Had a free upgrade from the 1903 lounge to the Executive by Escape on the 3 Jul at terminal 2 Manchester Airport. We thought, what a treat going to a brand new lounge, couldn't be further... ãã£ãšèŠã
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Escape lounge has now been relocated to gates long haul 1-19. Doesnât accept Ryainair or EasyJet apparently but takes your money when you book with car park and fast track even though you have given... ãã£ãšèŠã
They make it impossible to cancel despite the website saying you can cancel 24hrs before hand. The customer service line can't cancel and there is no cancellation form on line. Theres just a contact... ãã£ãšèŠã
John Smiths advertised on the website but not available, lady said thats the other bar. Guinness managed to get 1 cold one then the other not refrigerated. (Warm Guiness).The staff weren't that helpfu... ãã£ãšèŠã
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The experience was a disaster from theâŠ
The experience in the Bristol VIP lounge was a disaster from the start and we were so so disappointed. This was meant to be a great start to our first holiday in 3 yrs
Dried up food, no online menu as promised as they said they had no stock.
The staff seemed very embarrassed by the lack of choice and low quality.
Plenty of alcohol if you wanted it.
Will never go again and warn others of this bad experience.we could have had a feast in the food hall for 80 pounds that we paid.
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