Ordered from these guys a couple times and never had an issue. Until a few days ago, I did have an issue. I reached out to Customer Care and Arra was absolutely superb to deal with. The mistake was... ãã£ãšèŠã
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Bought Artisan Key83 Mid XXL. Arrived next day and well packaged. Easy to use website with nice features. Good to see a UK based vendor selling esports gear.
Bought 2 Artisan mousepads, plenty of mouse skates and grip tape from EsportsGear.uk, never had any problems with them. Products are fairly priced (especially when you consider stuff like the Art... ãã£ãšèŠã
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So I was researching mouses and saw lamzu was quite popular, and went to Esports Gear to buy one. Honestly felt abit risky buying from here as its unknown to me. However the customer service was on po... ãã£ãšèŠã
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One of my sets of keycaps was missing aâŠ
One of my sets of keycaps was missing a key this was very upsetting.
2025幎3æ9æ¥
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Esports Gear ããã®åç
Hey Jack,
Sorry to hear one of your keycaps was missing; thatâs definitely not what we want for anyoneâs experience!
Just a heads-up though, we didnât hear from you before this review. Weâre always happy to sort things out if they go wrong, but we need a chance to help first.
Drop us a quick email at customercare@esportsgear.uk with more information on the issue/what was missing, and we'll get you sorted :-)
Cheers,
Mark
Esports Gear ããã®åç
Hi Callum,
Thanks a ton for the review~ So glad everything worked out smoothly!
Enjoy your new gear,
Joanne
Product Review
Took way too long to deliver but other then that really great product
2025幎1æ31æ¥
Esports Gear ããã®åç
Hey Treq,
Thanks for your order and for leaving a review! :-)
I checked your shipment, and your order actually arrived two days earlier than the estimated delivery time we provided.
To confirm: you selected 'Free Royal Mail Untracked (4-5 Working Days)' delivery option; it was delivered ahead of schedule, not delayed.
I hope this clears up any confusion. Please feel free to email us if you have any other questions about your order: customercare@esportsgear.uk.
Happy gaming! ð€
Mark
Excellent customer service very helpful!
Excellent customer service extremely helpful if it wasn't for royal mail taking ages to deliver my order it would have gone off without a hitch... Mark who I spoke to in my emails with the shop was amazing kept me updated through the whole escapade with royal mail and made sure my items got delivered properly.
Safe to say I will be ordering again!
2025幎1æ6æ¥
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Esports Gear ããã®åç
Hi Daniel,
Thanks for the amazing review! Happy to hear you had such a great experience with our customer service.
Sorry about the Royal Mail delay, but glad we could sort it out for you!
If you ever need anything else, donât hesitate to reach out.
Happy gaming,
Joanne
Fast delivery and great product
Fast delivery and great product. keyboard was delivered within a couple of days of order and is amazing.
2025幎1æ2æ¥
Esports Gear ããã®åç
Hi Alex,
Thanks for the awesome review! Great to hear that the item exceeded your expectations and arrived quickly!
Feel free to reach out if you need anything else!
Enjoy your new gear,
Joanne
Esports Gear ããã®åç
Hey Chris,
Thanks for the review!
If you need anything else, just give us a shout.
Enjoy your new gear
Joanne
I haven't received my order.
Had some issues with my order but the customer support team helped me out and did a great job
2024幎12æ2æ¥
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Esports Gear ããã®åç
Hi Ace,
Thanks for the review! Sorry to hear about the hiccup with your order, but I'm glad our customer support team could help you out.
If you need anything else, just let us know. We're here to help!
Happy gaming,
Joanne
Esports Gear ããã®åç
Hi Kenny,
Thanks a ton for the awesome review!
Don't hesitate to give us a shout if you need anything else!
Enjoy your new gear,
Joanne
Esports Gear honoured my return andâŠ
Esports Gear honoured my return and sent me a replacement unit promptly after opening a ticket with them. Recommended
2024幎11æ7æ¥
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Esports Gear ããã®åç
Hi Hassan,
Thanks for sharing your experience. We're glad we could help and that you got your replacement quickly. Appreciate the recommendation~
Happy gaming!
Joanne
Great price great service need I sayâŠ
Great price great service need I say more.
2024幎11æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Esports Gear ããã®åç
Hi Mick,
Thanks for the shoutout! Glad to hear you're happy with our prices and service.
Feel free to reach out anytime if you need anything else!
Cheers,
Joanne
Esports Gear ããã®åç
Hi Andrius,
Cheers for the review! Awesome to hear the item met your expectations and got to you fast.
If you need anything else, we're here to help!
Happy gaming!
Joanne
Fast delivery and friendly
Fast delivery with product as advertised. Friendly customer service
2024幎10æ30æ¥
Esports Gear ããã®åç
Hi, Sam.
Thanks for the awesome feedback! It's great to hear everything went smoothly with your order and our team.
Enjoy your new gear!
Joanne
Top product, speedy delivery, well pleased.
2024幎10æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Esports Gear ããã®åç
Hi Neil,
Thank you for the awesome feedback!
We're thrilled to hear you're pleased with the product and delivery speed.
Happy gaming,
Joanne
Esports Gear ããã®åç
Hi Imran,
Big thanks for the feedback!
If you ever need anything else, feel free to reach out.
Enjoy your new gear,
Joanne
Been buying from these guys for 4 yearsâŠ
Been buying from these guys for 4 years or so now. Always happy with my order and arrives in very good time.
2024幎9æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Esports Gear ããã®åç
Hey Jack,
Thanks so much for sticking with us over the years!
We're glad to hear your orders always arrive on time and meet your expectations.
Enjoy your new gear,
Joanne
Quick delivery
2024幎9æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Esports Gear ããã®åç
Hi Ethan,
Thank you so much for taking the time to leave us a review!
If you ever need anything else, feel free to reach out.
Happy gaming!
Joanne
Great!
Ordered the wrong thing, emailed about it and order was updated within a few hours (This was at like midnight), received emails keeping me posted every step of the way. Fast, quick and efficient service. Overall great service and pricing. Will be shopping with again.
2024幎8æ23æ¥
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Esports Gear ããã®åç
Hi Alex,
Thanks so much for your review! Weâre happy we could help sort things out quickly and keep you updated along the way. Itâs great to hear you enjoyed our serviceâsee you soon!
Happy gaming!
Joanne
Esports Gear ããã®åç
Hiya,
Thanks a ton for the review! Itâs awesome to hear you loved our quick dispatch and selection
Enjoy your new gear! ð
Joanne
Great company for a niche hobby
great stock of niche esports stuff at a competitive price, delivered quickly, definitely will use them again!
2024幎7æ29æ¥
Esports Gear ããã®åç
Hi Tom!
Thanks for the awesome review! Thrilled you enjoyed our products and speedy delivery.
Can't wait to see you back.
Enjoy your new gear,
Joanne
Came days earlier than expected
Came days earlier than expected
2024幎7æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Esports Gear ããã®åç
Hey, Jack!
Awesome! We're happy to hear your order arrived early. Enjoy!
Happy gaming,
Joanne
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