Europcar Greece レビュー 

I booked an infant car seat for up to 12 months-old, but on arrival in Athens they only had a forward-facing toddler seat for 15+ months. Unsafe and not what I booked. I had no choice but to buy a new baby seat, which I had to leave behind by the end of my holidays. Europcar refused to cover this extra cost despite the contractual breach. Very frustrating and unsafe service for families with children.

This has been one of the worst rental experiences we've ever had, and we are extremely disappointed with Europcar.

We booked a car through Europcar UK for our trip to Heraklion, Crete. Unfortunately, due to flight disruptions, we arrived at the rental office a few hours late. Anticipating this, we informed Europcar UK about the delay in advance, and they assured us that the car would still be available upon arrival.

However, when we got to the Europcar office in Heraklion, we were told the car had been cancelled and given to someone else. No prior notice, no call, no email — nothing. When we explained that Europcar UK told us it would be fine, the staff at the Heraklion branch told us to call the UK team ourselves. We did so right there in the office — and even the UK team was confused and shocked. They confirmed that the booking was still marked as active in their system and had no idea why the car had been rented out to someone else.

This is completely unacceptable. Not only were we stranded in a foreign country after a delayed flight, but we were also treated with zero accountability or support by your staff. We were told at the time that a refund would be processed, but we have received nothing to this day.

This entire experience feels like a scam, and we demand a full and immediate refund. Our booking was confirmed, our delay was communicated, and we were reassured that everything was fine — yet Europcar failed to deliver the service we paid for.

Sort this out immediately, or we will escalate this further through formal complaints, consumer protection channels, and public reviews.

For the holidays we did rent a car with ADAC and Europecar. After arrival we wanted to pick up the car.
The location is further away from the airport and not convient to access with luggage!

When we arrived SHOCK: the employee told us the contract is canceled we will not get a car.
We would have to enter into a new contract.

Never experienced sth like that ever before.

Due to the fact that we booked through ADAC we had a back up. So we called them. And they told us it is not canceled. Even that it can not be canceled.

The guy from Europecar was not happy to hear that and kept up his posititon.
After 20 min of discussion he said we have to ask ADAC to sent an E-Mail to two very difficult mail addresses. Telling Europecar that the contract is still on going.
He wrote it on the back of a Europecar sheet.

So we called ADAC again and told them what the guy asked for. ADAC was very surprised, expressing that as very uncommon. But they did sent the mail as required.

But the guy from Europecar told us he did not receive anything.
The guy was busy, so we kept asking his Co Worker. But she said she can not check.

Super weird situation. We kept waiting had another discussion with guy. He told us again that he did not receive anything.

So after almost an approx 60 min we called ADAC again. And they checked the mails and that they have been sent to Europecar. Everything was correct.
And ADAC did sent it once again.

We told the guy from Europecar to check his mails again. He was like oh he forget to refresh the page…

We were there for more then an hour when he finally told us to proceed now.

We did the paperwork. When it came to the second driver (me) he was like there is no second driver included. That costs extra.
We checked the contract from ADAC and there clearly was the second driver included.

It was a back and forth for more then an hour until we finally got the see the rented car.

We took pictures of the outside and the inside of the car to be double safe. As the car had several signs of use.
And it was not even properly cleaned as it would be the service from Europecar.
There were smear strips everywhere it was iuuuh!

After one week we returned it and did the same. We took pictures of the outside and the inside of the car.

Would we recommend to rent a car here? NO!!!

So sad I did not read the reviews before. After long travels with my 2 small kids, when I finally was in Europcar in Chania, they told me that my card is not acceptable as it is not credit card. But they can use my card if I buy 270 euros insurance🤡which is more I paid for the car…just..don’t have any words to describe the feeling. I had paid insurance via booking.com. So I ended up going back to the airport, finding a new car..but loosing the money I had paid for Europcar booking. Such a bitter taste, when you come on a holiday with your kids and first experience is Europcar.

