EzyBook レビュー 

Don’t book with Ezybook. I have messaged them to get a refund they said they will issue it within 14 working days which I thought was strange straight away. Due to 99% of places issue within 5 days or so. It has been over 2 weeks now and still no refund and no responses via email. Will have to seek legal action it seems defo not recommend this company defo more hassle than it’s worth.

Great service. Dropped off and picked back up straight away on return from holiday. Will 💯 use again. Thanks

Very good service from drop off the car and pick up
Very efficient and good customer service and support
Quick service on pick up point and departure
Highly recommended

Scammer!!!

My experience with Ezy Book Airport Parking has been absolutely disgraceful. I am still owed a £73:00 refund and have been given nothing but excuse after excuse for months. Every time I contact them, I’m told something different, yet the refund never arrives.

The level of customer service has been shocking. There has been no accountability, no urgency, and no effort to resolve the issue despite repeated promises. As a customer, I feel completely let down and deeply frustrated by the way I have been treated.

Based on my experience, I would never use this company again and cannot recommend them to anyone. I would strongly urge others to think very carefully before handing over their money, as my experience has left me feeling that I cannot trust this business at all.

Save yourself the stress and book with a reputable airport parking provider instead.
No refunds/diverted calls/ or they hang up.
Please do not book with this company . I am on 17 days still no refund . They have stopped responding to my emails .
After 14 I was promised my money in 48 hours. Still Nothing at all!

Do not use them please

Dear Tanzina
...
We will refund within 14 working days
Thank You
Best Regards,
Anna Anderson
Customer Service Representative
EzyBook
Tel: 0203 289 5677 / 0333 344
8483

Professional, courteous and punctual

Easy to book, I got lost on the way and had to call them at 3am but they were sound and helped. The man that took me to the airport was a lovely guy really pleasant, told me where I needed to go after he dropped me and my son at the airport. Would use again :)

I’ve never had such unprofessional customer service. My booking was cancelled even after 30 days and I haven’t received a refund. Whenever I call customer care they divert my calls. Easy Bookings needs to take responsibility for this. I strongly advise everyone to avoid this site.

Excellent service, prompt responses and detailed instructions. The drop off was quick and easy, and the return was in contact and arrived when i was told they would. Perfect all round, i have found my parking solution for heathrow form now on for sure!

The booking process was very efficient and the price was good. No reception when we arrived but someone appeared. We were then transferred very quickly but the vehicle was filthy inside and the seat belts didn't work.
On our return we waited almost an hour. There had been an issue and all the cars had had to be moved further away. They kept saying 7 minutes...he will ring you. He didn't ring and we kept ringing. Yes, it was further away but not 1hr. The vehicle was still filthy and the seat belts still didn't work. Nice enough people but we were tired and it wasn't ideal.

So the booking, taking of money was fine. The confirmation email was confusing as it told me twice how to drop off but not pick up at all. But I could work that out and I was even able to change the car we used, though that took a call as online did not work.
On the day took 3 calls and 15 minutes to get through for drop off but we managed and they took the car from us.
The return was the issue. Took 75 minutes to get the car upon return with 6 calls and continual lying from Stanstedairportcheapparking.co.uk the underlying company. Kept saying car would be there, first in 30 minutes, then 15, 15, 10 etc. All in all a terrible experience. I wrote to their complaint email. Shocker. No response. I would take them off Ezybook if you are not the same company.
This was for a 5 day parking at Luton made 3 months in advance.

A member of staff tried to scam me for £220 telling me my vehicle was unfit to be driven to their holding carpark and said I had to pay for a recovery vehicle and my car had already clocked up £180 worth of parking charges in the Orange car park. I sent my own recovery vehicle to collect my car which cost me £160 and when my driver arrived my car had been driven to their holding car park and what I had been told was a lie, in the meantime I had been sent bank details by a member of staff telling me to transfer the £220 into an account, I asked to pay via credit card and they declined so I then became suspicious, hence then sending my own recovery driver. I spent over £300 that week to park my car and then after I arrived back from my holiday I obviously had no car to get home in so had to pay for a taxi, which was more expense. I sent email after email and I called and called and to this day I have had no response at all from the company, a manager or in fact the owners. My bank finally gave me a charge back for the original cost but I am still hundreds out of pocket so I am now starting court proceedings against this company, DO NOT USE THIS COMPANY THEIR CUSTOMER SERVICE IS AWFUL AND THEIR STAFF ARE SCAMMERS. The whole experience was very stressful and ruined a whole day of my holiday.

