Espíritu Travel レビュー 

207
•
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

Good suggestions on what to do and what to see in each area we visited. Hotels were good Two suggestions: the recommended Flamenco Show in Barcelona was short and a disappointment with regard to t... もっと見る

5つ星のうち5の評価

Karen and Beatrize were great to work with and listened well to our ideas for travel to Barcelona and surrounding areas. The App they use to share your travel plans is easy, well organized, fun to us... もっと見る

5つ星のうち5の評価

Marina was incredibly helpful in the planning of this trip to Portugal. She gave me great options that suited my family of five and the hotels she picked were beautiful. We were able to enjoy a 10 day... もっと見る

企業が回答しました

5つ星のうち4の評価

We had a great trip with Espiritu. Both our guide and driver were amazing - warm, knowledgeable and flexible. The tour covered Havana - both the old town and newer artistic areas. A day trip to Las Te... もっと見る

企業情報

  1. ツアー オペレーター
  2. ・
  3. 旅行代理店

当該企業による記述

Espíritu Travel is a boutique travel company with over 10 years of experience designing exceptional, custom-made journeys. We are a passionate team of travel experts with deep, firsthand knowledge of the destinations we offer, specializing in Spain, Portugal, Italy, and Morocco. We create tailor-made trips for independent travelers who seek meaningful, well-organized, and culturally rich experiences. Our approach is highly personal: we take the time to understand your interests, travel style, and priorities, then offer honest, insightful guidance and meticulously planned itineraries that allow you to travel with ease and confidence. Every journey we design is shaped entirely around you. Our role is to spark curiosity, inspire discovery, and reveal the soul of a destination—often through places, people, and stories that go beyond the expected. With Espíritu Travel, you experience each destination through a fresh, local lens and connect more deeply with its culture and character. We design custom travel experiences that may include culture, art, history, architecture, gastronomy, outdoor activities, and nature-based exploration. Our trips are ideal for independent travelers, couples, friends, and small private groups seeking authentic, off-the-beaten-track experiences without sacrificing comfort or quality. Sustainability is central to our vision. We are committed to responsible travel, creating trips that minimize environmental impact while maximizing positive contributions to local communities and local economies. Espíritu Travel operates from offices in the United States, Spain, and Italy, allowing us to provide seamless planning, personalized support, and insider expertise on both sides of the Atlantic and throughout Southern Europe.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

207件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.7

すべてのレビュー

(207)

過去12か月のレビュー数: 14件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Karen and Beatrize were great to work…

Karen and Beatrize were great to work with and listened well to our ideas for travel to Barcelona and surrounding areas. The App they use to share your travel plans is easy, well organized, fun to use, and has some local attactions listed in case you missed. We loved the castle hotel they found for us in Girona! I would hihgly recommend using them for your travel!

2026年9月18日
5つ星のうち5の評価

Spain 2026

Good suggestions on what to do and what to see in each area we visited. Hotels were good

Two suggestions: the recommended Flamenco Show in Barcelona was short and a disappointment with regard to the two dancers. The hotel in Ribes de Fraser had jacuzzi tubs, high sides, and very slippery which is not good for Seniors.

2026年8月29日
5つ星のうち5の評価

A great stay in Portugal!

Marina was incredibly helpful in the planning of this trip to Portugal. She gave me great options that suited my family of five and the hotels she picked were beautiful. We were able to enjoy a 10 day trip seeing beautiful sites and enjoying the Countryside due to her insight and travel expertise. Thank you!

