Ordered from these guys a couple times and never had an issue. Until a few days ago, I did have an issue. I reached out to Customer Care and Arra was absolutely superb to deal with. The mistake was... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Bought Artisan Key83 Mid XXL. Arrived next day and well packaged. Easy to use website with nice features. Good to see a UK based vendor selling esports gear.
Bought 2 Artisan mousepads, plenty of mouse skates and grip tape from EsportsGear.uk, never had any problems with them. Products are fairly priced (especially when you consider stuff like the Art... もっと見る
企業が回答しました
So I was researching mouses and saw lamzu was quite popular, and went to Esports Gear to buy one. Honestly felt abit risky buying from here as its unknown to me. However the customer service was on po... もっと見る
企業が回答しました
4.8
優良
446件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
Excellent customer service. I preorder an item during Black Friday sales. Item then had a delay from supplier. Billy from customer services were sending me updates regularly, even offered for a game voucher for any inconvenience caused. Item arrived on time for Christmas. I have to say I was impressed how professional they were. Defiantly recommend this company.
2023年11月24日
自発的なレビュー
Esports Gear からの回答
Hey Elisavet,
Dealing with Black Friday madness and the supplier shuffle was a rollercoaster, but we’re stoked we got everything sorted for you by Christmas. Your review made our day!
If you ever need anything else or want to chat games, hit us up. Appreciate your support and recommendation!
All the best!
Joanne
Fantastic Speed
Fantastic Speed, ordered 2 days ago arrived today.
Impressive and secure packaging
A nice additonal gift of haribos
Will use again, 6/5 stars
2023年12月15日
自発的なレビュー
Esports Gear からの回答
Hey SpaceWlf,
Thanks for the review! It's great to hear that everything arrived quickly and securely.
Glad that you enjoyed the Haribos (who doesn't love them?) and that you're happy with your new gear.
Happy gaming!
Joanne
Great customer service!
Ordered multiple pieces of gear from the guys at EsportsGearUK over the last year and I just wanted to say that their customer service is excellent and have catered to any issues I've had quickly and efficiently. I had problems with my Pulsar X2H unit and the return and refund process was easy to complete. They are also very transparent with ETA on Pre-order products as some may be delayed due to supply chain issues. Overall great website.
2023年10月31日
自発的なレビュー
Esports Gear からの回答
Hey William,
Just wanted to say thanks for the review. It's always awesome to hear that our customer service is up to par. Glad that we were able to sort out any issues you had with the Pulsar X2H unit and enjoy your new gear!
Looking forward to seeing you again soon. Don't hesitate to reach out if you need anything :D
Cheers,
Joanne
Good all around
I wasn't expecting much because I haven't heard about them before, but overall, everything is good and I have no complaints.
2023年11月21日
自発的なレビュー
Esports Gear からの回答
Hey, Sir!
Glad to hear that everything is going well! Thanks for taking the time to leave a review; it really helps us out.
Enjoy your new gear!
Cheers,
Joanne
Good Good
Originally the headset was lost at the delivery address however the member of support I talked to was very professional and offered a new pair to be sent out. However, the headset was found and was delivered the next day way ahead of schedule. 10/10 would reccomend
2023年9月22日
自発的なレビュー
Esports Gear からの回答
Hey Ducky,
Thanks for leaving a review. It means a lot to us. Glad that we were able to get the headset out to you and that you're enjoying it.
If you ever need anything in the future, or have questions about our products, don't hesitate to reach out! We'll be happy to help.
Happy gaming!
Joanne
Esports Gear からの回答
Hey Ryan,
Thanks for leaving us a review. Much appreciated.
Hope you enjoy your new gaming sleeve, take care!
Billy
Esports Gear からの回答
Hey Ben,
Thanks for the review, and as always we very much appreciate the continued support 😍
Enjoy the new gear and take care.
Billy
Good
Good Price, fast and delivered at the date advertised. Good range of products as well. In general good experience.
2023年7月31日
Esports Gear からの回答
Hiya,
Thanks for taking the time to drop us a review, much appreciated.
Enjoy the new gear and take care.
