Espíritu Travel レビュー 

Was originally going solo, but four friends wanted to go, and Karyn was very communicative and flexible. Our lodging was nice and the the family we stayed with (private room and bathroom) were wonderful. We enjoyed getting to know the family we stayed with (Arelia was great), as well as our tour guide, Eiser and our driver, William. In a complicated country, things went very well.

Great guides. We couldn't have done it without Carlos and Eiser. We did and saw so much!

Every service provided including hotels, tours, guides, and drivers were excellent. Espiritu Travel and Karin take the time to get to know you and tailor recommendations to meet your genuine interests and needs. This includes identification of excellent restaurants with vegetarian options, and a prompt response when a change was needed. Their attention to detail is exceptional. This is our second time working with the company and we will do so again.

I found the overall trip planning experience to be smooth. Marina revised my trip several times with no issue. The experiences selected were delightful, most of the hotels were top notch. My only hesitation in giving a full 5 star rating is the fact that I went on the trip thinking I could easily adjust the hotels and that did not turn out to be the case.

I don’t think I could’ve experienced Cuba any other way that with Espíritu. You really get a true sense of the country. One of the most beautiful parts was a stop (on the way to Viñales) when we visited Las Terrazas. My tour guide was one of the sweetest women ever, and I’ll always remember eating mangoes with her straight from the trees. Going by myself, I always felt very safe on the tours and the free moments. Cuba is not anything like I expected.

I felt that the overall service was as expected but would have a few comments that I think may be helpful in further improving the quality of service further. A key theme I note is the (lack of) attention to details eg:

1) your cover email to this survey makes reference to a trip to "Portugal" whereas it should have been "Spain." The same email address us as Leslie Haywood and Leslie Haywood. You have the complete details of my name and that of my wife and also my surname is mis-spelt - have informed Marina about this but your IT system would not allow for this change.

2) Train ticket for our San Sebastián to Madrid didn't have the seats allocation next to each other. Admittedly, we made a last minute change and may have been subject to availability but would have been nice if we were alerted to this earlier.

3) The name of our Madrid tour guide in the itinerary was stated as "Patricia" and as it turned out the correct name for the guide was "Letitia" - took us a while to connect but we eventually did!

These are not major issues but just thought we highlight these.

On the positive side,

1) ALL the 5 guides we had in San Sebastián, Granada and Madrid were excellent! Friendly and warm and we felt their genuine pride in what they do and for the culture and place.

2) Marina was very responsive to my queries and was always willing to help out e.g. checking on our potential mis-connection from Madrid to Granada, transport pick up for our transfer between Madrid Hotel to Airport.

Karin and her team were an absolute pleasure to work with. I felt like they really got to know me and my wife and took the extra time to make a dream vacation come true. It was always easy to get ahold of them, even when the pandemic hit and my trip got cancelled 3 times! While on my trip in Spain, they were able to make last minute changes for us, and gave plenty of amazing recommendations. I would definitely book travel with them again in the future and would tell anyone I knew to go with them. They definitely made this trip as pain free as possible. Best vacation I’ve ever been on, and I like to think I know how to plan vacations!

My mom, aunt, husband, and I took a 10 day long trip to Spain with Espiritu travel. All of the excursions planned were wonderful! From food tours to cultural activities, Karin found the perfect balance for my family’s interests. The ease with which we were able to travel, knowing everything was coordinated for us, made the trip flow even more seamlessly! We have already recommended Espiritu Travel to our friends and family, and plan to book a trip to Portugal with Karin in the future. Thank you so much for the unforgettable experience.

Great service and quick response time. Highly recommended!

We could not have asked for a better itinerary. We saw so much in such a short amount of time, yet had enough time to ourselves to explore.

Every guide was friendly and professional. It was like meeting a new friend in Portugal everyday.

Thank you so much for the very well thought of tour for us. I will definitely recommend you to my friends and family!

I cannot begin to sing the praise how well organized my trip Andalusia was, helped by Marina. Not only were her tips on what to do and where to go spot on, but her patience with my changes and e mails was admirable.

