As always good quality stuff and great service from Envirobuild. Big thank you to Ava for arranging everything and even bigger thank you to Michal for delivering and helping me to unload all the m... ãã£ãšèŠã
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Order to delivery inside of three days is good going. I had anxieties about being a single 70+ yr old and the web insisting I had a second person to unload the lorry. I nearly did not place the order... ãã£ãšèŠã
Good product overall. Mixed service experience - sales and ops good, messages from their systems a bit hit and miss, delivery excellent when they use their own drivers (James and Michael), but poor w... ãã£ãšèŠã
Michal was our delivery driver for our Envirobuild order. He phoned early morning to give us a one hour slot later that day. He then called again 10 minutes before his arrival. He was polite and frien... ãã£ãšèŠã
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EnviroBuild ã«ã€ããŠ
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29 Pear Tree Street, EC1V 3AP, London, è±åœ
- 0208 088 4888
- info@envirobuild.com
- envirobuild.com
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Delivery driver
Very happy with the decking. Also, Michal, the delivery driver, was friendly and extremely helpful.
Had a great experience with Jame from EnviroBuild
Had a great experience with EnviroBuild. Couldnât recommend them enough. James from the delivery team was brilliant. Contacted me to give me a time he would be here and kept to that. He also went above and beyond with helping me offload the van which wasnât an easy job. Thank you James great service. Will definitely be ordering again.
Helpful and friendly
Kirsty was helpful and friendly, rang before attending to confirm a more accurate time for delivery.
Helped unload the items and carry them to a secure place before checking all items against the invoice.
Everything worked out smoothly
Everything worked out smoothly
An excellent experience
An excellent experience, on time delivery and very helpful driver, Michal is his name, thank you!
James was such a legend for going aboveâŠ
James was such a legend for going above and beyond for me. He was super helpful when he stepped in to unload and find a good spot for my stuff when I couldn't, and he did an amazing job. Thanks a lot.
Five star service
Kirsty contacted me an hour ahead of time and delivered my order, undamaged and on time.
Excellent service from James
Excellent service from James - couldnât have been more helpful and informative about the product. Would have no hesitation in recommending Envirobuild for the product or services
Replacing wooden fencing
Tamara was very helpful when discussing what I required , ordered enough product to replace 10 x 6ft x 6ft wood panels . I installed all the new fencing with was easy to cut when required , I was very impressed with the product and would recommend to anyone who is looking for a maintenance free fence to contact Envirobuild .
Enviobuild delivery
Michael delivered our order today and was very helpful and jolly making the experience a whole experience much easier for us as a customer.
Delivery driver (Michal) was excellent
Delivery driver (Michal) was excellent. Helped carefully unload and stack the decking boards. He spotted some damage to some of the boards and reported it, so they can be replaced. Yet to discover how easy it will be to fit the boards and how durable they will be longer term.
Great experience with the delivery
Great experience with the delivery, Michal was a great guy, super helpful. Pleasure to have him deliver for us
Five Star service
Five Star service
I had real anxiety about how I was going to get my decking from the van to my back garden but I have to say James took care of everything. He reviewed the area and lay out some timber I already had to place the decking on and then carried every single board through (these boards are incredibly heavy) but he made sure they where placed where I needed them and made the whole process look so easy. I have to say I was really impressed with the kind nature and friendly persona James displayed throughout the delivery he is a hero and a credit to Enviro Build. I really couldnât recommend them enough for this experience alone. I just love the composite decking I chose and Ewan from sales had the patience of a saint with the endless questions I had. Ewan and James where really knowledgeable about the product and I am just delighted with my choice of decking and the companyâs representatives customer care is obviously a high priority for them, I will use them again in the future.
Great company but be aware of the guarantee t's & c's
This is a great customer facing company who since the first email a decade ago have been nothing but responsive throughout
BUT as a customer with a 10 year old deck who has had product quality issues along that journey it is only fair to raise those
Our choice of supplier was based on a 15 year guarantee of product and rightly or wrongly assumed that the exact replacement boards would be available along the way to replace any that we had issues with. This was indeed the case until this year when we reported dozens of boards starting to crack / fail and show obvious quality issues with splitting. No replacement boards are available anymore so we have accepted a small payment in lieu and in line with the guarantee policy. This goes nowhere near what it will cost to replace the whole deck some 4 to 5 years ahead of the expected lifespan of the product. When we do replace (imminently) it will have to be from a different supplier which is a real shame.
Great quality decking and service
Easy to order, they were happy to hold my order in the warehouse until I was ready for delivery. Great product, teak decking boards, already have one large area completed 5 years ago that still looks brand new. And Michal who delivered was really helpful in off loading.
Our experience with EnvirobuildâŠ
Our experience with Envirobuild couldn't have been better, the help and communication from Ava in the London office has been first class, even after errors made by myself and having to adjust the order, then misunderstanding what came with the posts, she has been amazing getting the extra post tops to me in 24 hours for me to finish the job. My project was to create a fence which is different in design to what they normally supply, I wanted gaps between the slats to enable wind to pass through because we live in an elevated position, open to the elements, i.e south westerly gales also my fence (3 slats high) was only to be 930mm high (half of one post 1.87m cut in half allowing for the cut). I used Stone coloured slats with Granite coloured posts and the top slat cap being also in Granite, the other two slats down have Stone coloured caps to match the slats. In a semi detached bungalow the cost was shared between neighbours and it took a weekend to complete the project with my son (a builder) getting everything perfectly level (just aswell because one side of the concrete garage topped roofs was 30mm lower on one side), we are so pleased with the end result and the help provided from firstly receiving the sample pack, Ava's patience with several emails from me, the communication given by the distribution side and the delivery driver that was very helpful with unloading. We have had enquiries from other admiring neighbours that have the same 1965 installed rusting metal railings wanting them replacing.
Very happy polite driver (Kirsty)
Very happy polite driver (Kirsty)
Fast and efficient service
Michael was an excellent deliveryâŠ
Michael was an excellent delivery driver who went above and beyond to ensure we could get the materials through a thin passage. Would recommend to a friend !
Delivery driver Michal was brilliantâŠ
Delivery driver Michal was brilliant and went above and beyond what he needed to do. Friendly, professional and very careful when handling the decking. Would highly recommend this company to anyone looking for top product and excellent customer service. Definitely 5 STARS
Helped unload and knew a lot aboutâŠ
Helped unload and knew a lot about product. Top service
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