Having owned the aircraft for 18 years, I knew it quite well. The model they made was exactly how it looked when I sold it. They reproduced the Arizona Department of Transportation decals on the ru... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Outstanding workmanship and customer service. The end product justifies the wait which is 10-12 weeks. Real attention to detail at a very reasonable price. These guys can build anything. If you wa... もっと見る
Had a great experience. It takes time but what would one expect from a custom made model. Very friendly customer service. Websites could do with an upgrade but thats just nitpicking.
I placed the order for a Lancair with: -the ACTUAL 3-views from the POH -the ACTUAL paint design from Scheme Designers -the EXACT IMRON paint codes All in the first email. Nobody could do a more c... もっと見る
企業が回答しました
企業情報
当該企業による記述
Factory Direct Models is the leading manufacturer of realistic custom aircraft models. Our models are as real as it gets without being the real thing. Whatever is your favorite plane, car, ship, or manufactured product, we can model it in exceptional detail.
連絡先
5803 South Sossaman Road, Suite 119, 85212, Mesa, 米国
- (866) 580-8727
- marketing@factorydirectmodels.com
- factorydirectmodels.com
4.6
優良
26件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always a nice experience.
2023年5月24日
Great Product and People but Sloppy Processes
***UPDATE at Bottom*** Reputable company with great reviews but sloppy technology. This company produces high quality models and is well known, but drops the ball on order taking. Where they are lacking is attention to detail on their website and tech. The site FAQ lists that a 50% deposit is taken when the order is placed. However, if you choose to pay with PayPal, its 100% in advance. The customer is not advised of this. When placing an order, you enter all the details and send photos, however, they don't make it to the staff and the info and pictures need to be provided a second time. Lastly, the price of a custom order is listed at $395, however, bi-plane models are $495. Again, nothing saying this and the order goes through. Other, ready to ship bi-planes are the same price as the other models. Certainly they can charge what they choose but should be upfront with their pricing. Customers should put up with some issues when buying a custom product but when you mislead your customer on multiple areas, you need to do better. Their staff was timely and professional in answering my questions about these issues. They seem to be a trustworthy business with some advertising and order taking issues. They are processing a full refund.
***UPDATE***
The company founder reached out to me personally and was professional, apologetic and offered to help me himself. There is also a plan in place to fix the website confusion. Sometimes it's more important how you handle adversity than success. It seems this company is good at both. Their reaction to a problem is uncommon professionalism with a drive to make it right. If you are reading this review, the final statement is, things will go wrong, how you react is what matters. This company can be trusted to react well.
2023年5月27日
Factory Direct Models からの回答
First and foremost, I would like to express our apologies for the inconvenience and confusion you experienced. As the owner of FDM your feedback is extremely valuable. We have over 50,000 satisfied customers, and we take pride in every model we build. Unfortunately, we never got the opportunity to build you a model.
Our pricing is for standard models, as stated on our website, and sometimes models with really extreme paint schemes and complex home built bi-wings that were never built, cost more than “standard” models.
Unfortunately, with Pay Pal, and Pay Pal ONLY, they force us to charge the full 100% upfront. Had you contacted us, we would have done it differently so that you could have made the 50% deposit through Pay Pal, you did not give us an opportunity.
With new evolving technology we look forward to launching our new website which is already underway that will eliminate any issues and be the forefront for future technology.
I am glad to hear that our staff were prompt and professional in addressing your concerns and that they initiated a full refund for you immediately.
Wishing you the best -
Mike Gibson and the FDM team
www.factorydirectmodels.com
(602) 635-4646
i have various of your models since…
i have various of your models since many years ago and I love how they look, excellent work of your people!!!
2023年5月25日
Outstanding workmanship and customer…
Outstanding workmanship and customer service. The end product justifies the wait which is 10-12 weeks. Real attention to detail at a very reasonable price. These guys can build anything. If you want a model plane built to your specifications just go here.
2023年5月1日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。