Rose not intact (middle is falling out) & looks wilted already. This was supposed to be a Xmas present. EP have not responded to email & customer service telephone is a joke. On hold for over 10 mins... ãã£ãšèŠã
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My Mrs B absolutely loves your rose and she's going to treasure it for ever but she's scared to open the lid to smell it as she thinks it'll die so can you re assure her please. But again a beutifull... ãã£ãšèŠã
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From order to delivery, well within 48 hours. Items were wrapped in bubble wrap and were extremely well protected. What an amazing sight when I saw the roses, such a beautiful vibrant colour. Serious... ãã£ãšèŠã
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The wrong colour came I emailed and no response I phones twice phone cuts you off being on hold for 20 mins very disappointed After reading this reply you need to change your advertising for this... ãã£ãšèŠã
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Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
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4.0
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New baby boy and new home!
Found you just by chanceâŠso glad I did!
Thank you for this beautiful gift sent to my Son and my daughter in law a few days ago. Itâs so unusual and very special.
Many thanks.
2024幎10æ15æ¥
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Eternal Petals ããã®åç
Dear Lewis,
Thank you so much for your thoughtful review!
We're thrilled that you found us and chose our gift to celebrate your new baby grandson and your son and daughter-in-law's new home.
We're so happy to hear they loved it and that it added a special touch to such joyful moments.
Thank you again for your kind words, and best wishes to your family! ð
Best Wishes
EP Team
Eternal Petals ããã®åç
Hello Robert,
Thank you for your 5-star feedback! We're glad to hear that you found all the options and extras clearly displayed on our website.
If you have any questions or need further assistance, feel free to reach out. We're always here to help!
Best Wishes
EP Team
Beautifully presented rose in its clearâŠ
Beautifully presented rose in its clear box. I did order it to be delivered on what would have been my sonâs birthday but it arrived 2 days earlier.
2024幎9æ20æ¥
Eternal Petals ããã®åç
Hello Jacqui,
Thank you so much for your kind feedback and for being a loyal customer.
We're glad you loved the presentation of the rose. To ensure timely delivery on Royal Mail shipping method, we ship orders in advance to avoid any potential delays, so they often arrive on or before the expected date. For future orders, if you need the rose delivered on a specific date, we request you to select next-day delivery option to guarantee it arrives exactly when desired.
We truly appreciate your understanding and look forward to serving you again in the future! ð¹âš
Best Wishes
EP Team
Fabulous Roses. Trustworthy company
I have had several roses for my daughter all fabulous. On the last occasion the rose had been damaged in transit.
I contacted the company and sent pics. They sent out a replacement and my daughter was thrilled.
You can learn more about a company when things go wrong and I have to say a very good and trustworthy seller 5 stars
2024幎8æ16æ¥
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Eternal Petals ããã®åç
Hello Jane,
|
Thank you so much for your wonderful review and for being such a loyal customer!
We're so glad we could quickly resolve the issue and that your daughter was thrilled with the replacement rose. We truly appreciate your understanding, and your kind words mean a lot to us.
Itâs always our priority to make sure every experience is a positive one, even when things donât go as planned.
Thank you again for your trust and support! ð¹âš
Best Wishes
EP Team
Itâs so lovely Iâm going to order aâŠ
Itâs so lovely Iâm going to order a blue one for my daughter who lost her baby last Sep love them x
2024幎9æ19æ¥
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Eternal Petals ããã®åç
Hello Julie,
Thank you so much for your kind words.
We're truly sorry for your daughter's loss, and we hope the blue rose brings her comfort and peace during this difficult time.
If you need any assistance with your order or have any special requests, please don't hesitate to reach out.
Sending our best wishes to you and your family. ð
Best Wishes
EP Team
Delivered to the wrong person and onâŠ
Delivered to the wrong person and on the wrong date first and the the second time delivered on the wrong date again
2024幎8æ28æ¥
Eternal Petals ããã®åç
Hello Jon,
Upon checking, we see that the order was placed using Royal Mail 48 as the shipping method. When the order is placed using Royal Mail 48 we ship the order in advance to match the delivery date. We don't guarantee the delivery date for Royal mail. We request you to please place the order using DPD/DHL next working day option in future so that we can deliver the order on exact date.
Best Wishes
EP Team
There was no problem with the timing
There was no problem with the timing, but the glue at the bottom of the flowers didn't hold, causing them to fall apart when they arrived.
2024幎9æ2æ¥
Eternal Petals ããã®åç
Hello Matt,
Please accept our apologies for the inconvenience.
We've resolved your issue via chat. Please let us know if you need any further support.
Best Wishes
EP Team
Very poor product arrived broken
Very poor product arrived broken. No replies to emails and I spent twenty minutes trying to get someone to answer the phone.
Now contacting credit card company. Will not recommend these people to anyone.
2024幎8æ23æ¥
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Eternal Petals ããã®åç
Hello Banconsdozen,
Please accept our apologies for the inconvenience.
We request you to please contact us on our email support@eternalpetals.com so that we can look into it and help you out.
Please be assured that we're always here to help you.
Best Wishes
EP Team
Eternal Petals ããã®åç
Dear Rebecca,
Thank you for your wonderful review! We're delighted that you love your Eternal Petals rose and that it met your expectations for quality and appearance.
If you have any questions or need further assistance, please don't hesitate to reach out.
Enjoy your beautiful rose! ð¹âš
Best Wishes
EP Team
Just had one delivered to my daughterâŠ
Just had one delivered to my daughter for her 40th birthday.
She was absolutely delighted with it.