2026年8月8日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Hi Cara, thank you so much for taking the time to leave such a wonderful review! Thank you so much for your kind words! It was a pleasure helping you plan your family’s trip to Portugal. I’m so glad you enjoyed the beautiful countryside, sights, and hotels, and that everything was a great fit for your family. It was wonderful to be part of your 10-day adventure! 😊 Warmest regards, Marina

5つ星のうち5の評価

Trip to Spain

We had an amazing experience working with our travel consultant, Raquel who planned our epic 15-day trip through Spain. She created an itinerary that perfectly matched our needs and interests, and everything went exactly as planned.
I was so grateful to fully enjoy the trip with my husband without worrying about booking, planning, or managing every detail. We visited Madrid, Barcelona, Seville, Córdoba, and Granada, along with several wonderful day excursions. One of the highlights was our visit to Doñana National Park.
All of our guides were excellent: knowledgeable, fun, and thoughtful. They went out of their way to make our experience special and even gave us great dinner recommendations along the way.
The hotels were exactly what we were looking for: boutique-style, full of character, and within walking distance of restaurants and local attractions.
The app they use was so helpful, all the information in one place!! Lots of ideas for our free time and recommendations for restaurants and tips, all our questions were answered promptly by one of the team members. Brillant!
The trip exceeded all expectations, and we highly recommend working with Raquel and Espíritu Travel.

2026年6月6日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Thank you, Martha, for taking the time to give us such a lovely review. We look forward to helping you with another trip in the future. Karin at Espíritu Travel

5つ星のうち5の評価

The trip of a lifetime.

The trip was unforgettable. Doing the Camino de Santiago was a long time dream of mine. Espiritu Travel partnered with Camino ways to design the perfect journey for me. The planning, the schedule, and the accommodations were excellent! Espiritu Travel always delivers great vacations!

2026年6月10日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Thank you so much for your wonderful 5-star review. It was truly a pleasure to help you plan your dream trip to walk the Camino.
Walking the Camino for 35 days is an amazing accomplishment, and we’re so happy to have been part of your journey. We look forward to helping you plan another unforgettable trip in the future.
Karin, Espíritu Travel

5つ星のうち3の評価

Overpriced and underwhelming

Overpriced and underwhelming. I travel abroad on vacation twice a year, so I know what to expect at what price. This trip was so-so. I do not think I will use them again for my next trip to Italy. Hotels were mostly from standard 4-star chains instead of boutique ones with local character. Quality of personal guides vary from very good to barely passable.

After receiving the response below from Karin at Espiritu Travel to the above review, Trustpilot allowed me to edit my review. So here are my comments on the response: I hope you realize I am not your competitor and that I have no ill will toward you. If anything, I was a potential repeat customer. Instead of the long defensive reply, had you simply asked (here or via personal email) what caused the mismatch in expectations and delivery, you might have received some feedback for future use. Anyway, wish you all the best.

