FabKids レビュー 12,983

FabKids からの回答

2024年10月12日

Hello Leah,

Wonderful! We're so happy to hear you're enjoying our wide selection of options for your girls and boys! We strive to offer a variety of styles and sizes to ensure there's something for everyone. We're also glad you find our website easy to navigate and that you're excited to order this month. We appreciate your loyalty as a VIP member and are glad you value the flexibility of skipping a month if you don't find anything you love. Thank you for your continued support! Have a good one!

Best,
Bonnie

FabKids からの回答

2024年10月14日 に更新

Hello Darlene,

We apologize for the confusion and frustration you experienced with our membership service. We understand how important it is to have clear and accessible information about our membership options, and we are reviewing our communication processes to ensure that all aspects of our membership model are clearly explained to our members. We are also investigating the issues with our member service line and will take immediate steps to ensure that our members can easily reach our team for support. We'll reach out to you via email right away to assist you further. 

Best,
Bonnie

FabKids からの回答

2024年10月10日

Hello Elizabeth,

We're happy to hear that you found summer clothes for your grandchildren and love the Halloween leggings! We understand how important it is to have access to our clothing, especially from the UK. Your feedback about shipping and the lack of a kids' size chart on the UK site is valuable to us. We're always looking to improve and expand our services for our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

FabKids からの回答

2024年10月4日

Hello Rosemay,

Thank you for your feedback! We appreciate your loyalty to FabKids over the past eight years and are glad to hear that you find the price and quality of our products amazing. It’s great to know that our seasonal sales have made your shopping experience more convenient. We understand your interest in having more pajama options and will take your suggestion into account as we continue to expand our offerings. We always cater to all styles/sizes as much as we can, but we cannot deny that there were times that we seek to provide the right products for our valued members. We always want to make sure that we are able to meet your preferred selections. You can check our new products which are available on the 1st of every month, and from time to time, our selections will be available mid-month. We'll also email you about any new releases so we suggest to please log in within the first few days of the month to find your favorites while they're in stock.

Best,
Zeth

FabKids からの回答

2024年9月26日

Hello LaTrisha, 

Thank you for taking the time to share your thoughts with us. We completely understand the urgency and frustration of your situation, especially after making a purchase for something special like your daughter's boots. It's unacceptable that your card was charged while not accepting Cash App, and we truly empathize with the impact this has on you. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

FabKids からの回答

2024年9月20日

Hello,

Thank you for sharing your experience! We’re glad to hear that your first time ordering from the site went well, and we appreciate your openness. It’s great to know you plan to shop with us again, and we look forward to making your next experience even better!

Best,
Zeth

FabKids からの回答

2024年9月16日

Hello Lori,

We are sorry to hear about the sizing issue with your order. We understand how inconvenient it must be to realize you need a different size after receiving the item. We’re here to help you with the return process. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Bonnie

FabKids からの回答

2024年9月13日

Hello Terrie,

Thank you for your feedback. We're glad to hear that you find ordering easy. We understand the desire for more fall selections and appreciate your input on this. We’ll take your suggestion into account as we work on expanding our offerings. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.

Best,
Zeth

FabKids からの回答

2024年9月11日

Hello Katrina,

I'm sorry to hear about your negative experience with your order and our Member Services team. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best regards,
Chad

FabKids からの回答

2024年9月10日

Hello Janet,

It’s awesome to hear that you love FabKids! Their outfits and shoes are definitely cute and stylish. It’s always fun to find brands that offer adorable and high-quality clothing for kids. You may be sure that we will keep offering members like you fresh, original styles. Hope you have a nice day!

Best,
Lia

FabKids からの回答

2024年9月10日

Hello Tricia,

We completely understand your frustration. It’s really upsetting when your requests aren’t respected and you’re charged against your wishes. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

FabKids からの回答

2024年9月3日

Hi Renea,

Thank you for sharing your positive feedback! We’re so pleased to hear that your daughter loves the styles of our shoes! It’s wonderful to know that she’s enjoying them. Thank you for choosing us, and we look forward to continuing to serve you!

Best,
Kim

FabKids からの回答

2024年9月3日 に更新

Hello Sam,

We're really sorry to hear about the trouble you’ve experienced with your payment and the delay in getting your money back. Your frustration with both the payment issue and the member service is completely understandable. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.

Best,
Zeth

FabKids からの回答

2024年9月3日 に更新

Hello Autumn,

I’m sorry to hear about the trouble you’re having with canceling your membership. It’s great to hear that you’ve been pleased with the quality of our clothes and the timely deliveries for your kids, but it’s really frustrating to face such difficulties when trying to cancel. Waiting for an hour in chat and on the phone with no resolution from our Member Services Team is definitely not acceptable. Your experience highlights a significant issue with member service that needs to be addressed. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.

Best,
Zeth

FabKids からの回答

2024年9月1日

Hello Donna,

Amazing! Thank you for your lovely review! We’re so pleased to hear that you found it easy to discover beautiful outfits. Your satisfaction is our goal, and we’re happy that our selection met your expectations. We can’t wait to help you find more great styles in the future! Enjoy your day!

Best,
Bonnie

FabKids からの回答

2024年8月28日

Hello Shay,

Thank you so much for your heartfelt message! We’re overjoyed to hear how much you love FabKids and are glad that the shoes have made such a positive impact on you and your child. It’s wonderful to know that our deals are not only providing great value but also making a real difference in your life as a parent. It’s feedback like yours that motivates us to continue offering high-quality products at accessible prices.

Best,
Allison

FabKids からの回答

2024年8月26日

Hello Jessica,

Thank you for sharing your shopping experience with us! We’re happy to hear that you love shopping for your granddaughters with us and that you’ve found such adorable outfits and shoes for them. It’s wonderful to know they’re enjoying the light-up sneakers and cozy jean jackets. We’re also glad to know about your positive experience with our Member Services Team. It’s fantastic to know they were able to assist you promptly and with kindness. Your satisfaction and the joy you find in shopping for your granddaughters mean a lot to us.

Best,
Zeth

FabKids からの回答

2024年8月24日

Hello Ann,

Wow! Thank you so much for your kind words! We’re delighted to hear that we could provide the shoes you needed for your son. It’s our pleasure to help, and we’re glad we could make a difference for you. Hope you have a great day!

Best,
Bonnie

FabKids からの回答

2024年8月24日

Hello RR,

That's wonderful to hear that FabKids has become your go-to choice for back-to-school and summer! Having a reliable and stylish option for your wardrobe can make getting ready for the day or any activity so much easier and enjoyable. Rest assured that we will continue providing unique and new styles for members like you. We hope you have a pleasant day.

Best,
Lia

FabKids からの回答

2024年8月24日

Hello Dallas,

I'm so glad to hear that you've been a fan of FabKids for a few years and that you were happy to see the addition of more sizes on the website. It's wonderful when brands expand their offerings to be more inclusive and cater to a wider range of sizes, allowing more members to enjoy their products. We promise to continue providing members like you with new and creative styles. We hope that you will always have a great experience with us!

Best,
Lia