explodely.com レビュー 172

explodely.com からの回答

2026年3月24日

Hi Bethany,

Thank you for your feedback!

We’re glad to hear you were satisfied with how your refund was handled.

We always aim to make the process smooth and straightforward for our customers, and we truly appreciate you sharing your experience.

Team Explodely

explodely.com からの回答

2026年3月21日

Hi Rita,

Thank you for your wonderful feedback!

We’re really pleased to hear that our support team was able to step in and help resolve your issue.

At Explodely, we always aim to ensure our customers are supported and that concerns like refunds are handled as smoothly as possible.

We truly appreciate your trust and kind words!

Team Explodely

explodely.com からの回答

2026年3月21日

Hi Steve,

I’ve reviewed your ticket and can see that our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them.

However, to help speed up the process we also escalated this internally. As a result, we’ve now processed a refund for your order.

Please allow a few business days for the amount to reflect in your account.

For clarity, the seller and Explodely operate as separate entities. While we aim to connect buyers with sellers first, we always step in when needed and honor our 60-day money-back guarantee to ensure our customers are protected.

If you need any further assistance, please feel free to reach out.

Team Explodely

explodely.com からの回答

2026年3月21日

Hi ShawnDee,

Thank you so much for your thoughtful feedback!

We’re thrilled to hear that your issue was addressed and resolved so quickly, and that you had a positive experience with our support team.

Our aim is to provide prompt and reliable assistance to ensure our customers are always supported.

We’re especially glad we could resolve your concern within such a short time. Your satisfaction means a lot to us.

Thank you again for your recommendation!

Team Explodely

explodely.com からの回答

2026年3月23日

Hi Drew,

Thank you for your amazing feedback!

We’re thrilled to hear that your experience was smooth and hassle-free.

We are committed to providing reliable service and quick resolutions, so it’s great to know we met your expectations.

We truly appreciate your recommendation!

Team Explodely

explodely.com からの回答

2026年3月19日

Hi Peter,

Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.

We’re very pleased to hear that our team was able to support you and resolve everything for you, including processing the refund. Providing clear, patient, and helpful assistance, no matter the situation is something we care deeply about at Explodely.

If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.

Warm regards,
Team Explodely

explodely.com からの回答

2026年3月19日

Hey David,

Thank you for sharing your experience. We’re pleased to hear that your refund was handled quickly and smoothly.

At Explodely, we strive to make the process as easy and efficient as possible for our customers. We appreciate your feedback and your trust.

Team Explodely

explodely.com からの回答

2026年3月17日

Hi Charo,

Thank you for your feedback!

We’re glad to hear that our support team was very efficient in assisting you.

At Explodely, we always aim to provide quick and helpful support to all our customers.

Team Explodely

explodely.com からの回答

2026年3月16日

Hi Ronda,

We reviewed your tickets on our helpdesk and can confirm that our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them.

Please note that Explodely and the individual sellers on the platform operate as separate entities.

However, to help speed up the process we also escalated this internally. As a result, we’ve now processed a refund for all your orders as we always honor our 60-day money-back guarantee.

Our support team reviews every request carefully and works to resolve issues as quickly as possible.

Team Explodely

explodely.com からの回答

2026年3月16日

Hi Derek,

We want to clarify that Explodely is a legitimate platform and we take customer concerns very seriously. We always honor our 60-day money-back guarantee for eligible purchases.

Our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them.

However, to help speed up the process we also escalated this internally. As a result, we’ve now processed a refund for all your orders.

Please note that Explodely and the individual sellers on the platform operate as separate entities. Our support team reviews every request carefully and works to resolve issues as quickly as possible.

Team Explodely

explodely.com からの回答

2026年3月11日

Hey Randy,

For clarity, the seller and Explodely operates separately, but please be assured we always honour our 60-day money-back guarantee.

We checked and our Support team did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them.

However, to help speed up the process we also escalated this internally. As a result, we’ve now processed a refund for your orders.

