Everton レビュー 

Worst company to deal with can't speak to anyone it's all virtual assistant. Should have had my order yesterday never turned up my order was placed 31st oct this a order from everton still not arrived and its 16th Dec

if i could rate no stars i would this company is the worst they taken money from my account told lies about the item in question the handler didnt know what he was talking about the mananger didnt even take over the call still no item or refund!!!!! do not use this site!!!!

I would do no stars if thats possible, the worst customer service ever. Package came 12 days late, missed someones birthday.
The dont care, they dont help, they have a phone number that you leave message and no one responds.

This is the MOST FRUSTRATING, AWFUL customer experience. I ordered a pair of shorts and was sent the wrong size. I contacted customer service right away, sent photos and I'm now on my THIRTEENTH email with them - all saying something different. "We'll send the right ones - you'll get a delivery email in 3 days." Nothing. "We raised an investigation." Nothing. "We will issue you a refund." Nothing. Over and over again. NOTHING IS EVER DONE TO CORRECT THIS. I even tried chatting and ironically there are NEVER ANY AGENTS AVAILABLE!

It's THEFT. You can order, pay and they will ship you whatever they want and you just have to deal with it. MOST SHADY, UNETHICAL, FRAUDANT business EVER.

Everton FC and other Football clubs etc that choses to treat is supporters to such appalling service by using Fanatics should be ashamed. I would have never have purchased an item through Everton direct if I had read the appalling reviews about Fanatics .

I ordered a shirt for my grandson with name number and PL badge and they just sent a plain shirt so they have failed to satisfy their contract with me . It is up to Fanatics to send me the item I ordered before I waste my time returning something that I did not order . However they need to speak to me for that to happen and that means replying to my email etc.

I expect either Fanatics or Everton FC to resolve my issue now . However the world of football and sport needs to sort Fanatics out NOW

Liverpool seem to run their own shop !!!

This is the worst customer experience I have had in my life, and I'm ashamed to say it's from the team that I support Everton Football Club. It's absolutely useless. I ordered a shirt on the 25th of October to be delivered the next day for a birthday, it is now the 2nd of November and still no shirt, they have no clue where the shirt is the tracking has gone dead on the evri website and I still haven't had the shirt. They're giving me a load of balls about having a investigation, I just want my money back so I've sent a request for a refund and I will never deal with this company ever again. if I need a shirt in future for any birthdays ect I will be sure to be going to the Everton shop to buy it directly. DO NOT use this company if you want things for birthdays they always let you down... incompetence at it's finest.. Update... it's now the 3rd of November and they keep on Fobbing me off on the phone I have to wait until this enquiry about my parcel is over which could take a week. I've had enough of this now, this is the most ridiculous, incompetent company I have ever ever dealt with.. As crap as the team on the pitch.. also when you ring them you can't understand a word they're saying because you put through to an Indian or Pakistani service centre, not an English centre as you would expect from an English football club.?

I ordered my granddaughter the away kit with her name on it when it arrived 7 days later, they had only spelt her name wrong I emailed 3 times no answer then I contacted someone on the chat who apologized after I sent the pictures confirming it though
she explained another shirt would take 7 days to come so advised me to take refund and go the shop which I did but it was not on sale in the shop £60 instead of £45 explained my circumstances but they could not help
absolutely appalling service by Everton online I will never order again on there
I sent them an email to say how unhappy I was but just got a reply with I cannot help with shop orders only online orders (really)

As an Everton supporter of 60 years+ and a family of Everton season ticketholders I would never use the online shop ever again. I bought a matchday top for my 6 year old grandson price £70, they give you a 15% discount online, £10.50p but you then pay £4.95 p&p and a 99p handling fee(what is that for).Unfortunately the top was too small so I have had to pay another £5.25 to return it so I am £11.19p out of pocket. Next time I will just visit the club shop and get my 10% season ticket discount. This is not a good advert for the people's club.

Absolutely dreadful! I ordered a top for my partner and it arrived with a big hole in the side. It clearly hadn't been quality checked. I have sent 2 emails to customer service and have had no communication back whatsoever, apart from an automated email saying they have received my email and will get back to me, which they haven't! Would not recommend purchasing from this company at all! They also charge ridiculous prices to return an item which I have tried to raise with them because its an absolute rip off when it's their fault the item is faulty so why should I have to pay to rectify that! Not happy at all and will never order from them again!

