Eyeweb レビュー 69

sarah clark had clear and quick communication and quickly solved my problem with my email not working when input properly more help than i had gotten from other customer service on different sites 10/10 experience

Received my first pair of safety glasses. Very prompt with the order. The arms of the glasses were to tight for my big head😅
Tim worked with me on picking out another pair. And after picking out the frame I wanted he started the shipping process same day. Thanks Tim for all your help⭐️

I ordered safety glasses using my work benefit for the first time a few weeks ago. The process was easy and the shipment came within the timeframe that was communicated.
When I received the glasses I experienced an issue where the frame was crooked and felt uncomfortable when I put them on.

Although I had reserves that nothing would be done since it was through a work benefit, I reached out over email.

Tim from Save Vision, Eyeweb was fantastic!!

First, he gave me detailed instructions on how to place the exchange order. I misunderstood the email when I couldn't find the button that I was looking for and ended up submitting a new order adding the comment 'Exchange' underneath.

Because my benefit was just recently used for that cycle, I was denied the order.
I reached out on the same email thread to add my company's safety representative asking them to 'reopen the benefit' (per the text message instructions), and the team at SafeVision responded to the thread before my company representative did, resolving the issue right away!!!

The customer service that Tim provided was extremely helpful, and he was very understanding of the issue. I would highly recommend using this company for safety glasses!

Thank you again for the great customer service experience while helping to resolve my issue!!

After having received an email stating that my glasses were on their way, I saw where the info provided in the email was for a cancelled order. At once, I reached out and Ms. Clark checked on the order # and indeed told me that the correct order for glasses was in the shipping process. The promptness in dispelling my fears is very much appreciated.

support was very knowledgeable and helpful

Excellent customer service and prompt 👍 I did not include a certain part of the prescription onto the website while ordering and when the glasses came in they were not clear. Rest assure Michael with customer service had it corrected while we were speaking and will be sending out a new pair. Thank you for all you do!

I recently purchased my company issued safety glasses thru Eyeweb. From the beginning to the end the process was flawless. I love my new safety glasses and I’m encouraged to wear them more because they’re comfortable! Thank you Eyeweb!

Sending the glasses back a second time. Still not right. First the bifocal was too high making me dizzy but now my vision is out of focus. Asked for a refund and my answer was they don't issue refunds.
I'm very frusteratef

I recently had the displeasure of experiencing what can only be described as a customer support horror show with Eyeweb.com. From start to finish, my encounter with their support team left me more frustrated than satisfied. Very poor products and pathetic support. Don't even pick a call. Not recommended at all.

The glasses are not only stylish but also incredibly comfortable to wear. The prescription was spot on, and I can see clearly without any issues. The quality of the frames and lenses is top-notch, and I believe I've made a great investment. I'm delighted with your product and service, and I would happily give your company a 5-star rating. If anyone is in search of prescription glasses, I wholeheartedly recommend your brand. Thank you for delivering such a fantastic product!"

I broke my frames. Four months until my next eye exam, I found a Frame Only option available at eyeweb.com. w/ 1-3 day shipping on my discontinued frames. After processing the receipt indicated the item would be shipped in 7-10 days pended lens install. Next business day, emailed customer service, confirming item would be shipped immediately w/o lenses. CS was prompt with bad news. Won't ship without lenses, the system should not have offered them that way. They granted a full refund but what I need is to be able to see before a trip at the end of the week. Now I have to start the search from scratch.

Customer service was top notch! Tim F. did a great job answering my questions and resolving my issues quickly and efficiently. Would love if all customer service agents were as respectful and helpful as him.

The customer service from Sarah was awesome, with in moments the issue I was having was resolved and Sarah made my experience enjoyable. Thank you so much Sarah.

Michael Louise helped me get my order in. I was a total pain and the help I received was fantastic. I even changed my order after placing it and Michael took care of me right away. Thanks!!!

Michael Louise helped me find a product that wasn't directly listed on the site and offered to work with his staff to make sure the website was updated appropriately in the future. He also helped undo an error that I made during checkout. Very helpful overall.

I got a great pair of prescription safety glasses that don’t look like safety glasses.
I’m extremely happy with them.

Very kind and well mannered people communicates great and in a timely fashion I would recommend this company eyeweb.com to anyone who needs safety prescription glasses. Thank you again eyeweb.com

Great response time and Tim Foster was very helpful.

Thank goodness for Michael Lewis. Pleasant and knowledgeable! He helped me out in a difficult situation. Thank you so much.

Michael Louise helped me figure out exactly what i needed from the chat window, while at work. pretty happy in the ease of use. thanks!