2026年5月5日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Would have loved to have received feedback after your trip, but none came in until you gave us a three-star review two weeks later. Thank you for sharing your review. I would like to provide context on the hotelss, itinerary, guides & overall value of the trip. Each htl was selected to balance boutique atmosphere you requested with comfort, location, availability & price. In Madrid you stayed at 7 Islas a 4 star, family-owned (Rosa family) boutique htl so is not a chain htl. In Seville, H10 Corregidor Boutique Htl has a traditional Andalusian character & central location. While it is part of a htl grp many htl grps include boutique style properties within their portfolios This property was fully renovated in 2021 & features an Andalusian courtyard, a late 19th century wrought iron gate & ceramic tiles from 1929 world's fair SOHO Boutique Capuchinos in Córdoba is a boutique property with only 27 rooms privately owned. Htl Villa Oniria in Granada is privately owned has only 31 rooms & is housed in a restored 19th century mansion. In BCN Silken Gran htl Havana is a superior 4 star hotel privately owned by an individual so not a chain either. Hotel info was provided before anything was finalized & I can also see that you provided positive feedback & approved the htls In fact 1 of your comments was that SOHO Boutique Capuchinos in Córdoba is perfect & that the deluxe room is great . During the planning phase you also mentioned that you do not usually use many hotel services beyond sleeping & eating & that an 3 star hotel could also be suitable if 4 star hotels were too costly. This was taken into account when selecting your hotels. Raquel also addressed this during the planning process noting that hotel prices where higher in Sevile especially because of the Feria de Abril. The itinerary was created based on the interests you listed in your initial request including sightseeing, heritage sites, local culture & cuisine, flowers/birdwatching, places of historical & religious significance & museums. Your 15 day itinerary incorporated these elements throughout the trip including a day excursion to Doñana Nature Park, 1 of Spains most important birdwatching destinations. Regarding the guides, we have worked with them for many years & they have consistently received excellent feedback from past clients otherwise we would not continue working with them. Since it was not specified which guide you felt was “barely passable” I am unable to address that concern in more detail. I can see that during the 15 day trip we did not receive any messages from you indicating a problem with any of the guides. I would like to clarify the timing & pricing context. The period you traveled is considered high season in Spain not shoulder season May & September are among the busiest travel months of the year while March & November are considered shoulder season. In addition you traveled to Seville during Feria de Abril when hotel prices are considerably higher. You also mentioned previous trips in 2024 as a price comparison with the quote Raquel provided. Since 2024 travel costs have continued to increase rising by approximately 12-14 percent. In addition, the Santorini trip you mentioned as a comparison took place in April which is the shoulder season for that destination. As a beach destination Santorini typically has lower hotel rates in April when the weather is not yet ideal for beach. Spain is also considerably more expensive than Brazil which was the other destination you referenced However since we do not know the exact details of those itineraries including the types of hotels services transportation guides & activities included it is difficult to make a direct comparison or determine why you considered your Spain itinerary to be overpriced Your Spain trip included 23 separate services incl flights & train txts pvt transpor & almost all of your act pvt. These factors all contribute to the overall trip cost. Karin, Espíritu Travel

5つ星のうち5の評価

16 days in Italy

Our trip to Italy was wonderful!The itinerary was perfect. We enjoyed our time in Sorrento, Rome, Florence, Tuscany and Venice. It was just the right mix of busy and relaxing. Rita did a great job of taking our vague ideas and making them a reality. It really was seamless between transportation, hotels, tours and other activities. Our first flight was late arriving to Zurich so we missed our connecting flight. The app made it so easy to reach out to your staff who updated our pickup time for our driver. All of our plans in the app were very clear and easy to follow. I would not hesitate to use Espiritu again and will recommend you to our friends

2026年5月9日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Dear Christine, thank you so much for your kind words! I'm so glad you had a great time in Italy. It was a pleasure turning your ideas into a trip you truly loved, and I hope Italy is already calling you back! I look forward to planning your next adventure, and thank you for recommending us to your friends. It truly means the world to us. All my best, Rita, Espiritu Travel

5つ星のうち5の評価

Wonderful Experience in Spain!

Thank you Karen and team for your terrific travel planning for our visit to Spain. It was so pleasant to be nearly handsfree with trip planning, and made our travel all that much more incredible. From the hotel to restaurants and site seeing suggestions to the train travel, all was perfect! The app used to retrieve all of our travel plans and reservations is so easy to use and super convenient! If only I had your team by my side for our travels through Albania as well! Making and keeping track of all our reservations in each city, coupled with car rental, flights, what to do and where to go was very stressful to manage on our own. I have a gained a HUGE appreciation for the value of a Travel Planner! Can't wait for my next European adventure! Thank you Espiritu!

2026年3月26日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Keri, thank you so much for your kind words. It was truly a pleasure assisting you with your trip planning, and I hope everything went smoothly and stress-free. I would be delighted to help you again in the future. Karin and the Team at Espíritu Travel

5つ星のうち5の評価

We had an amazing time on our trip to Spain!

