Having owned the aircraft for 18 years, I knew it quite well. The model they made was exactly how it looked when I sold it. They reproduced the Arizona Department of Transportation decals on the ru... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Outstanding workmanship and customer service. The end product justifies the wait which is 10-12 weeks. Real attention to detail at a very reasonable price. These guys can build anything. If you wa... もっと見る
Had a great experience. It takes time but what would one expect from a custom made model. Very friendly customer service. Websites could do with an upgrade but thats just nitpicking.
I placed the order for a Lancair with: -the ACTUAL 3-views from the POH -the ACTUAL paint design from Scheme Designers -the EXACT IMRON paint codes All in the first email. Nobody could do a more c... もっと見る
企業が回答しました
企業情報
当該企業による記述
Factory Direct Models is the leading manufacturer of realistic custom aircraft models. Our models are as real as it gets without being the real thing. Whatever is your favorite plane, car, ship, or manufactured product, we can model it in exceptional detail.
連絡先
5803 South Sossaman Road, Suite 119, 85212, Mesa, 米国
- (866) 580-8727
- marketing@factorydirectmodels.com
- factorydirectmodels.com
4.6
優良
26件のレビュー
レビュー依頼の記録がありません
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Nice product
2025年12月26日
自発的なレビュー
Superior Quality Models and Service
I ordered a custom-built desktop model of a family member's Piper M350 and couldn't be happier with superior quality model received, as well as the entire Factory Direct Models (FDM) ordering and fulfillment processes. The custom model is a work of art and during the approximate 12 weeks it took to receive it, FDM sent me several order status update messages, approval photos, and delivery was provided by an express carrier. It was well worth the money spent and FDM is OUSTANDING to do business with!
2025年11月1日
自発的なレビュー
A Perfect scale model of My airplane
Having owned the aircraft for 18 years,
I knew it quite well. The model they made was exactly how it looked when I sold it.
They reproduced the Arizona Department of Transportation decals on the rudder below the elevator. I also had a Pan Am decal at the top of the vertical stabilizer. The original first owner had a US Customs sticker next to the stair door. That was also on the model.
It was foam packed for the 8,000 mile journey from the Philippines, and arrived safely and in perfect condition.
2025年9月16日
自発的なレビュー
Great customer experience and the plane…
Great customer experience and the plane turned out exactly how we wanted it to! My husband loves his plane and brought back lots of good memories flying float planes!
2024年7月18日
自発的なレビュー
My EB-66 Elint is AWESOME !!!
My EB-66 Elint is AWESOME !!!
I just received it today and it is a welcome addition to my collection. Although it is my 17th plane it is #1 today. Factory direct is a great company to do business with i have ordered several Models from them and I am well pleased with all of them.
Stephen C
2024年3月29日
自発的なレビュー
Excellent quality!
2023年5月27日
Attention to detail is important and…
Attention to detail is important and the last couple of models have been excellent.
2023年7月21日
Models are OUTSTANDING!
2023年7月12日
They took 9 months to do it wrong.
I placed the order for a Lancair with:
-the ACTUAL 3-views from the POH
-the ACTUAL paint design from Scheme Designers
-the EXACT IMRON paint codes
All in the first email. Nobody could do a more complete, thoughtful, and perfect placement of the order. Despite this, presumably because they are just a front for the actual work being done in Malaysia, they took NINE MONTHS to deliver the model, and, after COUNTLESS emails trying to explain the paint colors to them because they had no concept of an IMRON paint code, I had to refuse the first attempt due to them getting the colors all wrong and labelling it as (I'm not making this up) a TBM-850 on the stand. I answered my emails to them promptly, but they still blamed me for taking NINE MONTHS to deliver the model. I run a small business, and I don't farm out my work to the cheapest, slowest bidder, and then blame the customer when my suppliers drop the ball.
