Esports Gear レビュー 

Esports Gear からの回答

2023年4月12日

Hey Nabeel,

Thanks for review, much appreciated!

Glad your gear arrived with you safe and sound, enjoy!

Thanks again and take care.

Billy

Esports Gear からの回答

2023年4月12日

Hey Huzaifah,

Thanks for taking the time time to drop us a review, very much appreciated!

Enjoy your new gear and take care!

Billy

Esports Gear からの回答

2023年3月29日

Hiya,

Thanks for sharing your EG experience, and for the glowing review, very much appreciated!

Enjoy your new gear and take care.

Billy

Esports Gear からの回答

2023年3月29日

Hey MW

Thanks for taking the time to drop us a review, much appreciated.

Glad your order arrived with you safe and sound, enjoy!

Thanks again and take care.

Billy

Esports Gear からの回答

2023年3月29日

Hey Meathead :)

Thanks for glowing review, much appreciated.

Glad your order arrived with you early, and most importantly safely. Enjoy!

We will certainly be looking to expand our range of products, so you should expect to see more top gaming gear in the months to come :)

Thanks again and take care.

Billy

Esports Gear からの回答

2023年3月25日

Hi Rise,

Thanks for the review and for taking the time to leave feedback — we certainly take all feedback (positive or negative) seriously.

My sincere apologies for the hold up with your order — I understand the frustration when couriers delay orders and although we do everything in our power to ensure customer orders arrive in time, delays unfortunately can happen and are outside of our control.

I’ve checked in on your order and our customer care team had got back to you immediately regarding your enquiry and had arranged a replacement order to be shipped right away on Royal Mail’s fastest 24hr delivery service due to the delay with the original shipment. The replacement order was then delivered and you confirmed receipt which is great.

I can also see we sent you a free Steam game key as a gesture of goodwill, however, if you still have any concerns, please don’t hesitate to get back to us.

Sorry again for the inconvenience and I hope you enjoy your new gear and game! :)

Best regards,

Mark

Esports Gear からの回答

2023年3月20日

Hey Dan,

Thanks for taking the time to drop us a review. much appreciated.

Enjoy the new gear and take care!

Billy

Esports Gear からの回答

2023年3月10日

Hey Chris,

Thanks for sharing your EG experience with us. Very much appreciated :)

Glad you were able to find what you were looking for, enjoy the new gear!

Thanks again and take care.

Billy

Esports Gear からの回答

2023年3月10日

Hey Johnny,

Thanks for taking the time to drop us a review.

Very much appreciate you sharing your EG experience, we are certainly aiming to bring more niche brands not easily available within the UK, so it's great to hear a positive reception for these.

Thanks again, enjoy the new gear and take care!

Billy

Esports Gear からの回答

2023年3月1日

Hi Joe

Thanks for taking the time to drop us a review.

Glad your order arrived with you safe and sound, enjoy your new gear!

Thanks again and take care.

Billy

Esports Gear からの回答

2023年3月1日

Hi Baxter,

Thanks very much for the review, appreciated :)

Glad your order arrived with you safe and sound, enjoy!

Thanks again and take care

Billy

Esports Gear からの回答

2023年3月1日

Hi George,

Thanks very much for leaving us a review.

Delivery issues are a rare occurence, however they do happen from time to time, so we really appreciate your patience and understanding whilst we got you sorted out.

Thanks again, enjoy the new mouse and take care!

Billy

Esports Gear からの回答

2023年1月25日

Hey McNappa,

Appreciate you taking the time to share your EG experience with us.

Very glad to hear you were happy with the service, enjoy the new mouse :)

Thanks again and take care.

Billy

Esports Gear からの回答

2023年1月25日

Hey Jck,

Thanks for your order and taking the time to drop us a review, much appreciated!

Take care and enjoy the new gear.

Billy

Esports Gear からの回答

2023年1月25日

Hey Benny,

Thanks for sharing your EG experience with us, its very much appreciated and always great to hear feedback, good or bad. <3

Very happy to hear that you have had a great experience with us, especially in the Discord channel. As you mentioned, It's a very friendly environment and there's always someone around to help out if needed :)

Thanks again and take care!

Billy

Esports Gear からの回答

2023年1月13日

Hey Joe,

Thanks for the order and for taking the time to leave a review.

Firstly, I'm glad to hear that you're enjoying the product which is the main thing! :)

Your order was placed late evening on Christmas eve, however, our 2022 cut-off date for orders to arrive before January was the 21st of December at 4pm; as stated on our order confirmation emails, website and marketing from early December to avoid disappointment.

Any orders placed after this cut-off were earmarked to arrive on January 4/5th due to the couriers being closed for the holidays and not collecting orders. That said, and where possible, we did manage to expedite some orders as a goodwill gesture and were able to get them to customers early before the new year — this included yours.

I can see you successfully received the delivery before the new year which was a few days earlier than we had quoted on our website.

Lastly, regarding order updates: If you didn't receive update emails, it's worth checking your spam/junk folder in case your email provider incorrectly moved them there. But for future reference, you can also track your order at https://track.esportsgear.uk/ to stay up to date.

I hope that helps clear up any confusion, but please don't hesitate to reach out to customercare@esportsgear.uk if you do have any further questions though.

All the best and happy gaming!

Mark

Esports Gear からの回答

2023年1月25日

Hi Greg,

Thanks very much for taking the time to drop us a review, always appreciated :)

Take care and enjoy the new gear.

Billy

Esports Gear からの回答

2022年12月28日

Hi Jack,

Thanks for the awesome feedback, very much appreciated!

Take care and enjoy the new gear.

Billy

Esports Gear からの回答

2022年11月25日

Hi Qrexa,

Thanks for the review and for taking the time to leave feedback — we certainly take all feedback seriously.

I've checked in on your orders and can see that our payment provider has refused your payments due to suspected, suspicious activity. This is an automatic process and was flagged by the payment provider's security systems, and as such, your orders were instantly cancelled and payments were reversed back onto your account.

If the transaction is showing on your account, your bank has simply reserved the funds for now as it's expecting a request from our side. Since it hasn't passed our payment provider checks, it'll automatically cancel itself on your bank's side and will stop showing as pending within your account.

I'm afraid this process is outside of our control and is at the payment provider's discretion due to the 'high-risk' flags that were raised. It's worth speaking with your card provider/bank to check nothing unusual has been happening with your card/account.

Finally, I can see that our team have now spoken with you via email to make you aware of this, but if you do have any follow-up questions, please don't hesitate to reach out in the email thread.

Best regards,

Mark