Especially Yours レビュー 

The absolute WORSE. Been waiting a month on a refund for merchandise I never received. Do not I repeat DO NOT order from this store. And the Lady in customer service is RUDE AND has an attitude with me because I want my money owed to me.

never received my order. was told after 48 hrs that they would refund. After 48 hours, I called to confirm my refund. They said that they would not refund but would reship but only one of the items that I ordered is available. I said then refund my money. the rep said she would have to email her supervisor. This is most horrible, terrible, situation ever. I received no resolution after being on hold for 15 minutes.

I SEE Why They Are Closing, I've Enjoyed Ordering Their Shoes, I Was In The Process Of Placing A Order, The Lady Who Was Taking My Order, Was Very RUDE, SO DECIDED THEY WASN'T GETTING MY BUSINESS! Very Poor Customer service!

The whole entire experience. I bought 7 suits 2 were too big I sent them back the last one I received was a complete disaster.. the box was damaged and had been opened the invoice was missing and not to mention it was too small. I called them had to wait on hold 45 minutes just for them to tell me. It was a final sale and they couldn’t even exchange it. I wasn’t asking for a refund but and exchange. After all I he money I spent they wouldn’t compensate me in any form. That’s horrible customer service and I will never order from again. I had a problem with all 7 deliveries and all I got was a bunch of apologies.

If I have a choice I would rate this company a zero-0- What is shown in the Catalog is totally different in quality when you get the product. If you send it back you have to pay shipping fee, then only what to give you credit, so when you order again you pay for shipping and other fees. I DON'T RECOMMEND ANYBODY TO SHOP HERE!!!! STAY AWAY.......

When they offer deferred billing they still take the money that day and tell you that a code wasn't entered when it was, terrible customer service not helpful at all act as though this is all the customers fault.

Zero stars
The absolutely worse company
Ordered a product it in March. It was delivered by FedEx outside my secured building and it was stolen
Especially yours will NOT Refund
They'll send a new one and I'll have to pay for it to be returned before I can get a full refund. Therefore, I'll be out of shipping fee cost because of their mistakes

The worst customer service I have ever received. I sent a product back over 2 weeks ago and still have to received my credit back to my credit card. These people are a fraud company !!! Every time I called to check status, they state it takes 10 businesses days. Well it has been over 10 businesse days.

I have ordered hats and suits from them many times and always received compliments on what I wear. However, this time, the suit I ordered was too big. I had to pay $50 to return it in exchange for a smaller size. The suit itself cost $150, so now I am out $200.
The suit was returned over a week ago, but I have called customer service twice, and they keep telling me it takes 10–14 business days to process. This is unacceptable. I am very disappointed with the service. They even offered me another option: pay for the suit again, and they would refund my money within 14 days. This is absurd.
Now, they have the suit in their possession, and they can send me the smaller size if I pay again, but if I don’t, I have to keep waiting. This is ridiculous. I am extremely disappointed, and after seeing these reviews, I completely agree with the negative feedback. I went to UPS on 3/20 and Especially Yours claimed they did not get it until 03/26

02/24/25...I ordered and received this wig Sidora Short Curly Wig by Especially Yours®
Item # Z0543
01B - Almost Black, Average
The wig has been used, it came with no tags and appears matted when advertised as curly. When I contacted customer service I was told that I had to pay to return. Why should I pay for their mistake??? It is not fair, I have been shopping with Especially Yours since the 90s, but no more!!! I did not receive what I paid for so why should I pay to return it???

The only reason l'm giving this company 1 star so l can leave a review, spoke with 3 representatives just to place one order.
They could not speak English fluently, the magazine state with the promo underneath each item indicates what the items would cost with the promo code,instead they only give u 25% off the total order SCAM !!!!

I made an purchas that I returned, never showed on my account that the items was returned, I got a charge on my credit card from the company called to fin out why it took 3 calls yor get hung up on , the charged my tax on an item that I returned. I will NEVER purchase from them again... Buyer Beware !!!!

I ordered a leopard coat stating it was 70% wool. Shipping was pretty fast but it was 100% polyester. My next order for cotton items was canceled 😞

I ordered an item for my Christmas and I was needing to return it. Well I am currently going through Chemo and could not make it to the post office in time so they denied my return. Their customer service and compassion is lackluster and I am a one and done customer I will be on a review tour of this business. It's not like my return would wreck them financially, a 30 dollar caftan. I wouldn't give them a star at all if I could.

I purchased a dress that was too big. Called customer service and told them I would be returning the dress but, ordering one in a different size. I asked the agent if the other dress did not fit would I be able to return both. NEVER, during our conversation did she say I would only receive Merchandise Credit. So, I accepted that fact. However, after I received the second dress it needed to be adjusted. I took it to the alterations shop. Before I could even get the dress on the feathers started falling off!! They have continued to fall off and this is before I could even wear it. When I called Customer Service and told them what was happening they responded with do you want to return the dress. My response to them was what do I wear in the meantime? I only had 3 days before the event. Their only resolution would be to return the dress and now I would have 2 merchandise credits to a merchant that I will only order from to use the merchandise credit that I have. So, as I attend the event I hope I won’t leave a trail of feathers.

This is the first time I order a dress from especially yours. While the dress fit fine, the sleeve was ripped and was cover up by the jacket. Very disappointing, that you would send and item that is ripped and non wearable. Then you return policy is outrageous!! You have to pay for returning the item when you already paid an unbelievable amount to have it shipped to you. I will never, ever order from this company again, I advise others to do the same.

Return an order that I purchase on delay payment, this was in August, wasn't told that I would be charged $31 dollars for this they make you pay for insurance but when you send it back it goes by certified mail, so why do they double bill you .

The product was to big, decided to send it back to exchange. Found out that the shipping is not free it will cost me $30.00 to ship back, not worth it. Very unhappy customer, will never order from you catalog again. WILLA TILMAN

As like many I see have experienced who charges you for a return that says postage free a fee of 34.99 and keeps billing you an never returned the desired merchandise after numerous phone calls an iwas a good customer please don't buy here an please E yours stop sending me catalogs an billing .e for an item I don't have pure sales robbery

Worst company practices ever. Buyer beware‼️ This is the only company I know of that charges you to send their stuff back .even after they included a postage return slip. Their clothes are NOT true to fit. The first size 18 I purchased fit perfectly so I ordered two more. I couldn't get the dress over my shoulders. Had to be a size 14 or less. It has taken 2 months to get my replacement .. absolutely unbelievable. Then they took my refund for the other dress and gave me store credit. I don't want their products. Stay away from this company..periodt‼️