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5つ星のうち5の評価

Ordered through eBay then contacted direct by Eurowagen to ensure I had ordered correctly. I was advised that there would be additional freight costs and could cancel with a full refund. Once confirm... もっと見る

企業が回答しました

5つ星のうち5の評価

I was a bit skeptical about buying from Eurowagens at first, but went ahead and purchased from them. Got the order in a few days, i can say was fast. The item itself is very high quality, it fits my v... もっと見る

企業が回答しました

5つ星のうち4の評価

I was let down when the company supplied the wrong part (Headlights) despite their assurances (twice) that it was correct. However, the company gave me a full refund upon return, and it was in my bank... もっと見る

企業が回答しました

5つ星のうち5の評価

Hello Great company to deal with, totally reliable and kept me informed of delay to my order in these difficult times with the material supply problems , they managed to provide my items ahead of t... もっと見る

企業が回答しました

企業情報

  1. カー アクセサリー店
  2. 自動車整備工場

当該企業による記述

Replacement and Perfomance Automotive Lighting Specialists with Free Delivery to mainland UK and Excellent Customer Service


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4.1

ほぼ満足

TrustScore 5段階評価の4

713件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 66%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

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5つ星のうち1の評価

Complete fraud and false advertising

Complete fraud and false advertising. The items i purchased are not from Eurowagens they are from Aliexpress, they tried to lie with a convoluted explanation but the items are Chinese and they sell them for double the price. From ordering delivery took 16 days!! They either dont reply or ignore messages on their ebay account so i resorted to direct contact with the company via email. Now I'm trying to return for refund, rather than the normal procedure of ebay supplying me with a Royal mail barcode and returning immediately I have to wait for a return label to arrive before I can return the item and receive my refund. It may only be £99 but to a disabled man recovering from 5 strokes and a blood clot in my artery, its a huge amount of money as im waiting to receive disability payments which takes a very long time. Frankly I'm disgusted

2025年11月26日
自発的なレビュー
5つ星のうち1の評価

Terrible company that advertised wrong…

Terrible company that advertised wrong parts on Ebay which cost me an extra £160 for an auto electrician to tell me that this company sent me the wrong part. I know the company reply will say something generic and blame others and say we sent correct lart. Steer clear of this company or it will cost you dearly

2025年9月15日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Hi,

We’re sorry to hear about the difficulties you’ve experienced and understand how frustrating unexpected costs can be.

After reviewing your order, we can confirm that the part supplied was correct for your vehicle based on the VIN number you provided. Please note that we dispatched the exact item ordered, and all control modules do require coding/programming to the vehicle by a qualified specialist before they can operate correctly.

Unfortunately, we’re not able to cover third-party labour costs such as those charged by your auto electrician.

5つ星のうち5の評価

Good service

Well packaged . Kept informed about delivery dates throughout the whole process

2025年8月29日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Thank you for your kind feedback! We’re delighted to hear you were happy with our service, packaging, and updates throughout the delivery process. We appreciate your support and look forward to serving you again in the future.

5つ星のうち4の評価

Bad and then very good

I was let down when the company supplied the wrong part (Headlights) despite their assurances (twice) that it was correct. However, the company gave me a full refund upon return, and it was in my bank account within seven working days. So, very happy with the service.

2025年7月24日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Thank you for your feedback. We carefully checked the fitment based on the VIN details you provided. Unfortunately, in this instance, your vehicle has different headlights than those indicated by the VIN. We did reach out to request further details to help source the correct headlights, but these were not received.

We’re glad that our team was able to assist with the return and that your refund was processed promptly. We appreciate your understanding and are pleased to know you were happy with the service overall.

Kind Regards
Katie

5つ星のうち1の評価

Appalling quality “ Chinese “indicators.

I waited over a week to receive a pair of front indicators for my w124, what eventually turned up in the post was a pair of tatty boxes, covered in Chinese writing, the crushed boxes contained very crude Chinese knock offs off Mercedes w124 front indicators! something a kin to the quality of a 1970’ Christmas cracker! X1 indicator had a piece missing from it , the edges of the plastic were sharp and jagged. For some stupid reason, I assumed a company called “ Eurowagens” would sell quality European parts! How wrong Was I !! I did eventually receive a refund, that took weeks to arrive back in my account. I would not recommend and will certainly not be using them again.

2025年5月20日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Hi,

Thank you for taking the time to share your experience — we're genuinely sorry to hear it didn’t meet your expectations.

While the indicators you ordered were listed as aftermarket items, we understand how disappointing it must have been to receive something that didn’t feel up to standard. We work with a variety of suppliers from around the world to offer a wide range of products, but we always want our customers to feel confident in what they receive.

It also sounds like the damage to the packaging happened during transit, which can occasionally occur despite our best efforts to ensure items are securely packed. We’ll be following up with the courier to help prevent this from happening again.

Just to clarify, the estimated delivery timeframe was shown at checkout, and according to the tracking details, the item arrived slightly ahead of schedule. That said, we completely understand that the condition of the item took away from the overall experience.

We’re glad our customer service team was able to assist you promptly with a free return label and that your refund was processed, though we’re sorry it took a little longer to reflect in your account.

Katie

5つ星のうち5の評価

Excellent service from Katie,she was so…

Excellent service from Katie,she was so helpful. Would recommend and definitely use this company again. Very quick delivery also.

2025年4月1日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Thank you so much for your kind words! We're thrilled to hear you had a great experience — and we'll be sure to pass your lovely feedback on to Katie, who will be delighted to hear she was able to help.

We're also glad your order arrived quickly and everything went smoothly. We really appreciate your recommendation and look forward to serving you again in the future!

Best regards,
The Eurowagens Team

5つ星のうち5の評価

Product and service was what you would…

Product and service was what you would hope and expect. No problems which is when you find the true metal of a company i.e. how they respond when things do go wrong but as I say in this case product as described, delivered on time and at a competitive price

2024年12月31日

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