I have bought hundreds of these systems with ZERO support from you company and when i have product issues no help ever! Nobody ever calls me back and Zero help, i cant believe this company will not he... もっと見る
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I have had my RO elite Water quick connect for a few years now and testing the water comes out good but when I re-order my filters for a quick connect video, Water Express does not have the installati... もっと見る
The diaphragm of the original tank of our water filtration system ruptured (not sure if it was me or a factory issue) and we were getting water through the Shrader valve when trying to pressurize. Th... もっと見る
The company was easy to work with and when I had ordered filters direct the first time, I didn't receive my first time order discount. I sent a reply about not receiving my discount, and they returne... もっと見る
企業情報
Express Water について
当該企業による記述
When you turn on a tap, you expect clean water, not a cocktail of contaminants like Chromium-6, which has been found in tap water across all 50 states.
Express Water is a leading provider of innovative water treatment solutions dedicated to ensuring clean and safe water for residential and commercial use. Our commitment to excellence and customer satisfaction drives us to offer a wide range of high-quality water filtration and purification systems that effectively remove impurities, contaminants, and pollutants, including PFAS (also known as microplastics or 'forever chemicals'), while preserving essential minerals and maintaining water's natural taste.
Our key offerings include:
Advanced Water Filtration Systems: We specialize in the design, manufacturing, and distribution of comprehensive water filtration systems. These systems utilize advanced technologies such as activated carbon and reverse osmosis, proven to reduce contaminants like chlorine, sediment, heavy metals, bacteria, and PFAS.
Exceptional Quality: We prioritize product quality and reliability. Our filtration systems are crafted using premium components, durable materials, and state-of-the-art manufacturing processes. Rigorous quality control measures ensure that each unit meets the highest industry standards.
Easy Installation and Maintenance: Express Water takes pride in providing user-friendly systems that are easy to install and maintain. Clear instructions and intuitive designs make the installation process hassle-free. Additionally, our filters have long-lasting cartridges, and we offer convenient replacement services and customer support.
Outstanding Customer Service: We value our customers and strive to deliver exceptional service. Our knowledgeable and friendly team is ready to assist with inquiries, technical support, and product recommendations, ensuring a positive customer experience from start to finish.
At Express Water, our mission is to make clean and healthy water accessible to everyone. By combining cutting-edge technology, reliable products, and excellent customer service, we are committed to being a trusted partner in the journey towards superior water quality.
Express Water is a leading provider of innovative water treatment solutions dedicated to ensuring clean and safe water for residential and commercial use. Our commitment to excellence and customer satisfaction drives us to offer a wide range of high-quality water filtration and purification systems that effectively remove impurities, contaminants, and pollutants, including PFAS (also known as microplastics or 'forever chemicals'), while preserving essential minerals and maintaining water's natural taste.
Our key offerings include:
Advanced Water Filtration Systems: We specialize in the design, manufacturing, and distribution of comprehensive water filtration systems. These systems utilize advanced technologies such as activated carbon and reverse osmosis, proven to reduce contaminants like chlorine, sediment, heavy metals, bacteria, and PFAS.
Exceptional Quality: We prioritize product quality and reliability. Our filtration systems are crafted using premium components, durable materials, and state-of-the-art manufacturing processes. Rigorous quality control measures ensure that each unit meets the highest industry standards.
Easy Installation and Maintenance: Express Water takes pride in providing user-friendly systems that are easy to install and maintain. Clear instructions and intuitive designs make the installation process hassle-free. Additionally, our filters have long-lasting cartridges, and we offer convenient replacement services and customer support.
Outstanding Customer Service: We value our customers and strive to deliver exceptional service. Our knowledgeable and friendly team is ready to assist with inquiries, technical support, and product recommendations, ensuring a positive customer experience from start to finish.
At Express Water, our mission is to make clean and healthy water accessible to everyone. By combining cutting-edge technology, reliable products, and excellent customer service, we are committed to being a trusted partner in the journey towards superior water quality.
連絡先
4.1
ほぼ満足
1016件のレビュー
ネガティブなレビューの 94％に回答しています
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この企業のTrustpilot 利用方法
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Good Company
Customer service was helpful and delivery was prompt. Installation was straight forward and easy, no leaks.
