Absolutely excellent service, just as their name suggests! I was worried about putting my flat up for sale because it hadn't been deep cleaned in over four years. When I saw the finished result, I w... もっと見る
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We have given our 2 bed 2 bath flat in Royal Docks for end of tenancy deep cleaning. They did an amazing job with it, three people showed up and started working slowly but thoroughly. They have even t... もっと見る
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The friendly team of three did a fantastic job with the end of tenancy cleaning of our property, which was relatively filthy. The cooker, oven and fridge are immaculate, considering their age. A thor... もっと見る
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I was absolutely pleased with the service provided to me. A big thank you to Silviu and Gabi and their hardworking team for the excellent job they did. They were polite, friendly, and very professio... もっと見る
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企業情報
当該企業による記述
Welcome to Excellent House Cleaners, your trusted partner in maintaining a pristine environment for your home or business. Excellent House Cleaners is a subsidiary of Excellent Services registered in England and Wales under company registration number 15431728. Waste Carrier Licence number: CBDU441224 registered address 51 Burnell Close, London, HA8 8YZ. As a cornerstone of the Excellent Services Company, we offer a comprehensive range of cleaning services tailored to meet your needs. Our dedicated team specializes in various cleaning solutions, including deep cleaning services, end of tenancy cleaning, after builders cleaning, carpet and upholstery cleaning, appliance cleaning, and office cleaning. We take pride in our commitment to using state-of-the-art equipment for vacuuming and steam cleaning, ensuring a thorough and efficient job. We also prioritize the environment and your safety, using eco-friendly products that are gentle yet effective. Our highly trained teams are meticulous in their work, leaving no corner untouched. At Excellent House Cleaners, we believe in the quality of our service, which is why we have a unique policy. We don't charge our customers in advance; payment is only due once you're completely satisfied with the results. Trust us for a cleaner, healthier space, and experience excellence in every service we provide
連絡先
51 Burnell Close, London, HA8 8YZ, Edgware, 英国
- 02036330469
- info@excellent.services
- excellenthousecleaners.com
4.8
優良
234件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very competitive.
Very competitive.
Did an amazing job, Alan and his team served our new office amazingly.
Very quick turn around managed a 6floor office in 48 hours with a deep clean.
Highly recommend
2025年11月14日
自発的なレビュー
Excellent Services からの回答
We’re really pleased to hear you were happy with the service. Alan and the team take great pride in delivering high-quality results, even on tight deadlines, so it’s great to know the 6-floor deep clean met your expectations.
Your recommendation means a lot to us—we truly appreciate your support and look forward to working with you again in the future.
Arranged a deep clean for our new house…
Arranged a deep clean for our new house that we moved into ,
Two men came from 8am-12, £330 later they left , house is filthy still
This was absolutely NOT a deep clean , lots of short cuts and average clean , nothing was deep cleaned !
2025年10月31日
自発的なレビュー
Excellent Services からの回答
After investigating this matter with our cleaning team, we noted that your concerns were raised 10 days after the service. During this time, our team reached out to you several times by phone. In our first conversation, we kindly requested photos of any specific areas you felt were missed so that we could immediately arrange a free re-clean and provide any additional work required. We also offered the option of a refund, depending on the findings, if it was confirmed that the service was not completed to our standards.
You agreed to send the photos and return our call, but we did not receive further information. When we contacted you again, you told us you were at work, so we scheduled a follow-up call for 5pm. We called at the agreed time, but unfortunately the call was not answered, and we received no response afterwards. Without photos, clarification, or the opportunity to return to the property, we were unable to take any further steps to resolve the matter for you.
We genuinely appreciate honest feedback, as it helps us improve. However, in this case, we were not given the chance to investigate properly or correct any issues. Our team—each with over 15 years of experience—was disappointed that their work was dismissed without the opportunity to address your concerns or provide the re-clean you were entitled to.
Our goal has always been to provide excellent service, and we remain fully committed to resolving any issues when customers allow us the opportunity. We are still here to help, and all options remain open to you. Please feel free to contact us so we can understand your concerns fully and work towards a satisfactory solution.
Thorough, efficient clean
Thorough, efficient clean. They did the whole house top to bottom in 6 hours. They work really hard and are super friendly.
2025年10月28日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with the thorough and efficient clean, and that our team’s hard work and friendliness made a positive impression.
We really appreciate you choosing our service and would be happy to assist you again anytime.
