Eurocamp レビュー 

Eurocamp からの回答

2026年5月11日

Hello Emma,

That is exactly what we love to hear.

We know that waiting on hold is the last thing you want to do when you're busy, so we’re thrilled our team could get back to you quickly. It’s wonderful to know that our staff's dedication to finding exactly what you needed made such a difference to your experience.

Thank you for the lovely feedback and choosing to book with us, we’ll be sure to share your kind words with the team!

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年5月12日

Hello Larisa,

It is wonderful to hear that we hit the mark for you.

Knowing that our reception staff made such a great impression really makes our day, being professional and friendly is exactly what we aim for. There is nothing we love more than hearing that a customer is already planning to holiday with us again.

Thank you for the lovely feedback, and we look forward to welcoming you to Playa Montroig next month.
Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年5月11日

Hello Linda,

Thank you for your review. It is good to hear that you found communication with us easy. Booking your holiday should be easy and exciting and we hope you and your family have an amazing time at Zaton when you go. Not long now!

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年5月11日

Hello,

That is exactly what we love to hear.

We know that waiting on hold is the last thing you want to do when you're busy, so we’re thrilled our team could get back to you quickly. It’s wonderful to know that our staff's dedication to finding exactly what you needed made such a difference to your experience.

Thank you for the lovely feedback, we will be sure to share your kind words with the team.

Have a wonderful time at Almafra later on this year.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年5月11日

Hello,

We are happy to hear that you had a very good experience. It's great to know you appreciated our staff and their service. Thank you for your feedback.

We hope your getaway to Internacional de Calonge is everything you’re hoping for and more.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年5月11日

Hello Natasha,

It is absolutely wonderful to hear that your first family adventure in September 2025 was such a success.

There is nothing we love more than welcoming back first-time guests for their second trip. It’s a real privilege to be part of your growing family holiday traditions, and we are so glad you chose Vilanova parc for your next getaway.

Thank you for the lovely feedback, we’re just as excited as you are. We hope your second holiday is every bit as magical as the first.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年5月11日

Hello,

It is so wonderful to hear that Laura in our Cork office made such a fantastic impression.

We are lucky to have her on the team, being "super" and easy to deal with is exactly the kind of service we want our customers to experience. We’ll be sure to pass your kind words directly to her and the rest of the Cork team, she will be delighted to know you’ll be asking for her next time.

Thank you for sharing your experience, and we look forward to welcoming you to Bella Italia very soon.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年5月11日

Hello,

It is absolutely fantastic to hear that you had such a consistent experience across the board.

Speaking to three different operators and finding every single one of them extremely helpful is exactly what we strive for. Our team loves sharing their advice and assistance to make sure your holiday plans are spot on, so we’ll be sure to pass your kind words along to everyone.

Thank you so much for the high recommendation, it means a lot to us. We can’t wait to welcome you to camping Eden in Italy, it truly is a beautiful parc.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月18日

Hello,

Thank you for sharing your feedback with us. Please accept our apologies for the confusion regarding your separate family bookings.

We understand the initial worry it must have caused to be informed that your holiday was not booked. This is certainly not the seamless experience we aim to provide, and we are sorry for the concern this situation created.

We are, however, very pleased to hear that our advisors were able to provide the necessary assistance and resolve the matter with the correct family allocation to ensure that your holiday plans are now clear and secure.

We look forward to welcoming you with us.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年5月11日

Hello,

It’s wonderful to hear that you’ve made us your go-to for the last five years.

Whether you’re exploring a new country or switching between our smaller, peaceful parcs and the larger, action-packed ones, we’re thrilled that we’ve been able to provide so many great experiences for your family. There’s nothing we love more than being part of your annual traditions.

Thank you so much for your loyalty and for sharing your experiences, it means the world to us. Here’s to many more years of adventure! See you at Cambrils Park Resort in June.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年5月11日

Hello,

Thank you for your review.

We know that when you have questions about your holiday, you want answers right away. Our team takes great pride in being knowledgeable and understanding, so it is wonderful to know that their expertise helped make your experience a smooth one.

We hope you have a brilliant time on your upcoming trip to Norcenni Girasole Village and we can't wait to see you there.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月18日

Hello Elaine,

Thank you for sharing your feedback with us regarding your recent stay. Please accept our apologies for the issues you were faced with upon your arrival.

We are very sorry to hear that the bedding you had requested directly with the parc was not waiting for you, particularly as you were traveling with three children on a late flight. It is also disappointing to hear that you found the kitchenware in an unsatisfactory condition and that you felt the response from our representative was not sufficiently apologetic. This is certainly not the level of service or cleanliness that we expect for our customers.

Regarding the cost of the bedding, we offer linen as an optional extra to ensure we can cater to all budgets, as many of our customers prefer to bring their own to keep holiday costs lower. However, we understand your frustration regarding the price point and your feeling that these items should be included. We value your feedback on this matter, as it helps us review our service offerings for future seasons.

Your review has been passed on to our Customer Relations Team and they will be in touch to discuss your stay with you in further detail.

Thank you for your time.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月18日

Hello,

Thank you for sharing your feedback with us regarding the neighbouring accommodation charges.

We understand your perspective regarding the cost, particularly given that you have made three separate bookings with us. We would like to clarify that we apply a charge for specific location requests because, in order to guarantee that families are placed directly next to one another, we often have to leave surrounding nights unsold to ensure that those specific units remain vacant for your arrival date.

While we appreciate your feeling that a single charge should suffice, the fee is applied to each individual booking to cover the logistical requirements and the potential loss of availability for each unit involved.

We value your loyalty and hope that, despite this disappointment, you and your family have a wonderful time enjoying Atlantic Club Montalivet together. We look forward to seeing you there.

Kindest regards,

Your Eurocamp Team