2026年3月18日
I have bought hundreds of these systems…
I have bought hundreds of these systems with ZERO support from you company and when i have product issues no help ever! Nobody ever calls me back and Zero help, i cant believe this company will not help its customers especially when i am selling and installing so many systems. Time to change products for our customers. Yor 3 stage filters used top be really good but the quality went to garbage and i cant have that for out customers anymore. Very sad and disappointed because i used ti really like your products
2026年3月24日
Express Water からの回答
Dear Valued Customer,
We sincerely apologize for the frustration and disappointment you’ve experienced. We truly value your long-standing support and the many systems you’ve purchased and installed. We understand how important product quality and reliable support are for you and your customers.
Please be assured that we have reached out to you directly to provide assistance and resolve the issues you’ve encountered. Our team is committed to supporting you and ensuring you receive the help you need.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Best regards,
Expresswater
The company was easy to work with and…
The company was easy to work with and when I had ordered filters direct the first time, I didn't receive my first time order discount. I sent a reply about not receiving my discount, and they returned my discount.
They are an honest company and I believe them to be trusted and have integrity. I appreciate this!
2026年3月23日
Great filters.
2026年3月23日
Fast and quick delivery everything I…
Fast and quick delivery everything I needed thank you
2026年3月24日
RO quick connect elite system
I have had my RO elite Water quick connect for a few years now and testing the water comes out good but when I re-order my filters for a quick connect video, Water Express does not have the installation video for the quick connect replacement filters it just shows one installation for the bigger filters. I hope when I connect these, it works correctly. And I note that these filters last longer than a year for one person. And as I continue to check with my digital water checking system, it continues to be still good to drink comparing to our tapwater in my house. Good product.
2026年3月23日
It is so easy to order our filters when…
It is so easy to order our filters when needed on your site.
2026年3月24日
Express always has what it I need but…
Express always has what it I need but this time took too long.
2026年3月24日
Wonderful Product... With Some Gripes
The product itself is truly wonderful. I'm so happy to finally have truly clean, delicious water. But I'm not without a few gripes. Setup instructions were self-contradicting at times. This made setup kind of a pain. Also, I was unable to buy a backup filter kit for the product I ordered due to none in stock. That's a concern. These filters have a life span and if inventory is not available when that lifespan is up, it's frustrating and may mean I can't use the product (which, I should point out, is medically necessary). I don't want to have to visit your site daily to try to make sure I always have backups on hand.
2026年3月20日
Express Water からの回答
Dear Joey,
Thank you for sharing your feedback with us, and we sincerely apologize for the difficulties you experienced with the setup instructions and the frustration around filter availability. We truly value your input and want to make sure you feel supported.
We’ve sent you a separate email to assist you directly with your concerns about the filter replacement kits and to provide guidance on ensuring you always have backups available. Our team will work with you to make sure you have what you need, especially since clean water is medically necessary for you.
We appreciate your patience and understanding, and we’re committed to improving both our instructions and inventory availability so your experience is smoother moving forward.
Best regards,
EXPRESSWATER
Pricey-prompt delivery & good filter
Prompt delivery & good packaging. A bit expensive, but very good water filter. Replacement filters are also a bit pricey, but the annual auto shipping is a nice option.
2026年3月20日
Very responsive to my email questions
Very responsive to my email questions, and adjusted my order without any hassle.
2026年3月23日
Showed up pretty quick and an easy…
Showed up pretty quick and an easy install. No complaints here! Good stuff.
2026年3月24日
It Does the Job.
The diaphragm of the original tank of our water filtration system ruptured (not sure if it was me or a factory issue) and we were getting water through the Shrader valve when trying to pressurize. The tank we bought worked out just fine and it came pre-presurized to about 6.5psi so it was good to go right out of the box.
2026年3月24日
Clean/Tasty Water
Delivery is easy to setup so I don't have to think about ordering. The whole house water system has improved our water tremedously.
2026年3月24日
The man that took my order knew what I…
The man that took my order knew what I wanted but when I received it I immediately realized that I ordered the wrong filters. When I called express water back I got a lady she was immediately helpful giving me the address to return the products back.
2026年3月23日
Patient with troubleshooting
2026年3月20日
EMAIL INSTRUCTIONS WERE VERY CLEAR IN…
EMAIL INSTRUCTIONS WERE VERY CLEAR IN HELP REPLACING FILTERS.
2026年3月18日
This is a very well put together filter…
This is a very well put together filter system for a great price! I love the gauges on it to make it easier to know what you don't have pressure.
2026年2月20日
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