Millboard レビュー 96

Millboard からの回答

2026年4月8日

Thank you for your review. We're sorry to hear that your experience has not met your expectations. We do take feedback like this seriously.

This is not a typical matter that we come across and so we conducted a thorough product investigation including a personal site visit to you, a full review of manufacturing records across all relevant batches, consultation with our raw material suppliers, and independent laboratory testing.

The findings were unambiguous: there was no indication that Millboard decking produces ammonia-type odours. No fault was identified in the product, the coating, or the manufacturing process, and there is no batch-related issue.

We are confident in the quality of our products, which are rigorously tested. Millboard decking is used by many thousands of customers across Europe and beyond, and continues to perform to the high standard it is designed and manufactured to.

The Millboard Team

Millboard からの回答

2026年3月26日

Thank you for your wonderful feedback, Linda.

We’re delighted to hear how pleased you are with your decking and that the samples helped you make the right choice. It’s great to know the area around your summer house has come together so well.

We really appreciate you taking the time to share your experience and hope you enjoy your outdoor space for many years to come.

Kind regards,
The Millboard Team

Millboard からの回答

2026年3月26日

Thank you for your kind review, Lisa.

We’re delighted to hear the samples arrived promptly and helped inform your decision, and that Terry has provided such great support, we’ll be sure to share your feedback with him.

We appreciate how important it is to feel confident in your colour choices, and we’ll ensure you receive the additional guidance needed to bring your vision together seamlessly.

If there’s anything further we can assist with, please don’t hesitate to reach out, we’re here to support you throughout your project.

Thanks again for your feedback,
The Millboard Team

Millboard からの回答

2026年3月18日

Thank you for your kind words, Kris! We’re delighted to hear Nuala kept you well informed and made the process smooth from start to finish. We’ll be sure to pass on your feedback – and we look forward to supporting your future projects.

Millboard からの回答

2026年3月17日

Thank you for your great feedback, Susanne.

It’s fantastic to hear Terry was able to help you and that you’re pleased with both the products and service. We’ll be sure to pass your kind comments on to him.

We really appreciate your support.

Warm regards,
The Millboard Team

Millboard からの回答

2026年3月15日

Merci pour votre avis.

Nous sommes ravis d’apprendre que le produit vous convient parfaitement. C’est toujours un plaisir de savoir que Millboard répond aux attentes de nos clients.

Merci encore d’avoir pris le temps de partager votre retour.

Cordialement,
L’équipe Millboard

Millboard からの回答

2026年3月13日

Thank you for taking the time to share your experience, Samuel.

We’re very pleased to hear that Terry was able to support you with clear and helpful advice while planning your Millboard steps. Making complex installations easier to understand is something our team takes great pride in.

It’s wonderful to know the guidance and support you received made the process smoother, and we truly appreciate your recommendation.

Warm regards,
The Millboard Team

Millboard からの回答

2026年3月13日

Thank you for your review.

We’re really pleased to hear you had a great experience with our customer service team. Your feedback is much appreciated.

Millboard からの回答

2026年3月11日

Thank you for your detailed review, John.

We’re really pleased to hear the Deck Planner helped you plan your subframe layout and materials with confidence. It’s designed to make the process clearer and more straightforward, so it’s great to know it supported your project.

Coppered Oak is a fantastic choice. Its warm, rich tones and hand-moulded grain bring the character of natural oak to a space, creating a deck with real depth and visual warmth.

Pairing it with the Plas-Pro subframe also gives you a strong foundation. Made from 100% recycled plastic, it provides a durable, non-rotting support structure that performs reliably in all weather conditions.

We’re delighted the finished result has met your expectations and hope you enjoy your new deck for many years to come.

Kind regards,
The Millboard Team

Millboard からの回答

2026年3月11日

Thank you for your kind feedback, Damian.

We’re really pleased to hear the samples arrived quickly and that you were impressed with the quality. Being able to see and handle the boards in person can make a big difference when discussing options with customers, so it’s great to know they were useful.

It’s also good to hear you’re now working with the team to review your plans and quantities. We’re always happy to help and look forward to supporting you with this project and hopefully many more in the future.

Kind regards,
The Millboard Team

Millboard からの回答

2026年3月9日

Thank you for your lovely feedback, Elizabeth.

We’re really pleased to hear that the guidance you received helped make the selection and ordering process straightforward. Creating clarity and confidence at the start of a project is something we care deeply about.

It’s also great to know your craftsman found the boards easy to work with during installation. Millboard is designed not only to deliver a beautiful, long-lasting finish, but also to install smoothly for skilled tradespeople.

We hope your new balcony spaces bring you many years of enjoyment.

Warm regards,
The Millboard Team

Millboard からの回答

2026年3月6日

Thank you for your review.

