Freshine Custom Curtains & Drapes レビュー 38

TrustScore 5段階評価の4.5

4.3

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5つ星のうち5の評価

This is my third time ordering from FreShine and it has always been such a smooth, seamless process. The quality of the fabrics is amazing, everything comes as ordered, and I am never left wanting mor... もっと見る

5つ星のうち5の評価

I couldn’t be happier with these custom pleated linen curtains. The quality is immediately noticeable; the fabric feels substantial but still soft, with a beautiful natural texture that adds warmth to... もっと見る

5つ星のうち5の評価

Ordered a custom width electric curtain and was very pleased how quickly it was made and delivered. I was so impressed that I decided to order a 2nd one for our large living room windows. Freshine has... もっと見る

5つ星のうち1の評価

What an absolutely terrible experience. I ordered curtains and they came in half the width of what I ordered. When I called to get the problem solved, they said it was my fault because they measure ha... もっと見る

企業が回答しました

4.3

優良

TrustScore 5段階評価の4.5

38件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

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5つ星のうち5の評価

couldn’t be happier with these…

couldn’t be happier with these curtains! Ordering was so simple, and the customization options made it easy to get the perfect fit for my space. The quality is absolutely beautiful — the fabric feels luxurious, hangs perfectly, and instantly elevated the entire room.

They let in just the right amount of light while still giving that soft, cozy feel I was going for. You can truly tell they’re well-made and designed to last. Such a perfect blend of style and function — I’m obsessed!

2026年2月1日
自発的なレビュー
5つ星のうち5の評価

So many options

This is my third time ordering from FreShine and it has always been such a smooth, seamless process. The quality of the fabrics is amazing, everything comes as ordered, and I am never left wanting more. I have some shades with the motorized ability that I love, I have cordless shades that go up and down SO much easier than another set I ordered elsewhere, and the curtains are always made so well. Will always keep FreShine in mind for my window dressing needs!

2026年4月6日
自発的なレビュー
5つ星のうち5の評価

Effortless Elegance with Beautiful Craftsmanship

I couldn’t be happier with these custom pleated linen curtains. The quality is immediately noticeable; the fabric feels substantial but still soft, with a beautiful natural texture that adds warmth to the room. The pleats are perfectly structured and hang so cleanly, giving everything a polished, tailored look. You can really see the craftsmanship in the details; nothing feels rushed or mass-produced. The color is exactly what I hoped for and even better in person. Overall, they completely elevated the space without feeling overdone.

2026年4月4日
自発的なレビュー
5つ星のうち5の評価

Great quality

My experience was amazing from start to finish! It was my first time ordering from them, and I’m honestly so happy with the product. The quality is amazing, everything came beautifully packaged, and the installation process was super easy. Overall, everything about the experience was great, and I would 100% recommend them!

2026年1月16日
自発的なレビュー
5つ星のうち2の評価

Awful experience

The experience was just awful. We ordered custom blinds with a motor. When they were weeks late we emailed them and they indicated the product failed QA so it was delayed. Ok! Good sign.

Well, once they supposedly passed QA, they shipped from China! Really? The website has no indication they are coming from China. Anyways. Once they got here they had ZERO instructions and the remote didn't work. Once we reached out, they sent generic instructions and videos that were not specific to our actual product and then after a lot of back and forth they ghosted us- our motor still doesn't work.

The shades themselves are very nice looking but when we asked for a discount since now we have to jimmy the blinds ourselves due to the non-functioning motor, no response. Come on Freshine, please do better for others.

2026年3月21日
自発的なレビュー
Freshine Custom Curtains & Drapes ロゴ

Freshine Custom Curtains & Drapes からの回答

Thank you so much for your feedback.

We’d really like to resolve this for you as quickly as possible. Please reach out to us as soon as you can—once we hear from you, we’ll immediately arrange to send you a new remote.

Your experience means a lot to us, and taking care of our customers is always our top priority. We’re here and ready to help—just let us know.

Best regards,
The Freshine Team

5つ星のうち1の評価

What an absolutely terrible experience

What an absolutely terrible experience. I ordered curtains and they came in half the width of what I ordered. When I called to get the problem solved, they said it was my fault because they measure half the size of the width you select because of the pleating? Why is this not stated when ordering? Why can’t you just make it the original length ordered? I tried to talk to them on the phone about the issue and customer service was terrible. They kept cutting me off, saying “huh” after everything I said, and pointing the blame at me after initialing taking responsibility for the mistake. I take accountability for not doing my research on the company before spending $300.

2026年4月1日
自発的なレビュー
Freshine Custom Curtains & Drapes ロゴ

Freshine Custom Curtains & Drapes からの回答

Thank you for your feedback.