Billy
really good service
if your uk based this place is really good i got skates from here in 2 days and i ordered the same once from amazon and took 2 weeks just buy your gaming stuff from here you wont regret it :P
2023年7月27日
Esports Gear からの回答
Hey Dale,
Thanks very much for the review, much appreciated.
Slowly but surely we will conquer Jeff Bezos and his Amazon empire 🙌😁
Hope you enjoy the new skates and take care.
Billy
Great Customer Service
Kept me informed about the delays with a preorder I made. The parcel was shipped out the day they received it.
Highly recommended
2023年7月24日
Esports Gear からの回答
Hey Ollie,
Thanks for sharing your EG experience, all feedback is welcome, so very much appreciated.
With pre-orders, delays can unfortunately happen, however we are glad it wasn't too long a wait, and we were able to get your gear to you as soon as possible.
Thanks again, enjoy the new gear and take care.
Billy
Esports Gear からの回答
Hey Martin,
Thanks for taking the time to drop us a review, much appreciated.
Enjoy the new gear and take care!
Billy
Fast delivery on great products
My order was delivered quickly, exactly as it was advertised and clearly had the safety of the product in mind when it was packaged. Everything from thought to purchase to delivery was smooth and easy
2023年7月14日
自発的なレビュー
Esports Gear からの回答
Hey Megan,
Thanks very much for the review, always appreciated!
Glad you were happy with the service, and hope you enjoy your new gear.
Thanks again and take care.
Billy
Esports Gear からの回答
Hey Luke,
Speedy delivery and bonus haribo ftw 🙌😍
Thanks for the review, enjoy the new gear and take care!
Billy
Esports Gear からの回答
Hey Sruthy,
Thanks for taking the time to drop us a review, much appreciated 🙌
Happy to hear your order arrived with you safely and on time. Enjoy!
Thanks again and take care.
Billy
Esports Gear からの回答
Hey Imogen,
Sorry to hear you haven't yet received your order. I've checked and can see that your most recent order was indeed delivered, however, it may have been a previous order you are referring to.
Our customer care team have reached out to you via email (worth checking spam/junk in case it landed there). If you can please reply to that email with the relevant order number we'll get you sorted right away.
Thanks!
Mark
Great service
Fast delivery, well packaged and the site had a large selection to choose from. Would definitely use again!
2023年7月2日
Esports Gear からの回答
Hey DR,
Thanks for dropping by and leaving us a review, much appreciated!
Very glad to hear you were happy with our service, hope you enjoy the new gear!
Thanks again and take care.
Billy
even though i got open box item it was…
even though i got open box item it was seemed in absolute mint condition vvvv happy with my item and the packaging and the delivery was a bit slow but i recived my item safe and sound in the end
2023年6月26日
Esports Gear からの回答
Hiya,
Thanks for sharing your EG experience with us, very much appreciated.
We always ensure our open box products are up to the standards of a brand new product, so we are glad to hear you are happy with it :)
We appreciate the feedback regarding the delivery time, unfortunately we are at the mercy of the couriers, and delays can happen from time to time, however we will take it on board as we are always looking to improve our service.
Thanks again, enjoy the new gear and take care!
Billy
Excellent service all around
Excellent service all around. Told me everything I need to know which left me with no questions unanswered, great company and will be a consistent customer.
2023年6月15日
自発的なレビュー
Esports Gear からの回答
Hey Ethan.
Thanks for sharing your EG experience with us, always appreciated!
Very glad to hear that you were happy with the service.
Thanks again, enjoy your new gear and take care!
Billy
esportsgear, the place for all your peripheral needs.
Ordered some mouse feet for my mices and theyre perfect. Delivery was prompt and service was execellent overall.
2023年6月24日
自発的なレビュー
Esports Gear からの回答
Hey Jimmy,
Thanks for stopping by and leaving us a review, very much appreciated :)
Glad you're gear arrived with you safe and sound, enjoy!
Thanks again and take care!
Billy
Great stuff smooth af haha
2023年6月11日
自発的なレビュー
Esports Gear からの回答
Hey Firm,
Thanks for taking the time to leave a review, much appreciated :)
Enjoy the new gear and take care!
Billy
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