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Etihad Holidays レビュー 

81
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TrustScore 5段階評価の4.5

4.4

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5つ星のうち3の評価

The booking process is very easy to use. There is a wide selection of hotels but the overall experience left a bitter aftertaste. First of all, the instructions to find the transfer could have b... もっと見る

5つ星のうち5の評価

Great service from Etihad holidays. Everything very easy and happened exactly as they said it would. We booked a package including hotel, flights and transfers. All great quality. Would definitely boo... もっと見る

企業が回答しました

5つ星のうち5の評価

We recently booked a holiday through Etihad Holidays from London to Abu Dhabi. At first I was a bit skeptical due to the negative reviews but we had a very positive experience, including our first fli... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazing Holiday can’t thank the staff of Villa Park for looking after us especially Purna who treated us every day with such a happy smile

企業が回答しました

企業情報

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Etihad Holidays について

当該企業による記述

Etihad Holidays offers luxury package holidays from the UK to some of the world's most sought-after destinations. Operated by Capital Holidays, part of the ADNEC Group, a leading international tourism, events and hospitality organisation, we combine expert travel planning, exceptional value and outstanding customer service to create unforgettable holidays.

Whether you're dreaming of the stunning beaches of the Maldives, the vibrant culture of Abu Dhabi, the tropical beauty of Mauritius and the Seychelles, or unforgettable escapes to Thailand, Sri Lanka and Dubai, our carefully curated package holidays make luxury travel effortless.

Every holiday is designed with flexibility in mind, allowing you to tailor your trip to suit your needs. With ATOL-protected package holidays, low deposits from just £50 per person, and a dedicated UK-based customer support team, you can book with complete confidence.

We partner with some of the world's finest hotels and resorts to offer a carefully selected collection of luxury escapes, family holidays, all-inclusive resorts, romantic getaways and tailor-made travel experiences. Whether you're celebrating a honeymoon, planning a family adventure or simply looking for your next luxury escape, we're here to make every journey exceptional.

Why travellers choose Etihad Holidays

• Operated by Capital Holidays, part of the ADNEC Group

• Luxury package holidays to the world's most desirable destinations

• ATOL-protected holidays for complete peace of mind

• Low deposits from just £50 per person

• Flexible holiday packages tailored to your needs

• Handpicked luxury hotels and resorts

• Exclusive holiday offers and exceptional value

• Expert UK-based customer support

Discover premium holidays, outstanding service and unforgettable travel experiences with Etihad Holidays.

Why Book with Etihad Holidays?

当該企業による記述

Luxury Holidays at Exceptional Value
Book with confidence thanks to ATOL & ABTA protection, low £50 per person deposits, flexible package holidays and carefully selected hotels in the world's most desirable destinations.

Book with Complete Confidence

Every package holiday is ATOL & ABTA protected.

Your peace of mind comes first. Every package holiday booked with Etihad Holidays is fully ATOL protected and backed by our ABTA membership, giving you financial protection and trusted support before, during and after your trip. You can book knowing your holiday is in safe hands.

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Book Your Holiday with Confidence

Exclusive holiday deals with ATOL & ABTA protection

4.4

優良

TrustScore 5段階評価の4.5

81件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 28%に回答しています

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4.4

すべてのレビュー

(81)

過去12か月のレビュー数: 77件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Flawless service

We had two Etihad flights to Male via Abu Dhabi from Heathrow. Everything was on time and the service was excellent.
We last saw our luggage at Heathrow at check in and didn’t see it again until Male. Superb. No issues both ways.
Will definitely fly with Etihad again.
Thank you

2026年10月17日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Nina,

Thank you for your lovely feedback. We’re delighted your flights to and from Malé via Abu Dhabi went smoothly and that you enjoyed the excellent service along the way.

We hope to help you plan another holiday soon!

Best wishes,
The Etihad Holidays Team

5つ星のうち5の評価

Holiday was lovely

Holiday was lovely - but I felt the staff on the emirates flights were rude and miserable, and very unhelpful. We wanted to upgrade asked 3/4 times and they never came back to us.