Please let us know if you need anything else.

Team Explodely

explodely.com からの回答

2026年3月9日

Hey Jackie,

Explodely is a legitimate platform and we always honour our guarantees while working to resolve customer concerns promptly.

We are unable to locate any purchase or support request associated with your name in our system.

Please contact us directly at support@explodely.com using the email address linked to your purchase and share your order details so we can look into this for you.

Team Explodely

explodely.com からの回答

2026年3月7日

Hey Armand,

Thank you for the wonderful feedback!

We truly appreciate your kind words and are delighted to hear that our support team was able to assist you promptly and effectively. Providing quick, reliable support is something we take great pride in at Explodely.

Your recommendation means a lot to us, and we’re always here if you need any assistance in the future.

Team Explodely

explodely.com からの回答

2026年3月9日 に更新

Updated Message:

We have gone ahead and refunded your purchases baed on the details you shared.

Thank you

Original Message:

Hey Tania,

We want to ensure that we are a legit company and take all complaints very seriously.

We also want to clarify that we do not have a person named Luan in our support team, and our support team responds to every request promptly. We also honour our 60-day money-back guarantee.

We are not able to find your order using only your first name. We want to support you and kindly ask you to send an email to support@explodely.com with your order details and we will refund your purchases immediately.

Team Explodely

explodely.com からの回答

2026年3月4日

Hey Edgar,

We want to clarify that any additional products presented are always optional.

We also want to clarify that the seller and Explodely operate separately, but please be assured we always honour our 60-day money-back guarantee and have already refunded your purchases.

We’re here to help if you need anything else!

Team Explodely

explodely.com からの回答

2026年3月7日 に更新

Added Later:

Hey Cheryl,

We have gone ahead and refunded all the 3 purhcases under the email you shared. The refund should be credited to your account soon.

Thank you

Original message:

Hey Cheryl,

We want to clarify that Explodely and the Seller you purchased from are two separate entities.

We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee.

We are not able to find your order using only your first name. We want to support you and kindly ask you to send an email to support@explodely.com with your order details and we will refund your purchases immediately.

Team Explodely

explodely.com からの回答

2026年3月3日

Hey Octavio,

Thank you for the feedback!

We’re thrilled to hear that your transition was smooth and that the API met your expectations. Building a scalable, reliable platform for serious digital marketers is exactly what we aim for at Explodely.

We truly appreciate the recommendation and are excited to support your continued growth.

Team Explodely

explodely.com からの回答

2026年3月2日

Hi Charles,

We’re sorry to hear about your frustration and would like to clarify a few important points.

You contacted our support team very recently, and due to the weekend and a high volume of inquiries, your request had not yet reached the standard response window. As mentioned in our policy, our agents respond within 24–48 hours, and unfortunately this time was not given before the review was posted.

That said, we want to be very clear that we stand by our 60-day money-back guarantee. Your purchases have now been fully refunded, in line with this policy.

We'd also like to point out that the email you used to purchase was incorrect (with an extra "c" at the end) we have still found the correct purchases and refunded them.

Please also note that Explodely and the seller operate as separate entities. We take all complaints seriously and always aim to resolve concerns fairly when given the opportunity. If you have any further questions, our support team remains available to assist you.

Team Explodely

explodely.com からの回答

2026年2月28日

Hey Jonathan,

Thank you for sharing your experience with us.

We’re delighted to hear that our support team was able to assist you efficiently and that your refund was processed within 48 hours.

Customer satisfaction is very important to us, and we always strive to provide clear communication and timely resolutions.

We appreciate your feedback and thank you for your trust.

Team Explodely

explodely.com からの回答

2026年2月28日

Hey Dominique,

Thank you for your feedback.

We’re pleased to hear that the refund has been successfully credited to your bank account.

As always, we honour our 60-day money-back guarantee and ensure refunds are processed correctly.

We appreciate your patience during the process and thank you for acknowledging the resolution.

Team Explodely