The booking process is very easy to use. There is a wide selection of hotels but the overall experience left a bitter aftertaste. First of all, the instructions to find the transfer could have b... もっと見る
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Great service from Etihad holidays. Everything very easy and happened exactly as they said it would. We booked a package including hotel, flights and transfers. All great quality. Would definitely boo... もっと見る
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We recently booked a holiday through Etihad Holidays from London to Abu Dhabi. At first I was a bit skeptical due to the negative reviews but we had a very positive experience, including our first fli... もっと見る
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Amazing Holiday can’t thank the staff of Villa Park for looking after us especially Purna who treated us every day with such a happy smile
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企業情報
Etihad Holidays について
当該企業による記述
Etihad Holidays offers luxury package holidays from the UK to some of the world's most sought-after destinations. Operated by Capital Holidays, part of the ADNEC Group, a leading international tourism, events and hospitality organisation, we combine expert travel planning, exceptional value and outstanding customer service to create unforgettable holidays.
Whether you're dreaming of the stunning beaches of the Maldives, the vibrant culture of Abu Dhabi, the tropical beauty of Mauritius and the Seychelles, or unforgettable escapes to Thailand, Sri Lanka and Dubai, our carefully curated package holidays make luxury travel effortless.
Every holiday is designed with flexibility in mind, allowing you to tailor your trip to suit your needs. With ATOL-protected package holidays, low deposits from just £50 per person, and a dedicated UK-based customer support team, you can book with complete confidence.
We partner with some of the world's finest hotels and resorts to offer a carefully selected collection of luxury escapes, family holidays, all-inclusive resorts, romantic getaways and tailor-made travel experiences. Whether you're celebrating a honeymoon, planning a family adventure or simply looking for your next luxury escape, we're here to make every journey exceptional.
Why travellers choose Etihad Holidays
• Operated by Capital Holidays, part of the ADNEC Group
• Luxury package holidays to the world's most desirable destinations
• ATOL-protected holidays for complete peace of mind
• Low deposits from just £50 per person
• Flexible holiday packages tailored to your needs
• Handpicked luxury hotels and resorts
• Exclusive holiday offers and exceptional value
• Expert UK-based customer support
Discover premium holidays, outstanding service and unforgettable travel experiences with Etihad Holidays.Why Book with Etihad Holidays?
当該企業による記述
- Luxury Holidays at Exceptional Value
- Book with confidence thanks to ATOL & ABTA protection, low £50 per person deposits, flexible package holidays and carefully selected hotels in the world's most desirable destinations.
Book with Complete Confidence
Every package holiday is ATOL & ABTA protected.
Your peace of mind comes first. Every package holiday booked with Etihad Holidays is fully ATOL protected and backed by our ABTA membership, giving you financial protection and trusted support before, during and after your trip. You can book knowing your holiday is in safe hands.
連絡先
Book Your Holiday with Confidence
4.4
優良
77件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 28％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The organisation and communication was…
The organisation and communication was really good.
All the transfer where perfectly on time.
2026年9月28日
Etihad Holidays からの回答
Dear Mr Allison,
Thank you for your five-star review. We’re delighted you were pleased with the organisation and communication, and that all your transfers arrived right on time.
We look forward to helping you plan another holiday soon.
Kind regards,
The Etihad Holidays Team
Terrible service appalling it felt like…
Terrible service appalling it felt like staff couldn’t be bothered serving us !!!
2026年9月27日
Etihad Holidays からの回答
Dear Mrs Woods,
We are truly sorry to hear about your recent holiday experience and that you felt let down by the service you received. This is concerning to us, and we would welcome the opportunity to understand what happened.
A member of our service centre team will be in touch with you shortly to discuss your concerns.
Kind regards,
The Etihad Holidays Team
I have now travelled three times in two…
I have now travelled three times in two years with Ethiad and honestly the service is spot on. From pricing to quality their service I cannot fault.
2026年9月26日
Etihad Holidays からの回答
Dear Mr Shabbar,
Thank you for your wonderful five-star review and for choosing us for three holidays in two years. We’re delighted you’ve been consistently pleased with our pricing, quality and service.
Your continued support means a great deal to our team, and we look forward to helping you plan holiday number four!
Kind regards,
The Etihad Holidays Team
No customer care or communication
Communication was so poor it felt as though the holiday was a scam! Failure to respond to emails, failure to provide adequate information, key information provided in German and not put right upon request. no customer care or service.
2026年9月23日
Etihad is the best, recommend 100%👌
We are extremely pleased with the service provided by Etihad Holidays. The standard of service was exceptionally high from start to finish. The staff were professional, responsive, and genuinely helpful throughout our journey.
Even when there were changes to our plans, we were contacted in good time and kept fully informed. Every issue was handled quickly, smoothly, and professionally, which gave us great peace of mind.
Thanks to Etihad, we were able to enjoy a wonderful and stress-free holiday. We truly appreciated their attention to detail and the excellent customer service we received.