2026年10月10日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Sam,

Thank you for your feedback. We’re delighted you had a lovely holiday, but sorry to hear that the service on your Emirates flights fell short of your expectations, particularly when your requests about upgrading went unanswered.

We appreciate you sharing your experience and hope to welcome you back for another holiday soon.

Best wishes,
The Etihad Holidays Team

5つ星のうち5の評価

Excellent

The whole process was fantastic from start to finish - booking, communication, flights, transfer and hotel. Highly recommend Etihad Holidays

2026年10月16日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Maureen,

Thank you for your lovely feedback and recommendation. We’re delighted that everything from booking and communication to your flights, transfer and hotel made for a fantastic experience.

We look forward to welcoming you back for another holiday!

Best wishes,
The Etihad Holidays Team

5つ星のうち5の評価

Easy to book

Easy to book, good price. Great flights, transfers and hotel

2026年10月17日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Sally,

Thank you for your lovely feedback. We’re pleased you found booking easy and enjoyed great value, along with your flights, transfers and hotel.

We hope to welcome you back for another holiday soon!

Best wishes,
The Etihad Holidays Team

5つ星のうち5の評価

Great holiday and smooth transaction…

Great holiday and smooth transaction and communication with eithad holidays

Will defo use again

2026年10月17日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Ralston,

Thank you for your lovely feedback. We’re delighted you had a great holiday and found the booking process and communication smooth throughout.

It’s wonderful to hear you would book with us again, and we look forward to helping you plan your next getaway!

Best wishes,
The Etihad Holidays Team

5つ星のうち5の評価

Brilliant trip

Smooth efficient friendly service from start to finish.

2026年10月8日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Julie,

Thank you for your lovely feedback. We’re delighted you had a brilliant trip and enjoyed smooth, efficient and friendly service throughout.

We hope to welcome you back for another holiday soon!

Best wishes,
The Etihad Holidays Team

5つ星のうち4の評価

Expedia themselves were excellent however…

Expedia themselves were excellent. However the whole experience was not! When I book and pay extra for a certain seat on the plane, I do not expect people who have not paid that extra amount to just be allowed to swap to the more expensive seats. Transfers from hotel to were very good, on time and comfortable. 1st hotel excellent service, restaurants a bit limited, a lot of stains on the mattress! 2nd hotel was beautiful as was the beach, however although I understand there will be children at the hotel, I do expect some thought for people without children. There was little control over badly behaved children in public areas. Was given incorrect bed allocation in room however this was resolved after paying a further £560! Overall the holiday was enjoyable. Staff excellent with one exception!

2026年9月28日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Yvonne,

Thank you for your feedback. We’re pleased you enjoyed your holiday overall and appreciated the staff and comfortable transfers.

We’re sorry to hear about the concerns with your flights and hotel stays, particularly the room allocation and additional charge. Our team will contact you directly to discuss these points further.

Kind regards,
The Etihad Holidays Team

5つ星のうち5の評価

The ease of booking

The ease of booking
The flight times where amazing and both initial and connecting flights where on time and in rushed to meet.
The resort was sensational and the cost was more than reasonable.

2026年10月11日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Stephen,

Thank you for your lovely review. We’re delighted you found booking easy, your flights went smoothly and the resort was sensational. It’s great to hear you felt your holiday offered such good value.

Thank you for choosing Etihad Holidays. We look forward to welcoming you back again.

Kind regards,
The Etihad Holidays Team

5つ星のうち4の評価

Second visit to Rixos

Returned to the Rixos Abu Dhabi after a fantastic first stay although it seemed to have lost its spark. The isla bar we enjoyed last visit was closed with the only alternative for a pre/post dinner drink being the antidote, which was fine but freezing and full of smokers. I didn’t like to hang around the buffet restaurant for too long as it was chaos with kids roaming free & a queue for others waiting on tables. The Hashi restaurant was stunning!! Highly recommend, actually on par with Zuma which we paid a small fortune for. One thing which really set the hotel back was a lack of orientation at check in. I had to ask for a list of amenities & restaurants opening times/ cuisine. We often saw pool exercise, heard there was entertainment the previous night etc without knowing any of this was happening. We also saw floating sound bath being set up but were told it was fully booked - I didn’t know how anyone was seeing this on a timetable let alone how to book it. I think more can be done here to make for a wholesome stay, especially when it’s too hot to venture far and when booking all inclusive you expect some activities or entertainment. Etihad holidays in general are also a bit disorganised which I remember from last time - having to request a link to pay for our holiday, requesting information, requesting details about transfers etc. whilst they were extremely quick in responding, it should be automated.