After reviewing your order, we’d like to clarify that the width selected at checkout refers to the fabric width. Based on the selected header style, the curtains are made with pleats, which naturally reduces the final installed width. As a result, the finished curtains may appear narrower than expected, even though the total fabric used is greater than the width ordered. We understand how this can be misunderstood.

We do provide measurement guides and tools on our website to help with this, but we’re always here to assist directly if anything is unclear.

Regarding your experience with our support team, we appreciate your feedback and will continue working to improve our service.

Most importantly, we’d like to make this right for you. Please contact us as soon as possible, and we’ll take care of this promptly with a suitable solution.

Best regards,
The Freshine Team

5つ星のうち5の評価

The curtains I received came fast and…

The curtains I received came fast and were perfect. The quality is the best I’ve seen and I’ve ordered curtains before from other places. I will definitely be ordering more curtains. Also the customer service is so easy to deal with and very helpful.

2026年3月22日
自発的なレビュー
5つ星のうち1の評価

Poor customer services. The custom measured curtains are too short by width

I received the custom measured curtains however, the width isn't the same width that I ordered and doesn't fit my windows. I contacted a company representative who promised to return my concern called, after he speak to his supervisor and so far, he has not returned my call. I am out of $350.00 for curtains that does not fit that I measured in accordance with the Freshine Custom Curtain online instructions.

2026年3月6日
自発的なレビュー
Freshine Custom Curtains & Drapes ロゴ

Freshine Custom Curtains & Drapes からの回答

Thank you for your feedback.

We’ve reviewed your order and confirmed the curtains were made according to the measurements provided, with all production details matching the original specifications. We’ve also reached out a few times to better understand the issue but haven’t heard back yet.

We’re always here to help and would truly like to resolve this for you. Please feel free to contact us anytime so we can make things right.

Best regards,
The Freshine Team

5つ星のうち1の評価

Unethical company and empty promises

I cannot recommend this company in good faith. I’ve had an extremely disappointing experience. I placed an order and asked for a custom specification. They called me nearly 6 days later to say that they could not accommodate. The promise on their website is that the orders will all be delivered within 7 to 14 days (not shipped, but delivered). When I told him that if they couldn’t accommodate the customizations that I wanted the order to be canceled and refunded. At this point, they told me that the curtains had already been cut and therefore could not be canceled. I agreed to proceed with something I did not want and over $1500 in merchandise. Another week went by not a peep from them. I asked for a shipping update and they continued to evade my questions and not provide an ETA. When I pushed for a response and reminded them of the promise on their website, they told me that they allocated my fabric to other orders when they realize they couldn’t accommodate my customization. However, the whole reason they couldn’t cancel my order was because that the fabric had already been cut an allocated to my order. This was a blatant lie that they were caught in. I’ve continued to press them for an ETA and they have continued to provide no date. It has been three weeks since I’ve placed the order. Nothing has shipped and their team continues to email with me trying to negotiate with me and delaying my order further. I’ve stated multiple times that I need these curtains with urgency and they are treating it with no urgency whatsoever. They continue to ignore me for many days and then reply with no information and ETA. This is not a respectful company that is abiding by their own promises. They forced me into keeping an order that they could have easily canceled since they had already relocated the fabric elsewhere as was later confirmed. They have lied and cheated to keep and steal my money. I have no product to show for it. I cannot in good faith recommend them.

2026年3月10日
自発的なレビュー
Freshine Custom Curtains & Drapes ロゴ

Freshine Custom Curtains & Drapes からの回答

Thank you for taking the time to share your feedback.

During our communication, we found that the measurements in the original order needed correction, which we confirmed with you. Because our curtains are custom-made, this required us to recalculate and re-cut the fabric, which unfortunately caused some delay in the production schedule.

Throughout the process, our team stayed in contact with you and offered several solutions for you to choose from, including the option to cancel the order with a full refund if the revised timeline did not meet your needs. As discussed, we have already processed a full refund for your order.

Our normal delivery timeframe is 7–14 days. However, in certain cases—such as when order measurements need to be adjusted or production specifications must be updated—additional scheduling time may be required to ensure the product is made correctly.

We sincerely apologize for any inconvenience this situation may have caused. We always strive to resolve matters through clear and respectful communication, and we remain available if you have any further questions or concerns.

Best regards,
The Freshine Team

5つ星のうち5の評価

Top quality product.

Bought curtains for my Dining Room. The product shipped fast and was very well made. Looks beautiful. Definitely worth the money.
Ask the support team about how to care for the curtains and they replied quickly. I would use this company again.

2026年2月26日
自発的なレビュー

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