Wir haben am 19.07 unseren Mietwagen abgeholt. Die American Express Karte wurde zweimal abgelehnt durch falschen PIN, angeblich. Später hat sich im Kundensupport bei American Express herausgestellt, dass American Express kein Transaktionsversuch erhalten hat, also wurden wir angelogen, dass der PIN falsch wäre, normal erhält man von Amex auch direkt eine Nachricht, dass der pin falsch eingegeben wurde. Daraufhin haben wir angeboten, mit einer Visa Debitkarte zu zahlen. Jedoch wurde uns gesagt, dass nur Kreditkarten akzeptiert werden. Kurze Zeit später wurde gesagt, man kann doch mit der Debitkarte zahlen jedoch sind die 290 € Kaution erst mal abgebucht und man kommt, bekommt sie später zurück. Uns wurde dann ein neues Angebot gemacht, dass wir statt 600 € 500 € zahlen. Daraufhin haben wir mehrmals gefragt, wie das sein kann, dass man jetzt 100 € weniger zahlt. Die Mitarbeiterin betonte mehrmals, dass sie uns ein Angebot machen kann, und erwähnte nichts von einer Versicherung. Als der Betrag dann von der Debitkarte abgezogen wurde, fragten wir, ob wir die gezahlten 600 € auf die American Express Karte zurück erhalten. Die Mitarbeiterin sagte nein und meinte, diese sind auch zu zahlen. Die 500 € sind jetzt dafür da, dass man Vollkasko ohne Selbstbeteiligung hat. Jedoch war das nie gewünscht und auch nicht ausgesprochen bevor der Betrag abgezogen wurde. Wir fragten die Mitarbeiterin die Transaktion rückgängig zu machen doch diese meinte wenn wir die das jetzt stornieren möchten, dann bekommen wir weder die 500 noch die 600 € zurück und auch kein Auto. Wir hatten bis dahin den Vertrag aber nicht unterschrieben und die Mitarbeiterin weigerte sich weiterhin die Zahlung zu stornieren da sie meinte, dass das nicht gehen würde und somit alles storniert werden müsste und es kein Geld zurück gib. Wir konnten also entweder das Auto nehmen oder die Buchung stornieren und 1100 € zahlen und kein Auto erhalten.
Überhaupt nicht gewollt eine Lösung zu finden und den Kunden abwimmeln. Leider mit Abstand die schlechteste Erfahrung überhaupt. Der Europcar Support beantwortet seit 4 Wochen unsere Email nicht und der Telefonsupport sagt nur, dass man eine email schreiben soll. Sehr enttäuscht und Europcar werden wir nicht mehr nehmen.
Case #23930371

A cause des employés de cette agence ma sœur se retrouve sans argent car on lui a prit plus de 1000 euro sur sa carte bancaire, et ils ont ensuite annuler sa réservation.et garder l’argent ,en résumé elle est resté sans voiture et sans argent.
Un signalement à été fait à Synigoros tou Katanaloti, nous invite à porter plainte en Grèce aussi pour préjudice moral chose que nous avons fait, On va pas lâcher

Siamo arrivati e pur prenotando abbiamo dovuto attendere oltre un’ora , una volta lì scopriamo che senza carta di credito non è possibile lasciare un deposito aggiuntivo ma siamo obbligati a fare un’aasicurazione da oltre 30 euro al giorno, ci consegnano la macchina in maniera frettolosa occupandosi solo di fare le foto al veicolo che tra l’altro non era quello prenotato , da una clio siamo finiti con una Skoda fabia abbastanza vecchiotta senza dare quasi nessuna informazione, alla richiesta di informazioni su come impostare il navigatore sullo schermo il tizio ci dice solo di inserire il cavo dopo aver atteso ulteriori 20 min lo facciamo provare e ci dice scusate ma qui solo audio non c’è il navigatore , purtroppo era l’1 di notte e non avevo voglia di litigare ma girare la Grecia senza navigatore non è proprio comodo.

Une vraie arnaque… À fuir !
nous avions réservé plusieurs mois en avance à un tarif correct. Notre avion avait du retard au depart et a l arrivée. Lorsque nous sommes arrivés au comptoir, on nous a expliqué notre réservation etait annulée du fait du retard et que notre voiture etait relouée…. On nous en a donc proposé une autre 3 fois plus chère…. Une belle arnaque. Honteux pour une agence de renommée internationale.

Extremely disappointing experience with Europcar. After reading several similar negative reviews, we unfortunately had a comparable incident. We prepaid nearly €900 online for our rental, only to be told at the Athens rental counter that the same credit card used for payment wasn’t recognized by their system as a valid credit card, despite having used this exact credit card successfully for numerous other rentals and hotel bookings without issue.

We were then informed the rental would only proceed if we paid an additional €400?!

The employee handling our case was exceptionally impolite and completely unwilling to help or offer alternatives. When we requested to cancel the booking, the employee claimed he was unable to process cancellations from his computer and refused to provide a written statement to present to customer support, which made the situation even more suspicious.

Due to this unacceptable treatment and unprofessional conduct, we immediately switched to another rental company. We will definitely avoid Europcar in Greece in the future and recommend others do the same.

I have a 1 year old, and a 5 year old. We pre-booked seats for the children but upon arrival were told none were available. In an even more ridiculous turn of events we were advised to drive down the motorway with the kids lose in the back to Jumbo to buy child seats - laughable, what a sorry little franchise.