2026年10月10日
5つ星のうち4の評価

Transfers included which was great.

Booking experience was good apart from not being able to use the Autumn offer as it kept saying I’d already used it. Couldn’t contact customer services so went ahead and booked a slightly cheaper room only to get a phone call as soon as we had booked which seemed strange. Very pleased with the transfers that were included and the messages from the rep . Hotels great and location was knows as been there before.

2026年10月9日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Mrs Booth,

Thank you for your review. We’re pleased you enjoyed the hotel and appreciated the included transfers and messages from our representative.

We’re sorry for the difficulties you experienced when booking. Our team will contact you directly to discuss your feedback.

Thank you for choosing Etihad Holidays. We hope to welcome you back again.

Kind regards,
The Etihad Holidays Team

5つ星のうち5の評価

Great value for money holiday

Great value for money holiday, which was exactly as described.

2026年10月8日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Brian,

Thank you for your five-star review! We’re delighted your holiday was exactly as described and offered great value for money. We hope to welcome you back for another holiday soon.

Best wishes,
The Etihad Holidays Team

5つ星のうち5の評価

Great holiday experience with Etihad Holidays

Booked through Etihad Holidays, I had an amazing relaxing few days on Yas Island and Etihad Holidays were great!
Booking was super easy with a great choice of options. Everything went smoothly from landing, meeting the rep through to return. As a solo female traveller the free airport to hotel transfer and vice versa appealed to me and the drivers were lovely. My rep messaged me via WhatsApp offering help with organising any trips etc All in all I had a great experience with Etihad Holidays and would definitely use them again and recommend them.

2026年10月7日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Ms Bellew,

Thank you for your wonderful five-star review! We’re delighted you enjoyed a relaxing break on Yas Island and that everything went smoothly from booking through to your return.

It’s lovely to hear that the included airport transfers, friendly drivers and support from your representative helped you feel well looked after throughout your trip.

Thank you for recommending us. We look forward to welcoming you back for another holiday soon!

Best wishes,
The Etihad Holidays Team

5つ星のうち4の評価

Easy check in

Easy check in. Great choice of hotels. Ability to purchase extra seats so you have more space would prefer more choice to the meals offered n board

2026年10月7日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Lewis,

Thank you for your lovely review. We’re pleased you enjoyed our choice of hotels and that check-in went smoothly. We also appreciate your feedback about the onboard meal selection and the option to purchase extra seats for more space.

We hope to welcome you back for another holiday soon.

Best wishes,
The Etihad Holidays Team

5つ星のうち5の評価

5 Star

Thoroughly enjiyed

2026年10月5日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Paul,

Thank you for your five-star review! We’re delighted you thoroughly enjoyed your holiday and look forward to welcoming you back again soon.

Best wishes,
The Etihad Holidays Team

5つ星のうち5の評価

A wonderful ATOL-protected Maldives holiday with exceptional personal service

My wife and I booked our entire Maldives holiday as a package through Etihad Holidays, including our Etihad Airways flights from London Heathrow via Abu Dhabi and our stay at Hotel Riu Atoll.

One of the main reasons we chose a package holiday was the peace of mind that comes with having everything arranged together, along with ATOL protection. We wanted a well-organised, relaxing holiday without the complications of booking flights, accommodation and transfers separately.

We had a fantastic time in the Maldives. Hotel Riu Atoll was beautiful, with stunning surroundings, excellent food and exceptionally friendly staff. We also celebrated our wedding anniversary during our stay, and the special room decorations, lovely dinner and anniversary cake were wonderful touches that made the occasion even more memorable.

