I highly recommend Envelopes.com! Finding beautiful, high-quality paper at a reasonable price, and with a reliable inventory, has been a challenge to say the least. I use a variety of cardstock... もっと見る
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Our office loves the 10 x 13 Gray Kraft Booklet Envelopes they are perfect. It makes it really easy to fit our clients tax returns and client docs into. It took our office a long time to find an env... もっと見る
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I’ve purchased from Envelopes.com for a number of years and have always been satisfied. They have a good color selection and their envelopes come in 28lb. and 32lb. My only complaint is that you have... もっと見る
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Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... もっと見る
企業が回答しました
企業情報
当該企業による記述
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
連絡先
New Horizons Boulevard 5300, 11701, Amityville, 米国
- review@jamplus.com
- envelopes.com
4.4
優良
206件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible experience and customer service
(3/6/26) I had to go through the process about six times of setting up the envelopes, and then it forced me to sign in but then not let me sign in and not let me reset my password. Once I went through your customer service to get it reset and I signed in, it kept dropping the items in my cart. Then I ordered two different sets of envelopes, and when I submitted the order, it only ordered one set. I reached out to customer service, and then, miraculously, it submitted the second order. After several days and several contacts with customer service, the order was submitted on Feb 17. I received one of the items early last week and am still waiting on the second item, which still says it is processing. Today, two and a half weeks later, I received an email stating that my envelopes actually cost $610.02 now, so I owe an additional $292.82.
Also during the process, I received an email from the CEO Adam, asking to leave this review and saying to reach out to him personally with any feedback. I did email him and explained the situation, and he never responded.
2026年3月4日
Envelopes.com からの回答
Hello Erin!
I am truly sorry for the experience you had and for the frustration it caused. What you described is not the level of service we want any of our customers to experience.
We are very sorry that our earlier emails regarding the order were not received sooner. We are currently reviewing this on our end to understand why those messages may not have reached you. In some cases, email providers may filter messages to spam depending on individual email settings. We always do our best to ensure our emails are delivered properly and do not get filtered.
I'm glad we did speak regarding this matter, and I want to mention again how much we regret that your experience did not reflect the service we strive to provide. Your feedback is extremely important to us, as it helps us identify where we need to improve both our website experience and our communication with customers.
If you ever decide to give us another opportunity in the future, please feel free to reach out to me directly. I would be more than happy to personally assist you and ensure that the process is smooth and straightforward.
Elizabeth, Customer Support Manager
Top Notch Company to work with
Top Notch Company to work with. Orders always accurate and shipped promptly. Great selections and products arrive in great shape.
No surprises.
2026年2月23日
自発的なレビュー
Envelopes.com からの回答
Thank you for taking the time to leave such a wonderful review. We’re so glad to hear that your orders have been accurate and shipped promptly, and that your products arrive in great condition.
We truly appreciate your support and look forward to serving you again soon.
Elizabeth, Customer Support Manager
Great selection and customer service
The selection and quality is always good, and customer service is responsive, whether its live chat, email, or by phone.
2026年2月11日
自発的なレビュー
Envelopes.com からの回答
Hello Daneil!
Thank you for taking the time to leave a review. We’re so glad to hear that you’re happy with our selection and quality, and that our customer service team has been responsive across chat, email, and phone.
We truly appreciate your feedback and look forward to serving you again soon!
Elizabeth, Customer Support Manager
Envelopes.com からの回答
Hello Jeanne!
Thank you for taking the time to leave a review. We’re so glad to hear you enjoyed the wide selection of colors and our fast service.
We truly appreciate your feedback and hope to serve you again soon.
Elizabeth, Customer Support Manager
Great service when I had a problem. Long turnaround time.
The service was great, however, the imprint was misaligned and off-centered. When I notified Envelopes.com, they immediately credited me the amount, so kuddos to them. If the imprint was aligned, they would have been perfect.
My other issue was that it took a very long time to get them in hand, at least 2.5 weeks after ordering. So make sure you plan ahead and order them early.
2025年12月2日
自発的なレビュー
Envelopes.com からの回答
Hello Chris!
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our customer service and are glad our team was able to resolve the issue quickly for you.
We also appreciate you bringing the alignment concern and turnaround time to our attention. Your feedback is very valuable to us as we continue working to improve both our product quality and delivery timelines.