Our trip packed with lovely experiences feeling authentic and as local as it can be in high tourist season. I recommend having Espirtu as guideline so one does not fall too much the tourist traps and miss some cultural gems as well. A warm thank you to Marina

Mario was an exceptional tour guide. From pick up to drop off, he was thorough, friendly and easy going. We asked a million questions and he was always patient and concise. His guidance gave us a real understanding of the island.

Karin was very easy to work with and compiled a great itinerary.

Highly recommended

This is our 2nd visit to Cuba with Espiritu
Once again Carlos was our guide, he gives a very rounded view of Cuba taking us to both government restaurants & private ones showing us government shops & pharmacists & then to tourist shops & pharmacists
The difference is obvious by the either empty shelves or stocked shelves
We had an amazing time and each & everyone we met was informative & helped us understand how Cuba works. I particularly want to mention Rainier who took us on a nature trail & horse back riding- the only stables we saw who provided helmets for all riders with well looked after horses
The people are so humble& happy, even with evidence of queuing for food when it came into the shops
Only by going to Cuba on an educational tour can anyone begin to understand the lives they live
Staying in people houses is an interesting insight, every house was very clean, with good breakfasts of fruit, toast, eggs
Fruit juice- some houses are very good As passed down from grandparents to parents etc while an odd one is very basic - the people can only give what they have themselves & do willingly with such good heart- they are such proud, humble people
Who need us to support them by booking these educational tours with Espiritu Travel
They need our support which is why we have been twice in years

Cuba was an amazing experience! We felt welcomed and loved by the people. I felt a sister and brother connection, just like family. Jilian our guide is amazing! She was so informative and gracious. Roman the best driver and and guide. I loved the city of Havana and its history, music, and people. When we arrived at Las Terrazas it was paradise and Ida talked about the history and the land. The beach was a dream! The experience of being in Cuba made me want to go back and learn more about the people and the country.

We had an amazing week in Cuba. I've been there many times before but our guide, Carlós, was absolutely amazing: knew everyone, took us to interesting places we would never have found on our own, was flexible in our plans, was an amazing friend (and will be forever).

In the start of my Cuba trip plans, I contacted several tour companies from their website and Karin at Espiritu Travel was the only person to call me and ask how she could help me plan this special trip with my daughter. My daughter and I wanted to first enjoy one another while we had a hassle free adventure that allowed us to then focus on learning about Cuba. Our travel within Cuba was excellently coordinated with the best guide/driver...we loved him! Our casa particular home stay was just perfect. I highly recommend Espiritu Travel, go to Cuba, engage with the lovely people of Cuba, enjoy the music, cultural arts, countryside, and food.

Highly disappointed with the trip overall !! Our tour guide Oscar was amazing, we had a great time with him, so no complaints about him. Although, when taken all things into consideration with what was included or not included in our itinerary, we feel that we were EXTREMELY over charged to the point that at the end of our trip we felt frustrated and swindled!! The fact that the itinerary included a hiking excursion knowing my 78 year old mother would be joining us and the hike had numerous cliffs with absolutely no safety barriers is utterly disturbing. Other items that were supposedly included in our itinerary did not happen as well. I definitely will NOT be using this company again.

Wonderful trip. Better than expected. nice accommodations.
Our guides were friendly, knowledgeable and helpful in attending to our needs. Much included for a reasonable price.

As always, Karin came thru with a well organized trip and a good value for me to take my family back to Cuba.The guides and people were fantastic, as was the accommodations!

We had a great trip with Espiritu. Both our guide and driver were amazing - warm, knowledgeable and flexible. The tour covered Havana - both the old town and newer artistic areas. A day trip to Las Terrazas, a community located in a Biosphere Reserve, was a special trip. As mentioned in the description, there were unexpected snags along the way, but our guide was able to adapt our itinerary to accommodate them. We stayed in a Casa Particular and ate in local restaurants, and so felt we really were exposed to Cuba and its people.