Exotic India レビュー 374

I have been a long time customer of Exotic India - about 12 years. I have bought several idols over the years for myself and friends and never once I have I been disappointed. The beautifully made pieces have always been well packed and delivered on time unless there is a back order for which there is always a notification that says so. Recently I ordered a large Ganesh idol for a wedding in the family and I requested for an early delivery. The customer service ensured that delivery reached us earlier than anticipated. I have been a really happy customer and would recommend exotic India highly.

Forget about your order. Forget about your money too—neither is coming back.

Order #EXO-2845352

I placed an order for a small book 18 days ago, and it still has not been shipped. To make matters worse, I have not received a refund despite the excessive delay.

My experience with customer service has been equally disappointing. Representatives have been largely unresponsive, providing neither clear answers nor meaningful updates. Commitments made during interactions were not followed through, and I was repeatedly left waiting without any resolution.

Communication regarding the status of my order has been poor throughout the process. Rather than receiving proactive updates, I have had to repeatedly chase the company for information that should have been provided automatically.

Overall, this has been an extremely frustrating experience. An order that should have been straightforward has turned into weeks of delays, unanswered questions, and a lack of accountability.

Based on my experience, I would strongly advise potential customers to exercise caution before placing an order.

not a good customer support. amount debited and credited into their pocket. but no order created. what is going on very mysterious.

great service and excellent communication every time. they never give up till the case is solved! Namaste ❣️

Absolutely the worst buying experience I’ve ever had. I placed my order for a book on April 2nd, and till today it has still not been delivered. Every single time I reached out, all I received were fake, performative apologies and scripted responses like “our customer support team will contact you within a couple of hours.”

Those “couple of hours” apparently mean 48+ hours — or never.

No accountability, no proper updates, no resolution — just endless copy-paste apologies that mean absolutely nothing when there’s zero action behind them. Customers are expected to patiently wait while the company keeps recycling the same empty promises.

If you value your time, money, and peace of mind, stay away. A platform that cannot deliver a single book in months and still continues giving robotic excuses instead of solutions does not deserve customer trust.

A pleasant surprise! I ordered a statue a couple of months ago and at first I was upset that my order not only was taking a long time, but also I received notice that the item I chose was no longer available. But after that I was offered a replacement statue for the same amount of money I paid, even if the value of that replacement, on the site, was 3 times bigger than that. The statue is gorgeous! I finally received it and I simply love it! Not to mention it arrived in an amazingly well protected package. Thank you!

I recently ordered a book from Exotic India and I received it today. I am truly impressed with the overall experience. The packaging was excellent, and the book arrived in perfect condition without any damage.

The delivery was timely, and the quality of the book exceeded my expectations. It feels great to receive an original and well-maintained copy, especially when such valuable books are not easy to find.

Your collection, service, and attention to customers are genuinely commendable. I’m very satisfied with my purchase and will definitely order again in the future.

Thank you, Exotic India team, for such a wonderful experience! 🌟

Its Says they take 25 days to ship. its 29 days now, no confirmation email, no notice. had to message them on whatsap then they told me there is a delay. now they are ignoring my messages. i have spent almost £1000 on 2 items. This is poor custumer service. After my items arrive. I do not feel like ordering anything from this site again.

Exotic India is truthful and reliable company.You will get exactly the same what they advertise on their website.The order is securely parceled.I recommend Exotic India to anybody who is looking forward to deal with them.

I’ve had a truly wonderful experience with Exotic India. The statues are not only beautifully crafted but also carry a special presence and spiritual feel. Each piece is detailed and feels even more meaningful in person. Their customer service is kind and supportive, with regular updates and smooth, timely delivery. I also love that they offer customised statues, which makes it even more personal. I’m very satisfied and would wholeheartedly recommend them to anyone looking for meaningful, high-quality pieces.

Took a little long to receive my product (a little over a month) but once I received it I was really happy. Had a Mysore wood inlay portrait made of The Last Supper, and it was beautiful. Felt like a good quality piece of work, so really appreciate the artisans. Appreciated the responsiveness of the customer support (had a little trouble reaching the agent on the phone but eventually got a hold of them + more responses via email).

Ordered 2 books. I live in South Africa. Shipping method was changed from courier to India Post. Till date, I await delivery of package. This company is not serious about customer satisfaction. I regret my purchase. Their representative is as useless. It is the suppliers responsibility to ensure that the product reaches the customer! Shocking service. Be warned!

I cannot recommend at all!

I was a customer for many years and in the past service and quality was good, but that changed.

They did not dispatch one painting and said they had to give it for repair. I wanted the money back and had to chase for 15 days, they did not even return the full amount! 50 CHF missing.

They showed me the painting after ‚repair‘ and it was completely different. Even after I showed them the differences in the two paintings (the necklace we’re looking totally different) they insist it is the same.

It’s not genuine business practise and service is no good.

I will not order anything in future. It’s sad how such great place completely changed.

I ordered a book from Exotic India . I didn’t expect this much poor service from them I paid full amount with delivery charges even after 13 days they didn’t shipped. even the day they announced to deliver, they didn’t even shipped !!! No idea they will send me the book or not. In this modern age this is never acceptable 😡

The Order is not exactly as shown, please be ware of ordering as return process is very bad and you have to end up paying of return even though the product is damaged broken not exactly as mentioned. You have to get frustrated to the core and end up loosing more and more money but they will never return.

Recently I bought Ganesha wood statue from exotic india. Upon delivery I found the statue was cracked on top and it was packed before the painting was completely dry. I messaged the customer care team two weeks back. Still no action taken. Quality checking by the seller found very poor before they deliver the item to customers. Especially during festival season or year end sales.

I bought a rare book from this shop, the customer service and support was incredible. I highly recommend this shop I will definately be back.

Thanks!

Great customer support and the products are very well done.

Misunderstanding from my side but they talk very politely and dispatched my order very fast .
Thanks dear
My work is waiting for books