Thank you again for your review, and we hope to have the opportunity to serve you again in the future.
Elizabeth, Customer Support Manager
Ordered twice from here now to get new…
Ordered twice from here now to get new envelopes for our company. They arrived super fast and meet my expectations. I also was looking around getting quotes from other companies and I received the best pricing and fastest shipping with Envelopes.com. Highly recommend.
2026年1月3日
自発的なレビュー
Envelopes.com からの回答
Hello Michele!
Thank you for taking the time to leave such a great review. We are so glad to hear that your envelopes arrived quickly and met your expectations. It’s wonderful to know that our pricing and shipping stood out while you were comparing options.
We truly appreciate your continued support and recommendation, and we look forward to serving you again soon!
Elizabeth, Customer Support Manager
Solid Experience
Solid Experience. Felt like my rep embraced my needs and worked with me as a colleague. Product arrived the following day after test order placed. Would like to see more color/texture/finish options in same 6” X 11.5” large mailable envelope that qualifies for Post Office in mailing.
2026年3月3日
Envelopes.com からの回答
Thank you for taking the time to share your experience. We’re so glad to hear your representative understood your needs and partnered with you in a collaborative way. Providing that level of support is very important to us.
It’s also great to know your test order arrived the very next day. We truly appreciate your feedback regarding additional color, texture, and finish options for the 6” x 11.5” large mailable envelope that qualifies for postal mailing. Suggestions like yours are incredibly valuable, and we will be sure to share this with our team as we continue to expand and improve our product offerings.
We appreciate your business and look forward to serving you again soon!
Elizabeth, Customer Support Manager
Exactly what we needed
They had a specific envelope we needed in stock. We received it very quickly, and it was of great quality.
2025年11月3日
自発的なレビュー
Envelopes.com からの回答
Thank you for taking the time to leave a review. We’re so glad to hear we had the specific envelope you needed in stock and that it arrived quickly. It’s wonderful to know the quality met your expectations as well.
We truly appreciate your feedback and look forward to serving you again soon.
Elizabeth, Customer Support Manager
High quality and huge variety of envelopes
I was happy to discover Envelopes.com after my go-to source for colorful envelopes closed during the pandemic. Envelopes.com offers a huge range of colors and sizes, including the bright yellow I wanted. My order arrived quickly, was very well packaged, and was of high quality. I was very pleased and will be shopping there again.
2025年11月29日
自発的なレビュー
Envelopes.com からの回答
Thank you for taking the time to leave such a thoughtful review. We’re so glad you discovered Envelopes.com, and that we were able to provide the variety and bright yellow envelopes you were looking for.
It’s wonderful to hear that your order arrived quickly, was carefully packaged, and met your expectations for quality. Providing a wide selection along with reliable service is very important to us, and we truly appreciate your kind words.
We look forward to serving you again soon.
Elizabeth, Customer Support Manager
Envelopes.com からの回答
Thank you for taking the time to leave a review. We’re so glad to hear you are very pleased with the quality of the folded cardstock. Providing high-quality products that meet our customers’ expectations is always our goal, and we truly appreciate your feedback. We hope to serve you again soon.
Elizabeth, Customer Support Manager
Great Product, Great Service
We received great quality envelopes for a good price. The attention to detail in our design to production was great. The CEO of the company, Adam Adelman, personally followed up about our order and asked how they could get better. As a leader of a school district, this speaks volumes about a company/organization.
2026年1月9日
自発的なレビュー
Envelopes.com からの回答
Thank you for taking the time to leave such a thoughtful review. We are thrilled to hear that you were pleased with the quality of your envelopes and the attention to detail throughout the design and production process. Delivering both value and quality is always our goal.
We also truly appreciate your kind words regarding Adam’s follow-up. Staying connected with our customers and continuously looking for ways to improve is very important to us at every level of the organization. Your perspective as a school district leader means a great deal, and we are grateful for your trust.
We hope to serve you again soon!
Elizabeth, Customer Support Manager
Love the colors
Received my non-printed envelopes in a timely manner and was what I expected when I ordered. Chose them because they had a ton of options and fun colors. Would use again.
2026年1月10日
自発的なレビュー
Envelopes.com からの回答
Thank you for taking the time to leave a review. We’re so glad to hear your envelopes arrived on time and met your expectations. We love offering a wide variety of options and fun colors, so it’s great to know that helped you find exactly what you were looking for.