The cleaners were great
The cleaners were great! They did a fantastic job with deep cleaning our new house--we were very pleased with how thorough they were. Also, everyone in the company was super nice. I managed to give them the wrong address to the house, sending them an hour away, and they were incredibly accommodating about it, they did not charge extra or cut down on the cleaning. I would totally use this company again.
2025年10月27日
Excellent Services からの回答
Thank you so much for your great feedback! We’re thrilled to hear that our team provided a thorough deep clean and that you found everyone at the company friendly and accommodating.
No worries at all about the address mix-up—we’re always happy to help, and we’re glad it didn’t affect the quality of the clean. We’d be delighted to assist you again anytime, and we really appreciate you choosing our service.
Great service
Great service. Thank you very much for the excellent job. Great communication and booking with Alon. Perfect cleaning with Isa and Mariban, would recommend the service to all my friends and will definitely use in the future. Thank you!
2025年10月25日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your kind words! We’re delighted to hear that Alon, Isa, and Mariban provided excellent service and a perfect clean.
We really appreciate your recommendation and look forward to helping you again in the future. Thank you for choosing our service.
OUTSTANDING
I honestly can’t put into words how amazing their work is. I needed a clean for an end of tenancy of my flat, I was hesitant at first as I’d normally do it myself but WOW. I can’t praise them enough! If you are near this company and need a deep clean, please do choose them, I couldn’t recommend them anymore!!
2025年10月24日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your incredible feedback! We’re thrilled to hear that we exceeded your expectations for your end of tenancy clean.
It’s wonderful to know that you were impressed with our team’s work, especially as you usually handle it yourself. Your recommendation means a lot to us, and we’d be delighted to assist you again anytime
Could be better
The cleaners did an okay job overall. The bathroom and toilet were cleaned well, and I was happy with that part. However, I wasn’t satisfied with the kitchen clean. Upon closer inspection the next day, I noticed finger marks still present, and the insides and sides of the cupboards had visible smudges and marks. I ended up wiping down most of it myself to get it properly clean. The carpet steam cleaning was decent.
2025年10月9日
自発的なレビュー
Excellent Services からの回答
Thank you for your feedback. We’re glad to hear that you were happy with the bathroom and toilet cleaning, and that the carpet steam cleaning was satisfactory.
We’re very sorry to hear that the kitchen did not meet your expectations. This is not the standard we aim to provide, and we sincerely apologize for any areas that were missed. Your comments are very helpful, and we will be addressing them with our team to ensure greater attention to detail in future jobs.
Give these guys a superhero cape!
I hired Excellent House Cleaners to clean all the carpets in my house, and they absolutely smashed it! The two guys were super friendly, professional, and did the most amazing job – They went above and beyond what I expected. I mean, who actually moves furniture to clean behind it these days? These folks did – and not just the lightweight stuff. They shifted things I’m pretty sure I had mentally committed to leaving behind if I ever sold the house 😂. They got into every hard-to-reach place.
They somehow removed stains I was convinced were part of the carpet’s DNA at this point (thanks to my 1- and 2-year-old) and even made a burn/damaged mark look virtually undetectable. I honestly didn’t think it was possible, but they proved me wrong in the best way.
The whole house feels fresh, clean, and about 10 years newer. If you’re thinking of booking them – do it. They’re worth every penny and truly live up to their name!
Thanks so much guys!
Bryony xxx
2025年10月1日
自発的なレビュー
Excellent Services からの回答
Thank you so much, Bryony, for such an amazing and detailed review. We’re thrilled to hear that our team could exceed your expectations and tackle even the toughest spots and stains.
It’s great to know that moving the “mentally committed” furniture paid off and that your carpets—and home—feel fresh and renewed. Your kind words about our professionalism and effort mean a lot to us.
We really appreciate you choosing Excellent House Cleaners and would be delighted to help you again anytime. Thank you again for your glowing recommendation.
1st class Amazing
What can I say! These guys are such lovely people who really do care about leaving a 1st class touch. The two lovely gentlemen who did a deep clean today, went over and beyond and did a amazing excellent job! Nothing was too much for them and they really left my house looking superb! Id highly recommend. Thank you so much
2025年9月29日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your wonderful feedback. We’re delighted to hear that our team went above and beyond to leave your home looking superb.
Your kind words about their professionalism and care mean a lot to us. We truly appreciate your recommendation and would be happy to assist you again in the future.