We had an amazing time on our trip to Barcelona and the island of Mallorca. Hector from Espíritu Travel took all of our preferences into account and planned everything perfectly—from hiking and biking to exploring Catalan culture and relaxing on beautiful beaches. I have to say, the Trips Plan app was fantastic. It provided clear directions, helpful suggestions, and even a chat feature in case we had any questions or ran into issues. Both of our hotels were excellent. In Mallorca, ours was nestled in a charming small bay that was simply stunning. We highly recommend Hector and Espíritu Travel for anyone looking to create a seamless and unforgettable travel experience.

2026年3月27日
自発的なレビュー
5つ星のうち5の評価

From start to finish

From start to finish, we had a great experience with every aspect of our trip. Hector was very helpful in planning the itinerary, providing options and responding to our questions and feedback in a very timely manner. Hector and the team planned every aspect from hotels, tours and transportation. They also proactively communicated with us throughout the trip. We had a wonderful experience throughout the entire process and would highly recommend their service!

2026年3月20日
自発的なレビュー
5つ星のうち5の評価

Amazing Spanish Holiday

What an incredible trip! Our specialist, Hector, and the Espiritu team did a fantastic job coordinating every aspect of our trip and making sure our wishes for great food, memorable activities, and iconic sights were fully realized.
Our drivers were outstanding. They made the long drives to and from our destinations truly enjoyable, sharing stories along the way and even teaching us a few language tips.
And our guides were exceptional, each one highly professional and engaging, going out of their way to adapt to our interests during the visits. Our trip to Spain would not have been the same if we had done it ourselves.

2026年3月2日
5つ星のうち5の評価

Trip of a Lifetime

We contacted Espíritu Travel to plan our 10th-anniversary trip to Portugal, and from the outset, the experience exceeded our expectations. Giorgia provided a wide range of thoughtful options and, after learning our preferences and dislikes, designed an itinerary that perfectly matched what we were looking for.
Every detail of the trip was seamless and memorable — from our wonderful guided walk in Lisbon and an unforgettable Fado dinner, to our fantastic driver who kept us entertained during our excursion to Sintra and our transfer to Porto, with beautiful stops along the way. Having consistent, reliable support throughout the trip made the experience feel effortless and personal with their app. The app contained so much helpful information, so we were able to make the most of each day.
The Espíritu Travel team checked in with us regularly to make sure everything was going smoothly and to answer any questions. When we encountered a minor issue at hotel check-in in Évora on a Sunday, we contacted the hotel, and it was resolved in under 5 minutes—an impressive level of responsiveness and care.
Our walking tour in Porto was excellent, and the thoughtful anniversary surprises arranged along the way made the celebration feel truly special. The team also provided a self-guided plan for Madeira which helped us discover some incredible sights at our own pace.

2026年2月15日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Thank you, Julianne (and Josh), for this wonderful review. I’m truly delighted to hear that your trip was a once-in-a-lifetime experience.
It was an absolute pleasure helping you plan this journey, and we would love to assist you again in designing another memorable adventure in the future.
Warmest regards,
Giorgia and the team at Espíritu Travel

5つ星のうち5の評価

Everything about our trip was beyond…

Everything about our trip was beyond amazing....The hotels in both Madrid and San Sebastian were perfectly located and our walking food tour with Diego was spot on. I highly recommend Espiritu....the communication and attention to detail is top notch.

2025年11月24日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Peter, thank you so much for taking the time to give us a review. It has been a pleasure to help you plan this special trip to Spain. I look forward to planning another trip for you in the future. Karin and the Team at Espiritu Travel

5つ星のうち3の評価

Canary Islands

We booked a trip to the Canary Islands and a bit disappointed in communciation. We were originally told that we would be picked up at our hotel for all activities but then after we arrived, instructed that we would have to take taxi to pick up locations for many of our activities. Pick up times at our hotel were incorrect for every activity except one. We arrived at designated pick up point for one activity and the bus never arrived. We were told that the bus was there but we think that we saw it drive away 5 minutes early and almost a block away from pick up point. For our last day, we were being picked up at hotel for a full day hike. We arrived outside of hotel and found that the pick up time on our itinerary was 30 minutes after the scheduled pick up time on driver itinerary. Fortunately they waited for us. We also found out that they had a completely different itinerary than what we were expecting. We were not hiking and actually did a beautiful drive around the island. The guides that we had on this trip were fantastic but the communication with Espiritu was terrible.