We truly appreciate your feedback and look forward to serving you again.
Elizabeth, Customer Support Manager
Longtime fan!
We've been using envelopes.com for at least the last 10 years and have never been disappointed. We won't go anywhere else for envelopes! HIGHLY recommend.
2026年2月10日
自発的なレビュー
Envelopes.com からの回答
Thank you for taking the time to leave such an incredible review. We are truly honored to have earned your trust and loyalty over the past 10 years. Hearing that you continue to choose Envelopes.com and would not go anywhere else means more to us than we can say.
Your continued support and recommendation are sincerely appreciated, and we look forward to serving you for many more years to come.
Elizabeth, Customer Support Manager
Just easy to order from you
Just easy to order from you, even when I have issues and can't get the website to work, I call and it's taken care of! Love you guys!
2026年3月2日
Envelopes.com からの回答
Thank you for taking the time to leave a review. We’re so glad to hear that ordering with us has been easy and that our team has been able to quickly assist whenever you’ve experienced any website issues. Providing simple, reliable service is very important to us.
We truly appreciate your kind words and support. We hope to serve you again soon.
Elizabeth, Customer Support Manager
Wonderful customer service
Wonderful customer service! I didn’t have to keep reaching out regarding my orders. They followed up with me and let me know if the progress.
2026年2月14日
自発的なレビュー
Envelopes.com からの回答
Thank you for taking the time to leave a review. We truly appreciate your kind feedback and are so glad to hear you had a wonderful customer service experience. Keeping our customers informed and providing proactive updates on order progress is very important to us, and we’re happy it made a positive difference for you. 😊
Elizabeth, Customer Support Manager
Customer service was polite
Customer service was polite, understanding, and listened to my issue.
2026年2月18日
Envelopes.com からの回答
Thank you for taking the time to leave a review. We truly appreciate your feedback and are glad to hear that our customer service team was polite, understanding, and attentive to your concerns. Providing supportive and helpful service is very important to us, and we’re happy we could assist you.
Elizabeth, Customer Support Manager
Decent envelopes at a good price
Decent envelopes at a good price with acceptable turnaround times.
2026年2月5日
Envelopes.com からの回答
Hello Christopher,
Thank you for ordering with us and for taking the time to leave a review. We truly appreciate your business and are glad to hear the envelopes and turnaround time met your expectations!
Elizabeth, Customer Support Manager
The product is quality and easy to reorder
The product is easy to reorder. The quality of the product is great and works perfectly for our needs.
2026年2月11日
Envelopes.com からの回答
Hello Shannon,
Thank you for ordering with us and for taking the time to leave a review. We are happy to hear the product quality and reorder process have met your needs. We truly appreciate your support and your business.
Elizabeth, Customer Support Manager
Great selection with fast shipping
I can't seem to find A1 envelopes through our regular paper suppliers, but I can always find them very easily at Envelopes.com -- with many options to choose from. Our customer likes the peel 'n seal envelopes, and I found that on here right away, in the color they wanted. I was very impressed how fast we received the order -- even our customer was surprised. Never had an issue ordering from this site. Good support and easy to navigate website.
2026年1月8日
自発的なレビュー
Envelopes.com からの回答
Hello Ken!
Thank you so much for taking the time to leave a review. We truly appreciate your kind words and are delighted to hear that you were able to quickly find the A1 envelopes you needed and that your overall experience, including shipping, went smoothly. Feedback like yours means a great deal to our team and encourages us to keep delivering the best service possible.
Elizabeth, Customer Support Manager
great service and product!
I've been ordering my envelopes from envelopes.com for years. I have always gotten high quality envelopes, received them quickly, and had great response from their customer service as needed. As a graphic designer who cares deeply about the texture and color of everything I use, it's great to know I can easily order envelopes from them and have one less thing to worry about!
2025年11月23日
自発的なレビュー
Envelopes.com からの回答
Thank you so much for your kind words and continued support over the years. We truly appreciate you taking the time to share your experience.
It means a great deal to hear that the quality, turnaround time, and customer service have consistently met your expectations. We are glad we can be a reliable part of your process and help make your projects a little easier.
If there is ever anything we can assist with, we are always happy to help.
Elizabeth, Customer Support Manager
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