EzyBook レビュー 

Very slick process and not far from the airport. Very easy to use and I would certainly use this parking facility again at Luton

Easy car parking service: was met at the airport and handed the car over, rang on return when collecting bags, and the car was brought back. It was the easiest experience I've had at the airport.

We had booked meet and greet with this company, and realised we needed to be closer to the terminal so we rang the company who arranged for a driver to meet us closer to the terminal at airport who arrived promptly and took our car, great service who I'll use again in the future

Absolutely disgusting. My wife was promised a refund and 4 weeks later nothing. They refuse to pay it, often hang up, say it will be on its way and nothing. Do not trust this company.

Good service, took 30 minutes from calling.
The pricing is competitive, but remember you have to pay tickets, so another £21.

I've used this company for a few years and I have never had a problem with them,always helpful always on time with my car ,car always cleans ,and drivers are professional and always greet you with a smile. I always use the meet and greet, great service.

Reliable efficient friendly over all great service have used a few times now never a problem

The service was well organised, and the car collection and return went smoothly, which is why I'm giving it 2 stars instead of 1.

However, I was very disappointed by the lack of transparency regarding the extra charges. I had to pay an additional £16, but this was only mentioned in the confirmation email, after the booking had already been completed and paid for. Such an important extra fee should be made clear before payment, not afterwards.

In the end, it wasn't worth the money. Once all the extra costs were added, it would have been cheaper and much more convenient to book a parking space close to the terminal directly.

the price I found was very good the car park is 10 minutes away with shuttle service but few down service been noticed from car parking services
they don't answer straight away so keep calling every 4/5 minutes but normally respond on 3rd attempts
the car been find full of dust not big deal for me but if you have new car think about and you have to wait 30/40 minutes for the transfer if you are not in rush is fine for me I give 4* but should be 3* just I want give more credit .

I paid for parking for later this month. There was an issue on their side with the transaction. The money was taken from my account however they won't issue me with my parking details despite me sending them the evidence that they requested. I'm due to go away in two weeks and now they are ignoring my emails pleading for them to resolve this issue and issue me with the booking confirmation I paid for. Horrendous company

I have booked my car parking last night with them for 2nd of August. And then after one hour sent out an email for cancelation. This morning they reply to my email saying that its not cancelable i can do only amend. But when i booked with them they said free cancellation until 48 hours prior to drop off. Now i will ask my credit card for charge back. I wish before i book i should read their feedback.

Do not use - they took my money and wouldn’t return it. They won’t answer anny phone calls and Anna Anderson at customer service replied once saying card system didn’t work and wouldn’t reply or return money. Kept saying on phone they’d return money and never did.
Do not use!!!!!

Very friendly service. Very efficient with transfers to and from the airport. Needs better signage as just off a roundabout but overall a very good experience. Would use again

Super quick service. Thanks again.

Fast drop off and pick up, no issues, always easy going with no problems, even when timings aren't adhered to, they are accommodating. 5*

I am writing to formally lodge a complaint regarding the condition of my vehicle when it was returned to me following my recent booking from 17-05-2026 to 03-06-2026 at Terminal 2.

Prior to my trip, my car was professionally washed and cleaned on the 16th of May 2026 before being driven directly to the airport for your Meet & Greet service.

Upon collecting my vehicle on 3rd June, I was deeply disappointed to find that the interior had been left in a dirty and unacceptable state. Specifically, there is significant dirt left behind on both the front passenger side carpet and the rear left-hand side carpet. This strongly indicates that my vehicle was unauthorizedly used to transport at least two of your staff members or other individuals during the time it was supposed to be securely parked. There is absolutely no operational reason for anyone to be sitting in the passenger or rear seats of my car.

As an asthmatic, I am incredibly sensitive to cleanliness, dust, and dirt inside an enclosed vehicle. Finding my property treated with such a lack of respect and care was not only frustrating but poses a direct risk to my health. Your staff should be far more conscious and respectful of customer property.

I have attached photographs clearly showing the dirt left on the carpets as evidence of the condition in which my car was returned.

Because of the negligence and dirtiness of your staff, I am now forced to take my car for another professional valet and wash. I am requesting a full refund for the cost of this car wash, alongside an explanation for why my vehicle was used to transport passengers.
I look forward to receiving your prompt and suitable feedback regarding how you intend to rectify this situation.

Excellent value for money. Very quick at responding. Wait time was minimal, even at 01.30 in morning. I would definitely use them again.

I get easily lost and these guys was amazing and assured me they would step by step tell me where to go.
Very professional and nice people.
Easy contact on arrival and had me picked up took back to my car waiting.
I will definitely use every time I use the airport

Made an airport parking booking through this company. Cancelled as the parking company appeared on Watchdog and set the alarm bells off!
I requested a refund from Ezybook... Well still waiting some 18 working days later. Calls go unanswered.. emails ignored...
I was very willing to rebook via Ezybook. But now will go elsewhere, as they have my money but don't want to give it back? Also I'm guessing that as a 3rd party booking agent that they really do not give a shite who they book you with? So far the parking company are listed dodgy, I'm finding that Ezybook are well suited bed partners for them?