Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldnât pay out o... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They donât seem to... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
- 幎éåºé
- äŒæ¥éãµãŒãã¹
- éèæ©é¢
- æè³ãµãŒãã¹
- 幎éäºåæ
- éè·å¶åºŠæäŸæ¥è
Evolve Pensions ã«ã€ããŠ
åœè©²äŒæ¥ã«ããèšè¿°
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolveâs offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
é£çµ¡å
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, è±åœ
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2.4
æåŸ ä»¥äž
395件ã®ã¬ãã¥ãŒ
æè¿ã®ã¬ãã¥ãŒäŸé Œã®èšé²ã¯ãããŸãã
ãã®äŒæ¥ã¯æè¿ã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããªããããã¬ãã¥ãŒãå šäœã®æèŠãåæ ããŠããªãå¯èœæ§ããããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã«åçããŠããŸãã
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
1 month after my funds were to be in myâŠ
1 month after my funds were to be in my account its still not in.
2022幎9æ1æ¥
Evolve Pensions ããã®åç
Hello Geoffrey,
We're sorry to see you are having difficulties with payment. Our Administration Team are looking into this for you and you should receive a response as soon as they have further information for you.
Thank you
Quick answer
I have received a quick and helpful answer when I needed and asked for it.
2022幎9æ15æ¥
Evolve Pensions ããã®åç
Hello Nina,
We're pleased to hear you're happy with our service.
Thank you for our 5 star review.
I have had no information a
I have had no information about my pension an this is the first time I am aware of the name. I would like someone to contact me and involve me in my pension
2022幎9æ20æ¥
Evolve Pensions ããã®åç
Hello Fiona,
We hold your details as an Employer of yours enrolled you into a workplace pension scheme. If you would like further information about this, please email our Administration Team at info@evolvepensions.co.uk. We apologise for any inconvenience caused. Thank you
not enough comunicating with client
2022幎9æ20æ¥
Evolve Pensions ããã®åç
Hello Tomas,
We're sorry to hear you you're not satisfied with our communication. We take all feedback onboard and always reviewing how we can improve our members experience.
Thank you.
Didnât receive the confirmation email
Didnât receive the confirmation email, so never managed to log in.
2022幎9æ8æ¥
Evolve Pensions ããã®åç
Hello Simon,
We're sorry to hear you have been unable to log in to your evoLink account. You should be able to register using the email we have on file for you. If you are unable to register, or have forgotten your password, please email info@evolvepensions.co.uk and our Adminstration Team can look into this for you.
Thank you
Evolve Pensions ããã®åç
Hello Youcef,
We're pleased to hear you're happy with our services.
Thank you for our review.
I cant get into my pension i cantâŠ
I cant get into my pension i cant change address or nothing
2022幎9æ19æ¥
Evolve Pensions ããã®åç
Hello Jen,
We're sorry to hear to hear you're having difficulties accessing your pensions. Please contact us and we'll be able to assist you further. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk. Our emails currently have a 10-working-day response time. Thank you
Correct the surname
Hello.
I gave 2 stars because you didn't change my surname for years. Maybe now you can change it.
Lukasz STOJEK
2022幎9æ19æ¥
Evolve Pensions ããã®åç
Hello Lukasz,
We're sorry to hear we hold your surname incorrectly on our records. In order for us to correct it please could you email info@evolvepensions.co.uk and we will look into this for you.
Thank you
I am still awaiting for a response toâŠ
I am still awaiting for a response to my request. I also wrote a reminder a few days ago but still no response. So not overly impressed to be honest.
Further to your response. I did as you suggested and emailed directly, to which i have received no response. My initial e- mail was 10th Sept. I have now sent 3 e-mails and had no communication. You did suggest that i might hear something on the 3rd October but that wasn`t the case. Can you suggest how we might get in touch with this company? Regards
2022幎9æ10æ¥
Evolve Pensions ããã®åç
Hello Jacqueline,
We're sorry that you are disappointed in our service. Unfortunately our records only show an email received on 16/09. Based on our 10 working-day SLA you can expect to receive a response on 03/10.