2025年10月13日
自発的なレビュー
Espíritu Travel ロゴ

Espíritu Travel からの回答

Hi Jill,

Thank you very much for taking the time to share your feedback about your trip. I appreciate you letting us know about your experience.

Your itinerary included a combination of private experiences and small-group tours. The private activities offered direct pick-up from your accommodation, while the small-group tours had designated meeting points clearly listed in your travel documents, along with Google Maps links to make navigation easier. Your original trip plan also included a transportation summary to clarify which transfers were included.

In the hope of making your logistics easier and supporting you in feeling more relaxed during your trip, we arranged complimentary hotel upgrades on both islands so that your accommodations would be closer to the meeting points for all your activities.

Regarding the pick-up times, all of the times listed in your itinerary were confirmed as accurate. I checked in with the guides for the activities that included hotel pick-up, and they shared that the times were correct and that the activities proceeded without any issues. I also did not see any mention of an incorrect time in our chat conversation during your trip. If it would be helpful for you, I’m happy to share the confirmation email from Canarias Nature Guides, which states that the pick-up time was 9:30 as stated on your travel documents.

The only concern that came to my attention was the missed pick-up for the Dolphin and Whale Safari in Gran Canaria. The meeting point and time were correct, and the driver/guide confirmed that the bus did stop at Centro Médico – Las Palmeras, though they did not see you at the designated spot. The provider expressed their apologies for the inconvenience and offered an alternative departure at 12:15 from the same location. I understand that this later departure didn’t work for you due to your other plans, and I’m sorry for the frustration this may have caused.

I’m really glad to hear that you enjoyed your overall experience, and I’m grateful for the kind words you shared about our guides. It means a lot, and I will gladly pass your appreciation along to them

Warm regards, Raquel & the Team at Espíritu Travel

5つ星のうち5の評価

Great experience in Italy!

We had a wonderful experience with Espíritu Travel when booking our recent trip to Italy. Our travel specialist, Manuela, was incredibly helpful during both the planning phase and during the trip itself. Communication was prompt and insightful. Manuela was able to curate an itinerary that was tailored to what we were looking for as a party of 5. During the trip we used the Trip Plans app, which made it very easy to see our schedule in full, names and contacts of our drivers/guides, and electronic tickets, etc. I would highly recommend Espíritu to anyone looking to book a visit to Italy!

2025年10月21日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Hi Ali,
Thank you so much for your lovely words! It was such a pleasure helping you and your family plan your trip to Italy. I’m so glad to hear that everything went smoothly and that you had a wonderful experience. I hope we can help you plan another unforgettable adventure for you and your family in the future!
Manuela, Espíritu Travel

5つ星のうち5の評価

Flexibility & Quality

There are two facets of our experience with Espiritu that really stand out: flexibility and quality.

The flexibility came in planning our trip. We were traveling with family, some of whom had tighter budget constraints than others. When our original estimate came in a bit higher than anticipated, the planning team was very helpful in suggesting/finding activities that could be cut while ensuring key foundational elements stayed intact.

And not only intact, but of the highest quality. We stayed at hotels in Porto and Lamego, both of which were exceptional. Our cruise up the Douro River was wonderful - the scenery was breathtaking. But the absolute highlight of our entire trip was the day-long tour of the Douro Valley which included a private boat tour, two wine tastings and a traditional lunch at a local restaurant. Our guide was personal and knowledgable, a delight to be with. The day was truly magical.

We do not have another trip in mind in the immediate future. But when we do begin planning, it is highly likely that Espiritu will be involved.