I ordered my son a top for his birthday. It hasn't arrived after weeks and customer service wont help as they have my old email on their records and have said I have to email from that or they cant help! I explained I no longer have access to it and had no response. Unbelievably poor. I will be opening a formal complaint

DO NOT ORDER from this JOKE of a company
Have found out Everton direct is operated under licence by company called FANATICS …enough said ! Read their reviews on Trustpilot !!!
Have always ordered from here in the past …when it was run as Everton Direct with no problem….but I ordered a few items in the sale. I used chat to check on sizing as was a bit confusing as it did not have kids age on . The chat agent told me what size to order for 12/13 year old which I did . When they arrived it showed US size 10 yrs and they were no way age 12/13 ! After numerous emails to customer services ! Joke ! I was told I had received the right size ! And to return I had to pay the £6 ! Postage return ! Shorts were only £5 ! Shocking service ! Also they charge a 99p handling fee ! When I asked what this was I was told for packing ..warehouse storage etc ! Total daylight robbery ..no other online merchants charge this as an extra cost ! Wish I had read the comments on here before I ordered As I would never have ordered from this disgraceful company !! BEWARE ..if you want Everton merchandise go in to a store ! Not this excuse for a company !!

The worst company I have ever dealt with. the first problem I encountered was a xmas, I ordered socks, they arrived dirty, I had to pay to send them back re.ordered and received the same dirty socks again. It has gone from bad to worse with them, the latest being fighting to get my refund.
It is hard to speak to anybody, I eventually found a number that is not easily found, should anybody need it, it is...03333312140.. THIS COMPANY IS BEST AVOIDED

For the last 6 years we have been buying our nephews named shirts with their ages. They love them. Sadly last year one of them had a fault, the neck hole was too small to get his head through. Clearly a fault. Here I am 6 months later, still going through one of the worst customer service experiences ever and my nephew still can’t wear his £60 shirt. If they didn’t support the club I would never use them again. All I am met with is “our process” and a refusal to let me speak to a manager, they need to fill in a form for that to happen and they’ll decide if they want to call me! Priceless. They have spent considerably more than the price of the shirt sending me more and more emails asking me to evidence calls & emails. You would think at some point logic and consideration would kick in and they would just replace the faulty shirt.
All the time the product is good and delivered you are ok be warned if you have a problem.
Shocking service.

customer service?? THE SHIRT arrived 2 weeks late we were abroad by them, OH they said we shall have hermes to return it to us. Then a message to say it has been posted in your letter box!! When we got home my husband tried it on, it wouldnt go over his head SO SMALLL supossed to be XL. I returned it with choice of 7.00 for collect or 5.35 by Royal Mail and I had to pay by debit card before I could post it!! Then I get a message we have your shirt it shall take 14 days and we shall deduct 3.20 for return. I have sent emails everyday. Excuses cannot open PDF , how can I prove it is too small(they have the shirt!) Then they send answers in german french and rubbish!!14 days on no refund. every day i phone i am always 19th in queue every day. They are taking the proverbial!

Absolute clowns. Failed to deliver parcel and is lost with Hermes somewhere. I wish I was in charge at customer services just so I could fire the useless office staff there. Maybe a small chance of getting a refund without being led down the garden path then.

O boy Everton direct why do you use Hermes for delivery a shambolic delivery firm

Delivery and returns policy stink.
I bought a training top for a cousin’s Xmas present - I was charged more than 10% of the value in delivery charge and a 0.99p ‘handling charge’ not disclosed until right at the end of purchase process.
The item then arrived too late and I now discover that it will cost me £6.60 to return.
This is exploitative and stinks - I will never but from them again and suggest you don’t either!!!

Terrible service, I ordered a home Everton shirt for my Grandson on 8th December still no sign of delivery and the web site makes no sense, Everton must seriously consider dumping Fanatics for a more reliable stockist of their products as this bunch will just add to Everton being looked at as a joke club, the club must know how bad Fanatics are !!

Their returns policy is a joke. Paid 5 euros for delivery and have to pay 15 for returns. The same parcel, the same weight, postal service of their choice! Every decent e-commerce company offers free returns nowadays. Total rip off. Won't buy from them again.