Eurocamp レビュー 

Eurocamp からの回答

2026年4月18日

Hello,

Thank you for sharing your feedback with us regarding the neighbouring accommodation charges.

We understand your perspective regarding the cost, particularly given that you have made three separate bookings with us. We would like to clarify that we apply a charge for specific location requests because, in order to guarantee that families are placed directly next to one another, we often have to leave surrounding nights unsold to ensure that those specific units remain vacant for your arrival date.

While we appreciate your feeling that a single charge should suffice, the fee is applied to each individual booking to cover the logistical requirements and the potential loss of availability for each unit involved.

We value your loyalty and hope that, despite this disappointment, you and your family have a wonderful time enjoying Atlantic Club Montalivet together. We look forward to seeing you there.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月18日

Hello John,

Thank you for sharing your feedback. Please accept our apologies for the concern caused by this recent security incident.

We take our responsibilities under the General Data Protection Regulation (GDPR) with the utmost seriousness and have endeavored to be transparent by communicating the details of this breach to all affected customers. We continue to work alongside cybersecurity specialists to ensure our systems remain robust.

Further information regarding this matter and our response can be found on our website. We appreciate your patience as we work to maintain the high standards of data security that our customers expect.

We look forward to seeing you very soon.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月18日

Hello,

Thank you for sharing your feedback. Please accept our apologies for the concern caused by this recent security incident.

We have endeavored to be entirely transparent by communicating the details of this breach to all affected customers as quickly as possible. We take the security of your information with the utmost seriousness and continue to work alongside cybersecurity specialists to ensure our systems remain robust and protected.

We appreciate your patience as we manage this matter and work to maintain the high standards of security that our customers expect.

We hope you can continue to look forward to your holiday with us and look forward to seeing you soon.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月19日

Hello Robert,

Thank you so much for your fantastic review.

We are absolutely thrilled to hear that you enjoyed using our website and had such a wonderful experience with our customer team. We take great pride in being there for our guests, so it is brilliant to know you found their support so helpful.

We hope you are looking forward to your upcoming holiday to Cala Canyelles and have an amazing time exploring everything the parc has to offer.

Kind regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月19日 に更新

Hello,

We are so pleased to hear that Donald was a delight to deal with and that he handled your reservation so efficiently. We will be sure to pass on your kind words to him, he will be especially happy to hear your compliment regarding his French pronunciation!

We hope you are all had a fantastic holiday with us and look forward to welcoming you back with us very soon.

Kindest regards,

Your Eurocamp Team.

Eurocamp からの回答

2026年4月19日

Hello Linda,

We are so pleased to hear that our team has consistently provided you with helpful and efficient service. It is wonderful to know that their competence is the reason you continue to book with us, we truly value your loyalty and appreciate your lovely comments.

We hope you are looking forward to your upcoming holiday to Bella Italia and have a fantastic time when you go. It is an amazing parc in a beautiful area and we are sure you will all have a super time.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月19日

Hello,

Thank you for your time in writing this review.

We are glad to hear that you received a prompt and helpful response. It is important to us that you feel supported, and we are pleased our team could get everything resolved for you quickly.

We hope you are looking forward to your upcoming holiday and have a wonderful time on your holiday to La Masseria.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月19日

Hello Andrii,

We're happy to hear that our search filter options and booking process made it easy to find what you needed. We appreciate your positive feedback regarding our support and your overall booking experience. Thanks for sharing this with us!

We look forward to welcoming you at Le Vieux Port very soon.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月18日

Hello Ian,

Thank you for taking the time to share your experience with us. We're really sorry to hear about the difficulties you faced during the booking process. We totally understand that technology can be a bit tricky to navigate sometimes and we apologise for any inconvenience caused. However, we are very pleased that our friendly advisors were on hand to help you with your booking.

Please rest assured that your comments have been passed on to the relevant team for review. We appreciate you taking the time to provide us with this important feedback.

We look forward to welcoming you and your family to Sanguli and we can't wait to see you there.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月19日

Hello Dorothy,

We are glad to hear that you found our online booking process easy to use and that you were happy with our customer service. We aim to make every part of your experience as straightforward as possible.

Thank you for choosing to book with us. We hope your getaway to La Pinede is everything you’re hoping for and more! We look forward to seeing you there.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月19日

Hello Len,

Thank you for your review.

We are pleased to hear that you had a positive experience with our customer advisor team. Providing clear and helpful assistance is a top priority for us, so it is great to know we were able to help.

We hope you are looking forward to your upcoming holiday to Le Domaine du Clarys and have a fantastic time when you get there!

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月19日

Hello,

Thank you for your kind words.

We are pleased to hear that you were happy with the service you received. We always strive to provide a high standard of support for our guests, so it is great to know we met your expectations.

Kindest regards,

Your Eurocamp Team

Eurocamp からの回答

2026年4月19日

Hello Barbara,

Thank you for your feedback.

We are very pleased to hear that you had an excellent experience and found the process to be so straightforward. We aim to make everything as smooth as possible for our guests, so it is great to know we succeeded in this instance.

We look forward to seeing you at La Croix du Vieux Pont in July and thank you for booking with us.

Kindest regards,

Your Eurocamp Team