Easy to order and great delivery.
2024幎8æ5æ¥
Eternal Petals ããã®åç
Dear Belinda,
Thank you for your lovely review!
Weâre so happy to hear that your daughter loved her Eternal Petals rose for her 40th birthday. Itâs wonderful to know that you found the ordering process easy and the delivery great.
If you need anything else, weâre here to help.
Thank you for choosing us for such a special occasion! ð¹ð
Best Wishes
EP Team
Beautiful x great customer service
Beautiful x great customer service. Will use again!
2024幎7æ23æ¥
Eternal Petals ããã®åç
Dear Stephanie,
Thank you for your lovely review!
We're delighted to hear that you found our service beautiful and that you had a great experience with our customer service.
We look forward to serving you again in the future. If you need any assistance, please don't hesitate to reach out.
Thank you for choosing us!
Best Wishes
EP Team
Birthday Gift
Start to finish easy to use website order and payment was simple and delivery took place as requested 5 stars.
2024幎7æ22æ¥
Eternal Petals ããã®åç
Dear Mr. Roberts,
Thank you for your fantastic review!
We're delighted to hear that you found our website easy to use and that the ordering and payment processes were simple. We're also glad that the delivery met your expectations. Your 5-star rating means a lot to us.
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing us!
Best Wishes
EP Team
Eternal Petals ããã®åç
Dear Valerie,
We're so happy to hear that you loved our product and service.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
damaged rose in box cant find addressâŠ
damaged rose in box cant find address to send it back waste of 36 pounds
2024幎7æ17æ¥
Eternal Petals ããã®åç
Hello Carol,
Please accept our apologies for the inconvenience.
We've resolved your issue via email. Please let us know if you need any further help.
Best Wishes
EP Team
Wonderful
Ordered this as a last minute surprise as just an appreciation gift for my wife.at 8 am this morning, arrived 20:00 this evening super impressed. Beautiful rainbow rose. Was finding it difficult to find the perfect last minute gift, on a rare day off. And this immediately caught my eye. As a rare poster on Facebook, she's posted it on there, and others are asking where to get it. So hopefully a few more buyers sent your way. Well deserved. Great find on amazon, she's over the moon, beats chocolate. It got the smile I was hoping for. Awesome.
2024幎7æ22æ¥
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Eternal Petals ããã®åç
Hello Carly,
Thank you so much for your wonderful review!
We're thrilled to hear that the rainbow rose brought a smile to your wife's face and made her day special. It's great to know that we could help you find the perfect last-minute gift.
We truly appreciate you spreading the word and recommending us.
If you need anything else or have any questions, please don't hesitate to reach out.
Thank you again for choosing us!
Best Wishes
EP Team
The company took money from my bankâŠ
The company took money from my bank account without my authority for an order I did not make - then told once order dispatched company will not cancel order or give a refund - have had to phone bank to get a new card and they are blocking the company - so no I am not happy and will never use Eternal Petals.
2024幎5æ29æ¥
Eternal Petals ããã®åç
Hello Joan,
Upon checking, we see that you have selected yearly subscription plan on 26 May 2023 at 10:22 pm when you first placed the order.
As the subscription was selected hence the order was repeated and shipped to you. As the order was already in transit we'd not be able to cancel the delivery.
However, As per your request we have already cancelled the subscription on the first day of contact i.e Thu 5/30/2024 3:02 PM.
Please reach out to us if you need any further help.
Best Wishes
EP Team
Fast and quality service
Received my order the next day, kept updated with notifications about my order, couldn't fault the service at all.
2024幎6æ3æ¥
Eternal Petals ããã®åç
Dear Kevin,
We're so happy to hear that you loved our services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
I purchased my mother a rainbow roseâŠ
I purchased my mother a rainbow rose about 2 years ago and itâs only just starting to wilt she adores her rose so purchased her a replacement and also purchased a rose for a friend as a wedding gift 5 stars all round
2024幎5æ31æ¥
Eternal Petals ããã®åç
Dear Jay,
Thank you so much for your wonderful review!
We're thrilled to hear that your mother adored her rainbow rose for so long and that you've come back to purchase a replacement as well as a wedding gift for a friend. It means a lot to us that our roses have been a cherished part of your special moments.
We appreciate your continued support. If you need anything else, please don't hesitate to reach out.
Best regards,
EP Team
As a first time user I had some trepidation
As a first time user I had some trepidation, but in the end the experience was excellent. The roses arrived on time in perfect condition with all the correct packaging, and most importantly, the recipient was delighted. Thank you, Eternal Petals.
2024幎5æ29æ¥
Eternal Petals ããã®åç
Dear Nicholas,
Thank you so much for your wonderful review!
We're delighted to hear that your first experience with us was excellent and that the roses arrived on time and in perfect condition. It's fantastic to know that the recipient was delighted with them.
We truly appreciate your trust and look forward to serving you again in the future. If you need anything else, please don't hesitate to reach out.
Best regards,
EP Team
The rose is great I have it with myâŠ
The rose is great I have it with my late Wife Dorothy on her ashes and with her photograph. So thank you very much for this lovely rose â€ïžâ€ïžâ€ïž
2024幎5æ23æ¥
Eternal Petals ããã®åç
Hello Douglas,
Thank you so much for your touching review. We're deeply honored that our rose holds such a special place with your late wife Dorothy's ashes and photograph.
Your kind words mean a lot to us, and we're grateful to have been a part of this meaningful tribute.
If there's anything else we can do for you, please don't hesitate to reach out. Thank you again for sharing this with us.
Best regards,
EP Team
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