If you believe this to be incorrect please email info@evolvepensions.co.uk and we can look into why we have not received anything else from yourself.
Thank you
04/10 Hello Jacqueline,
We apologise for the delay in our response to you. We can confirm you should receive something today. We apologise for the inconvenience caused.
Many Thanks
It's OK a bit hard waiting on passâŠ
It's OK a bit hard waiting on pass numbers and trying to put them in most time it says didn't work
2022幎9æ11æ¥
Evolve Pensions ããã®åç
Hello Robert,
Thank you for our review. Should you need any assistance accessing our services please contact us. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk.
I sent a query via email and have yetâŠ
I sent a query via email and have yet to receive a response.
2022幎9æ8æ¥
Evolve Pensions ããã®åç
Hello Karl,
We're sorry to see you are dissatisfied with response times. Our Administration team currently have a 10-working day response time for all enquiries. As we received your email on Sunday, and yesterday was a bank holiday, you can expect to receive a response by 04/10.
Thank you
very good the lady i spoke to was veryâŠ
very good the lady i spoke to was very good she helped me a lot and talked me through what i needed to do thank you fore that.
2022幎9æ5æ¥
Evolve Pensions ããã®åç
Hello Andrew,
We're pleased to hear you're happy with our service.
Thank you for our 5 star review.
My pension.
Absolutely brilliant service and a highly recommended pension company. Thank you.
2022幎9æ16æ¥
Evolve Pensions ããã®åç
Hello,
We're pleased to hear you're happy with our service.
Thank you for our 5 star review.
Evolve Pensions ããã®åç
Hello Eileen,
We're pleased to hear you have found our portal easy to use and navigate.
Thank you for our review.
Difficulty to Register
On initial registration 1/07/2022, I experienced some difficulty to register. I contacted "Evolve Pensions Administration", and had it sorted the same day.
2022幎7æ1æ¥
Evolve Pensions ããã®åç
Hello Willem,
We're pleased to hear we were able to assist with the difficulties you had when registering and all was resolved promptly.
Thank you for our 5 star review.
Hadnât logged in for a long time
Hadnât logged in for a long time. Great on-line portal
2022幎5æ6æ¥
Evolve Pensions ããã®åç
Hello Martin,
We're pleased to hear you're happy with our online portal.
Thank you for our review.
Getting responses is very slow
Getting responses is very slow
Bad trouble loggin in
Finding information not easy
2022幎1æ25æ¥
Evolve Pensions ããã®åç
Hello Andrew,
We're sorry to hear you're not satisfied with our services. We take all feedback onboard and are always reviewing ways we can improve our members experience. If you are still having difficulties please contact us, our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk. Our emails currently have a 10-working-day response time.
Thank you for our review.
Terrible customer service.
Terrible customer service. Either donât reply to correspondence or take forever to reply. When they do it is with useless information which only serves to put you at the end of the admin queue again. So glad I gave transferred out - unfortunately my new employer uses them so will have to go through the terrible experience again
2022幎9æ16æ¥
Evolve Pensions ããã®åç
Hello Kerry,
We're sorry to hear you're not satisfied with our services. We take all feedback onboard and we're always reviewing ways we can improve our members experience. Our emails currently have a 10-working-day response time.
Poor pension management
Feel managing of pension is poor and to change plan and charge more is not appropriate
2022幎9æ16æ¥
Evolve Pensions ããã®åç
Hello John,
We're sorry to see you are not satisfied with the performance of your Retirement Savings. Our Trustee has determined that the funds chosen by your previous scheme are no longer performing in your best interest and have therefore made the decision to move you to a different fund. Increasing charges is not a decision taken lightly, but in this case is set by the Investment Manager. We take all feedback on board and will pass this on to the relevant individuals.
If you require any further information on this change please email info@evolvepensions.co.uk
Thank you
Evolve Pensions ããã®åç
Hello Robert,
We're sorry that you are not satisfied with the performance of your Retirement Savings. When appropriate we release information regarding performance but if you would like specific information regarding your Retirement Savings our Administration Team should be able to help.
Thank you
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã