Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... もっと見る
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レビュアーのコメントを見てみましょう
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... もっと見る
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... もっと見る
企業が回答しました
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... もっと見る
企業が回答しました
企業情報
ERA Protect について
当該企業による記述
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
当該企業による記述
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
連絡先
Valiant Way, Coven, WV9 5GB, Wolverhampton, 英国
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4.1
ほぼ満足
1743件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prompt delivery and straightforward installation.
Prompt delivery and straightforward installation. I had difficulty connecting the keypad, but this was resolved quickly by the very hepful technical team. The system works perfectly. This is the fourth ERA alarm that I have installed, 2 at my house and 2 at my daughters.
2024年10月30日
ERA Protect からの回答
Hi,
Thank you for taking the time to leave your feedback.
It is pleasing to read that you are happy with your alarm system, and that our helpdesk was able to assist you with your keypad issue.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
ERA Protect からの回答
Hi Liz,
Thank you for taking the time to leave your feedback.
Great to see your order delivered in a timely manner.
Please let us know if we can be of use in future.
Kind regards,
Sumier
ERA Protect からの回答
Hi,
Thank you for your review.
We are glad that you found our website easy to navigate.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
ERA Protect からの回答
Hi Kevin,
Thank you for your feedback.
I am glad that your item arrived in good time.
Please let us know if you require any assistance in future.
Kind regards,
Sumier
I didn’t like the delivery cost of…
I didn’t like the delivery cost of £4.99 for 1x 3.7V 1800mAh Rechargeable Lithium Battery which I think is extortionate and delivery was very slow and no tracking
2024年11月11日
ERA Protect からの回答
Dear George,
Thank you for taking the time to leave your feedback.
We do normally send tracking information via email, and I am sorry that on this occasion this was not delivered to you.
We constantly review our delivery costs, and keep them as low as possible.
Please do not hestiate to contact us if you require any further assistance.
Kind regards,
Sumier
Good Service Great Product
I ordered 2 spare remotes for my ERA Protect alarm, they work fine and so easy to configure. Just a little on the expensive side for what they are.
2024年11月9日
ERA Protect からの回答
Hi Paul,
Thank you for your feedback.
I am glad that you are happy with your purchase.
We do review the prices of our products, and aim to be as competitive as we can be.
Kind regards,
Sumier
Non existent aftercare DO NOT BUY!!
Non existent aftercare. You buy these products, get led around the houses and told you would get a callback. They then say they have no records of even dealing with you! You then raised your concerns and told me you need to get your money back from the retailer that you purchased from rather than trying to resolve the issues. They know these systems do not work and they have faulty apps!
2024年11月7日
自発的なレビュー
ERA Protect からの回答
Dear Mark,
Thank you for your review.
When you left your original 1* review, I was not able to locate your details, and asked that you contact our helpdesk by email with your contact details.
I contacted you on the details provided, and advised that I was not able to find any previous contact information from you, and if you had information which would help me to find what had happened previously so I could help resolve.
During the call, you stated that the goods are not fit for purpose, and that you wanted a refund. When I found that you didn't purchase the products from us directly, you would need to contact those retailers to obtain a refund.
As mentioned on the call, we have been selling ERA Protect products for over 4 years, and based on our own and independent testing disagree about the products being fit for purpose.
Our apps on occasion can stop working correctly, and in most circumstances will be resolved by reinstalling the app, or the issue referred to our developers to resolve.
Overall we do offer customer service that our customers are happy with, and this is reflected in our ratings on Trustpilot.
If you wish for our helpdesk to resolve the issues you have experienced please contact them on 0345 257 2500.
Kind regards,
Sumier
Era has been very helpful
Era has been very helpful, i have called twice and the operative was incredibly helpful even late on a Saturday afternoon. I ordered a battery which arrived very soon after i ordered.
2024年10月24日
ERA Protect からの回答
Hi,
Thank you for your feedback.
It is very pleasing to see you received exceptional service, and your queries were resolved.
Please do not hesitate to contact us in future if you requrie further assistance.
Kind regards,
Sumier
Always very helpful
Always very helpful, only had a couple of issues, but sorted quickly.
2024年10月21日
ERA Protect からの回答
Hi Chris,
Thank you for your feedback.
Glad that we were able to assist you.