Excellent
Where do I start. Every element of this job was on point. Initial booking was seamless, clear communication throughout and the clean was beyond thorough and immaculate. I trust this business and can say with utter certainty that you won’t be disappointed. Thank you so much!
2025年9月24日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your amazing review. We’re thrilled to hear that every part of your experience—from booking to the final clean—met your expectations.
Your trust and kind words mean a lot to us, and we’re delighted to know you were happy with our service. We look forward to assisting you again whenever you need us
Excellent Services からの回答
Thank you so much for your kind words! We’re thrilled to hear you found our team polite and professional.
We really appreciate you choosing our service and look forward to helping you again in the future.
Really excellent experience with Dani…
Really excellent experience with Dani and his team; booked a deep clean in preparation for a new baby and they managed to get 5 years worth of grime off my oven so it looked almost new! Everything was done to a high standard, very professional and friendly
2025年9月18日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your wonderful feedback. We’re delighted to hear that Dani and his team could help get your home ready for your new baby and make your oven look almost new.
It’s great to know you were happy with their professionalism, friendliness, and attention to detail. We truly appreciate you choosing our service and would be happy to assist you again anytime.
Outstanding service
Outstanding service! I needed a last-minute cleaning, and they were able to arrive within just a few hours. The team were friendly and helpful, and the clean was incredibly thorough, detail-oriented, and went above and beyond my expectations. Highly recommend!
2025年9月13日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your fantastic review. We’re thrilled to hear that we could accommodate your last-minute request and that our team exceeded your expectations with a thorough, detail-oriented clean.
Your kind words about our team’s friendliness and helpfulness mean a lot, and we truly appreciate your recommendation. We’d be delighted to assist you again.
I just bought a house
I just bought a house, which wasn't very clean, they did a smashing job which means I can do the rest. Very polite chaps. Thanks
2025年9月12日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your kind words. We’re delighted to hear that we could help get your new home in great shape and make the rest easier for you.
We’re glad you found our team polite and professional, and we’d be happy to assist you again anytime.
Great experience
Great experience. The apartment was really clean, they guys Sya & Sardar done a great job
2025年9月11日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your kind feedback. We’re delighted to hear that Sya and Sardar did a great job and that your apartment was left spotless.
We really appreciate you choosing our service and would be happy to assist you again in the future.
The greatest cleaners ever
The greatest cleaners ever. Came in the evening and did a deep clean.
Looked like a new flat when they finished.
Went above and beyond in there duty’s.
Professional and friendly. Solved problems I didn’t know I had. Can’t give these guys enough credit for the job. Highly recommended.
Thank you.
2025年9月1日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your amazing review. We’re thrilled to hear that our team made your flat look like new and were able to go above and beyond to tackle every detail.
Your kind words about their professionalism, friendliness, and problem-solving mean a lot to us. We truly appreciate your recommendation and would be delighted to assist you again anytime.
Great service from Sya and Sardar in Liverpool
Great service from Sya and Sardar in Liverpool for a deep clean in Liverpool. A big job and they were very good to do it on a Sunday for me. Highly recommend
2025年8月31日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your kind words. We’re thrilled to hear that Sya and Sardar provided excellent service for your deep clean, especially on a Sunday.
We really appreciate your recommendation and are always happy to help with any future cleaning needs.
It was excellent they cleaned it really…
It was excellent they cleaned it really well. There was not even a single spot left dirty.
2025年8月31日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your fantastic feedback. We’re delighted to hear that everything was cleaned to your satisfaction and that not a single spot was left behind.
We really appreciate you choosing our service and look forward to helping you again in the future.
Flat 10, Queen Ann's Quey
Galib & Ali did an excellent job! They were punctual, professional, efficient and friendly and polite.
I am very happy with the whole service including communication and booking. I will highly recommend them.
2025年8月30日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your wonderful review. We’re thrilled to hear that Galib and Ali provided a professional, efficient, and friendly service.
We also appreciate your kind words about our communication and booking process. Your recommendation means a lot to us, and we’d be delighted to assist you again in the future.
End of tenancy cleaning
The service was excellent, specially the carpet washing which exceeded our expectations.
2025年8月27日
自発的なレビュー
Excellent Services からの回答
Thank you so much for your kind feedback! We’re delighted to hear that you were pleased with our end of tenancy cleaning, especially the carpet washing. It’s wonderful to know we exceeded your expectations.
We appreciate you choosing our service and would be happy to help again anytime you need us.
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