Please do not book with this company . They say you can cancel your booking free it is included with your booking .
You have to email to cancel which I did the same day. You do get a reply and they try to fob you off with a new booking date or credit voucher . They ask you to pick what you want . I asked for a refund and the reply was it takes up to 14 working days . I am on 17 days still no refund . They have stopped responding to my emails .
This is the last email I have had .

I have now instructed my credit card company to start the charge back process.

Do not use them please
Dear Richard,
...
We will refund within 14 working days
Thank You
Best Regards,
Anna Anderson
Customer Service Representative
EzyBook
Tel: 0203 289 5677 / 0333 344
8483

Chat: EzyBook
Note: Our working hours are Mon-Fri 9:00 to 20:00 excluding Bank
Holidays.
You can always view, print and amend your booking details by visiting My Booking
~ Reply
• Forward

Have used ezybook twice now once at Heathrow and stansted. Both were competitively priced and cheaper than many others. Used meet and greet at Heathrow no issues waited as was a bit late due to traffic car returned within 30 minutes on return Stansted used off site parking no problems either. Essentially you pay for what you get if you want a premium service then pay premium prices. I would definitely use them again

What can I say other than this is not a meet and greet service, i would never use this company ever again, 1hr it took from being at the airport and calling them to collect the car and the same again on the way back 1hr waiting time to deliver the car back. Please only book with a proper parking company

By far the worst company I have ever dealt with. The car was delivered in a filthy condition, and after arriving, we had to wait 55 minutes for the minibus to pickup. Once we finally reached the compound location, it took another 15 minutes to receive the vehicle.
To make matters worse, the driver who picked us up was highly unprofessional and even got into arguments with customers. The level of customer service was nonexistent from start to finish.
Overall, this was an extremely disappointing experience. I would never use this company again, and I strongly recommend that others avoid making the same mistake. Absolutely awful service

Scam company. AVOID AT ALL COSTS!

My car was over an hour and a half late to arrive at Heathrow.

When it arrived it was covered in mud and had been dented and scratched on three panels.

I was also made to pay the charge to pull the car into the car park - twice!

Time to take this company to court - my solicitor will be in touch shortly.

DO NOT USE THIS COMPANY.

They have zero due diligence on the companies they promote-look up Express parking in heathrow if you want to get a picture of who they work with....

A scam company working hand in hand with scam artists.... Only use this company if you are happy that your car may be stolen, as my "meet and greet" car park included my car being parked at the Plough pub in Heathrow for the full 5 days I was away, and then I get a PNC for £100

Only noticed extra levy charges on the actual booking confirmation when I was already in the airport. Charges were higher than expected and made the whole booking very expensive. Total price was not competitive at all. Also I wasn't expecting for my car to be driven out and parked somewhere else.
My car was handed back filthy inside and out. Also some belongings missing from my vehicle.

What wasn't made clear at time of booking is that, on top of the fee, you are responsible for paying the £13 drop-off parking charge at each side of your stay (an additional £26).
I called the designated number 3 times, to notify of our impending arrival, with no response. Ended up finding another number to contact them on. Connection was appalling and I could barely understand them. Aside from the unexpected additional cost, drop off was smooth.
When we landed, I called as soon as I was off the plane (we hand no checked luggage). I was informed that the car would arrive in 45mins!! We had booked for 11pm collection, I called at 10:45 and car arrived at 11:23pm. Not the service I expected when booking. Definitely will NOT be using this company again.

Made a booking through Ipark, arrived at 4:30am having called 30 minutes beforehand and told to go to level 6. That was the last we heard from Ipark and they did not pick up any further calls. After no show or contact for an hour, we were left with no option but to go to the long stay and pay £35+ per day for the long stay car park.

There was around 20 other customers all either waiting to have their car collected or dropped off. One man was on the phone to the police as he returned to find his car left, damaged and with his car keys on top of the bonnet with a £700 fine, as his car had been dumped there for the full week.

Ezybook claim they take no responsibility, but they should assess the companies they are advertising booking through. Ipark seemingly do not exist and cannot be contacted.