelopes
Had a decent experience. Envelopes were gorgeous and customer service was great although the online ordering was cumbersome and didn’t get my order right the first time so had to place two separate orders.
2026年2月9日
自発的なレビュー
Envelopes.com からの回答
Thank you for taking the time to share your feedback. We’re so glad to hear that you loved the envelopes and had a positive experience with our customer service team.
We do apologize that the online ordering process was cumbersome and that you had to place two separate orders. Your feedback is very helpful, and we will be sure to share it with our team as we continue working to improve the ordering experience.
If you would be willing to share your order number and any additional details, please send them to review@jamplus.com so we can look into this further. This information helps us better understand what happened and allows us to continue improving our processes.
We truly appreciate your support and hope to serve you again in the future.
Elizabeth, Customer Support Manager
envelopes.com for art projects
I use envelopes.com for all sorts of art projects. They have such unique options. I especially like the vellum envelopes–– and I've never had any issues with quality or damage. Always ships quickly.
2026年3月12日
自発的なレビュー
Envelopes.com からの回答
Hello Charlotte!
Thank you for your review. We’re so glad to hear our envelopes have been a great fit for your art projects and that you enjoy our unique selection, especially the vellum options.
We truly appreciate your support and look forward to serving you again.
Elizabeth, Customer Support Manager
Easy to use to order envelopes for our…
Easy to use to order envelopes for our printing needs!
2026年3月5日
Envelopes.com からの回答
Hello Ashley!
Thank you for taking the time to share your feedback. We’re so glad to hear that the ordering process was easy and that we were able to support your envelope printing needs.
We truly appreciate your business and look forward to working with you again in the future.
Elizabeth, Customer Support Manager
Product was excellent and the purchase…
Product was excellent and the purchase and shipping process completed easily.
2026年3月9日
Envelopes.com からの回答
Thank you for taking the time to share your feedback. We’re so glad to hear that you were pleased with the product and that the purchasing and shipping process was smooth and easy.
We truly appreciate your support and look forward to serving you again in the future.
Elizabeth, Customer Support Manager
A piece of the design was missing
A piece of the design was missing. I sent an email to customer service and they are dragging it along. No resolution. My last order was a week delayed - no resolution. Your customer service is unresponsive.
2026年3月9日
Envelopes.com からの回答
Hello Emily,
Thank you for reaching out, and I sincerely apologize for the error with your order. We received your message this morning, and I am very sorry you have not yet received a response. I completely understand how frustrating that can be, and I truly appreciate your patience.
I am currently working closely with our production team to have your order reprinted and processed as quickly as possible. As soon as it ships, it will be sent via overnight delivery to help ensure it reaches you as soon as possible.
If you have any questions or if there is anything further I can assist with in the meantime, please feel free to reach out to me directly at review@jamplus.com. I would be more than happy to help.
Again, I truly apologize for the inconvenience and for the experience you had. This is certainly not the level of service we strive to provide, and we appreciate the opportunity to make this right for you.
Warm regards,
Elizabeth, Customer Support Manager
Fast shipping & nice variety
Fast shipping - love that you can purchase samples, printing is always spot on. Great customer service. My go to!
2026年3月9日
Envelopes.com からの回答
Thank you for taking the time to leave such a wonderful review. We’re so glad to hear that you enjoy our fast shipping, variety of options, and the ability to purchase samples. It’s also great to know that the printing quality and customer service have met your expectations.
We truly appreciate your continued support and are honored to be your go-to. We look forward to serving you again soon.
Elizabeth, Customer Support Manager
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