The most impressive part of our experience with Etihad Holidays was the personal assistance we received at Malé Airport on our return journey. When we arrived on our domestic flight, a representative from Etihad Holidays was waiting for us. She personally guided us to the international check-in area, kindly helped with my wife's luggage and stayed with us throughout the process. Her warmth, professionalism and attention to detail made everything feel so much easier. It was a genuinely thoughtful service that we will remember.

Our return journey via Abu Dhabi went smoothly, and our checked luggage arrived safely at London Heathrow.

There was just one minor disappointment regarding payment rewards. Although we paid for our Etihad Holidays package using an American Express card, the transaction did not qualify for the enhanced Membership Rewards points we had hoped to earn. Clearer information about how package bookings are processed and whether they qualify for additional card rewards would be helpful.

However, this did not take away from what was an excellent holiday. We were very pleased with the overall experience, particularly the personal assistance at Malé Airport, and would happily consider booking with Etihad Holidays again.

Thank you for helping us create such wonderful memories!

2026年10月4日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Wojciech,

Thank you for your wonderful review. We’re delighted that you and your wife enjoyed your Maldives holiday at Riu Atoll and that the thoughtful anniversary touches made your stay so memorable.

It’s particularly lovely to hear how well our representative looked after you at Malé Airport. Personal service makes such a difference, and we’ll be pleased to share your kind words with our team.

Thank you also for your feedback regarding American Express rewards. We understand your disappointment and appreciate your suggestion for clearer information.

We look forward to welcoming you both back for another special holiday.

Warm regards,
The Etihad Holidays Team

5つ星のうち5の評価

Fantastic flight love the bid option…

Fantastic flight love the bid option for upgrades

2026年10月2日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Josephine,

Thank you for your lovely five-star review! We’re delighted you enjoyed your flight and liked the option to bid for an upgrade. We hope to welcome you back for another holiday soon.

Kind regards,
The Etihad Holidays Team

5つ星のうち5の評価

First class experience from booking to…

First class experience from booking to hotel

2026年9月29日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Mr Locke,
Thank you for your lovely five-star review. We’re delighted you enjoyed a first-class experience, from booking through to your hotel stay.
We look forward to helping you plan your next holiday.
Kind regards,
The Etihad Holidays Team

5つ星のうち5の評価

Lovely Beach Rotana…

Excellent holiday hotel but flight standards need improving

2026年9月10日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Mr Brotherton,

Thank you for your five-star review. We’re pleased you enjoyed your holiday at Beach Rotana, although we’re sorry the flight experience fell short of your expectations.

We appreciate your feedback and hope to help you plan another holiday soon.

Kind regards,
The Etihad Holidays Team

5つ星のうち5の評価

Never used Eithad Holidays before

Never used Eithad Holidays before. But they were very organised. Once we had paid all the relevant items were confirmed and details sent to us. Pick from and to the airport was effortless and the free desert safari was a wonderful add on.

2026年9月25日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Mr White,

Thank you for your wonderful five-star review and for choosing Etihad Holidays for the first time. We’re delighted everything was well organised, your airport transfers were effortless and the complimentary desert safari was a highlight.

We look forward to helping you plan your next holiday.

Kind regards,
The Etihad Holidays Team

5つ星のうち5の評価

Our First Holiday To Dubai…

We booked our recent trip to stay on both the QE2 & at the Miramar Al Aqah Hotel Resort. Both venues were superb. Service & the hospitality was exceptional & the organisation was faultless. I would have no hesitation of booking with Etihad Holidays again. First Class Service allround.

2026年9月30日
Etihad Holidays ロゴ

Etihad Holidays からの回答

Dear Ms West,

Thank you for your lovely five-star review. We’re delighted you enjoyed both the QE2 and Miramar Al Aqah, and that you were so pleased with the hospitality, service and organisation throughout your holiday.

It’s wonderful to hear you would book with us again. We look forward to helping you plan your next holiday.

Kind regards,
The Etihad Holidays Team

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