2022年7月31日
自発的なレビュー
Factory Direct Models からの回答
Here are the absolute facts:
This review is very suspect. Customer did not communicateof customer communication and submitted two change orders. This account of his order is accurate and documented, just like we do with every order, despite waht he claims. His model was delivered 6 months ago and he leaves this review now? Questionable at best. Here is the truth, whole truth, nothing but the truth. The customer did not supply, and did not know what colors he wanted his model to be painted. He asked us to build the model through trial and error, without proper information, and at our expense. . Finally, after 5 months of repeated phone calls and emails, he sent revised paint chips. Despite him, we still were able build him a beautiful model that he happily approved.
Here is the link to the finished model: http://fdm-model.com/approvals/alreadyApproved/17a2f3637d88b78/3.
We log and keep notes on everything, and there is much more to the story, but I will spare everyone the finer details and choice words he used as they are not relevant. We are pilot owned and operated for over 35 years, creating successful business solutions for the world’s most accomplished aircraft manufacturers and industry professionals. Currently we supply the finest custom-made aircraft models to over 40 different aircraft manufacturers and hundreds of the world’s leading aerospace companies in over 68 countries. We have over 50,000 satisfied clients worldwide. We take pride in every model we build. We have offices and production facilities in both the US and the Philippines, all fully owned, and our factory is owned and operated by a US Navy veteran, former P-3 pilot. We are not a “middleman”, we are the largest supplier of custom model airplanes in the world.
We are also only a phone call away, he could have called us anytime M-F 8am to 4pm MST. We pride ourselves on keeping great notes and providing the highest quality product.
The issue here was the client not knowing what he wanted, not our team.
Order notes. IR = Information Required / MI = Missing Information
Here are the highlights from the notes (not enough space):
01/04/23 01/04/23 Received material inbound contains of 3 paint samples (Accessible Beige SW7036, Enduring Bronze SW7055 & Cavier SW6990) (Jenny)
12/26/22 received paint samples, sending to factory (KD)
12/9/22 Reached out to confirm paint colors or he needs to mail us paint chips (JW)
12/08/22 Sent follow up email (Luissa)
12/03/22 Sent follow up email (Luissa)
11/29/22 Sent follow up email (Luissa)
11/21/22 Sent images w/ new paint colors used (Luissa)
11/14/22 Emailed regarding IR (Luissa)
11/14/22 Paint colors for approval - due to customer change (Luissa)
08/17/22 Received email from customer regarding IR (Luissa)
08/15/22 Received email from customer -actually, I like the SILVER PLATINUM for the BELLY of the airplane (Luissa)
08/11/22 Received email from customer -CONFIRMED on earth brown, can you show me a few options close to green gold? (Luissa)
08/10/22 Received email from customer -The EARTH BROWN is great! But the Platinum is NOT so good. (Luissa)
08/08/22 Received email from customer regarding IR (Luissa)
08/04/22 Received email from customer -"choose the paint colors to match this photo, and then show me the paint chip colors you chose and I will confirm if they seem to be correct." (Luissa)
08/02/22 Emailed customer regarding IR (Luissa)
08/02/22 Need paint codes for confirmation (Luissa)
Website purchase portal needs updated
2023年6月29日
Ready to ship purchased on 6/6/23
Ready to ship purchased on 6/6/23. Its was shipped 10 days later, received 6/26. This was disappointing. I called FDM with questions and answers were given. The model is well made and nicely detailed.
2023年6月5日
自発的なレビュー
Excellent in every sense
Excellent! We have ordered several times and every model exceeded our expectations. Brilliant execution and great finishes. They always meet delivery deadlines.
2023年6月27日
自発的なレビュー
Easy to Use Website
Easy to Use Website, easy to browse examples. Straight forward ordering and upload of photos. Would appreciate communication regarding estimated completion date.
2023年6月5日
Had a great experience
Had a great experience. It takes time but what would one expect from a custom made model. Very friendly customer service. Websites could do with an upgrade but thats just nitpicking.
2023年6月9日
自発的なレビュー
No problems.
2023年6月8日
Great service and cooperation from FDM team
We are very happy with the services and cooperation of FDM staff. The staff was very passionate and accommodated our request as we needed the order urgently, and the order arrived early as we expected. Thank you so much, FDM team, for your great service!
2023年6月6日
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