Kind regards,
Sumier
easy to install and operate
2024年10月23日
ERA Protect からの回答
Hi John,
Thank you for your feedback.
Great to see you were able to set up your order with ease.
Please let us know at help@eraprotect.com or 0345 257 2500 if you need assistance in the future.
Kind regards,
Sumier
Once a problem arose customer service…
Once a problem arose customer service was excellent, I had problems upgrading my hub as it was in Portugal and I was in the uk, they sent a replacement hub the next day, once explained to Kaush we waited until I returned to Portugal then at a time convenient to myself he called on my mobile and walked me through the process to solve the issue,
All in all a very good service was provided with Kaush proving to be outstanding at his job,
Thank you Kaush and Era protect ⭐️⭐️⭐️⭐️⭐️
2024年10月29日
自発的なレビュー
ERA Protect からの回答
Hi Derek,
Thank you for taking the time to leave your feedback.
We do take pride in the service offered to our customers, and it is great to see that Kaush has worked with you to resolve your issues.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
Replacement for original..
Replacement for original... 10 years old.
Would have expected it to have lasted much longer, but an easy fit and £20.
2024年10月18日
ERA Protect からの回答
Hi John,
Thank you for your feedback.
During product testing we do a number of tests to ensure that our products do last as long as possible. Once installed, their lifespan will be impacted external factors such as usage and ongoing maintenance.
I am glad that you were able to purchase a replacement, and fit this with no issues.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
New batteries for the alarm were…
New batteries for the alarm were delivered promptly and were as described
2024年10月2日
ERA Protect からの回答
Hi,
Thank you for your feedback.
I am glad that your batteries arrived in good time.
Please do not hesitate to contact us if you need any further assistance.
Kind regards,
Sumier
Ordered on line
Ordered on line, no fuss no confusion all arrived as per time agreement. Only comment: the packaged was somewhat bang and knocked about.
2024年10月9日
ERA Protect からの回答
Hi Philip,
Thank you for your feedback.
I am glad you found the ordering process straightforward, and your items arrived on time.
I will ensure your feedback regarding the packaging are fed back.
Please don't hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
Quick and helpful response
2024年9月30日
ERA Protect からの回答
Hi,
Thank you for your review.
It's good to see we were able to assist you in a timely manner.
Kind regards,
Sumier
ERA Protect からの回答
Hi,
Thank you for your feedback.
It's good to see we have been able to help you, and you're pleased with your purchase.
Please do not hesitate to contact us if you need assistance in the future.
Kind regards,
Sumier
ERA Protect からの回答
Hi Graham,
Thank you for your feedback.
We strive to prove exceptional customer service, and it's great to see you give us your comments.
Kind regards,
Sumier
ERA Protect からの回答
Dear Mel,
Thank you for your review.
At the time you placed your order, there was a banner on our website stating that we would be conducting a stock take, during which time any orders placed, would not be despatched.
We processed your order once our stock take was completed, and this was delivered within the shipping time frame.
I am sorry if on this occasion you feel this has not met your expectations.
Kind regards,
Sumier
I had to order a replacement directly…
I had to order a replacement directly from ERA because Travis Perkins got the sizing wrong and also sent a previous model of the lock. My order with you was placed on condition that a delivery date was met. It was not and I therefore had to cancel. It was confirmed by Shaz, who incidentally gave excellent service throughout, that the funds would be credited to my credit card quickly. That is now getting on for 4 weeks ago and the credit has not been applied.
2024年9月5日
ERA Protect からの回答
Dear Arthur,
I am sorry that we have not met your expectations for your recent order on this occasion.
We do advise that refunds will be processed within 14 days, and once completed will be back on your card within 3-4 days subject your card issuers terms.
On this occasion, there was a delay sending your details to our accounts team, and once done your refund was processed.
I have checked our systems, and the refund has completed. If the payment is not back in your account, please check with your card issuer.
Once again, I am sorry that you didn't have a positive experience, and I hope you give us the chance in the future to put this right.
Kind regards,
Sumier
This does exactly what it say on the…
This does exactly what it say on the box.easy to use and wouldn't chose another alarm . Real peace of mind.
2024年9月3日
ERA Protect からの回答
Hi Wayne,
Thank you for your feedback and review.
I am glad that your alarm has met your needs.
Please do not hesitate to contact us if you need us in the future.
Kind regards,
Sumier
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