etrailer レビュー 

Ordered and paid for parts on May 26, parts were not in stock. Parts came in a few days later, could not seem to get them shipped out. Talk to three different people, email, chat and phone. No one could seem to get the part shipped out. 4 days after in stock they were shipped I received then 3 days later. One part was left out and was not shipped , had to call back. Third part was now shipped, 3 days later I got it. This went on from May 26th till June 13th. Everyone there was nice but no one could seem to get anything moving. If you can find the part somewhere else, especially if it is not in stock, I would not recommend ordering from etrailer. Maybe I just had a bad experience but it took way too long to get what I needed. Also, in there tracking system, the dates kept changing to show on time arrival, lol. I normally never give bad reviews because I work in the real world and things do happen, but I thought this was worth mentioning.

Had an awful experience with etrailer, placed an order on 5/11 and 2 months later they keep pushing out delivery to November 2026. No one offered alternative, no solution. They kept stringing me along with well, maybe we have parts coming in soon. I have missed half the paddleboard season because of their inept customer service. Find somone else. Order 124665671, so its valid and real.

Order #124665671
Placed On: 5/11/26
Ship Status: On Order
Estimated Ship Date: 11/5/26
Estimated Delivery Date: 11/9/26

Jameson C got back with a quick and accurate list of what I needed.
Always great service with eTrailer !

Nick from E-trailer, did a great job for and set me up the Kuat piston SR. Delivery was successful and installation was simple.

I bought ten lock cylinder protection caps from etrailer that turned out to not meet my needs. I tried to contact them about 6 times by calling the number they provided on the package, but they never answered. I sent them an email about this matter using the email they provided on the package, but they never answered. While they have good reviews on Trustpilot, they are NOT a company I'll ever do business with again.

Upon receiving an etrailer product I discovered how lame it truely was I called to return it. They claimed to return it would cost as much as I paid for it to arrive! Obviously, they know their product was worthless! How lame can a corporation, or in this case an e commerce be!

The company is incompetent and sent out a hitch reciever that ripped through the box causing the powdercoat to chip and scratch off every time the box was handled. I contacted the company and they sent out another reciever and packed it the same way even though I requested that it be packed properly. This one had the same damage and im done with them at this point. Im shipping both of them back and going with another company who cares.

The response was exactly what I needed. I was able to use that information to inspect my brakes and order what I needed. Products are on the way and I’m confident they will work.

Heather answered my questions. I was able to find a great product that you don’t offer to convert my existing fridge to full electric, either 12v or 120v. That solves my fit issues and is much cheaper than a new $5000 Norcold. JC Refrigeration, you should carry their Indiana designed, manufactured, and installed(optional) products.

Answered all of my questions! Was very knowledgable.

I was going to give 'four stars' because it took several days for James to get me an answer. To be fair, James was waiting on Lippert for a response so he could give me 100% accurate information.

I appreciate the support.

John

What a complete disaster. I ordered a bed cover for my truck. One part came. One was missing. This was weeks ago. Every attempt to get a status resulted in a meaningless email exchange with apologies and nothing concrete. Still have no idea if and when I am going to get it, and I am heading out of town for a month. This company is a complete joke.

I liked that I was given the actual factory specs on the wire as well as justification for why that spec was chosen - a very thorough answer. I liked that the expert offered to engage with a follow up question. What I didn't like was probably no fault of e-trailer...when I googled my question about wire size I learned that 4-way harnesses come in 14 or 16 gauge wire and 14 is the better choice. I only found one supplier that had 14 gauge and e-Trailer doesn't offer that choice. I also did not like that Curt doesn't just list wire size in there online specifications. I was frustrated that it took 5 days to get an answer. I needed to make a quick decision so I ordered the harness from another source before I received the experts answer.

The information is trustworthy. Makes getting space bearing and brake parts easy.

Heather was very helpful in answering my questions about RV Travel Trailer rated bicycle carriers / racks for rear frame mounted 2 inch hitch receivers. She took time to help me find a bike rack that can accomodate 2 bikes with baskets and fenders as well as clear the trailer's bumper mounted spare tire. Thank you Heather!

Worst "Overnight Shipping" Experience I've Had in 72 Years — Cost Me $150 + 4 Campground Days
I ordered a trailer hitch part from etrailer while traveling from Arkansas to Montana. I was parked at a campground between Council Bluffs and Sioux City and needed the part to continue my trip.
Amazon had the exact part for less than half the price with free shipping, but delivery was Thursday. etrailer showed it "in stock," so I paid more than double the Amazon price plus nearly $150 for overnight shipping because I could not afford to wait.
Here’s what actually happened:
1. First "overnight" lie: On Tuesday morning I checked my order. It had only shipped that morning and UPS now showed Thursday delivery. So much for overnight.
2. Second "overnight" lie: My rep, Neil W., assured me another part would be sent overnight. Wednesday morning I checked tracking: Thursday delivery again, "by 9:00 PM." UPS confirmed it was never shipped overnight and only etrailer could fix it.
3. Ghosted when it mattered: I tried Neil W. again — no response. Called customer service, left urgent messages. Nothing. Zero callbacks while I'm stranded paying for 4 extra campground nights.
The math: I paid 2x the part price + $150 "overnight" fees to get the same Thursday delivery date Amazon offered for free. Except now I’m also out 4 days of campground fees, fuel, and vacation time.
The most frustrating part: Not the delay. Stuff happens. It’s paying a premium for "urgent" service, watching them fail twice, and then getting complete radio silence when you ask for help. If you can’t do overnight, don’t sell it. If you screw up, answer the damn phone.
etrailer turned a 1-day problem into a week-long problem and charged me extra for the privilege.
Verdict: If you actually need a part quickly, go literally anywhere else. "Overnight" here means "maybe Thursday if you’re lucky and we feel like answering." One star is generous.

Gwendelyn was very helpful and the follow up was appreciated, additionally she recommended a solution that I would not have thought about.

I reached out to them about a hitch that would fit my sprinter van with the rear step. They were quick to respond to sell me a trailer hitch that didn't actually fit my sprinter van. After I installed it I sent pictures of the hitch touching and blocking the exhaust system which didn't seem to surprise them at all, Their response was that I need to modify the exhaust system for the hitch to fit. I would not have bought the hitch if I had known I would have to spend more money to modify my exhaust system than the hitch cost. Knowing they knew I would have to do this before selling me the hitch "that fit" feels pretty dishonest.

Worst customer service ever... The company canceling my order.
I put my order in. My checking account reflected the $531.91 payment pending. Two days later the pending amount dropped from my account. I went to the website and it said that one of the items I had ordered was not in stock. So I adjusted my order with an item in stock. I was instructed to confirm this through my email. I did. I then received an email saying it had been confirmed. I came back to my email later to find another one saying it hadn't been confirmed. Then e-trailer sent me a message asking if I still wanted it. I said yes. He adjusted my order and said okay. The next day I received a message saying my payment needed to be reverified. I tried to re-verify it and it would not let me. The next day I received a duplicate message from another person saying that my payment needed to be verified. I went to the website and found that my entire order had been canceled. The cart had been emptied. I tried to reestablish my payment information and reorder, the website would not let me. I called the 800 number and I cannot speak to anyone (I now do not have a pending order). I tried to email and my email was sent back.

You need to deliver when promised.
When someone has to pay for delivery they expect to receive it by then. First and Last time ordering from etrailer.com.