We’re pleased to hear the samples arrived quickly and that the team was able to help with information on a local installer. Being able to see the boards in person often helps discerning customers make the right choice for their project.

Thanks again for taking the time to share your feedback, and we wish you every success with your project.

The Millboard Team

Millboard からの回答

2026年3月6日

Thank you for the great review.

We’re really pleased to hear the samples arrived quickly and that they’ve been helpful in your decision-making. It’s also fantastic to know Terry and the wider team have been able to support you with advice and technical guidance along the way.

Providing clear answers and practical solutions is exactly what we aim for, so your feedback means a lot. We’re delighted you’re happy so far and look forward to supporting you as your project progresses.

Millboard からの回答

2026年2月23日

Thank you for such a thoughtful and detailed review, Ryan.

We’re delighted to hear that your experience as part of the approved installer training was such a positive one. Getting the balance right between product knowledge and hands-on installation guidance is incredibly important to us, so it’s great to know that came through clearly.

It was a pleasure to host you, and we’re really pleased you felt well supported throughout. Lauren will be glad to hear your feedback — she works hard to ensure everything runs smoothly and that everyone feels properly looked after. I’ll also be sure to pass your kind words on to Russell. Practical, real-world insight is exactly what our training is designed to provide, so it’s fantastic to hear it’s given you confidence for upcoming projects.

We’re looking forward to supporting you on your Millboard installations in the coming weeks and working together in future. Thanks again for taking the time to share your experience.

Millboard からの回答

2026年2月20日

Hi Sam

Thank you for your 5-star review.

We’re delighted to hear that Millboard has supported a number of your recent commercial projects. Delivering consistently on site, both in product quality and service, is something we take real pride in.

It’s especially good to know our technical and sales teams have been responsive and flexible when you’ve needed additional materials from our manufacturing and logistics site near Coventry. We understand the pace and pressures of commercial work, so being dependable when it matters is key.

We truly value your continued trust in Millboard and look forward to working with you on the next project.

Warm regards,
The Millboard Team

Millboard からの回答

2026年2月13日

Merci beaucoup pour votre avis 5 étoiles.

Nous sommes ravis d’apprendre que les échantillons vous ont aidé à faire votre choix. Voir et toucher les lames en personne est une étape importante dans un projet, et nous sommes heureux que le service ait été pratique et efficace pour vous.

Merci encore pour votre recommandation et pour votre confiance envers Millboard.

Millboard からの回答

2026年2月17日 に更新

Hello Caroline,

Thank you for your patience while we were able to look into this fully.

Having reviewed everything with the merchant, I’m pleased to confirm that no restocking charge has been applied and that your order has been honoured at last year’s pricing, including the revised quantities requested by your contractor. I completely understand how worrying the situation must have felt at the time, and I’m glad we’ve been able to provide clarity.

From what we can see, the confusion arose around the colour selection at the point the order was placed. We always recommend a final confirmation before orders are processed, but we do appreciate how easily misunderstandings can happen during a busy project.

I’m sorry again for the stress this caused you. We genuinely want every Millboard experience to feel positive and straightforward, and I’m pleased this has now been resolved.

If you would like to discuss anything further, please feel free to contact us directly.

Millboard からの回答

2026年2月6日

Thank you for the 5⭐️ review.

We’re delighted to hear you’re pleased with the quality of our decking. Quality sits at the heart of everything we do, so it’s great to know it’s been recognised.

Thanks again for choosing Millboard, and enjoy your outdoor space.

Millboard からの回答

2026年2月4日

Hi Alistair

Thank you for your lovely review. We’re delighted to hear you enjoyed working with Millboard and that the finished result looks fantastic. It’s brilliant to know you’re so pleased with the cladding it is designed to make a statement.

If you ever need any support on future projects, we’re always here to help.

Warm regards,
The Millboard Team

Millboard からの回答

2026年1月30日 に更新

Hi Ann,

Thank you for taking the time to leave your review, and we’re genuinely sorry for the frustration this has caused. We completely understand why you feel disappointed, particularly when the affected areas are the main walking routes that appear have worn unusually quickly and you’ve chosen Millboard expecting a premium, long-lasting finish.

We also want to apologise for how this was handled. It’s clear that receiving an email response without first having a proper conversation added to the frustration and confusion about our proposal to help you. We’re sorry we didn’t pick up the phone sooner to talk it through with you directly. That’s the level of service you should expect from us.

To clarify one key point: this isn’t being treated as a warranty claim, so the sliding scale is not relevant here. The resurfacing option discussed was intended as a practical solution to restore the appearance of the boards, and the amount referenced was intended as a contribution towards the overall cost which we didn’t make clear initially.

Thank you again for speaking with us and giving us the opportunity to put this right. We’ve now agreed the next steps and will be moving forward with the resurfacing to help restore the finish as quickly as possible.

Warm regards,
The Millboard Team