The deposit is still not refounded after 1 month, rude staff and a credut card required but nowhere to be said on the webside. 0/10 would not recomend to anyone

Un buon servizio si vede quando le cose non vanno bene. Nel mio caso in 9 giorni abbiamo dovuto cambiare l'auto 2 volte per guasti meccanici e devo dire che le due situazioni sono state gestite dai ragazzi di Europcar di Zacinto con molta professionalità e disponibilità, tanto da far passare in secondo piano i due episodi sfortunati.
Noleggio consigliato, grazie davvero.

We experienced a very helpful, efficient service from the Europcar team in Paros and in particular had a good communication and assistance with the manager Michaelis. Thank you Sven Denmark

I rented a van for one day. The next morning when I was returning it, the clutch gave out and I miraculously glided into a parking space. I called the airport and let them know. They said they called roadside and to wait for them. After one hour, I jumped in a taxi to the downtown location to follow up on the issue and to see if I could get a replacement van for another day. They said they were out of cars and could not help me. Then they asked me if I had called roadside assistance, I said that I called the aiport about an hour ago and they said that they notified roadside and that they were on their way but that it has been over an hour and the family is still waiting by the van for roadside. The rep called roadside again and notified them about the van and told me we had to wait for roadside assistance. So I taxid back to my family and waited another hour to NO AVAIL. I finally sent my wife and kids back to the airbnb and I waited for another 1/5 hours and NOTHING. That is when I decided to just leave the vehicle with the keys in the glove box, and locked it. I was held hostage for over 3 hours and then they charged me $3500 for leaving the broken down vehicle. They are terrible when it comes to broken down cars.

After paying for two cars from home, we couldn’t get the cars before giving a creditcard, not a debet card. From not one of the drivers BUT BOTH drivers, the credit card even HAD to be in the drivers name. An of course all problems go away if we PAY MORE? What the actual ….

Such a poor experience, bad service from Chania airport. Clearly a tiny scam they are running where problems go away when you just pay more.

I expect to be refunded for this “extra insurance” of 250€ we had to buy at 10 o’clock after a whole day of traveling.

0/10 would not recommend to anyone.

Attention, vol ! Attention à lire TOUTES les conditions générales qui sont mal indiquées sur le site. On nous a arnaqué de plus de 150€ !
A fuir !

Attention ! A l’aéroport de Kalamata, ce sont des gros arnaqueurs.
Ils parlent mal et nous on escroqués de plus de 200€.
Aller chez Hertz c’est beaucoup mieux et ils sont plus accueillant !

Avoid EUROPCAR in Greece at all costs!!! Believe me…you will regret it! They are a bunch of rude SCAMMERS!
I have been renting cars in Greece every summer for the past 20 years and never had any problems until I tried Europcar for the first time this year (2025). What a horrible experience!!! !!
This is how these scammers work: they advertise the rental with a price lower than their competitors. You think you are making a good deal. But upon returning the car they claimed that I “damaged” the car in two places. I had no idea of what they were talking about. They claimed that there were two superficial 1-cm scratches on the bumper which were barely visible, and charged me $400 for each said “damage”. I read online that some other dodgy Greek car rentals are doing the same.
Do yourself a favor and rent with Enterprise or Sixt instead. You will thank me later. And don’t forget.. AVOID THE EUROPCAR SCAMMERS AT ALL COSTS!

We rented a car with Europcar and, while doing it, we specifically chose a baby seat (under one year). When we go to the office, with our baby, they did not only had the baby seat but they kind of tried to forced us to take the ones they had (for 2+). Of course we didn't take those ones because they are not safe, so the next morning I had to spent it around Athens going to Kids shops to buy one. The staff didn't make any effort to solve the issue and the company didn't take care of the extra charge.

Very unprofessional for a well-known rental car brand.

Avoid this service at all costs.

The service at Europcar in Athens Airport was simply unacceptable. The staff’s level of English was extremely poor, making clear and professional communication nearly impossible. From the beginning, they were unhelpful and seemed unwilling to assist, with a total lack of transparency and professionalism.

The worst part was the outrageous charge of €111 for “seat cleaning”, despite the fact that I had full insurance coverage. The reason? A small mark of sea salt water on one of the seats — a superficial stain that I personally wiped off in front of their staff using plain water. Still, they insisted on charging the fee, showing no flexibility and acting in bad faith.

This was a clear lesson. I will never rent from Europcar again, especially not from this branch. The customer service was borderline abusive, shockingly unprofessional, and a blatant attempt to take advantage of tourists.