We highly recommend Etihad Airways with complete confidence and would definitely choose them again for our future travels! ✈️❤️
2026年9月9日
Etihad Holidays からの回答
Thank you for your wonderful five-star review and recommendation. We’re delighted our team’s helpful service and timely communication gave you peace of mind, particularly when your plans changed.
It’s lovely to hear you enjoyed a stress-free holiday. We look forward to welcoming you back for your next trip.
Kind regards,
The Etihad Holidays Team
Abu Dhabi
We had an amazing experience in Abu Dhabi and absolutely loved our stay at The Ritz-Carlton, which was probably the nicest hotel we have ever stayed in. Abu Dhabi itself was wonderful, and we thoroughly enjoyed our holiday.
Unfortunately, the flights were the one disappointing part of the trip. Although the Etihad staff on both flights were lovely and very friendly, we were surprised that there was no Bluetooth connectivity available on either flight. We had expected this to be available on a long-haul service and found it disappointing that we couldn’t connect our own headphones.
We were also surprised that no amenity kits were provided on either long-haul flight. Given the length of the journey, we had expected at least a basic kit to be provided.
The headphones supplied on board were also far too large for us and were uncomfortable to use. This made watching films difficult, as the headphones didn’t fit properly and kept moving.
Overall, we had a fantastic holiday and the staff themselves were excellent, but the inflight entertainment and amenities were not what we expected from a long-haul Etihad experience. We hope this feedback is useful, as these are relatively small things that would make a big difference to the overall passenger experience.
2026年9月18日
Etihad Holidays からの回答
Thank you for your five-star review and thoughtful feedback. We’re delighted you had a fantastic holiday in Abu Dhabi and that The Ritz-Carlton was such a highlight.
We’re sorry the onboard headphones, connectivity and amenities fell short of your expectations, although it’s lovely to hear the cabin crew were friendly and helpful. Thank you for explaining how these details affected your flight experience.
We hope to help you plan another wonderful holiday soon.
Kind regards,
The Etihad Holidays Team
The choice we made of destination and…
The choice we made of destination and hotel for a short break was great.
However feel that the airline seats should be prebooked with the holiday especially as free seats are not available even on 24 hour check in. We were allocated seats on the 3rd last row of the aircraft. Absolutely not satisfactory.
2026年9月23日
Etihad Holidays からの回答
Thank you for your review. We’re pleased you enjoyed your choice of destination and hotel for your short break.
We’re sorry you were disappointed with the seating allocation and the options available at check-in. We understand how this affected your flight experience and appreciate your feedback about including seat selection within the holiday booking.
Kind regards,
The Etihad Holidays Team
Would recommend 100%
The company was great to deal with. Took the stress out of everything
2026年9月16日
Etihad Holidays からの回答
Dear Mr Price,
Thank you for your five-star review and recommendation. We’re delighted you found us great to deal with and that we helped take the stress out of your holiday.
We look forward to helping you plan your next getaway.
Kind regards,
The Etihad Holidays Team
Lovely hotel with friendly staff
Lovely hotel with friendly staff. Room and view was great. I know Abu Dhabi is still growing, but it would have been good to have been advised of building works very close to the hotel with work starting before 8am.
2026年9月16日
Etihad Holidays からの回答
Thank you for your review. We’re pleased you enjoyed the hotel, your room and the view, and that the staff made you feel welcome.
We’re sorry the nearby building works disturbed your stay, particularly with work starting early in the morning. We understand you would have appreciated advance notice and thank you for bringing this to our attention.
Kind regards,
The Etihad Holidays Team
The hotel is fabulous but some of the…
The hotel is fabulous but some of the restaurants were closed or running reduced service .the fruit stand and the noodle bar were not operating at all .
This was not only inconvenient but also we paid quite a bit more than last year when everything was open ,how does that work?
This wasn’t communicated out to us until we had paid in full and therefore couldn’t change
The flight out was brilliant,but unfortunately I left my Bose headphones on the plane ,guess what ,they were never found in the lost properties flight back was terrible,the staff just couldn’t be bothered and did unacceptable things like changing rubbish bags in the aisle and continuing serving food with the same gloves on
Sorry ,but Etihad are not in the same league as emirates
2026年9月21日
Etihad Holidays からの回答
Dear Mr Francis,
Thank you for sharing your feedback. Although we’re pleased you thought the hotel was fabulous, we’re sorry the restaurant closures and reduced service affected your enjoyment. We understand your disappointment with the dining options available during your stay.
We’re also sorry to hear about your lost headphones and the disappointing return flight. We take the hygiene concerns you have raised seriously.
We will arrange for a member of our service team to contact you directly to discuss your concerns and review these matters in more detail.
Kind regards,
The Etihad Holidays Team
We had a great holiday
We had a great holiday, the flight was on time and got us there and back safely. The Ritz Carlton grand canal Abu Dhabi was an amazing place to stay and I hope to go back in the future.
2026年9月20日
Etihad Holidays からの回答
Dear Rob,
Thank you for your lovely five-star review. We’re delighted you had a great holiday and that The Ritz-Carlton Abu Dhabi, Grand Canal was such an amazing place to stay.
