Escapelounges レビュー 

We visited the Escape lounge at Bristol airport. Such a disappointment. Reception couldn’t find our reservation and blamed the airport as we had booked through Bristol airport’s site. They charged us a further £110 though they saw the confirmation email, but suggested we subsequently cancelled the booking. The bar had only a rose prosecco when we arrived and it was completely flat. There are only three ‘unisex’ lavatories (the old lounge was much better equipped), including an accessible one. One was out of order so there were queues all the time. When I eventually got there, there was no toilet paper and the waste bin was overflowing. There was quite a limited choice of food and overall this was not a pleasant experience.

Very poor service. Staff are very slow to book you in, IT seems to not work every time I’ve been and all they do is blame how many people there are in the airport. Don’t seem to appreciate all the people are actually customers. Food is poor, room is dirty and always too hot. Drinks are fine and plug sockets work.

Whilst the experience on the day was excellent having been charged twice by mistake once via Dragonpass and once by the lounge one payment was promised to be refunded and indeed appeared to be processed with a credit card slip stating refund agreed handed to me yet no refund being paid - it is now a month since my visit and despite raising it with customer services and providing the evidence a refund has been refused and my emails now ignored

Saw the lounge on the airport website, thought why not.
Looked nice from the web page and noted all their rules regarding dress codes etc.
When we got there it was clear that they care not for enforcing their own dress codes.
The food was basic and the lounge was not as nice as the website made out. Basically just paying for comfier seats and a bit of space.
For the price you pay I wouldn't use it again in a hurry

I'm trying to book two passes on 4th Sept around 12.00 but even though I have both Dragon Pass and Amex Priority pass it isn't allowing me to book as it says you are full !
However if I book directly with you and pay £92 amazingly you have space .Explain why this is fair and what you are going to do to resolve this matter as we have already purchased 10 passes to use this year and it's 3 weeks until our trip

We have Dragon passes through our Barclay Insurance and also Priority Passes through our American Express card. Last year we were able to pre book the lounge at Bristol airport for 3 people without issue. However, this year have we repeatedly tried to pre book the lounge since January, for our holiday in August but have been unable to. We have even spoken to Dragon Pass directly but they could not do anything. There is no guarantee that we will be allowed into the lounge now and judging by the other reviews we will be turned away. However, after contacting the lounge at Bristol Airport, apparently if we want to book directly with them at a cost of £50.00 per person, then low and behold there is tons of availability!
Why would I want to pay to use this service when I already pay a small fortune for my Barclays Travel Pack and my American Express card? What is the point in paying extra to have these perks when you can't use them when you need to? We only go away once a year so this is pretty pointless. Very disappointed and disgusted with both Barclays and Priority Pass!

Siamo arrivati e ci hanno detto che avevamo 26 perdone davanti, e che avremmo dovuto metterci in lista e aspettare 30 / 60 minuti.
Dopo 60 minuti di attesa ci hanno detto che le persone davanti a noi erano diventate 57 (!!!) e che c'era un'altra ora e mezza da aspettare.
Una presa in giro!

This is the first lounge that refused my entry with a DragonPass QR pass on the reception that the lounge must be booked in advance. NEVER before, when accessing business lounges through loyalty programs linked to bank accounts, was I asked for anything other than proof of access via card or QR code.

In this lounge, however, our family was put on a waiting list, which meant we were only allowed in about 10 minutes before boarding was announced and had no real opportunity to enjoy the facilities.

I would also like to point out that the lounge itself was not overcrowded - there were clearly visible empty tables - so I honestly did not understand the reason why we were kept waiting for 40 minutes.

Arrived at East Midlands Escape lounge 07/07/25 to be told no availability today yet lots of tables empty not displaying reserved notes on them, my wife asked if there was anything they can do as there was only 2 of us and we only wanted to be there for an hour but was told abruptly no, I will never use this lounge again

Thought I would review given the surprisingly low raiting for this company. Arrived and were greeted immediately and shown to our table in the much improved lounge since it's renovation. Bar service and range of drinks were fine. Not the greatest range of food for breakfast but all was hot and well cooked. Only downside is there is no separate toilet facilities you have to go back out into the main terminal but this is only a very short walk away.

Was at the Escape lounge in Stansted. Waited to get on the waitlist, waited for registration, waited to get assigned a seat. Meanwhile, lots of chairs and tables were empty. This is an airport lounge for God’s sake, not a gourmet restaurant

Overpriced. Whilst it is nice to have somewhere relatively quiet to relax prior to boarding, the price is too high. Yes, there are ‘free’ drinks but there’s only so much one can consume in the time. Mt main gripe is with the laughable buffet option. The choice of cheese was “cheddar” (Red Leicester 🙄). There were almost no salad options and the hot food was 80% vegetarian (nothing against veggies but it pointed toward their preference for cheap food options. The other meat choice was a cheap pie with non descript meat. No cold meats and fish options and nothing really suitable for people like us preferring to eat low carb. Some fruit, a very dry chocolate muffin and an acceptable croissant. We went out the day before and had a restaurant meal and drinks for the same money. There was no competition. Very disappointing

Escape Lounge Bristol. Just a con and I echo the other comments here. No point in having a priority or dragon pass as they turn you away. Staff on door are rude and always claim to be full when they are clearly not

Have raised with Dragon and Priority

Tried to book bristol lounge using my dragon pass and it is supposedly fully booked. Went on the escape lounge website and suprise suprise there is availability if you pay full price. This is an absolute rip off.

The most disappointing airport lounge I’ve ever used: very limited choice of food and drink, decor like a motorway service station with poor quality bathroom. At least you are away from the crowds at Manchester T3

Escape Lounge: A Year of Disappointment

For over a year now, my attempts to pre-book the Escape Lounge at Bristol Airport with my Dragon Pass have been met with consistent disappointment. It seems that access for Dragon Pass holders is perpetually restricted to after 16:00. This limitation severely diminishes the value of the pass for anyone with earlier flights. The inability to enjoy the lounge's amenities before an afternoon departure is frustrating, making pre-booking virtually pointless for many travellers. Hopefully, the accessibility for Dragon Pass users will improve in the future, allowing for a more flexible and beneficial lounge experience.

Totally pointless having a priority pass, we tried to book online when we booked our flights but wouldn’t let us complete the booking, we got turned away once arrived even though there was plenty of seating, we where told fully booked and pointed us to a QR code reader waste of time filling this in.

Truly terrible experience at Escape Lounge Stansted airport this month.
I have complained twice using their ‘contact us’ form and heard nothing from them.
I dont know where to start…we booked this to make our holiday easier travelling with a toddler and I honestly wish I had just sat on the floor in Pret with him rather than waste my money on this.
First of all…the queue to get in was a total joke. We queued outside to then get sent through into the lounge where we then queued up again to check in!!! And then they could not find our allocated table so guess what….we queued up…again!! To be seated.
Then if a hat trick of queues wasnt enough we then queued up for the bar too. The food wasnt good. It was watery curry, or mash potato and chicken thighs or sausage rolls.
There were some sandwiches that were very basic and some sad looking salads.
And to top it all off….theres no toilets in there!! So you have to use the ones near the entrance in the terminal.
Honestly save your money and go to the spoons in the terminal instead.
I will never come back here.

My review is for Ruth at Bristol Airport Escape lounge, she was welcoming from the moment we walked through the door. And when we realised our booking had been made incorrectly (our fault) meaning we had only 40 mins left, she sorted this issue without any fuss, despite my partner getting flustered she remained friendly and continued to offer first class customer service. She is an asset to the company.

Raul was fabulous, very attentive and great fun