Excellent Services レビュー 

Excellent Services からの回答

2026年6月27日

We are disappointed that this review remains published, as our investigation established that you were not our customer and had no contractual relationship with our company.

The booking, quotation, payment, and all communication regarding this service were made with the individual who instructed us. We have no record of any correspondence, complaint, booking, invoice, or payment from you. Nearly a month after the service had been completed, this review appeared without any prior attempt to contact us to discuss any concerns.

Once we became aware of your review, we contacted Trust pilot and provided evidence that you were not our direct customer. We also contacted you directly to explain our position and requested that the review be removed, as we believed it did not meet the criteria of a genuine customer review. We remain surprised that Trust pilot decided to retain the review despite the evidence we submitted.

We then contacted our actual customer, who confirmed that they had not raised any complaints with us. Nevertheless, as part of our commitment to customer satisfaction, we offered them a complimentary re-clean if required.

Although you were not our customer, we still made every effort to resolve your concerns. We first offered a complimentary re-clean, which you declined because you had already arranged alternative cleaning. We then made an unconditional goodwill payment towards the additional cleaning costs you stated you had incurred, despite having no contractual obligation to do so. This offer was accepted.

We are therefore disappointed that the review continues to suggest we failed to resolve the matter. Throughout this process, we acted professionally and in good faith, making every reasonable effort to reach an amicable outcome.

We welcome honest feedback from genuine customers, whether positive or negative, as it helps us improve our services. However, we also believe reviews should accurately reflect the experience of the person who contracted our services. We stand by the evidence we have provided and remain committed to delivering high standards of service to all of our customers.

Excellent Services からの回答

2026年6月18日

Thank you so much for your wonderful review and kind words!

We're delighted to hear that you were happy with our end-of-tenancy cleaning service and that the property was left in immaculate condition. It's especially rewarding to know that your landlord was impressed and that your deposit was returned in full.

We truly appreciate your recommendation and your trust in Excellent Services. Thank you for choosing us, and we look forward to assisting you again whenever you need professional cleaning services.

Excellent Services からの回答

2026年6月18日

Thank you so much for your wonderful review!

We're delighted to hear how pleased you were with our service, communication, and the dedication of our team. Knowing that your flat looked even better than before you moved in is the highest compliment we could receive!

We truly appreciate your recommendation and kind words. Thank you for choosing Excellent Services, and we look forward to helping you again in the future.

Excellent Services からの回答

2026年6月18日

Thank you for your kind review!

We're delighted to hear that you were pleased with the service and the work completed. We'll be sure to pass your compliments on to Abubakr, who will be thrilled to know his efforts were appreciated.

Excellent Services からの回答

2026年6月18日

Thank you for taking the time to share your feedback.

We are sorry to learn that you were not fully satisfied with the service provided. However, we would like to clarify that we were only made aware of these concerns approximately one month after the cleaning was completed. Unfortunately, no photographs or videos of the areas mentioned were provided when requested, which made it difficult for us to properly assess the issues raised.

Customer satisfaction is extremely important to us, and we always encourage clients to contact us as soon as possible if there are any concerns. We offer a 48-hour free re-clean guarantee specifically so that any overlooked areas can be addressed promptly and efficiently.

Following an internal review with our team, we also noted that several tasks, including cleaning the fireplace, dishwasher gutter, and kitchen hood, were completed as complimentary extras, despite not being included in the original quotation. Our team carried out this additional work in an effort to exceed expectations and ensure your satisfaction.

As a gesture of goodwill and to protect our reputation for quality service, we contacted you directly and offered a complimentary re-clean despite the concerns being raised outside our guarantee period. This offer was declined.

We genuinely value all customer feedback, both positive and negative, as it helps us improve our services. While we respect your opinion, we feel that this review does not fully reflect the additional work undertaken, the support offered, or our efforts to resolve the matter.

We wish you all the best and thank you for giving us the opportunity to serve you.

Excellent Services からの回答

2026年6月18日

Thank you for your wonderful review!

We're delighted to hear that you found the cleaning quality exceptional and that the entire process, from booking to completion, was smooth and straightforward. Your recommendation means a lot to us, and we truly appreciate your kind words.

Excellent Services からの回答

2026年6月18日

Thank you for your feedback.

We appreciate your comments and apologise for the initial difficulty in locating the property. We're pleased to hear that the rest of the service met your expectations and that our operative was polite, hardworking, and delivered great results.

Thank you for choosing us, and we hope to assist you again in the future.

Excellent Services からの回答

2026年6月18日

Thank you for your thoughtful and kind review.

We completely agree that awareness, respect, and professionalism are essential in creating positive and effective interactions. We're delighted to hear that you found our service well-organised, professional, and delivered to a high standard.

Your appreciation means a great deal to our team, and we are grateful for the opportunity to support you. Thank you for your trust and kind words.

Excellent Services からの回答

2026年6月18日

Thank you for your lovely review!

We're delighted to hear that you're so happy with the results. Our team takes great pride in their hard work, and it's wonderful to know they were able to transform the property and exceed your expectations.

Thank you for choosing us, and we truly appreciate your kind words!

Excellent Services からの回答

2026年6月18日

Thank you for your wonderful review!

We're delighted we could help at short notice and provide a same-day service when you needed it most. It's great to hear that our team arrived on time and did such a thorough job with the post-builders clean. We truly appreciate your recommendation and look forward to assisting you again in the future.

Excellent Services からの回答

2026年6月18日

Thank you for your kind review!

We're delighted to hear that Salad and the team were helpful and provided a great service. We truly appreciate your recommendation and look forward to assisting you again in the future.

Excellent Services からの回答

2026年6月18日

Dear Victoria,

Thank you so much for your wonderful review and kind words.

We're delighted to hear that you were pleased with the end of tenancy clean and that our team was able to make such a difference to the property. It's especially rewarding to know that the cooker, oven, and fridge came up so well despite their age. Our team takes great pride in delivering a thorough and professional service, and your feedback means a lot to us.

Thank you for choosing us and for taking the time to share your experience. We’ll be sure to pass your compliments on to the team. We wish you all the best and would be delighted to assist you again in the future.

Excellent Services からの回答

2026年6月18日

Thank you so much for your fantastic review!

We're thrilled to hear that you're so happy with the results and that your flat looks like new. Our team takes great pride in delivering a thorough and efficient service, so it's wonderful to know we exceeded your expectations.

We truly appreciate your recommendation and kind words. Thank you for choosing us, and we look forward to helping you again whenever you need us.

Excellent Services からの回答

2026年6月18日

Thank you so much for your wonderful review.

We're delighted to hear that you found our service professional, polite, and thorough, and that you were happy with the work completed. It was a pleasure working with you, and we truly appreciate your kind words and trust in our services.