We’d love to help you plan a return visit when you’re ready.
Kind regards,
The Etihad Holidays Team
This was our first holiday booked with Etihad holidays.
This was our first holiday booked with Etihad and it definitely will not be our last. Everything was perfect from start to finish.
The initial booking via website was so easy and straightforward. The communication leading up to our holiday was exemplary.
Our holiday experience far exceeded our expectations.
The flights , both outbound and inbound were brilliant. Our hotel accommodation was first class. Everything about our experience was amazing.
Both my partner and I would like say a special thank you to Etihad holidays for providing us with such an amazing time.
2026年9月19日
Etihad Holidays からの回答
Dear Mr Marsh,
Thank you for your wonderful five-star review and for choosing Etihad Holidays. We’re delighted your first holiday with us exceeded your expectations, from the easy online booking and communication to your flights and hotel stay.
Your kind words mean a great deal to our team. We look forward to helping you and your partner plan another amazing holiday.
Kind regards,
The Etihad Holidays Team
Etihad Holidays からの回答
Dear Allan,
Thank you for your five-star review and for continuing to choose Etihad Holidays. We’re delighted you’ve been pleased with our service each time.
We look forward to helping you plan your next holiday.
Kind regards,
The Etihad Holidays Team
Food on the plane wasn’t very nice and…
Food on the plane wasn’t very nice and the entertainment on the plane was not good
2026年9月18日
Etihad Holidays からの回答
Dear Mrs Wood,
Thank you for sharing your feedback. We’re sorry the food and inflight entertainment did not meet your expectations. We take your feedback seriously and appreciate you bringing this to our attention.
We hope you enjoyed the rest of your holiday and would be pleased to welcome you back for another holiday in the future.
Kind regards,
The Etihad Holidays Team
Comfortable seats and timely boarding
Comfortable seats and timely boarding. The food is good quality, served nicely with good options. Hosts are very busy and do not offer sufficient drinks during the long flight
2026年9月8日
Etihad Holidays からの回答
Dear Gen,
Thank you for your review. We’re pleased you enjoyed the comfortable seats, timely boarding and quality of the meals.
We’re sorry you felt drinks were not offered frequently enough during your flight. We take your feedback seriously and appreciate you sharing your experience.
We hope you enjoyed your holiday and look forward to welcoming you back in the future.
Kind regards,
The Etihad Holidays Team
Equal Treatment - Some updating required
The one airline that I find treats all guest equally irrrespective of cabin class.
I have experience Economy & Business so can report with real experience. However the removal of extra space forward cabin on the A380 was a shame and a Premuim class cabin I am sure would be welcomed.
Some economy seats are now tired with less support.
2026年9月15日
Etihad Holidays からの回答
Dear David and Wendy,
Thank you for your five-star review. We’re pleased you’ve felt equally well looked after in both Economy and Business.
We take your feedback about seat comfort and cabin options seriously and appreciate you sharing your experience.
We hope you enjoyed your holiday and would love to welcome you back for another trip.
Kind regards,
The Etihad Holidays Team
Excellent experince
Excellent experince from start to finish, completely satifisfied with all elements, would certainly book again.
2026年9月13日
Etihad Holidays からの回答
Dear Michelle,
Thank you for your wonderful five-star review. We’re delighted you were completely satisfied with every element of your holiday, from start to finish.
It’s lovely to hear you would book with us again, and we look forward to helping you plan your next getaway.
Kind regards,
The Etihad Holidays Team
Overall a disappointing and stressful experience
There was significant lack of communication with the holidays team, and we had to contact them about the most basic things. The airplane tickets were late to be issued, and we had to email twice about it. Transport from airport to hotel was never communicated to us despite us asking, which created significant confusion and stress at the airport(this was despite us asking through multiple emails). We will choose a different provider next time. I do not recommend Etihad holidays, overall a disappointing and stressful experience.
2026年9月12日
Etihad Holidays からの回答
Dear Mr Abdelaziz,
Thank you for sharing your feedback. We’re very sorry for the disappointing communication and the stress you experienced when trying to obtain your flight tickets and airport transfer details. We understand how frustrating it was to have to follow up repeatedly for essential information.
We take your feedback seriously. We will arrange for a member of our service team to contact you directly to discuss your experience and review what happened.
Kind regards,
The Etihad Holidays Team
Awsome service
2026年9月11日
Etihad Holidays からの回答
Dear Elliot,
Thank you for your five-star review! We’re delighted you were pleased with our service and look forward to helping you plan your next holiday.
Kind regards,
The Etihad Holidays Team
Great experience with Etihad Holidays
Great experience with Etihad Holidays! The booking process was smooth and straightforward. Would definitely book with them again! ✈️🌴🥂
2026年9月10日
Etihad Holidays からの回答
Dear Bijal,
Thank you for your lovely five-star review. We’re delighted you had a great experience and found the booking process smooth and straightforward.
We look forward to helping you plan your next holiday!
Kind regards,
The Etihad Holidays Team
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