2025年10月13日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Dear Bob, thank you so much for your wonderful review! I’m so glad to hear that you had such a memorable experience in Portugal! It means a lot that you’d consider traveling with Espiritu again in the future. I’d be so happy to help you plan your next adventure whenever the time comes! All my best, Rita and the team of Espiritu Travel 🥰

5つ星のうち5の評価

Espiritu Travel planned a perfect vacation!

Espiritu Travel planned an amazing Italy experience for us as we celebrated our anniversary. They were very thoughtful when booking our trip - making it personal for what we wanted to see and experience in Italy. The hotels were perfect - beautiful amenities and well located within the cities we visited. Our travel specialist was friendly, knowledgeable and very responsive with any questions or concerns before and throughout the trip. I look forward to booking another trip through Espiritu!

2025年10月7日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Dear Malissa, thank you so much for your kind words! I’m so glad to hear that you had an amazing anniversary trip in Italy. It was truly a pleasure planning your journey, and I hope you and Kenneth created wonderful memories together. I look forward to staying in touch and helping you plan your next adventure in Europe! All my best, Rita and the Espiritu Travel Team 🥰

5つ星のうち5の評価

Our honeymoon trip to Italy was…

Our honeymoon trip to Italy was fantastic from beginning to end. The entire itinerary was well thought out, and everything went smoothly. Transfers, accommodations, and activities were all organized perfectly, which made traveling stress-free. Each stop flowed into the next without any issues, and we felt like the schedule gave us the right balance of sightseeing and downtime. Overall, we couldn’t have asked for a better-planned trip and would highly recommend this service to anyone considering traveling anywhere!

2025年9月8日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Hi Johny, thank you so much for your feedback! I’m so glad to hear you enjoyed your honeymoon in Italy. It was a pleasure working with you, and I hope you’ve created wonderful memories together. I look forward to helping you plan another adventure in the future! All my best, Rita 🥰 and team at Espíritu Travel

5つ星のうち5の評価

Exceeded our expectations

Exceeded our expectations! Absolutely will travel with and recommend Espiritu Travel. Our trip was organized on less than 3 weeks' notice and was flawlessly executed. We stayed at excellent hotels with top notch local guides and visited landmark and off the beaten path excursions from Rome to Capri to Amalfi to Venice to Milan. My son and I had the experience of a lifetime.
Thank you...

2025年8月4日
Espíritu Travel ロゴ

Espíritu Travel からの回答

Dear Sal, thank you so much for your kind words! It was truly a pleasure helping you plan your trip to Italy. I’m so happy to hear that your experience exceeded your expectations, it means the world to me! I hope we have the chance to work together again soon. All my best, Rita and the Espíritu Travel team

5つ星のうち5の評価

Fabulous 15 days in the Great Portugal

Our trip was really planned well, Thanks to Anita. She initially gathered all our desires and requirements which gave her full understanding of what would be best and suitable for our journeys including small details as well as accommodation, food, transportation and sightseeings.
For almost fifteen days, we experienced lot of fabulous adventures covering historical, cultural, oceanside and countryside.
Our journey wasn’t limited to sightseeing but included food testing and cooking sessions to complement our children with 1st time experience and impression that would stay in their memories for long time.
Both tour guides and support team had helped us with full knowledge, information, inquiry and feedback equipped with trip plan App granting mobile access to the support team at anytime and anywhere.

2025年7月18日
自発的なレビュー
Espíritu Travel ロゴ

Espíritu Travel からの回答

Dear Hesham, thank you so much for your review! It was truly a pleasure designing your family’s journey through Portugal. I'm especially glad you felt well taken care of by our amazing team of guides, and I’ll be sure to pass along your kind words to them.
Thank you again for trusting me with your family’s travel experience. I hope to help you explore more beautiful destinations in the future! Wishing you all the best! Anita and Espiritu Travel Team

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